maxipost express delivery 2016 en

Solutions for eCommerce

Express Delivery

Group

Foundation

2015 Solutions for eCommerce2

Maxipost is part of Posti Group

Corporation

Posti Group in figures

• Turnover: € 1,859 mio (2014)

• Operations: 11 countries in Eurasia*

• 23,000 employees (2014)

• Since 1638 / former

Finland Post

Corporation

• 370+ years of unique

corporate history

• Postal services

• Logistics service

• E-Commerce services

• Marketing & Financial process services

Business Group Structure

Services

2015

• Helsinki

• Lahti

• Kotka

• Tampere

• Turku

• Oulu

• Kuopio

• Stockholm

• Jonköping

• Borås

• Oslo

• Kristiansand

• Bergen

• Stavanger

• Hvidovre

• Kolding

• Risskov

• Vilnius

• Klaipeda

• Kaunas

• Riga • Tallinn

Finland Sweden Norway Denmark Lithuania Latvia Estonia

Posti group Agent


Maxipost’s own

network in Russia

• St. Petersburg

• Moscow

• Nizhniy Novgorod

• Kazan’

• Krasnodar

• Perm’

• Ufa

• Rostov-on-Don

• Samara

• Ekaterinburg

• Novosibirsk

And 543 more towns

of delivery across

Russia

3

Who we are in Russia4 Solutions for eCommerce

• On the Russian market since 2000

• In 2016 acquired by Posti Group• Leader on Russian express delivery market for

e-commerce

• More than 500 cities and towns covered across

Russia

• Thousands orders handled per day

• All needed certifications and licenses

• Extensive industry expertise

• Our Clients:

Delivery for e-commerceThe maximum percentage of

Successful delivered orders

• Average percentage of successful

delivery is 90-98 %

High speed of delivery

• Next-day delivery across Russia

Transparency and proactivity

• SMS, e-mail notifications for free

• Any reports and delivery information

Fast cash-on-delivery transfers

• CoD transfers next day after delivery

Return insurance

• We offer our clients to pay only for

successful delivered orders

5 Solutions for eCommerce

6

Last Mile delivery – 100% coverage• Integrations with other

delivery companies to cover

100% Russian territory and all

types of delivery

• Courier delivery

• Postmachines

• Parcelshops

• Russian Post

• Printing all necessary

documents

• Cash on Delivery services

provided by all of the partners

• Track & trace with breakdown

by delivery companies incl. all

financial data


7

Delivery advantages

• All delivery options in one service:

Russian post, courier delivery, parcel

shops.

• Delivery across Russia, 540+ cities

covered by own network

• More than 10 000 parcels per day, 150

couriers in Moscow and 50 in Saint-P.

• Delivery with the partial rejection, and

try-ons

• Status-by-good, not by parcel in reports

• Credit-card on delivery, m-pos

• Reporting, analytics

• Rapid CoD transfer, on the 2nd day after

delivery

• Phone-calls, sms, e-mail notifications

• Client’s track-and-trace and hotline

• The scanning of the delivery note after

delivery

• Insurance from rejection


+

Couriers’ equipment

8

Dep

th o

f trackin

g

an

d tra

nsp

are

nc

y


Goods breakdown with

status per item and value

per item

Maximum details in

tracking actions list

Tracking of phone-

contacts with client

Tracking of client’s notifications


• We pay maximum attention to the reporting and quality control. Every

operational day we carefully monitor reporting and the main KPI’s.

• We provide maximum details in reporting for our clients. You can use

both, reporting in Excel files and in your personal account

Faster data exchange – faster sales


• The faster you get the proof of

delivery of parcels to the

customer, faster you can

recognize the sale of goods

• Successfully delivered

shipments pass scanning

procedure of the delivery sheet

signed by the client

11

Cross-border customs clearance

Customs clearance for parcels

• Creating and handling of the E-Customs clearance documents & manifests for fast border

processing (incl. consumer tax free sales process verification)

• Line haul from warehouse to Maxipost Consolidation Center in Moscow or St. Petersburg (incl.

inspection of conformance (physical inspection of documents, labels and parcels) at

Consolidation Center

• Note: custom processes can differ per border location

• Air transportation to Moscow; onwards distribution in Russia from Moscow

• Road Transportation: Moscow or St. Petersburg customs and border process; onwards

distribution in Russia


12

Onshore B2C and B2B

• Customs clearance for inbound freight

• Customs registration of goods and assuming liability for the accuracy

of declarations

• Accompanying the set of documents during the customs registration

process

• Personal manager is assigned to each client's case

• Acceptance and storage of cargo in short-term warehouses: Short-

term warehousing operations pursuant to the short-term storage

procedure

• Optional cash-on-delivery payment

• B2C Warehouse services include:

• Contract Logistics

• Special handling and re-packaging

• Parcel labelling

• Return management

• Inventory management and checks

• Cash-on-delivery (optional)

• B2B Transportation to customer’s stores

• Air, road, rail


Corporate responsibility

• Maxipost is a reliable and open bearer of

responsibility

• Maxipost’s corporate responsibility principles are

based on

• Values

– Succeeding with the customer

– Driving for improvement and innovation

– Taking responsibility

– Winning together

• Code of Conduct

- Compliance with laws and regulations, the applicable

• principles of fair business, non-

discrimination and

• equal opportunity

- Avoidance of conflicts of interest

- Prohibition on unethical commercial practices

- Environmental responsibility

• All Posti employees and partners comply with these

values and ethical principles.

201513

MEGATRENDS• Postal industry turmoil

• eCommerce explosion,

while consumer decides

• Russia as a growth market

• An era of slow growth in

Europe

STRATEGIC

GOALS• High value solutions

for customer

• Market leader with

profitable growth in

Finland and in Russia

• The engine of

eCommerce

• Step ahead in postal

industry transformation

• Best workplace

MISSIONOur mission is to provide

smooth flow of trade and

ease of everyday life.

CUSTOMER PROMISEEasy, fast, reliable and

responsible.

VALUESSucceeding with the customer

Driving for improvement

and innovation Taking

responsibility Winning together

Our vision 2020Your first choice in postal, logistics

and eCommerce services.

Services for

senders

Services for

receivers

Warehouse and delivery services

FOCUS AREAS• Safety

• Customer experience

• Operational efficiencyOpusCapita is an essential part of the Group,

with a role to increase shareholder value, and having its own vision.


15

Contact us

Head office in Russia

125993, Pravda st. 24 bld.5

Moscow, Russia


Alexey Prigin

Deputy CEO, Russia

Tel. +7 (495) 789 91 50

Mob. +7 (926) 800 04 95

[email protected]

[email protected]

www.maxi-post.ru

mailto:[email protected]

mailto:[email protected]

http://www.maxi-post.ru/