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212 Second Street, Suite 204

Lakewood, New Jersey 08701

732-942-92921

Presented by:

Jay B. Braun, L.S.W., M.S.W., M.S. Ed.,

Director, LRRC

jbraun@lrrcenter.org

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LRRC WELCOMES

ARRA STRENGTHENINGCOMMUNITIES GROUP

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MISSION STATEMENT

Social Services Information And Referral (SSIRD) Division;

To provide the entire community with the most

comprehensive, accurate and empathetic social services,information, referral, assistance and advocacy, for

governmental entitlement and private sector programs

throughout the entire spectrum of the human lifecycle

experience. We strive to assess the total situation andneeds of individuals and families and do not stop with the

initial inquiry of issue or problem.

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ABOUT LRRC

o Lakewood Township

o Ocean County

o New Jersey

THE LRRC PROVIDES A COMPREHENSIVE RANGE

OF FREE SOCIAL SERVICES FOR

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TODAYS TOPIC

MaximizingInformation

The Initial

Interview

How this EffectsOutcomes

Building AgencyCapacity

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INTERVIEW STAGES

Pre InterviewExperience

InterviewExperience

Post InterviewExperience

OutcomesMeasures

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1

Pre Interview

Intake Forms

On Line Capabilities

2

Reception Greeting

Waiting Area Physical Space

3

Timeliness

Privacy

Barriers

AREAS

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4

Referral Tracking

Data Base /Notes

Paper / Electronic Compatibility

5

Office Space

Time Frame Tools, Forms Scales

6

General Goals

Establishing The Relationship

Empathy

AREAS CONT

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7

Interview Type

Interview Styles

Interview Goals

8

Client Speech Patterns

Client Emotional Patterns

Client Body Language

9

Interview Success

Interview Missing Info

Outcome Measures

AREAS CONT

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PRE INTERVIEW, INTAKE FORMS, ON LINE

Hours of Operation

Appointment F/U Appt. Avail.

Address, Directions & Parking

PREINTERVIE

W

Data & Demographics Critical Socio-economic Status

Corresponds to Electronic Recs

INTAKEFORMS

Intake Forms Available

Electronic Submission Encryption SecurityON LINE

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RECEPTION GREETING , WAITING AREA, PHYS.

SPACE

Gr ti E ri

Ti li

Pri

RECEPTION

GREETING

S iou , C/B, P W t r Cool r / B throo

M rk ti / Pro otio l / Ed. M t

WAITINGAREA

Suffi i t S ti

Cl li Child ri dl

PHYSICALSPACE

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TIMELINESS, PRIVACY BARRIERS

Appointments Start Time

End Time

TrackingTIMELINESS

General Privacy HIPAA

FERPAPRIVACY

Receptionist Availability

Sufficient #Appointment / Cancellation P&P

BARRIERS

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REFERRAL, DB, PAPER VS. ELECTRONIC

Intake Form

Data Base

Marketing Tool

REFERRAL

TRACKING

Funder Audit Req.

Internal AuditsDATA BASE

Corresponding Fields

Storage Security

PAPER VS.

ELECT.

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OFFICE SPACE, TIME FRAME, TOOLS/FORMS

Layout

Comfortability

Safety

OFFICESPACE

Length Sufficiency

Productivity Points

TIMEFRAME

Professional

Validity /Reliability

Security

TOOLS,

FORMS,SCALES

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GENERAL GOALS, RELATIONSHIP, EMPATHY

Obtain Specific info

Understand the Client

Formulate Intervention

GENERALGOALS

Connecting Allocation of Authority

Opened Ended ?s

ESTABLISHIN

GRELATIONSHI

PS

Listening Skills

Emotions

Cultural SensitivityEMPATHY

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CLIENT SPEECH, EMOTIONS, BODY

LANGUAGE

Language Level

Pattern & Spontaneity

Conflicting Emotions

CLIENTSPEECH

PATTERNS

Strong Reactions Interview Anxiety

Participation

CLIENTEMOTIONALPATTERNS

Facial Expressions

Body Posture Hand/Body Movement

BODYLANGUAGE

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INTERVIEW SUCCESS, MISSING INFO,

MEASURES

Info Obtained

ST Goals Formulated

LT Formulated

INTERVIEWSUCCESS

Alternative Methods

F/U Vs, Goals

Concrete & PrecisionMISSING

INFO

Client Surveys

Measurability

Stats & Reports

OUTCOMEMEASURES

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INITIAL INTERVIEW SUMMARY

AppointmentAvailability

1st Point ofContact Exp.

Impartinginformation

ProfessionalExp.

PhysicalComfort

EmotionalComfort

Goals / PlanEffectiveness

Achievements

AgencyOutcomes

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INITIAL INTERVIEW SUMMARY, CONT

1st Point of ContactExp.

Imparting information

Prof

ssional Exp.

Physical Comfort

Emotional Comfort

Goals / PlanEff

ctiv

n

ss

chi

v

m

nts

g

ncy Outcom

s

An improvement in any or several of these areas

may lead to additional income and funding.

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QUESTIONS & ANSWERS

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