MASTER DATA MANAGEMENT, ROAD MAPCITY OF EKURHULENI, GAUTENG PROVINCE, RSA

MORENA wa LETSOSA

TABLE OF CONTENTS

1.1. Introduction to MDMIntroduction to MDM2.2. Data Governance Data Governance

1.1. StakeholdersStakeholders2.2. FrameworkFramework3.3. ObjectivesObjectives4.4. Central Property Management Central Property Management

3.3. Approach towards MDM ModelApproach towards MDM Model4.4. MDM Model for EkurhuleniMDM Model for Ekurhuleni5.5. Conclusion Conclusion

Introduction to MDMDefinition:A process that spans an organization’s business processes and application systems, enabling the ability to create, store, maintain, exchange, and synchronize a consistent, accurate, and timely ‘system of record’ for core business. A customer information system/database.Characteristics:•It is shared across systems•It is owned and governed by functional groups•It is fundamental to the proper execution of processes•Uniquely identified entitiesMDM is a Single view of the truth: •Managing master data definitions (metadata)•Data modelling•Master data discovery and mapping•Master data quality profiling•Hierarchy management•Master data cleansing•Master data integration•Provisioning•Master data synchronisation

Current scenario of the Customer Info

Data Governance

Data Governance Stakeholders

Data Governance objectivesThe “Final Goal” is for EMM to have credible data sources to enable the delivery of management and regulatory information in a timely manner. These include the following:A “single view” of the customerHave one golden record for each customer with a composite set of information for each account the customer has with EMM.Enable the capability to associate “other” forms of information such as building plans or scanned document to a specific customer.Improve customer data qualityDefine master data source and slave targets – clearly define data flows.Define a set of data and business rules for each data element and apply them to all CCA’s.Improve EMM efficiency levels for data collectionSimplify business processes and reduce duplication of data.Establish a standard set of business processes to be implemented across all CCA’s in a uniform manner.Increase EMM’s ability to collect revenueHave a consolidated view of customer accounts

Central Property Management

Approach towards the MDM Model

Consolidation of the Customer info to a single Oracle Data Hub as part of the CRM

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1.3.2DEBT COLLECTION

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This model is a logical view of most of the Venus data specifically applicable to the business functional areas interviewed

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Master Data Management Model

• MDM is not a project but an organisational transformation, promoting the management of datasets;

• There must be significant focus on governance and this must be on-going;

• MDM is an iterative journey involving people, processes and technology;

• MDM is a collaborative initiative between IT and Business and requires total management commitment; and

• Success of MDM rests with GIS

Conclusion

Thank you!

morenal@ekurhuleni.gov.za

011 999 4019