Mary Denise Gray

SummaryOver 35 1/2 years experience with A T & T. Retired December 30, 2013.

Five years experience as Lead Project Manager U-verse, includes facilitating conference calls, launching specialadvertisement and programs including the Academy Awards.

Five years as Project Manager Long Distance Sales and Long Distance.

Outstanding interpersonal, communication and conflict resolution skills.

HighlightsANRS-Alcatel Network Routing SpecialistSix Sigma-Yellow BeltWITI-Women in Technology IncTelephone Pioneers of AmericaToastmastersPMI-Project Management Institute

AccomplishmentsAuthored Train the Trainer Manual for NMA (Network Monitoring Alarm) System for Corporate Real Estate. Saving thecompany over 10K in training and travel for 10 employees and Instructor.

Teaching New Managers how to better manage their time. Ex: select time of day as well as time period to return callsand respond to emails, allow a 30 minute to 1 hour time frame and stick to it. They found out they were able to be moreproductive.

ExperienceProject ManagerJanuary 2008 to December 2013A T & T － Irving, TXProject Manager-U-verse

Host conference calls, draft action plans with stakeholders, technical teams and Program Managers to ensuredeliverables are met on time and within budget. Project varied from medium to large.ManagerJanuary 2004 to December 2007A T & T － Dallas, TXManager-Corporate Real Estate

Incubation process of NMA (Network Monitoring Alarm) System.Initial set up of office cubicles, telephones system, alarm monitoring system and training. Implement Train the TrainerManual saving the company 10K in manuals and Instructor training.Trained and managed 8-10 employees to to monitor alarm systems for company buildings in regards to heating andcooling equipment, scheduling of conference rooms and handling emergency issues for a 5-state region.Project Manager SalesJanuary 2001 to December 2003SBC － Dallas, TXProject Manager Sales

107 Ashburne Glen Lane, Ovilla TX 75154Home: 972-217-1698 - Cell: 469-853-3922 - hddg@swbell.net

Successfully trained a team of 10-13 Sales Agents to sales and bundle multiple telephone features. Bringing in revenueof over 90K monthly.Manager Credit & CollectionsJanuary 2002 to July 1998Southwestern Bell Wireless － Farmers Branch, TXRevenue Management

Trained and mentored 10 agents in credit revenue collections.Successfully collected 50K a month in past due revenue.Directory Assistance OperatorNovember 1976 to May 1998A T & T － Charleston, WVStarted as a Directory Assistance Operator in Charleston WV.Worked various positions until moving to Dallas with my husbands job.

EducationMBA : Strategic Leadership, 2008Amberton University － Garland , TX, USBachelor of Science : Business Administration, 2000Dallas Baptist University － Dallas, TX, USHigh School Diploma : General, 1976Charleston High School － Charleston, WV, US