1980 Small Sunday School Room2 participants

Shelby, NC 19956,000 sq. ft. -50 participants daily

Kings Mountain, NC 200415,000 sq. ft.75 participants daily

Shelby, NC 201127,000 sq. ft. 200 participants daily

Life Enrichment Center Mission Statement

“To support caregivers and their loved ones

by providing safe, caring, and reliableday and overnight services

for adults who would benefitfrom health care, meaningful

programs, and opportunities for socialization.”

Strong board with effective committees

Diversified revenue streams Unbundle services Pre-bill Service expansion

Operating

Non-operating

Self Pay 600,000AAA 145,000DSS 25,000VA 187,000CAP-MR 930,000CAP-DA 181,000Other Public Funding 13,000Transportation 9,000Personal Care Services 32,000USDA 96,000

TOTAL 2,218,000

United Way 90,000Churches 2,000Civic Clubs 2,000Annual Appeal 20,000Gifts 20,000Fundraising Event 6,000Interest Income 2,000Sales Tax Refunds 20,000Other Miscellaneous Revenue 2,000In-Kind Volunteers 20,000

TOTAL 184,000

Transportation

Personal care services

Other

Enrollment not attendance

Level of care

Ancillary services

Diverse populations

Overnight respite

Staff taking inquiry_________First InquiryCaller’s name: ________________________________________________ Date: ______________Phone: ___________________________Email: __________________________________Address: ___________________________________________________________________ Seeking care for: __________________________________________________________________Relationship to Caller: ____ Parent ____ Spouse ____ Friend ____ Other: _________________Are you the primary caregiver? ______ If not, who is? (Name & #) ___________________________Phone: _______________________________Address: ___________________________________________________________________Age: __________ Date of Birth: _______/________/________Tell me about your situation: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________What do you need most right now? _________________________________________________Who is her/his primary care physician? ______________________________________________Did the physician refer you to Life Enrichment? _______ If not, who did? __________________What medical problems does she/he have?_____ Alzheimer’s _____ Hearing Loss _____ Speech Problems_____ Arthritis _____ Heart Problems _____ Vision Problems_____ Dementia _____ High Blood Pressure _____ Allergies: _________________ Diabetes _____ Memory Problems _____Seizures:______________

_____

Other: _______________ ___________________

What services did you provide for this individual today?_____ Listening Support _____ Referral to Care Solutions_____ Information/Education _____ Added to Support Group Mailing List_____ Referral for Medical Care _____ Added to Newsletter List

Trial Visit InformationParticipant’s name Date of TV___________Will he/she require assistance with: _____________________________________toileting_____________________________________eating_____________________________________walking _____________________________________otherMilitary service? _______ Which Branch Of Service? _______________Medicaid# ____________ Medicare#___________ SS#_______________Former job/work____________________________________________________Interest/hobbies_____________________________________________________Other information:_____________________________________________________________________________________________________________________We Do Not give meds on a trial visit! (Approved exceptions may be allowed)Ask: Will the person need medications on a routine basis at the center? ________If medications are not in a prescription bottle the person CAN NOT STAY!Ask: Restricted or special diet needed? (diabetic, chopped, pureed)_______________________Remind: Bring names and phone numbers of two emergency contacts.__________________________________________________________________________________________________________________________Staff Notes:______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

February 5, 2014Dear Lori,

It was good to talk to you yesterday. I am enclosing some information, including a 5-minute video, which I hope is helpful.I am not sure if this is true for your family, but many caregivers have a difficult time deciding whether or not an adult day program

is right for their loved one. I’m looking forward to seeing you on the trial visit next week. You can use this as an opportunity for additional information as you make this important decision.

You will have a chance to see first hand the benefits for your mother:.Increased personal safety with supportive supervision, a protective environment, and top-quality medical services.

Carefully planned daily exercise and stimulating, interesting programs that enhance health and happiness.A chance to make new friends and interact with persons her own age.You can meet Karen Bridges, our nurse, and other members of our staff, who make health monitoring, reassurance, and

personal care a top priority.With the support of Life Enrichment Center, you can:

Re-energize yourself and maintain your own health and strength, so that your mother can continue to benefit from the care that only you can provide.

Complete items on your “to do” list. Feel caught up again, less frustrated.You can feel comforted knowing that Jerri is in a safe and loving environment.I think you will find that the Life Enrichment Center is an invaluable resource in meeting the challenge of balancing your important

role as caregiver with time to care for yourself. Please take five minutes to watch the video to see the kind of atmosphere we have. Any member of the staff can help you.

Until then, take care,Linda Cabiness, Community Outreach CoordinatorP.S. Sometimes, people are resistant to trying Life Enrichment. It’s hard to leave the security of home to go out in a new environment

where you don’t know anyone. I’m enclosing a sheet called “15 Ways to Tell Someone She’s Coming to Life Enrichment.” Maybe one of those will help if Jerri is reluctant.

First Inquiry follow-up letter

April 15, 2014Dear Dee,

It was a pleasure to meet you and spend time with your father. I hope you found your visit to the Life Enrichment Center enjoyable and helpful. I know how important this decision is, and how providing your father’s care is a top priority for you. If you have any questions or concerns you would like to discuss, please feel free to call me.

Even after visiting Life Enrichment, many caregivers have a difficult time deciding whether or not an adult day center is right for their loved one.

Caregivers are impressed with our center, but some worry about whether their family member will enjoy the center.Here is a sample of what we’ve heard before:

“At first, I felt guilty leaving my husband at the Life Enrichment Center, but then I noticed how much better he was - feeling better and his behavior was better. He seemed more alive than he had in a long time, and I felt stronger, less tired.” (A Cleveland County caregiver)

“My mom seemed afraid to stay, but the staff knew just how to reassure her. Mom is safe all day and participates in great activities. She is doing so much more than when she was home with me - and I can get caught up again.” (A Cleveland County caregiver)

“It is not an ‘all or nothing decision’ - all care provided by me, or putting my mom in a nursing home. With the support of the Life Enrichment Center, Mom can live at home for two or three more years, and I can work.” (A Cleveland County caregiver)

Remember, too, that Life Enrichment nurses can provide any care that the doctor orders outside the hospital, including dressing or catheter changes, injections, suctioning, IV, dispensing medicines, physical, speech or occupational therapies.

With the support of the Life Enrichment Center, you can balance your caregiving role with time to care for yourself, and for your other obligations and interests. We cannot replace the care that only you can give, but we can help you.

I will call you soon to see if you have any additional questions or concerns.Until then, take care,Linda Cabiness, Community Outreach Coordinator

Trial Visit follow-up letter

Haircare Services:

Shampoo, cut, and style $20Shampoo Set/Style $16Cut Only $14Man’s Haircut $12Perms $35Color $30

Bath/Shower Services: $20 - $30 / per bath or shower*1st bath to determine price assessment - $20

We provide protective garmentsWith tapeSmall & Medium – .50 cent each

Large – .60 cent eachX-Large – .70 cent each

Pull-ups –Small & Medium - .60 cent each

Large - .70 cent each X-Large-.80 cent each

LIFE ENRICHMENT CENTERFINANCIAL DISCLOSURECONFIDENTIAL: This is confidential information to be used to determine fees. If not completed, the full fee will be charged.Participant:_______________________________Age:_________ Social Security #___________________________Living With (Name):__________________________________ Relationship:_________________________________Address:____________________________________________________ County of Residence:__________________Who owns house participant lives in? _____________________________

FinancialCASH ASSETS: Value Institution Acct# NON-CASH ASSETS:

ValueChecking ________ ________ _______ Real Estate ________Savings ________ ________ _______ Business Interests/Investments ________Money Market ________ ________ _______ Motor Vehicles ________Certificate of Dep. ________ ________ _______ Other (Specify)______________ ________Stocks/Bonds ________ ________ _______ _________________________ ________Other (Specify)___ ________ ________ ________ ________ ________ _______

TOTAL ________ TOTAL ________

Continued on next slide

A. MONTHLY INCOME B. MONTHLY EXPENSES Family

Salary/Wages ________ Rent/Mortgage ________

Interest ________ Utilities ________

Pension ________ Property Tax ________

Social Security ________ Food ________

SSI ________ Clothing ________

Trust ________ Transportation ________

Annuities ________ Insurance ________

Investment Income ________ Household Maintenance ________

Other Income (List) ________ Other Expenses (List) ________

__________________ ________ ___________________ ________

__________________ ________ ___________________ ________

Amount family willingto pay _________

TOTAL INCOME (A) _________ TOTAL EXPENSES (B)________

I certify the above information is correct and understand that my fee will be based on this data. I understand that I am responsible for informing the Life Enrichment Center in writing of any changes in this information._______________ ____________________________________________ ___________________________Date Authorized Signature