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  • 8/19/2019 Marketing Project Report- ultratech cementFinal

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    Fr. C. Rodrigues Institute of Management StudiesSector 9 A, Vashi, Navi Mumbai - 400703.

    Project Report on Ultratech Cement (Marketing Management)

    Prepared by:-

      Paresh

    Saant (Roll no.!")

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    Ultratech Cement- Project Report

    Overview:-

    Ultra#ech Cement $td. is the largest man%&act%rer o& grey cement' Ready Mi

    Concrete (RMC) and hite cement in ndia. t is also one o& the leading cementprod%cers globally. Ultra#ech as a brand embodies *strength*' *reliability* and

    *inno+ation*. #ogether' these attrib%tes inspire engineers to stretch the limits o& 

    their imagination to create homes' b%ildings and str%ct%res that de,ne the ne

    ndia.

     #he company has an installed capacity o& Million #onnes Per /nn%m (M#P/) o& 

    grey cement. Ultra#ech Cement has 0 integrated plants' 0 clinkerisation plant'

    0 grinding %nits and b%lk terminals. ts operations span across ndia' U/1'

    2ahrain' 2angladesh and Sri $anka. Ultra#ech Cement is also ndia*s largest

    eporter o& cement reaching o%t to meet the demand in co%ntries aro%nd the

    ndian 3cean and the Middle 1ast.

    n the hite cement segment' Ultra#ech goes to market %nder the brand name o& 

    2irla 4hite. t has a hite cement plant ith a capacity o& ".5 M#P/ and

    4allCare p%tty plants ith a combined capacity o& ".6 M#P/.

    4ith more than 0"" Ready Mi Concrete (RMC) plants in !5 cities' Ultra#ech is

    the largest man%&act%rer o& concrete in ndia. t also has a sle o& speciality

    concretes that meet speci,c needs o& discerning c%stomers.

    3%r 2%ilding Prod%cts b%siness is an inno+ation h%b that o7ers an array o& 

    scienti,cally engineered prod%cts to cater to ne-age constr%ctions. /erated

    /%tocla+ed Concrete (//C) blocks are economical' light-eight blocks ideal &orhigh-rise b%ildings' hile 8ry Mi Prod%cts incl%de aterproo,ng' gro%ting and

    plastering sol%tions designed &or &aster completion o& projects. #he retail  &ormato& Ultra#ech 2%ilding Sol%tions o7ers a ide range o& constr%ction prod%cts to the

    end c%stomers %nder one roo&.

    4ith its signi,cant presence in grey and hite cement' concrete' b%ilding

    prod%cts and b%ilding sol%tions' Ultra#ech is a one-stop shop &or all primary

    constr%ction needs. ts meteoric rise as the largest cement brand in ndia re9ects

    the organisation*s &oc%s on c%tting edge technology' research and technical

    ser+ices.

    Ultra#ech Cement pro+ides a range o& prod%cts that cater to the needs o& +ario%saspects o& constr%ction' starting &rom &o%ndation to ,nish. #hese incl%de:

    3rdinary Portland Cement' Portland 2last %rnace Slag Cement and Portland

    Po;;alana Cement %nder grey cement.

    4hite cement' 4all Care p%tty and hite cement based prod%cts %nder 2irla

    4hite.

    Ready Mi Concrete and a range o& specialty concretes ith speci,c &%nctional

    properties %nder Ultra#ech Concrete.

    //C blocks' aterproo,ng sol%tions' gro%ting sol%tions and plastering sol%tions%nder Ultra#ech 2%ilding Prod%cts.

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    Ultra#echotan $imestone ?ha%jUdyog Pri+ate $imited' 2hagati $imestone Company

    Pri+ate $imited' Ultra#ech Cement $anka (P+t.) ($td.)' Ultra#ech Cement Middle

    1ast n+estments $imited' P# Ultra#ech Mining ndonesia and P# Ultra#ech

    n+estments ndonesia.

    Ultra#echro%p has topped the Aielsen*s Corporate mage Monitor "0-0! and

    emerged as the n%mber 0 corporate' the *2est in Class*.

    History Of Ultratech Cement:

    1983 -/arp%r Cement 4orks Plant

    198 -/arp%r Cement 4orks Plant

    1993 -Bhars%g%da grinding %nit

    199! -=irmi Cement 4orks

    199" ->%jarat Cement 4orks Plant

    1998 -/ndhra Pradesh Cement 4orks ->%jarat Cement 4orks Plant

    1999 -Aarmada Cement Company $imited ac%ired Ratnagiri Cement 4orks

    #$$$ -2%lk cement terminals at Mangalore' Aa+i M%mbai and Colombo

    #$$1 ->rasim ac%ires 0" per cent stake in $D#. S%bse%ently increases stake to

    05.! per cent by 3ctober "" -8%rgap%r grinding %nit

    #$$# ->rasim increases its stake in $D# to [email protected] per cent at /rakkonam grinding

    %nit.

    -#he >rasim 2oard appro+es an open o7er &or p%rchase o& %p to " per cent o& 

    the e%ity shares o& $arsen D #o%bro $td ($D#)' in accordance ith the pro+isionsand g%idelines iss%ed by the Sec%rities D 1change 2oard o& ndia (S12)

    Reg%lations' 0EEF.

    #$$3 -#he board o& $arsen D #o%bro $td ($D#) decides to demerge its cement

    b%siness into a separate cement company (CemCo). >rasim decides to ac%ire

    an 6.5 per cent e%ity stake &rom $D# and then make an open o7er &or !" per

    cent o& the e%ity o& CemCo' to ac%ire management control o& the company.

    #$$! -Completion o& the implementation process to demerge the cement

    b%siness o& $D# and completion o& open o7er by >rasim' ith the latter ac%iring

    controlling stake in the nely &ormed company Ultra#ech.

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    #$$" -Aarmada Cement Company $imited amalgamated ith Ultra#ech p%rs%ant

    to a Scheme o& /malgamation being appro+ed by the 2oard &or nd%strial D

    inancial Reconstr%ction (2R) in terms o& the pro+ision o& Sick nd%strial

    Companies /ct (Special Pro+isions) - ormerly knon as UltratechCemco $imited.

     #he >ro%p*s principal acti+ities are to man%&act%re and market clinker and

    cement in ndia.

    - Ultratech Cement $td has ind%cted Mr. Sa%rabhMisra into the 2oard as an

    /dditional 8irector and appointed Managing 8irector o& the Company.

    - Ultratech Cement recei+es order &rom 2R.

    - Ultratech Cement $td has appointed Mr >irish M 8a+e as a 8irector on the

    2oard o& the Company.

    #$$9 -Ultra#ech to absorb Samr%ddhi to &orm ndia*s biggest cement ,rm

    -Ultratech to be the lead sponsors o& Rajasthan Royals

    -Ultra#ech to consider >rasim merger proposal

    #$1$ -Ultratech Cement $td has appointed Mr. 3 P P%ranmalka as /dditional

    8irector ith immediate e7ect.

    #$11 -Ultra#ech Cement $td has recommended a ,nal di+idend o& Rs. G-

    #$1# -Ultra#ech Cement $td has ac%ired 0"" per cent e%ity shares o& >otan

    $imestone ?hanijUdyog P+t $td (>?UP$)' Rajasthan.

    Pro%&cts:

    Ultratech Cement

    Ultratech Concrete

    Ultratech 2%ilding Sol%tions

    Ultratech 2%ilding prod%cts

    2irla 4hite cement

    '&sinesses:

    Ultra#ech Cement $imited is the largest cement company in ndia and among the

    leading prod%cers o& cement globally. Ultra#ech is also the largest man%&act%rer

    o& hite cement and ready mi concrete in ndia.

    Ultra#ech Cement pro+ides a range o& prod%cts that cater to the needs o& +ario%s

    aspects o& constr%ction' ranging &rom &o%ndation to ,nish. #his incl%des 3rdinary

    Portland Cement' Portland 2last %rnace Slag Cement' Portland Po;;alana

    Cement' 4hite Cement' Ready Mi Concrete' b%ilding prod%cts and a host o& 

    other b%ilding sol%tions. Cement is sold %nder the brands HUltra#ech' Ultra#ech

    Premi%m and 2irla S%per.< 4hite cement is man%&act%red %nder the brand name

    o& H2irla 4hite

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    end cons%mer pro+iding a +ariety o& primary constr%ction materials %nder one

    roo&.

    Ultra#ech Cement has 0 integrated plants' 0 clinkerisation %nit' 0 grinding

    %nits' b%lk terminals' 0 hite cement plant' 4allCare p%tty plants and 0"0

    RMC plants J spanning ndia' U/1' 2ahrain' 2angladesh and Sri $anka. Ultra#ech

    Cement is also ndia*s largest eporter o& cement and clinker reaching o%t to

    meet demand in co%ntries aro%nd the ndian 3cean' /&rica' 1%rope and the

    Middle 1ast.

     #he company*s s%bsidiaries are 8akshin Cements $imited' =arish Cements

    $imited' Ultra#ech Cement $anka (P+t.) $td and Ultra#ech Cement Middle 1ast

    n+estments $imited.

    (o)istics:

    3+er the years' Ultra#ech has achie+ed market leadership by pro+iding

    benchmark ser+ices to c%stomers by adopting c%stomer oriented processes ate+ery stage' right &rom planning to deli+ery.

     #hro%gh a rob%st logistics netork o& !" plants' 5"" pl%s areho%ses and 05"

    pl%s railheads' Ultra#ech ser+es 0@""" orders per day by %sing a mi o& +ario%s

    logistics modes incl%ding rail' road and sea. #hese orders originate &rom 5""""

    pl%s dealers' retailers and instit%tional c%stomers ith lot si;e +arying &rom o& 0

    M# to @" M#. #he key to managing s%ch scale and compleity is the %se o& rob%st

    processes &or planning' distrib%tion' netork design' order eec%tion' +isibility

    and optimal reso%rce %tili;ation.

    Ultra#ech has been one o& the leaders in the ndian Cement nd%stry in %sing

    technology to pro+ide real time +isibility across all stake holders. rom o%r

    channel partners (dealers' instit%tional c%stomers)' ser+ice partners (handling

    and transporting agents' railays) and e+en internal &%nctional teams' this

    +isibility enables optimal b%siness decisions on a daily basis.

    4ith an eye on the &%t%re' Ultra#ech has implemented an R8 based Kehicle

    Mo+ement System at one o& its plants to monitor real-time' in-plant mo+ement o& 

    +ehicles' impro+e o+erall sa&ety inside the plant and red%ce the o+erall time

    taken ithin the plant &or road loading.

    *ome of the 'est-in-class *C+ processes a%opte%

    ,y Ultratech incl&%e:-

    L Aetork optimi;ation

    L 4eb and mobile based order management system ith real time +isibility

    o& order stat%s

    L C%stomer ser+ice le+el meas%rement on real time basis

    L >PS based +ehicle tracking system &or dedicated 9eet

    L /%tomation at secondary ser+ice points like railheads and godons

    L R8 based +ehicle mo+ement system to red%ce in-plant time o& +ehicles

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    *ea (o)istics:

     Sea transport is the most economic mode o& transport' especially here plants

    are sit%ated near ports. Ultra#ech is &oc%sed on sea mode as it is sa&e'

    en+ironment &riendly D poll%tion &ree.

    Ultra#ech has its operation on the ndian est coast ith the loading terminals

    sit%ated at Pipa+a+ and Ba&arabad' >%jarat. #he s%pplies goes to Magdalla' BAP#-

    M%mbai' Ratnagiri' Ae Mangalore' Cochin and eport to Sri $anka' Persian >%l&'/&rican continent and ar 1astern regions.

     #he state o& the art system incl%des the cargo con+eying and handling system as

    a part o& the cement plant. #his capti+e jetty handles abo%t 5 million tonnes o& 

    capti+e cargoes o& cement and clinker' ith more than 6" berth occ%pancy

    rate.

    ' ran% chievements:Ultra#ech Cement has been hono%red ith the title o& the cons%mer +alidated

    aard - *SUP1R2R/A8* &or the years "00' "0' "0! and "0@ by the

    S%perbrands Co%ncil. t has also been bestoed ith the title o& the c%stomer

    selected *P341R2R/A8* &or the year "0 and "0@ by Poerbrands ndia.

    S%perbrands is a global organisation that recogni;es' shocases and pays trib%te

    to the best brands in each co%ntry. t is a prestigio%s aard and recogni;es the

    brand c%stodian*s perse+ering e7orts to b%ild a brand that is strong on cons%mer

    perceptions' thereby making it resilient to 9%ct%ating economic conditions.

    or the &o%rth edition o& Cons%mer S%perbrands' Ultra#ech as a part o& an

    ecl%si+e gro%p o& inners selected ,rst by the cons%mer and then by an

    independent S%perbrands Co%ncil comprising o& the most eminent pro&essionals

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    &rom ndia*s corporate sector. #his is an important recognition o& o%r e7orts and

    ser+es o%r objecti+e o& getting closer to the cons%mer. n a market comprising o&

    se+eral highly regarded competitors' this is certainly an o%tstanding

    achie+ement.

    2irla 4hite' the hite cement brand o& Ultra#ech' too has earned the distinction

    o& *SUP1R2R/A8* &or the &o%rth consec%ti+e time and is also a *P341R2R/A8*.

    4e ha+e been recognised as the largest cement company in "00 and "0 by

    Constr%ction 4orld and the 2%siness 4orld has ranked %s as one o& the &astest

    groing companies in "0@.

    '&siness .nvironment:

    Ultra#ech stri+es to adopt an eco-&riendly approach across all areas o& its

    b%siness operations. 4e are one o& the earliest proponents o& alternati+e &%el

    %sage' aste heat reco+ery and other en+ironment &riendly practices in the

    co%ntry.

    /oc&s areas:Ultra#ech*s social projects are designed ith the long-term goal o& creating

    s%stainability and sel&-reliance. =ence' the projects &oc%s on &actors that ill lead

    to empoerment and capacity b%ilding. #ho%gh Ultra#ech operates in ,+e &oc%s

    areas' its major emphasis has been on pro+iding %ality ed%cation and

    healthcare &acilities. mportance is also gi+en to b%ilding in&rastr%ct%re' as

    %ltimately it is the tool that &%els groth. #he res%lts o& these projects ill not

    only bene,t their respecti+e comm%nities b%t also the nation at large.

     #he company*s CSR acti+ities are concentrated in @"F +illages' in proimity to its

    plants' across the co%ntry.

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    0nfrastr&ct&re 2atershe% +ana)ement .nvironment:

     #o conser+e ater &or agric%lt%re and domestic %ses' 0 ponds and 0E check

    dams ere repairedGb%ilt at Ba&rabad' /arp%r' =irmi' Malkhed' ?o+aya' Raan'

    ?hor and ?haria?hangar.

    /pproach roads ere b%ilt in three +illages at #adipatri and repaired in 0

    +illages at other locations. /t Malkhed'#adipatri' ?hor' Sambh%p%ra'

    Reddipalyam' =irmi and /arp%r 0 School b%ildings ere repaired and

    bo%ndary alls constr%cted. / comm%nity hall as instit%ted in /arp%r.

    / plantation dri+e &or enlarging the green belt co+er has been taken %p at

    Reddipalyam' Sambh%p%ra' ?o+aya' Ba7rabad' /arp%r' ?hor' =irmi' Raan'

     Bhars%g%da' Ratnagiri' ?otp%tli' #adipatri and ?haria?hangar.

    +ar4etin) +i5 6i7e7 Price Place Pro%&ct

    Promotion:

    0. PriceL Price o& Cement incl%des the transportation cost also so there is a littledi7erence in the prices o& cement.L n >%jarat' &or the bag o& 5 kg o& cement the price o& cement is aro%ndRs.!" hich cost to Rs.0 -0! per kg.L 8isco%nts are gi+en on the b%lk orders or as per the contract.L /lloances are gi+en to the c%stomers &or their p%rchases direct &rom theman%&act%ring %nits.L Credit acilities are gi+en to the c%stomers.

    #7 Pro%&ct

    L Or%inary Portlan% Cement

      3rdinary Portland cement is the most commonly %sed cement &or a ide

    range

    o& applications.

    L Portlan% ,last-f&rnace sla) Cement

      Ultra#ech Premi%m is a concrete special cement' prod%ced in Ultra#ech*s state-

    o&-the-art man%&act%ring &acilities.

      Portlan% Poolana Cement

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    Portland Po;;olana cement is ordinary Portland cement intimately blended or

    intergro%nd ith po;;olanic materials s%ch as 9y ash' calcined clay' rice h%sk

    ash etc.

    Portland cement clinker is either intergro%nd or intimately blended ith speci,ed

    %antities o& gyps%m and po;;olanic materials to prod%ce Portland Po;;olana

    cement. Po;;olanas by themsel+es do not ha+e cementitio%s properties b%t

    reacts ith calci%m hydroide in the presence o& moist%re at normal temperat%re

    to &orm compo%nds ha+ing cementitio%s properties. #he concrete prod%ced by

    %sing Portland Po;;olana cement has high %ltimate strength' is more d%rable'

    resists et cracking' thermal cracking and has a high degree o& cohesion and

    orkability in concrete and mortar.

      Cement complyin) with .&ropean an% *ri (an4an stan%ar%

    specications

      Ultra#ech*s b%lk cement terminal is located at Colombo in Sri $anka.

    37 Place

      L oc%s more on r%ral areas as an emerging sector

      L Ao need to ha+e a +ast distrib%tion netork to increase o%treach

      L ! cement plants located all o+er ndia (@ Ae %nder constr%ction)

    !7 Promotion

      L Cashing in on the brand name o& $D# Cement

      L 1stablishing ranchisee netork

    L #hro%gh P$ team sponsorship o& Rajasthan Royals

    L 2anners and hoardings on p%blic transport +ehicles and b%s stops

    Competitors /or Ultra;ech Cement (t%7

    Company C&rrent

    Price

    'oo4

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    /CC $td. 0'@!."5 @0.!! 5."E F'@E6."!

    /mb%ja Cements $td. .05 0.@ .56 !@'@00."5

     B ? $akshmi Cement

    $td. !6."5 00".F5 @6.!@ @'@E5.56

     B ? Cement $td. 50." 50.@F @.E! @'55!.

    =eidelberg

    Cement

    ndia $td.

      66.5 !.FF "."" '""6.E!

    >%jarat

    Sidhee

    Cement$td.

      !".F" [email protected] "."" 0!".0E

    3rient

    Cement

    $td.

      [email protected] @".@5 6.! '6E0.F

    .

    +ar4etin) of Ultratech Cement:

    Marketing is the process o& comm%nicating the +al%e o& a prod%ct or

    ser+ice to c%stomers. Marketing might sometimes be interpreted as the

    art o& selling prod%cts' b%t sales is only one part o& marketing. /s the term

    NMarketingN may replace N/d+ertisingN it is the o+erall strategy and

    &%nction o& promoting a prod%ct or ser+ice to the c%stomer. rom a societal

    point o& +ie' marketing is the link beteen a society

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    L Ultratech Concrete

    L Ultratech 2%ilding Prod%cts

    L Ultratech 2%ilding Sol%tions

    L 2irla 4hiteL Star Cement

    +ar4etin) Orientation Pro%&ction Concept :

     #he Prod%ction Concept is one o& the oldest concepts in b%siness.

    Prod%ction Concepts say that' Hcons%mer ill pre&er that prod%ct hich is

    economical in nat%re and hich is easily a+ailable in the market

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     #here is a &re%ent %se o& Marketing concept and =olistic concept as in

    today

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    ,o&t Company: Price o& Cement di7ers as per the >eographical/rea. Price o& Cement incl%des the transportation cost also so there is a

    little di7erence in the prices o& cement n >%jarat' &or the bag o& 5kg o&

    cement the price o& cement is aro%nd !" Rs hich cost to 0-0!Rs per

    kg. 8isco%nts are gi+en on the b%lk orders or as per the contract.

    /lloances are gi+en to the c%stomers &or their p%rchases direct &rom theman%&act%ring %nits. Credit acilities are gi+en to the c%stomers.

    •  Relate% to Place: 8istrib%tion Channel Companies in+ariably hireagents or transport cements to on or go+ernment areho%ses either +ia

    roaday or railays. n case o& eports' cement reaches the nearest port

    +ia roadays or railays and is then trans&erred to the importing co%ntry.

    8omestically' &rom agents or areho%ses the cement is transported to the

    dealersGdistrib%tors and in t%rn to s%b dealers ho ,nally sell it to the end

    %sers. #here may or may not be physical onership o& goods. n the

    second case' dealers and s%b dealers take order &rom b%yers and place itto the companies' coordinate and monitor the timely dispatch o& said

    orders. #here is a %se o& ! le+els o& channeling. Man%&act%rer to /gents to

    4holesaler to Retailer to 1nd User.

    • *&pply Chain:  #he team orders and maintains the in+entory o& stockkeeping %nits so that %nit does not r%n o%t o& critical s%pplies at any point.

     #he team also ens%res that all stock keeping %nits o& items %sed in the

    %nit are recei+ed at stores &rom +endors and distrib%ted to the di7erent

    o%tlets on time. 3ther &%nctions incl%de: 8istrib%tion %nction

    Con,g%ration A%mber' location and netork missions o& s%ppliers'prod%ction &acilities' distrib%tion centers' areho%ses' cross-docks and

    c%stomers. 8istrib%tion Strategy ncl%des &%nctions o& operating control

    (centrali;ed' decentrali;ed or shared)' deli+ery scheme (e.g.' directshipment' pool point shipping' Cross 8ocking' 8S8(direct store deli+ery).

    n&ormation ntegration o& and other processes thro%gh the s%pply chain to

    share +al%able in&ormation' incl%ding demand signals' &orecasts'

    in+entory' transportation' and potential collaboration etc. n+entory

    Management: %antity and location o& in+entory incl%ding ra materials'

    ork-in-process and ,nished goods.

    • Relate% to Promotion: Promotion is one o& the &o%r elements o& marketing mi (prod%ct' price' promotion' distrib%tion). t is the

    comm%nication link beteen sellers and b%yers &or the p%rpose o& 

    in9%encing' in&orming' or pers%ading a potential b%yers p%rchasing

    decision. #here are se+en main aspects o& a promotional mi these are -

    /d+ertising - /ny paid presentation and promotion o& ideas' goods' or

    ser+ices by an identi,ed sponsor. 1amples: Print ads' radio' tele+ision'

    billboard' direct mail' broch%res and catalog%e' signs' in-store displays'

    posters' motion pict%res' 4eb pages' banner ads' and emails. 

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    • Personal *ellin): / process o& helping and pers%ading one or moreprospects to p%rchase a good or ser+ice or to act on any idea thro%gh the

    %se o& an oral presentation. 1amples: Sales presentations' sales

    meetings' sales training and incenti+e programs &or intermediary

    salespeople' samples' and telemarketing. Can be &ace-to-&ace or +ia

    telephone. Sales promotion - Media and non-media marketing

    comm%nication are employed &or a pre-determined' limited time to

    increase cons%mer demand' stim%late market demand or impro+e prod%ct

    a+ailability. 1amples: Co%pons' seepstakes' contests' prod%ct samples'

    rebates' tie-ins' sel&-li%idating premi%ms' trade shos' trade-ins' and

    ehibitions. P%blic relations - Paid intimate stim%lation o& s%pply &or a

    prod%ct' ser+ice' or b%siness %nit by planting signi,cant nes abo%t it or a

    &a+o%rable presentation o& it in the media. 1amples: Aespaper and

    maga;ine articlesGreports' #Ks and radio presentations' charitable

    contrib%tions' speeches' iss%e ad+ertising and seminars.

    • Corporate ima)e:  #he mage o& an organi;ation is a cr%cial point inmarketing. & the rep%tation o& a company is bad' cons%mers are less

    illing to b%y a prod%ct &rom this company as they o%ld ha+e been' i& the

    company had a good image. 8irect Marketing - is o&ten listed as the ,&th

    part o& the marketing mi 1hibitions - are try-o%ts. Qo% make yo%r

    prod%ct' and let potential b%yers try the prod%ct' these ay' yo% kno

    directly hat people see in yo%r prod%ct. #he donside' yo%r competitor

    can see eactly hat yo% are doing. =o to 1stablish a Promotional Mi

     Qo% dri+e sales by promoting the bene,ts o& yo%r company

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    market the organi;ation at this stage o& the li&ecycle the organi;ation

    orks on the strategy o& &%rther increasing brand aareness to enco%rage

    loyalty. Mat%rity /t this stage ith increased competition the organi;ation

    take pers%asi+e tactics to enco%rage the cons%mers to p%rchase their

    prod%ct o+er their ri+als. /ny di7erential ad+antage ill be clearly

    comm%nicated to the target a%dience to in&orm o& their bene,t o+er their

    competitors. 8ecline as the prod%ct reaches the decline stage the

    organi;ation ill %se the strategy o& reminding people o& the prod%ct to

    slo the ine+itable.

    b) *e)mentation: Market segmentation consists o& a gro%p o&c%stomers ho share a similar set o& needs and ants. Segmentation

    re&ers to di+ide the c%stomers into gro%ps on the basis o& some common

    needs or characteristic. 2asis o& Segmentation >eographical Segmentation

    J t re&ers di+iding the c%stomers on the basis o& the place here they are

    li+ing +ario%s geographic areas consists o& region' city' r%ral and semi-r%ral area. #he p%rpose o& the company &or s%ch segmentation is to

    %nderstand the needs o& people li+ing in di7erent geography. >eographic

    segmentation is +ery %se&%l beca%se needs o& the c%stomers are

    in9%enced by the geography. 8emographic Segmentation J n

    8emographic segmentation the market is di+ided into the gro%ps on the

    basis o& +ariables s%ch as age' &amily si;e' &amily li&e cycle' gender'

    income' occ%pation' ed%cation' religion' etc. #here are to reasons &or

    %sing the demographic segmentation one is that it is easier to meas%re

    them hile second reason is that c%stomerroth Segment Str%ct%ral attracti+eness Company 3bjecti+e

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     Selection o& #arget Market /&ter e+al%ating di7erent segments the

    company m%st decide hich and ho many segments to ser+e in target

    market. #arget market is a set o& b%yers sharing common needs or

    characteristic that the company decides to ser+e. Undi7erentiated #arget

    Market (Mass Market) 8i7erentiated #arget Market (Strategic Market)

    Concentrated #arget Market (Aiche Market) ndi+id%al Market (MicroMarket)/bo%t Company Ultratech cement is targeting on the basis o&

    8i7erentiated Market so that the ne +arieties o& cement can be gi+en to

    the c%stomers. #his step can get s%ccess only i& segmentation is done

    properly.

    e Positionin):

    Positioning can be de,ned as the ay by hich a prod%ct has occ%pied a

    place in the minds o& c%stomers related to the competitors. Positioning isthe act o& designing the companyevelopment >epartment

    Research D 8e+elopment 8epartment is the back-bone o& an organi;ation.

    t helps the organi;ations in de+eloping ne prod%cts and means to meet

    the need o& c%stomers in an e7ecti+e ay. t also shos ho open is an

    organi;ation toards the change. n Ultratech &olloing &%nctions are done

    by the R D 8 department: /ble to meet c%stomers enhanced re%irements

    abo+e R D 8 /ble to meet shorter t%rnaro%nd times demanded by

    c%stomer /%tomated tools helped to meet etra +ol%me o& prod%ction and

    ne c%stomer re%irements Maintaining leadership as a technologically

    ad+anced s%pplier C%stomi;ed Prod%ction D Project Management toolsde+elopment &or c%stomers /ble to ac%ire ne projects hich in+ol+es

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    project management Pro+iding +al%e added ser+ices to the c%stomers and

    bringing-in additional projects. ntrod%cing ne ork9o and systems asper c%stomer

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    year b%t increase in price in the early %arters o& the year res%lted in the

    increase in re+en%e by 00.

     #he o+erall eport +ol%me &ell by 6 b%t depreciation o& the r%pee helped in

    impro+ing reali;ation by 5.