marketing mix 2
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SELÇUK KAR 53713222184
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The Marketing Mix
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The Marketing Mix The tools available to a business to gain the reaction it
is seeking from its target market in relation to its marketing objectives
7Ps – Price, Product, Promotion, Place, People, Process, Physical Environment
Traditional 4Ps extended to encompass growth of service industry
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Price
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PricePricing StrategyImportance of:
knowing the marketelasticitykeeping an eye
on rivals
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Product
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ProductMethods used to improve/differentiate
the product and increase sales or target sales more effectively to gain a competitive advantage e.g.Extension strategiesSpecialised versionsNew editions Improvements – real
or otherwise!Changed packagingTechnology, etc.
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Promotion
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PromotionStrategies to make
the consumer aware
of the existence of
a product or service
NOT just advertising
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Place
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PlaceThe means by which products and services get from
producer to consumer and where they can be accessed by the consumerThe more places to buy the product and the easier it is
made to buy it, the better for the business (and the consumer?)
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People
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PeoplePeople represent the business
The image they present can be importantFirst contact often human – what is the lasting image they
provide to the customer?Extent of training and knowledge of the product/service
concernedMission statement – how relevant?Do staff represent the desired culture
of the business?
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People represent the business
The image they present can be
importantFirst contact often
human – what is the lasting image they
provide to the customer?
Extent of training and knowledge
of the product/service concerned
Mission statement – how relevant?
Do staff represent the desired culture of the business?
People represent the business
The image they present can be
importantFirst contact often
human – what is the lasting image they
provide to the customer?
Extent of training and knowledge
of the product/service concerned
Mission statement – how relevant?
Do staff represent the desired culture of the business?
Process
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People represent the business
The image they present can be
importantFirst contact often
human – what is the lasting image they
provide to the customer?
Extent of training and knowledge
of the product/service concerned
Mission statement – how relevant?
Do staff represent the desired culture of the business?
People represent the business
The image they present can be
importantFirst contact often
human – what is the lasting image they
provide to the customer?
Extent of training and knowledge
of the product/service concerned
Mission statement – how relevant?
Do staff represent the desired culture of the business?
ProcessHow do people consume services?What processes do they have to go through to acquire
the services?Where do they find the availability
of the service?ContactRemindersRegistrationSubscriptionForm fillingDegree of technology
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Physical Environment
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Physical EnvironmentThe ambience, mood or physical presentation of the
environment
Smart/shabby?Trendy/retro/modern/old fashioned?Light/dark/bright/subdued?Romantic/chic/loud?Clean/dirty/unkempt/neat?Music?Smell?
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The Marketing MixBlend of the mix depends upon:Marketing objectivesType of productTarget marketMarket structureRivals’ behaviourGlobal issues – culture/religion.Marketing positionProduct portfolio
Product lifecycleBoston Matrix
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