maria p5 (2)

Emmanuel

Contents

Introduction/About EE…………………………………………………………………………………………………………Page 3

Computer Misuse Act 1990…………………………………………………………………………………………………..Page 4

Data Protection Act 1998………………………………………………………………………………………………………Page 5

Ethical issues- Use of email/whistle blowing…………………………………………………………………………Page 6

Use of internet….…………………………………………………………………………………………………………………..Page 7

Does EE sponsor fair trade or a charity?....................................................................................Page 8

Terms and conditions……..………………………………………………………………………………………………………Page 9

Conclusion…………………………………………………………………………………………………………………………….Page10

Bibliography………………………………………………………………………………………………………………………..Page 11

Emmanuel

Introduction

In this assignment, I will be discussing the legal and ethical issues in relation to use of business information. I will be using EE to demonstrate this. The laws I will be dealing with are computer misuse act 1990, freedom of information act 2000 and data protection act 1998.

About EE

Everything Everywhere Limited (EE), Britain’s fastest growing mobile network operator and internet service Provider Company headquartered in Hatfield, United Kingdom. EE have approximately 28 million customers.

EE is the first company in Britain to offer superfast 4G mobile services alongside fibre broadband.

On 1st July 2010, T-Mobile and orange merged to become EE EE are currently building the best mobile network by investing £1.5bn over three years to

rollout superfast 4G mobile services covering 117 towns and cities, and aiming to reach 98% of the UK population by the end of 2014. This builds on their £15 billion investment since 2000 building Britain’s biggest 3G mobile network. Our fixed Fibre Broadband service has now reached 15 million households.

EE aim to deliver the UK’s best service, through their websites and customer service apps, over the phone and in-store. They have over 11,000 customer service and retail employees who are trained experts in mobile device operating systems. Every year, their service centres teams have over 86 million conversations with our customers, and more than 40 million customers come through the doors of our more than 600 retail stores. Online, we have over 35 million visits per month to our websites.

www.ee.co.uk

Emmanuel

http://www.ee.co.uk/

Computer Misuse Act 1990

This is when an individual does not have unauthorised access to computer material. As a result he/she could face punishable by 6 months' imprisonment or a fine.

http://en.wikipedia.org/wiki/Computer_Misuse_Act_1990

http://files.ee.co.uk/business/terms-and-conditions/other/Online-Billing-Manager-Terms-and-Conditions-20130514.pdf

Emmanuel




Freedom of Information Act 2000

The Freedom of Information Act 2000 (FOIA) gives a general right of public access to all types of 'recorded' information held by public authorities, sets out exemptions from that general right, and places a number of obligations on public authorities.

http://en.wikipedia.org/wiki/Freedom_of_Information_Act_2000

https://explore-orange-live-orangedigital.s3.amazonaws.com/Ofcom_Measuring_mobile_and_data_quality_012013.pdf

Emmanuel




Data Protection Act 1998

Data may only be used for the specific purposes for which it was collected. Data must not be disclosed to other parties without the consent of the individual whom it is about, unless there is legislation or other overriding legitimate reason to share the information (for example, the prevention or detection of crime). It is an offence for Other Parties to obtain this personal data without authorisation. Individuals have a right of access to the information held about them, subject to certain exceptions (for example, information held for the prevention or detection of crime).

http://en.wikipedia.org/wiki/Data_Protection_Act_1998

http://www.bbc.co.uk/news/technology-22510792

Emmanuel


Ethical issues

Use of email

Email are confidential documents normally between to people that should never be shared. EE only use to communicate with customers and colleagues.

Here is an example of when he will contacts customers.

http://explore-orange-live-orangedigital.s3.amazonaws.com/2012/10/23/Internet%20code%20of%20practice.pdf

Whistleblowing

A whistle-blower occurs when an employee makes a complaint about a business practise to senior member of staff internally or externally via media e.g. press. Employees tend to whistle-blow when they feel fraud, crime, danger or any other serious risk that could impact on customers, colleague’s shareholders, the public, the environment or the organisations reputation. Whistle-blowers may receive legal protection through the public interest Act, but the offence being reported must constitute a deliberate attempt to break the law.

Btec book level 3 edexcel

Emmanuel



Use of internet

EE take use of internet extremely seriously. They as an organisation:

act fairly and reasonably when in contact with you help you to understand how our products and services work deal with any complaints quickly and fairly make sure that all our products and services keep to relevant laws and regulations make copies of this code available on our website and in writing (including in large print, on

audio tape and in Braille) train all our staff and contact centre agents to follow this code at all times

www.ee.co.uk

Emmanuel


Does EE sponsor fair trade or a charity?

Unfortunately there was incident that occurred in April 2011 whereby EE was suspended it’s as they took 10 per cent of charitable donations to cover its costs, and claims it is now working on an alternative, and more sustainable, model.

The operator still maintains that it never made any money from the practice, but in the face of a media bandwagon it had no option but to suspend the collections immediately while it comes up with a better plan.

The partner charities include Comic Relief, Sport Relief, Children In Need, Royal British Legion and UNICEF. Those charities, the operator reckons, soak up the "vast majority" of charitable giving by text message, but collecting money costs money – so the thousands of other charities were expected to cough up a 10th of the gifts to cover the collection costs.

Every fundraising mechanism costs money, but EE got caught out as the only operator charging charities for the service. That created a perfect storm for stories about the big bad corporation which was stealing from little charities – but not big charities: how perfect can a pantomime villain get?

EE tells us that it is more concerned with the £700m lost by donors who did not take advantage of Gift Aid (which enables charities to claim back the tax on donations), and the operator is apparently working on a donation system which will redress that problem.

But while it does that, EE is suspending the collection of its 10 per cent cut, so every penny texted will go to the charity of choice, at least until the operator can find another way to cover its costs.

http://www.theregister.co.uk/2011/04/14/ee_capitulates/

Emmanuel


EE Terms and conditions

EE have 12 privacy policies. I have chosen to screen clip the policy I feel is most related to this assignment.

Www.ee.co.uk/privacypolicy

Emmanuel

http://Www.ee.co.uk/privacypolicy

To conclude in my findings I have found that EE Cover every criteria and are heavily involved in protecting their customers. There have been situations where by they have been breaking the law which is the using charity money to pay off debts and breaking the data protection act as they sold customers details to other businesses. Overall, they are a well-established company and known for good customer service.

Emmanuel

Bibliography

www.ee.co.uk







Btec book level 3 edexcel



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