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March 2018

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CONTENTS

ICTS NEWS 3

OUR PEOPLE 10

NEW BUSINESS 18

NEWS FROM OUR CONTRACTS 20

EVENTS 24

A DAY IN THE LIFE OF… 24

WORDS OF RECOGNITION 25

STAFF BENEFITS 26

NOTICES 28

VOLUME 44

Photo on front cover: The launch of ICTS’ new website on 1 March 2018.

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NEWS FROM HQ 2017 was a significant year for ICTS. We continued to experience a significant growth in our business and we welcomed on board many new employees, as well as saying goodbye to a number of long-serving staff.

The graph below compares 2017 with 2016 results:

As a response to the Staff Survey results we will be running a number of centrally coordinated focus groups at various locations in the UK and Ireland.

We invite you to take part; it is a valuable opportunity to suggest change and get involved in the shaping of ICTS.

Together we make ICTS the great company that it is. Thank you for your continued support.

2017 ANNUAL STAFF SURVEY RESULTS

Thank you for taking the time to complete our 2017 Staff Survey. The results are now out, and we would like to share them with you.

Our response rate:

The general overview was that the aver-age percentage ‘positive’ was 71%.

The following tables illustrate the highest and the low-est scoring 3 questions in the survey:

ICTS CLIMBS TO 10th POSITION IN THE LEAGUE OF TOP 30 UK COMPANIES IN THE REGULATED SECURITY SECTOR 2017

ICTS climbs to 10th position in the league of top 30 UK Companies in the Regulated Security Sector 2017 (by turnover) issued by Infologue.com

Ashley Bancroft, Managing Director, ICTS UK & Ireland said, “During the last 3 years we have successfully grown our revenues by 83% solely through organic growth. This pace of growth usually results in some shortcomings in service delivery. However, ICTS has gone from strength to strength over this period win-ning ACS Champion of the Year in 2016 and being crowned Security Guarding Company of the Year (> £50m) in 2017, which was a most fitting accolade to celebrate our 30th Birthday! These achievements are truly a testament to the amazing people that work at ICTS.”

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AN UPDATE FROM JAMES HOGG, EXECUTIVE DIRECTOR—OPERATIONS

2017 was a year of organisation change within the operations teams. This has resulted in some new faces joining the business (mine included) and some exciting promotions of internal tal-ent. With Andy Kynoch joining to become the Divisional Director for Regulated Transport, the senior

operations management team is now complete. We are now operating as 5 customer focussed divisions (CCTV Systems, Canine, Regulated Transport, Amazon and Corporate). See Organisational Chart below. This will help ensure that everybody can focus on deliver-ing excellent security services for our customers.

So much change is always unsettling for people and this was reflected in our engagement survey scores for 2017. As I’ve said from the start, after Safety & Securi-ty, our people are the top priority for our business. Great people doing a great job ensure we keep our customers happy to do business with us – this is key! This year we need to really ensure everybody is en-gaged in working ‘smarter and not harder’.

We have recently won some great new business with a Global Financial Institution in our Corporate Division as well as winning the security contract at Southampton Airport. Both of these are significant ‘wins’. If we are winning business then we are growing. When we grow, it gives us opportunity to really develop our tal-ented people and stretch ourselves.

Bring on 2018, it will be an exciting year!

MANAGING DIRECTOR Ashley Bancroft

EXECUTIVE DIRECTOR OPERATIONS James Hogg

DIVISIONAL DIRECTOR - CANINE SERVICES

Jed Marshall

HEAD OF SYSTEMS SECURITY

Chris James

HEAD OF OPERATIONAL EXCELLENCE Sean Martin

DIVISIONAL DIRECTOR - CORPORATE & KEY

ACCOUNTS Peter McGowan

DIVISIONAL DIRECTOR - REGULATED TRANSPORT

Andy Kynoch

DIVISIONAL DIRECTOR - AMAZON

Nikola Fearnhead

Over 90 ICTS employees got together for our internal Annual Conference. Last year’s achievements and events were reviewed, and objectives for 2018 and the future were set and shared. Our primary goal is to be ‘the most innovative and technology-driven security solution provider in the world’. The Conference offers a valuable opportunity for our UK and Ireland Manage-ment to step aside from the operations and to get to know each other a little better outside the work envi-ronment.

WINTERSONG CHARITY CONCERT

ICTS was proud to be one of the sponsors of the Win-tersong Charity Concert in aid of City of London Police Charity for Children on 6 December 2017 at the Guild-hall. The Charity is run for the benefit of children and young persons for the relief of ill-health, crisis, disad-vantage or disability.

“A heart-warming and most enjoyable evening spent in the company of colleagues, including our '2016 Em-ployee of the Year' – Bruce Moy, from our Epsom and St. Helier University Hospitals NHS Trust operations” said Ashley Bancroft, Managing Director, ICTS UK & Ireland.

Photo (bottom Left): Ashley Bancroft (MD) with Bruce Moy (one of ICTS’ Employees of the Year 2016) at the Wintersong Charity Concert.

ICTS’ ANNUAL MANAGEMENT CONFERENCE, 22-23 JANUARY 2018 IN LONDON

Photo: Ashley Bancroft (MD) addressing the ICTS team at this year’s Management Conference.

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ICTS’ NEW WEBSITE LAUNCHED

It has been a while in the making, but we are delighted to announce that ICTS’ brand new website has now been launched!

The new design and functionality better showcase ICTS’ growing business. We hope you like it and feel it justly represents the ICTS you know.

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TRAINING AND QUALITY

TRAINERS CONFERENCE AT LONDON HEATHROW

At the end of November 2017 the Business Assurance Department held a Trainers Conference at Heathrow. The conference brought together Trainers from all over the UK and Ireland providing them with updates on the Industry and regulatory changes, and to further review the role of the Trainer at each site / station. The conference also provided a valuable opportunity for the Trainers to familiarise themselves better with the ICTS Apprenticeship scheme. It was also a good opportunity to catch up with everyone and to share information.

Thank you to the following employees who attended the conference: Alan Dutt, Jayne Thorpe-Negbi, Eli Negbi, Sarina Reuben, Alan Richardson, David Jenkins, John Quigg, Jamie Shade, Paul Reynolds, George Hay-ward, Pamela McKeon, Geoff Tarn, Colin Black, Jessica Reddan, Gagan Jay, Jatinder Chehal, Renata Mialik, Jatinder Chehal, Lee Penketh-King, Manuel Pombo, Itai Sher and Antonio Medina.

Photo: ICTS Trainers at the Trainers Conference at London Heathrow.

ISO AUDITS

Caroline Atterton, Health & Safety and Compliance As-sistant, Business Assurance Department writes: “During December 2017 ICTS UK and Ireland success-fully gained certification to the new ISO 14001:2015 Environmental Standard and ISO 9001:2015 Quality Standard.

The ISO auditor looked at how as a Company we mini-mise the risk of a potential emergency or accidental situation that could have an adverse impact on the en-vironment.

The sites audited were Louis Vuitton, Amazon DXW2, Canary Wharf to see our dogs and handlers at work and Head Office. The auditor was due to visit Edin-burgh Airport, but the typical British weather put paid to that idea when we woke up to lots of snow. London Gatwick Airport stepped in at the last minute and host-ed the audit team.

The Business Assurance Department would like to thank everyone who helped with the preparation for these audits.”

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AVIATION TRAINING AHEAD OF THE 2018 SUMMER SEASON

January 2018 has seen Team Edinburgh starting prep-aration for our summer season by embarking on a packed training schedule including Ground Security Officer courses, Ground Security Supervisor courses, In-Flight Supplies Training and an APM course.

David Jenkins has been assisted by our Training team in Glasgow in providing this intense programme of courses to new recruits and existing staff members alike.

Photo (L-R): David Jenkins, Ross Little, Fiona Devlin, Frank Stemp, Craig Beveridge at Glasgow Airport.

PROJECT GRIFFIN TRAINING

Project Griffin is the national counter terrorism awareness initiative for business produced by NaCTSO to protect our cities and communities from the threat of terrorism.

The aim of Project Griffin is to:

• help understand the threat from terrorism to the UK,

• guide individuals on what to do if they find themselves involved in a terrorist incident or event that leads up to a planned attack,

• enable people to recognise and report suspi-cious activity.

A number of training courses have been held at HQ for our Corporate, Amazon and Regulated Transport teams.

Photo (L-R bottom row): Maisie Butler, Kevin Walters, Abdouraman Mo-hamadou. (L-R back row): Itai Sher (Trainer), Susan Dutt, Healy Gulbahar, Richard Melle.

Photo (L-R sitting): Stephen Power, Geoff Tarn, Chris Lean, Luke Rogers. (L-R standing): Bill Richardson, Eric Lakidi, Alexandru Ursan, Krzsystof Kulikowski, Kelvin Sawyerr, Garri Lordan, Nabil Rai, Itai Sher, Ben Mans-bridge.

PROJECT GRIFFIN TRAINING CONT.

“It was nice to hand out the certificates following the ‘Project Griffin’ training to our Louis Vuitton Supervi-sors, Garri Lordan and Krzysztof Kulikowski. Both will be sharing the security awareness information with Louis Vuitton team in the next weeks” said Dumitru Gornea, Contract Manager, Louis Vuitton.

Photo (L-R): Dumitru Gornea with Garri Lordan.

Photo (L-R): Dumitru Gornea with Krzsystof Kulikowski.

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MANAGEMENT AWARD IN CORPORATE RISK AND CRISIS MANAGEMENT PROGRAMME

On 6 to 8 February 2018, members of the ICTS Senior Management team from across the UK and Ireland attended the Deltar Level 5 Management Award in Corporate Risk and Crisis Management at Stockley Park, near London Heathrow.

The following staff members will receive accreditation after successful submission of assignments: Alan Dutt, Ashley Fernandes, Peter McGowan, Andy Kynoch, Lottie Pepler, Jayne Thorpe-Negbi, Dane Jones, Virinder Singh, Neil Hodgson, Manny Pombo, Sue Dutt, Gary Benwell, Fiona McElroy, Brian O’Shaughnessy, James Hogg and Mark Homewood.

The final assignment includes recommendations on the subject of Corporate Risk and Crisis Management that will be put before the ICTS Board. They will con-sider and decide if any of them are to be adopted.

Ashley Bancroft, Managing Director, ICTS UK & Ireland commented, “While risk mitigation remains para-mount to our day to day processes and procedures, the ability to manage and recover from any crisis in a controlled manner is just as critical for all stakeholders of the business. At ICTS we remain diligent in our prep-arations for the “worst” outcome rather than hoping for the “best”; this programme complements this ethos.”

Deltar Level 5 Management Award in Corporate Risk and Crisis Management has been formally recognised by The Security Institute, and Deltar Training has been officially accredited as an Approved Training Partner.

MORE TRAINING NEWS, FROM FIRST AID COURSES TO ICTS’ CHARTERED MANAGEMENT

INSTITUTE (CMI) PROGRAMMES CAN BE FOUND ON YAMMER.

Photo (L-R sitting): Mark Homewood (Executive Director—Finance), Fio-na McElroy (Station Manager—Dublin Airport), Neil Hodgson (Regional Manager - Regulated Transport), Lottie Pepler (Head of Employee Ser-vices), Manny Pombo (Senior Airports Operations Manager. (L-R standing): the Trainer, James Hogg (Executive Director—Operations), Brian O’Shaughnessy (National Support Manager—Amazon), Sue Dutt (National Support Manager—Corporate & Key Accounts), Gary Benwell (Head of Operations—Corporate & Key Accounts), Jayne Thorpe-Negbi (Business Assurance Manager), Dane Jones (Fulfilment Centres Support Manager—Amazon), Virinder Singh (Regional Manager—Regulated Transport), Peter McGowan (Divisional Director—Corporate & Key Ac-counts), Andy Kynoch (Divisional Director—Regulated Transport).

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ICTS GENERAL DATA PROTECTION REGULATION (GDPR) TRAINING

Bilal Hussain, ICTS Data Manager, explains about the new GDPR:

An Overview:

General Data Protection Regulation is an EU legislation that comes into force on 25 May 2018. It applies to anyone who collects, processes or stores ‘personally identifiable information’ which is information that can be used to identify any specific information. It is appli-cable to all EU persons regardless of where it is stored or processed – it is applicable to Australia through to USA.

The ICO (the regulators in the UK) will be looking at breaches and could potentially fine us heavily.

Why is it important to everyone at ICTS?

The fines for non-compliance are 4% of global turno-ver or 20 million Euros which is crippling to any organ-isation. It’s important to everyone who processes per-sonal information or makes decisions on it as we all become liable for it. Even though we are going through Brexit it will still apply to us as we process in-formation of EU citizens every day.

We are also now starting to see tenders and existing partners asking if we are compliant with GDPR. We have put a plan in place to ensure we are compliant and all documentation is up-to-date.

What can you do to help?

One of the most common things that causes breaches is paper documentation or email attachments. The good news is this can be easily fixed...with email attachments we should look at sharing the files using shared network drives but if this is not possible, add a password to the file and send email attachment and password on separate emails.

As for paper documentation, scan the document, store it on the secure network drive in a relevant folder making it easier to find at a later date if needed, and shred the paper version.

Photo (L-R): Jack Goldstone (Management Accountant), Sue Dutt (National Support Manager—Corporate & Key Accounts), Mihaela Onofrei (HR Officer), Fiona McElroy (Station Manager—Dublin Airport), Olivia Pambou (Bid Writer), Moosh Ben Ari (ICTS Europe), Enno Geissler (Quality and Train-ing Manager—ICTS Europe), Sacha Miettinen (Projects Assistant—ICTS Europe), Gary Benwell (Head of Operations—Corporate & Key Accounts), Emma Dodds (Payroll), Scott Hanson (Regional Manager—Amazon).

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MEET THE SENIOR AIRPORTS OPERATIONS MANAGER

MANUEL ‘MANNY’ POMBO

INTERVIEW:

When did you join ICTS? I initially joined ICTS in 1997, however re-joined again in March 1998. What was your first job (at ICTS)? My first job at ICTS was guarding American carrier aircraft. What do you enjoy most of your job? Not every day is the same. I really enjoy seeing any-one that works with me grow and become better at what they do. What is your favourite colour? Black. What is your favourite food? I will eat almost anything. Place you would like to visit? Japan. What has been your best holiday? Egypt. What is your favourite pastime? Motorbike racing, parachuting, mechanics and gar-dening. What do you wish ICTS UK for the future? I wish prosperity and growth. That we are able to maintain that family core, even when embracing the new times and the new structures as a business.

‘THE BEE’S KNEES BLOG & FORUM’ - A GROUP ON YAMMER LAUNCHED IN JANUARY 2018 AND RUN BY ASHLEY BANCROFT, MANAGING DIRECTOR

“From Brexit, to Carillion, to Kylie Jenner and Jaffa Cakes...These topics are just a taster of what we often discuss in “The Bee’s Knees Blog & Forum”.

Make sure to join the group and participate to keep abreast of all the relevant business/political issues whether within ICTS or the wider business environment,” - Ashley Bancroft, Managing Director.

YAMMER

For those of you still to join Yammer, ICTS’ closed social media network site for staff,

please email Roberta Puccinelli Sher (Roberta.Puccinelli-Sher@icts.co.uk), with your name, location and email address and you will be re-issued an invitation. Please note that you must use the same email that ICTS Payroll have on file.

Don’t miss out on Company news, announcements and competitions etc. Yammer is fundamentally a so-cial media network, so feel free to ‘like’ and comment on posts. Join or create a ‘Group’. These can be creat-ed to be service, topic, site or contract-specific, allow-ing the sharing of information with a restricted audi-ence.

See images below for a snapshot of what was recently shared on Yammer -

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MANAGERIAL MOVES

CHRIS

ARMSTRONG

WELCOMING NEW STAFF

ANDY KYNOCH—DIVISIONAL DIRECTOR, REGULATED TRANSPORT

“I am so thrilled and honoured to have joined ICTS, a compa-ny which is extremely well re-spected throughout the indus-try.

I joined the company as re-cently as 5th February 2018 in the role of Divisional Director of Regulated Transport and

have been made thoroughly welcome by all.

I know ICTS extremely well having been a client with three major US airlines in the last 30 plus years.

In those roles at airport level and for the last 12 years as Director Customer Service at 23 airports across Eu-rope, I always regarded ICTS as my most proactive, consistent and trustworthy service supplier.

LOUISE

CAMERON

Chris has been

promoted to

Station Manager

at Belfast Interna-

tional Airport.

Louise has been

promoted to

Senior Station

Manager for

Scotland.

In earlier positions, I sat on airport and airline project boards designing the current Hold Baggage Screening systems and central searches we see at our airports today.

With all of that in mind and as I travel the Division meeting as many of you as possible, all I ask is for you to 'keep doing what you are doing' - a fantastic job keeping our clients' operations safe and secure whilst providing excellent customer service not only to our clients, but the customers of our clients, the travelling public.

We have an exciting future and will always have chal-lenging times, it's the nature of our business, but I know we have fantastic, willing staff exuding expertise that I am already very proud of.

Keep well, stay safe and take care of each other and I will look forward to seeing you soon.”

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15 YEARS’ SERVICE Kamaldeep Shokkar (London Heathrow Airport)

“I have enjoyed my 15 year for ICTS at Heathrow airport. I have made many friends and gained lots of experience in secu-rity procedures.”

Photo (L-R): Raj Kumar (ICTS Cus-

tomer Service Manager, London Heathrow Airport) with Kamaldeep Shokkar.

Ajay Rabidas (London Heathrow Airport)

“It has been an inter-esting and fun profes-sion working with ICTS.

The years have flown by, I cannot believe I have worked with ICTS for 15 years. I hope I continue my good work in the coming years.”

Photo (L-R): Raj Kumar (ICTS Customer Service Manager, London Heathrow Airport) with Ajay Rabidas.

EMPLOYEE LONG SERVICE AWARDS

Thank you to the following members of staff for their commitment and loyalty to the organization: 20 YEARS’ SERVICE

Simon Parmar (London Heathrow Airport) “I have been employed with ICTS for 20 years in London Heathrow Airport. I started as an Agent and became a Supervisor over the years. I have worked with many differ-ent airlines over the years with ICTS. It has been a pleasure working with different team members and Managers over the years.

In 2010 I had to step down from my position as Supervisor and became a Agent, un-fortunately it was to do with my health.

I have enjoyed working for ICTS and all Managers have assisted me over the years.”

Photo (L-R): Manpreet Bhogal (Terminal 2 Duty Manager) and Simon Parmar.

Alan Brislane (Shannon Airport) “Having worked with my last company for 28 years, and stuck behind a desk most of the time, I felt I need-ed a change. I decided I would take early re-tirement and look for something different. After taking 3 months’ ‘timeout’ I heard ICTS

in Shannon were looking for staff, so I called the office in Shannon and had a chat with Station Manager, Ni-gel Purcell, and gave him my CV. I had a further chat, resulting in him offering me a job. I said yes, and the rest is history, I’m still here.

I really like the job, aviation was always my thing. Over the last 15 years while working with ICTS here in Shannon, I have made lots of new friends with staff, past and present, airport employees and airline staff and crews. It`s like one large family.

Photo (L-R): Eddie O’Bryne (Station Manager at Shannon Airport) with Alan Brislane.

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10 YEARS’ SERVICE

Maria-Cristina Stefanescu (London Heathrow Air-port), Barry Finnegan (Dublin Airport), Thomas Greg-son (Belfast International Airport), Michael Walcott (Cargo London Heathrow), Agnieszka Achtelik (London Heathrow Airport), Syed Hussain (London

Heathrow Airport), Hinaben Patel (London Heathrow Airport), Audrey Westbury (Manchester Airport), Jonathan McAloney (Belfast International Airport), Katrina Archer (Belfast International Air-port), Jason McAlonan (Belfast International Air-port), Anna Gibson Smith (London Heathrow Air-port), Parmjit Matharu (London Heathrow Airport), Daljit Cheema (London Heathrow Airport), Kulvinder Badhan (London Heathrow Airport).

Yogesh Pillay (London Heathrow Airport)

‘Thank you for giving me this certificate of achieve-ment for 15 years of dedi-cated service.

It has been a long journey, I have made friends with amazing people and I have enjoyed working for ICTS.

I would like to thank the management who has always supported me in my time of need and wish the company great success in the near future’.

Photo (L-R): Yogesh Pillay with M. Bhogal (T2 Duty Manager at London

Heathrow Airport).

Joyce Erdis (Belfast International Airport), Patrick Pyne & Patrick Connellan (Shannon Airport). Details to be included in the next Newsletter.

Geoffrey Parker (Manchester Airport) Photo (L-R): Catherine Warburton (Operations Manager at Manchester) with Geoffrey Parker.

CLOCKWORK GEOFF “Since I started work at ICTS Fifteen full years have gone by The hours so different from my 9 to 5

But I thought I would give it a try I now work on United (When I started I worked for AA) Covering many security tasks But catering has been my forte Now I have it down to a fine art Leaving home at 4:35 So just as the birds are stirring At the airport I will arrive I joke, as I have done it so often My car could find its own way Throughout all seasons, rain or shine Day after day, after day Like clockwork I get up and go Knowing that some time soon I can come home for a rest And sleep soundly until afternoon”

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EMPLOYEE(S) OF THE MONTH AWARD

November 2017: Colin John Williams

Congratulations to Colin John Williams, known as CJ, from Manchester Airport, who was selected as Em-ployee of the Month of November 2017.

American Airlines was extremely appreciative of Colin’s attentiveness, support and excellent communi-cation skills – Colin noticed that the airline’s cargo had not been collected on 28 November. He was quick to advise American Airlines and World Freight Services (WFS) and stayed in regular contact with the airline throughout the morning.

Hazel Connolly, Supervisor – American Airlines at Man-chester Airport wrote in an email to Alex Timperley, ICTS Duty Manager: “If it had not been for his fantastic communication with ourselves and WFS, we would most certainly have taken a delay. Please pass on our ‘above and beyond’ thanks to CJ.”

CJ Williams -

Photo (L-R): Colin John Williams (known as CJ), with James Hogg (Executive Director—Operations)

“It was my absolute pleasure and privilege to receive this award.

After 30 plus years of airport driv-ing it is gratifying to know that

one of our major customers recog-nises the efforts made by both my-

self and fellow drivers .

Many thanks indeed.”

The winner(s) of the Employee of the Month award receive(s)

a £100/€125 (net) bonus, a certificate and a mention in the

newsletter.

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EMPLOYEE(S) OF THE MONTH AWARD

Congratulations to Imran Iqbal from Amazon - Davent-ry, who was selected as Employee of the Month of De-cember 2017.

Imran was nominated by Feras Khalaf, Area Manager, and one of our clients, Paul Garrett, Loss Prevention Specialist at Amazon UK, who wrote: “I would like to nominate Imran for going above and beyond for BH3 over the last couple of months. Not only has he con-ducted all of his own duties, he has directly liaised with site leadership and external contractors on behalf of Loss Prevention (LP) in our absence. He has also in-creased the quality of reports coming from the security team, this has in turn allowed the LP team to work more efficiently whilst absent from site.”

“It is my absolute pleasure to ac-cept this award, I feel humbled

and honoured. My hard work and commitment does not stop here -

my mission is to do the best and be the best at what I do and provide

full support where needed. I would like to thank my Managers, Feras & Francis, who work tirelessly to make sure that the quality of ser-vice is delivered and maintained.”

Imran Iqbal -

Photo (L-R): Imran Iqbal with Francis Appiah (Support Manager).

December 2017: Imran Iqbal

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EMPLOYEE OF THE YEAR 2017 AWARD

Many congratulations to Abdul Choudhury, based at London Gatwick Airport, who is our Employee of the Year for 2017!

Abdul was our Employee of the Month of June last year — he was recognised for his quick response and diligence in helping a passenger who had suffered a heart attack.

Whilst on his way to work, to start his shift at the

North Terminal, Abdul was talking to a passenger who

just collapsed in front of him. He called the emergency

services and tried to feel for a pulse, but didn’t find

one. Meanwhile a member of the Gatwick Airport

team arrived and administered CPR. Abdul screened

off the area allowing for privacy.

The passenger was rushed off to hospital after being

resuscitated and Abdul contacted the passenger’s

family to inform them of the situation, as he had been

travelling alone.

2017: Abdul Choudhury

“I am very proud of myself to win the award of Employee of the

Year for 2017, knowing that I as-sisted and helped to the best of

my ability a member of the public when taken seriously ill and that the Company has acknowledged

my achievement. I would also like to thank both my Duty Manager, George Hayward,

and Account Manager, Brian Parker, for the nomination.”

Abdul Choudhury -

Photo: Abdul Choudhury is to be presented with the Employee of the Year certificate, after the issuance of this Newsletter, thus the photo above is of Abdul receiving his Employee of the Month June 2017 certificate. (L-R): James Hogg (Executive Director—Operations), Abdul Choudhury (Supervisor) and Stuart Geer , who used to be Head of Operations—Aviation & National Contracts—Stuart has since left ICTS.

All winner(s) of the Employee of the Month then make up

the shortlist for the Employee(s) of the Year award, who then

receives £1,000/1,250 Euros

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EMPLOYEES OF THE MONTH AWARD

January 2018: Amarjit Virdee

Congratulations to Amarjit Virdee, ICTS Security Agent at Heathrow Express, for being selected Employee of the Month of January. Amarjit was nominated by Pau-lo Velez, ICTS Services Delivery Manager, for her quick thinking during a medical emergency.

A passenger was having an epileptic fit on the con-course and Amarjit was quick to raise the alarm and call for medical assistance.

Our Clients at Heathrow Express were extremely ap-preciative of Amarjit’s support and presented her with a small gift.

An email extract from Panos Michael, Duty Operations Manager, Heathrow Express, to ICTS: “Amarjit heard over the radio that there was a medical emergency on the concourse at CTA and reacted quickly by calling to passengers on the Platform 2 for a nurse or doctor. Fortunately, there was someone of medical experi-ence in the vicinity who was then able to get the cus-tomer into the recovery position until help arrived.

Without Amarjit’s quick thinking, the situation could have been a lot worse. Please could you pass on our thanks to Amarjit and for reacting so quickly in as-sisting a customer in need.”

Amarjit Virdee -

Photo (L-R): Amarjit Virdee (Security Agent) with our Client, Dan Skalski (Customer Service Manager at Heathrow Express). At time of print Amarjit had not yet had the opportunity to have her certificate presented to her.

“With 10 years’ service behind me, I am proud to work for ICTS. I am currently happy with my job role

and fully understand what is expected from me on a daily basis.

The ICTS Management have always been very accommodating

and supportive when in need. A big thanks to everyone.”

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NEW BUSINESS NEWS

‘TOY APPEAL’ AT EPSOM & ST HELIER UNIVERSITY

HOSPITALS NHS TRUST

Paul Phillips, Contract Manager—Epsom & St Helier University Hospitals NHS Trust, says, “I want to say I am very proud of my team and of one Officer in par-ticular. Here at Epsom, we secure four Hospitals, one of which is the Queen Mary’s Children Hospital. This Christmas, they sent out a ‘Toy Appeal’ for those chil-dren who either do not get to go home over the Christmas period or who sadly have to come in for treatment.

ICTS Supervisor, Kevin Walters, took charge and ap-proached his team mates for support. Kevin headed up a small collection that by the end, and with a little help from ICTS, he raised an incredible £740! Toys R Us added a further £50, which meant we were able to buy lots of toys for the children.”

NEW CONTRACT WITH THINK AVA FOR CARGO AT

LONDON HEATHROW AIRPORT

The ICTS Cargo team at London Heathrow Airport has secured a new contract with Think Ava for the provi-sion of security escorting of valuable goods.

CORPORATE SOCIAL RESPONSIBILITY

Photo: Kevin Walters supporting Epsom & St. Helier University Hospitals NHS Trusts’ ‘Toy Appeal’ over Christmas. ‘CRISIS AT CHRISTMAS’ AT CITY OF WESTMINSTER

COLLEGE

For the third year running the College opened its doors to ‘Crisis at Christmas’. 230 guests were given beds for the night and provided with meals - Shane Kirkham, ICTS Security Officer at the College joined a number of volunteers making a difference.

OVER £900 RAISED FOR GREAT ORMOND STREET

HOSPITAL IN LONDON

Congratulations to Security Officers, Shane Kirkham and Laura Fistoleanu, from City of Westminster Col-lege, who took part in a 10K charity run and together raised over £900 for Great Ormond Street Hospital.

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NEW GLOBAL FINANCIAL INSTITUTION JOINS ICTS’

CLIENT PORTFOLIO

ICTS has seen further growth in the Financial sector with the provision of security services to an American global investment management corporation. This new contract started on 3 December 2017.

“Based in the heart of the City of London, our team covers a broad portfolio of roles, from front of house Officers, to Technical Management, Project Manage-ment, and Regional Command Centre Operations. It's a great contract to be involved with and we have been fortunate to inherit an experienced and highly motivated team.

We look forward to strengthening our partnership with this new and exciting Client”, said Chris Sisson, ICTS Head of Client Relations - Corporate Security Ser-vices.

Photo: The ICTS team working with Air New Zealand at London Heathrow Airport.

NEW CONTRACT WITH AIR NEW ZEALAND

New Zealand selects ICTS as its security services pro-vider of choice at London Heathrow Airport. On 4th December 2017, the ICTS team started to work with Air New Zealand at Heathrow’s Terminal 2, where the airline operates daily flights to Auckland via Los Ange-les.

“We first started working with Air New Zealand in the Autumn of this year when our Trainer from Heathrow travelled out to Auckland to deliver a specialist train-ing course. We are delighted with the opportunity to expand our business with the Airline and look forward to supporting it” said Levent Ural, ICTS Head of Client Relations – Aviation.

ICTS EXTENDS ITS PRESENCE AT LONDON

HEATHROW TERMINAL WITH A NEW PARTNERSHIP

WITH PHILIPPINE AIRLINES

ICTS has just started a new aviation security contract with Philippine Airlines at London Heathrow airport. ICTS is responsible for securing the Airline’s daily flight to Manila from Heathrow’s Terminal 3.

NEW AVIATION SECURITY CONTRACT WITH SOUTH-

AMPTON AIRPORT

On 1 May 2018, ICTS will commence a new contract for the provision of aviation security services for Southampton Airport.

“I am delighted with this brand new contract for ICTS. We are currently working on our implementation plan and will soon welcome on board the new Southamp-ton team.

We look forward to building a strong partnership with Southampton Airport” said Levent Ural, Head of Cli-ent Relations—Aviation.

Photo (L-R): Vishal Mahendrakumar (ICTS Controller), Philippine Airlines Supervisor, Philippine Airlines Duty Manager, Philippine Airlines Station Manager, Atta Bhatti (ICTS Operations Manager), Daniela Stefan (ICTS Team Leader).

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NEWS FROM OUR CONTRACTS: AMAZON

NEW AMAZON SUPERVISORS COURSE Brian O’Shaughnessy, National Support Manager, writes, “The new Amazon Supervisors Course is the first dedicated non-aviation training programme de-veloped by ICTS UK & Ireland.

Developed by myself, the course has been designed around key principals of effective and pro-active su-pervision, but has been tailored to reflect and support the Amazon behaviours.

Over the three days, attendees can aspect dedicated training on aspects of HR law, audit including the criti-cal SR2, site documentation and protocol but also to challenge their perception of what a good supervisor is within a supportive environment.

The course has been met with very positive feedback so far and candidates will be encouraged to keep in touch as part of their own continuous develop-ment. We are looking forward to rolling it out to all of our Supervisors in the coming months.”

Photo (L-R): Brian O’Shaughnessy, Chris Lean, Scott Hanson, Mathew Bryne, Jon Morley, Nikola Fearnhead, Feras Khalaf, Sarina Reuben and Eli Negbi at ICTS HQ in London.

NEW LANYARD TRAINING INITIATIVE Jon Morley, Amazon National Support Manager - Quality Assurance and Training, writes, “During the Amazon Supervisor course, we identified the need to present the training stages of our team members within an FC, in a more defined and visible manner.

The benefits of a quick visual aid will ensure not only visiting ICTS Managers but the client (namely LP teams) will be able to identify the capabilities of the member of staff on post/shift and immediately under-stand the level of training that person has undertak-en.

The project is designed to engage our teams in receiv-ing recognition for going through the training and be-ing “signed off” as fully fledged and trained.

Lanyard colour coding:

• RED: ‘In training’,

• AMBER: ‘Passed probation - newly trained’,

• GREEN: ‘Fully fledged and trained Officer could be used as acting Supervisor’,

• BLUE: ‘Supervisor’.

Photo above: Supervisors Course.

Photo Right (L-R): Jon Morley, Yvonne Tanner, Harvey Cridland, Dilli Raj Sunwar, Liam Newhook - with the new lanyards at Amazon in Peterbor-ough.

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MEET THE TEAM REPORTING TO NIKOLA FEARNHEAD, DIVISIONAL DIRECTOR —AMAZON, AND SUPPORTING THE AREA MANAGERS UP AND DOWN THE COUNTRY.

JON MORLEY - NATIONAL SUPPORT MANAGER

I have been with ICTS for nearly 4 years now and have enjoyed my time immensely, and what seems very quickly worked my way through the ranks from an Officer at the DSO1 up to the dizzy heights of Amazon

National Support Manager - Quality Assurance and Training, where I am today. I can’t say that the road has been seamless but I can say I have been supported all of the way, from Neil Hodgson as my first Regional Manager to Nikola Fearnhead my Divisional Director now.

Currently I am also the Amazon Project Manager for Trackforce / GuardTek which has so much potential and hopefully will bring us and our clients out of the Dark Ages in the way of electronical reporting.

My transition from my previous employment over to ICTS was hard, having worked for 12 years in Africa covering close protection for anti-poaching/anti-piracy

and the Intelligence Service and prior to this working worldwide managing close protection teams for for-eign royal families.

BRIAN O’SHAUGHNESSY - NATIONAL SUPPORT MANAGER

My new role is the National Support Man-ager for the logistic side of the Amazon contract which numbers over forty assign-ments. In addition to this I also manage the mobile services that we offer to the Ama-zon Prime Now and Flex Node locations

across the UK and oversee the Home Office contract. I work very closely with my Divisional Director to devel-op processes and protocol and to explore best practice that we can not only share across the contract but the wider business. My responsibilities are wide ranging, and it is very rare that any two days are the same, but it is a very rewarding role and I enjoy it immensely.

I started working in the security industry twenty-five years ago, after being made redundant from retail management and during this time I have worked ex-tensively in both the operational and training sides of the industry. During this time, I have been fortunate enough to gain my master’s degree in security man-agement, as well as helping to develop the original SIA courses, which I look back on as highlights from my career.

DANE JONES - FULFILMENT CENTRES SUPPORT MANAGER

I joined ICTS from MITIE in April 2015. During my time with MITIE I looked after various contracts such as HMRC, JLL, Tata Steel, Knightfrank, Lloyds Banking Group and Royal Mail. Prior to joining MITIE I

worked for Chubb Security on the Boots contract.

In my current role I oversee our delivery into the UK Amazon Fulfilment Centres ensuring that our security offering meets the challenging nature of that environ-ment and work closely with Nikola and the National Team to develop our standard operating model.

This year I am working to bring in more formal re-porting to Amazon which will enable us to prioritise training and contract focus by using data trending and analysis.

STAGE ONE - RED would cover a “welcome to ICTS” with the site induction and basic site H&S & Fire safe-ty; how to search correctly and what’s expected as being “the face of ICTS”, along with a tour of working areas and overview of the site; outlining the process of shipment starting from an item all

the way up to a package being put on a trailer etc.

FOR STAGE TWO - AMBER would be a “rite of passage”. Once employees have completed the necessary training, had a bit of time to get their bearings and knowledge of the Amazon company lingo, they would then move on to the detailed instruc-tion of toolbox talks and all the other areas that

the initial training package doesn’t covered.

FOR STAGE THREE - GREEN employees who have a green lanyard would be fully fledged and trained Offic-ers who could be utilized as acting Supervisors. They would act as mentors and coaches to the ‘Red’ and ‘Amber’ Officers.

This may seem like a lengthy process, but I think the train-ing is one of the most important things a new office must undertake. The lanyards allow Managers when walking on-to a site to quickly assess how far an Officer has progressed with the training. We will also be issuing pins for the lan-yards, which will mark any significant points received in the training.

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CANINE

Our Canine teams have been extremely busy recently. However, unfortunately most of the contracts they are working on are covered by Non-Disclosure Agree-ments, thus restricting what we are allowed to share.

EXPANSION OF THE CANINE TEAM

Richard Shipton, Richard Hymns, and John Graham have recently joined our Canine team as Explosives Search Dog Handlers.

Richard Shipton and Richard Hymns, and their dogs Zoom and Rolo, started their courses at the Surrey Police Dog School at the end of January.

John Graham is near to completion of his course at South Yorkshire Police with his dog Harley.

ICTS’ CANINE TEAM AT TEESSIDE’S NUCLEAR POWER STATION

Robbie George, ICTS Handler, has introduced Bumper, his eight-month old Spaniel, to working life at Hartle-pool Power Station. Robbie’s Explosives Detection Dog, Whizz, is about to retire and Bumper, who is her replacement, is currently in training. Bumper will be joining Dash, see in the photos below.

ICTS is responsible for the screening of people and vehicles at the Hartlepool Power Station.

DOCUMENT VERIFICATION WORKSHOP

ICTS was delighted to host some of our Clients at a Documents Awareness Workshop on 30 January 2018. A specially trained officer from The National Counter Terrorism Security Office (NaCTSO) conducted the training in London, which examined how to distinguish between counterfeit and genuine identity documents. Our Clients from the Education Sector and the NHS joined our internal recruitment teams.

CORPORATE & KEY ACCOUNTS

Photo (L-R, left hand side): Itai Sher, Gary Benwell and Sue Dutt from the Corporate team, spent the day meeting and interviewing potential candi-dates in January 2018.

Photo: Document Awareness Training in London.

CORPORATE RECRUITMENT DAYS

After the success of the Corporate Recruitment Day on 25 January, in London, another Recruitment Day (together with Amazon) will be held on 5 March be-tween 9:30 and 16:00 at the Imperial Hotel, Blooms-bury.

This is a golden opportunity to refer a friend and ben-efit from the £100 bonus scheme (please see page 27 for more details of the scheme).

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REGULATED TRANSPORT

BRISTOL AIRPORT ASQ SCORES The 2017 annual ASQ scores are now in. The scores detailed below are from 14 UK airports.

• 3rd in the UK for ‘Courtesy of Security Staff’

• 3rd in the UK for ‘Thoroughness of Inspection’

• 5th in the UK for ‘Security Wait Time’

• 2nd in the UK for ‘Feeling Safe & Secure’

To give you an idea of how we perform against other airports, I have detailed the top scores for the areas detailed above. Each area is scored out of 5 (5 being the maximum achievable score).

• Courtesy of Security Staff: Top Score 4.40 / our score 4.28

• Thoroughness of Inspection: Top Score 4.43 / our score 4.32

• Security Wait Time: Top Score 4.38 / our score 4.20

• Feeling Safe & Secure: Top Score 4.45 / our score 4.39

Helen Jones, ICTS Operations Manager at Bristol Air-port said, “Thank you for your continued support, efforts and hard work. The ASQ scores are a measure-ment of our success and demonstrate a year on year improvement. This an excellent achievement, well done everyone”.

AVIATION RECRUITMENT DAY AT GLASGOW AIRPORT Karin Barclay, ICTS Lead Agent at Glasgow Airport writes, “Team Glasgow were invited to participate in a local Jobs Fair, covering communities neighbouring the Airport campus.

On the day there was a footfall of over 700. The ICTS Team spoke to a high percentage of job seekers ex-plaining our job roles and the on-line application pro-cess.

60 candidates went away with an application form to look over before starting the on-line process. Inter-viewing has now begun to fill our seasonal positions with recruitment on-going.”

Louise Cameron, ICTS Senior Station Manager says, “In Scotland we are currently in the process of recruiting 120 staff in preparation for our summer season. This year we are focused on ensuring good communication channels are established from the initial interview which we will endeavour to maintain throughout the recruitment process, training and induction in order to facilitate the integration of our new staff with our existing team.”

NEW X-RAY MACHINES AT GLASGOW AIRPORT Glasgow Airport is now at the final stage of its renew-al to L3 X-Ray machines in Hold Baggage Screening (HBS). Heimann X-Ray machines have now been re-placed by the new Safran Morpho L3 machines, giving Screeners a complete 360 degree 3D view of baggage

in far more detail than its predecessor.

It has been a long process but hopefully well worth it in the end. Here's to a success with the new system.

Photo (L-R): Karin Barclay (Lead Agent), Karen More (Lead Agent), Jan Calvert (Supervisor), John Quigg (Trainer)

Photo (L-R): Some of the ICTS team at Bristol Airport.

Photo (L-R): Arlene Howie with Jack Cameron.

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EVENTS

ICTS EUROPE IS TO EXHIBIT AT THE PASSENGER TER-MINAL EXPO. 20-22 MARCH, STOCKHOLM, SWEDEN

ICTS Europe will be presenting its InnerEye product, the new training app, Aware and Mobi-Check. More details can be found on the ICTS Europe website.

A DAY IN THE LIFE OF....

ALEX TIMPERLEY—DUTY MANAGER AT MANCHESTER AIRPORT.

I have been working for ICTS since May 2012. I have learnt so much pro-gressing through the Company throughout the years. I as an Agent at 18 years of age and with no working experience; 6

years on, I am now a Duty Manager. It’s been an amaz-ing 6 years where I have picked up mountains of expe-rience and have had some really memorable moments in my ICTS career. My favourites: travelling to Portugal for my Supervisors training and of course, the more recent 30-year black tie event in London.

My working day tends to vary daily. Working at such a busy airport, I have no idea what I am going to walk into in the mornings, so every day is very different. I usually come in early to the office and start my day with a coffee; nobody functions properly without coffee, right? I’ll sit and have a chat with the guys in the office and get them to update me on any sickness or issues reported so we can take appropriate action. I catch up on emails and at 7.30am I call into the Ameri-can Airlines conference call to update our Client on any potential issues.

Once I am organised, I go out to start my daily duties on the ‘shop floor’. I go to see all the Supervisors and Co-ordinators to find out if there have been any issues on the morning. They are all very good, so there is usu-ally nothing major. I will then make my way over to the United Airlines and Virgin Atlantic contracts to complete my daily audits. After that I will go out and drill some employees and do some uniform checks to make sure everyone is looking smart. I will report back to my Line Managers if any issues occur.

I spend most part of my afternoon office-based, once the operation has quietened down. This gives me the opportunity to make sure payroll and the invoicing is up-to-date and to solve any potential Client or em-ployee issues that have been emailed or called into the office. I sign and send off any sick notes or change of details so we are prepared for our end of the month workload.

We are just starting to explore PL@N.NET in more depth - I have tried to be involved as much as I can. I have spent a lot of time trying to get this perfect for the Station.

TECHNOLOGY

ICTS EUROPE LAUNCHES AWARE, A NEW SECURITY TRAINING APP.

ICTS has developed Aware – a new training App designed to introduce non-security staff to the principles of security, so that they may become active participants in the effort

to prevent attacks in and around their workplace.

The App has been designed by Innovisec, part of the ICTS Europe Group. In a simple and user-friendly man-ner, the App guides one on how to take notice of, and report on, unusual or suspicious signs relating to peo-ple, objects, vehicles, or facilities.

“With the increased threat of terrorist attacks in pub-lic places, Aware can capitalise on resources already working in these environments, for example retail, cleaning or catering staff, by enhancing their security awareness” said Nimrod Matan, CTO, Innovisec.

For more information see: www.ictseurope.com

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CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR NEW ‘CUSTOMER SERVICE STAR’ SCHEME:

WORDS OF RECOGNITION

EMPLOYEE LOCATION NOMINATED BY

Ahmed Tholley City of Westminster College Floyd Milligan

Alan Riley Dublin Airport Station Graham Clare

Deborah Cockbill Amazon Colchester Brian O'Shaughnessy

Farhan Ahmed London Gatwick Airport Station Brian Parker

Ghazi Rahman London Gatwick Airport Station Brian Parker

Hannah Clifford Dublin Airport Station Fiona McElroy

Itai Sher Regional / Corporate Floyd Milligan

James Dowling Dublin Airport Station Chris Watson

James Holmes Dublin Airport Station Fiona McElroy

Jose Gouveia London Gatwick Airport Station Brian Parker

Jose L'etendrine London Gatwick Airport Station Brian Parker

Lee Beamand London Gatwick Airport Station Brian Parker

Louise Cameron Edinburgh Airport Station Joan Clark

Paul Van Der Linde Belfast Airport Station Chris Armstrong

Prakash Nayee London Gatwick Airport Station Brian Parker

Royston Rozario London Gatwick Airport Station Brian Parker

Soonchool Lee London Gatwick Airport Station Sarbjit Sandhu

Teri Marron Edinburgh Airport Station Louise Cameron

Owen Klemmer-Luck London Gatwick Airport Station Brian Parker

Susan Dutt Regional / Corporate Floyd Milligan

Cont. from page 24. I think I spend most of my after-noons emailing Paulo (Velez) and Andre (Mendes) - they’re probably sick of me by now!

As I am new to the role of Duty Manager, I spend quite a bit time with my Operations Manager, Catherine, who has taught me so much. She is helping me develop to the best of my ability, teaching me new things daily. I will be attending an HR course she has put me on, so I can be more involved in investigatory and disciplinary hearings which will be a great addition to my current skills set and my everyday duties at ICTS.

Words of appreciation and messages from clients and passengers are shared on Yammer.

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STAFF BENEFITS

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ICTS UK LTD South Block, First Floor, Tavistock House Tavistock Square, London, WC1H 9LG www.icts.co.uk Tel: 0207 874 7576

Editor: Roberta Puccinelli Sher

ICTS UK & Ireland is a wholly owned and independent subsidiary of the ICTS Europe Group. www.ictseurope.com.

Join our mailing list for an electronic version of this newsletter by sending an email to: marketing@icts.co.uk, or view online at www.icts.co.uk.

Disclaimer: This newsletter contains information only for internal use within the ICTS Europe Group. The

publishers/editors of this newsletter make no warranty of any kind with respect to the subject matter included

herein or the completeness or accuracy of material published herein and decline any liability whatsoever

resulting from reliance on or use of this information.

Congratulations to Mourad Rahim and family on the birth of their baby boy, Rahim Adam Islam. Mourad is a mem-ber of the ICTS team at Louis Vuitton.

NOTICES

The ICTS Countdown to the Festive Sea-son went down well. We had 24 prizes for our Yammer community: ONE employee was randomly selected each day between 1 Dec and 24 December 2017.

Photo: Ahmed Tholley (Contract Manager at the City of Westminster College) was one of our lucky winners of the ICTS Countdown to the Festive Sea-son!

Congratulations to Milda Toliusyte, from Finance at HQ, and her fiancé on their engagement!

FOOTBALL TICKETS TO BE WON Keep an eye on Yammer as we will soon be advertising our next staff com-petitions, prizes of which will be tickets to see:

England v Nigeria on 2 June, Wembley Stadium in London & England v Costa Rica on 7 June,

Elland Road in Leeds.

Congratulations to Keith Moore from Bel-fast, who has won our Feb staff Competi-tion on Yammer! Details in poster below.