DISTRIBUTOR CHANNEL INFORMATION PACK

December 2016

CONTENTS

EXPLORE 2017…………………………………………….. 4

Save The Date For Explore 2017 — May 8-11 — In Detroit! 4

QAD PARTNER PORTAL 4

TRAINING NEWS 4

e-Learning 4

PRODUCT / MATERIALS ANNOUNCEMENT 5

A new build 4.1.22 of QAD ICT 4.1 5

Vietnam Internationalization Extension 1.0 6

QAD’s videos 6

SALES & MARKETING PRODUCTIVITY NEWS 6

The Best ERP Blog Award Goes To... 6

Four New Partners 6

On the Importance of IATF 16949 6

Go Live Press Releases 7

VERTICAL NEWSLETTERS 7

Consumer, Food & Beverage Newsletter 7

Industrial & High Tech Newsletter 11

COMPETITIVE BITS 14

C-Bit: Oracle Says it will run NetSuite Independently 14

C-Bit: Infor’s Latest Supply Chain Planning Release 14

C-Bit: SAP Positioning Itself for 2017  14

C-Bit: Oracle Q2 – Cloud Strong but the Rest Not 14

USEFUL LINKS 15

DEALS FROM THE WORLD 152

Watts Water Technologies 15

Adient 16

Frigus Bohn 16

HR Pharmaceuticals 17

Oras Group 17

Amtico International 18

STAT-Diagnostica 19

Invacare 20

Safe Metal 21

Serac 22

EXPLORE 2017……………………………………………..

3

Save The Date For Explore 2017 — May 8-11 — In Detroit!

We’ll be packing this event full of useful information that you can take home and share with your colleagues. Exciting keynote speakers, valuable networking activities and robust training make this an Explore you don’t want to miss. Registration will open in January, so stay tuned for more announcements about QAD Explore 2017. Read more

 

 

For a complete list of our upcoming events, visit our website

QAD PARTNER PORTAL

QAD is proud to announce that a new Partner Portal is available on QAD website.

QAD Partner Portal is a place where you can find all the resources you need to be a successful QAD Partner.

QAD Web Account is required to access to the Partner Portal.

NEW Partner Portal: www.qad.com/partner-portal

TRAINING NEWS e-Learning

QAD encourages using e-learning portal where you can find a lot of trainings available. QAD Web Account is required to access and register on Certification Exams and Trainings.

 http://learning.qad.com

4

If you want to select Certification Exam or Training which will take place near to your area you have to select place in the search window:

PRODUCT / MATERIALS ANNOUNCEMENT A new build 4.1.22 of QAD ICT 4.1

ICT 4.1.22 Key Features are as follows:

ICT 4.1.22 package now comes in a single file for YAB and 2016EE installations Added tracking for the changes in the url_mstr table and cd_det table  Update/improvements for ICT browses ICT Tags maintenance - possibility to enter "yes" or "no" directly to field "Switch on/off procedure"  Copy / Delete QAD ICT UI parameters - added possibility to copy and delete popup frames. Pop-up Frame Maintenance - Disabled position and size fields in case the frame is batch only. Fixes of issues reported.

Vietnam Internationalization Extension 1.0The new Vietnam Internationalization Extension package 1.0 provides the following functionalities aligned with the most recent Vietnam laws:

5

1. Tax Declaration print2. Petty Cash form print3. Customer Invoice form print4. Delivery Note form print5. Receipt Note form print6. Vietnamese amount in words conversion print

QAD’s videos

All QAD’s videos are available here: https://vimeo.com/qaderp

SALES & MARKETING PRODUCTIVITY NEWS The Best ERP Blog Award Goes To...

ERPFocus unveiled the winners of its annual ERP Writers’ Awards 2016 and the QAD Blog won in the blog category, beating among others, Infor. The ERPFocus awards are voting based, so thank you to the many QADers who cast ballots for our blog. Congratulations to Elizabeth Miller and the rest of the QAD Blog team. Also, thank you to the many blog contributors who have made the QAD Blog an important place to go to learn about trends and customers in manufacturing, ERP and supply chain. 

Four New PartnersQAD announced that is has signed 4 new partners, 1 consulting and 3 complementary solution partners, including: 

Scott Sheldon, LLC – A supply chain consulting firm that drives results to a company’s bottom line by challenging current state paradigms, ensuring fundamentals, applying leading practices and technologies, and focusing on the right priorities.

Prophix Software – Develops Corporate Performance Management (CPM) software. POOL4TOOL – A global provider of purchasing software. Roundtable Software – Delivers Software Configuration Management (SCM) for Progress OpenEdge

development.

If you have any questions, please contact Tracy Doyle, Director of Alliances, at t2d@qad.com.

On the Importance of IATF 16949

Terry Onica, QAD’s Director of Automotive, was interviewed by the AIAG and highlighted in a related article on the AIAG web site. In the video interview, Terry “addressed new automotive industry requirements for risk-based thinking; management, identification, and assessment in MMOG/LE v4; and the new IATF 16949.” Terry recommended two actions: (1) Look a sub-supplier risk more diligently and (2) consider whether their contingency plans are too high-level. 

6

Want to see highlights of the video interview? Click on Terry’s picture to the right and feel free to share the video and/or article with customers or prospects as applicable.

Go Live Press Releases

QAD often issues press releases about customer wins and we certainly hope to keep up our strong pace for win press releases in the new year. Now, however, we also want to highlight Go Live’s in press releases, for example, see our recent press release Scosche Industries Goes Live with QAD Cloud ERP and QAD Cloud BI.  

If you have a customer with a recent Go Live and you think they would be happy to participate in a press release about it, please contact Scott Matulis at swu@qad.com.

VERTICAL NEWSLETTERS Consumer, Food & Beverage Newsletter

 

In this Newsletter:

Key Vertical Wins

Consumer Products and Food & Beverage Customer News

Congratulations to Recent QAD CP and F&B Professional Students

DSCP for Consumer Products Campaign Update

Industry News: FDA Updates its Food Emergencies Response

Industry News: Supply Chain Imperatives: Keeping Up as Market Pressure Increases

Vertical Segment Industry Spotlight: Household and Personal Packaged Products

 

   

Key Vertical Wins in Consumer Products and Food & Beverage  Net New Order from Arco Group Worth $264K  

Arco Group is a Spanish investment company that is primarily active in the F&B

industry, focusing on the wine market in Spain. 

7

The main activity of the group is to significantly invest in their selected companies with the

primary goal of internationalizing their business and creating value for Arco's shareholders in the

longer term. Eventually, Arco will consider divesting its subsidiaries in the longer term (usually

after 10 years). 

Read more... 

Cloud Conversion Order From Rondo Food Worth $753K

RONDO Food is a contract manufacturer specializing in snack products

for dogs and cats. The company has three state of the art modern

production facilities at its disposal in Germany & Ireland. Their products are marketed under the

brand names of leading retailers and other pet food providers. 

Read more...  

   

CP and F&B Customer News

8

Wander AG

Congratulations to the QAD Project Team as Wander AG goes live with

QAD Enterprise Applications 2015 EE, DSCP & EDI. The project was justified by quantified

value based on Wander provided benefit estimates. 

Read more... 

Lipton Iced Tea

Congratulations to the QAD Team as Lipton Iced Tea Goes Live on

QAD Cloud ERP. In the early part of 2015, Lipton engaged with QAD to

upgrade their eB2 version to QAD Cloud ERP to take advantage of .Net

UI and browses to eliminate the need of users exporting reports into

excel. There was also a requirement to move the existing hosting of the

QAD application from Unilever's data centre to the QAD Cloud. 

This was an extremely challenging project due to the complexities of Unilever's network policies

and security protocol's. The team worked through the issues and Lipton successfully went live on

QAD Cloud ERP on the 17th October. 

Golden North Ice Cream – Inductee South Australian Food Industry Hall of Fame

QAD was proud to attend the South Australian Food Industry Awards in

mid-November where our Cloud customer, Golden North Ice Cream,

was inducted into the Hall of Fame. 

Read more...  

   

Congratulations to QAD Consumer Products and Food & Beverage Professional StudentsConsumer Products and Food & Beverage Professional Training was held the week of

November 7th, in the Schiphol office. Congratulations to Neil Staniforth, Neil Matthews, Chris

Yates, and Peter Jones. Special thanks to Elaine Marshman for doing an outstanding job

delivering the training with excellent product insight geared to the special characteristics of these

two verticals.  

   

DSCP for Consumer Products Campaign in Full Swing and Delivering Quality

9

LeadsSupply Chains are becoming more and more complicated in all industries. But for Consumer

Product companies, never before have supply chains become more difficult to manage. Brands

are changing hands, companies are being bought and sold and the end consumer is more

demanding as ever. 

Read more...  

   

Industry News: FDA Updates its Food Emergencies ResponseThe FDA is hoping to help companies respond to food emergencies quicker and more

accurately. And it’s also updating the food product categories that companies can select when

registering.  The moves, which are a response to a food safety problem, creates a system that

lets the FDA use a food manufacturer’s or distributor’s category information to conduct

investigations and surveillance operations. 

Read more...    

   

Industry News: Supply Chain Imperatives: Keeping Up as Market Pressure IncreasesSupply chain management has always been a critical capability for Consumer Products

companies, but as complexity and pressure increases, organizations are challenged to keep up.

There are a number of drivers facing today’s supply chain organizations and the supporting

processes and technology in place to handle a rapidly changing consumer marketplace.  

Read more...    

   

Vertical Segment Industry Spotlight: Household and Personal Packaged ProductsThe household and personal packaged products segment consists of manufacturers making

hundreds of thousands of products for personal and home use such as soaps, detergents,

cleaning agents and cosmetics. These manufacturers require end to end visibility and

streamlined processes to successfully manufacture high quality products and deliver them on

time. 

Read more...    

   

Need help with anything related to the Consumer Products or the Food & Beverage Industries?

10

I am always interested in how I can help in the support of your efforts with our Consumer

Products and Food & Beverage customers. Please drop me notes with any ideas about how

QAD could better support these existing customers or how we could help uncover new prospects

that align with our strong focus in these industries.

Thanks. 

Industrial & High Tech Newsletter

Industrial / High Tech holiday coolness approaches The holidays approach and even Santa knows that the Industrial and High Tech verticals are the

coolest of all the verticals. And who knows cool better than a guy that lives at the North Pole?

Santa’s recent tweets included #IndustrialCoolest and #HighTechChilling. What continues to

make Industrial and High Tech so cool is the diversity of the customers and their associated

challenges.  This group of customers spans the entire spectrum of manufacturing orientation and

supply chain complexities.  

  

 

It turns out that both the customer AND the customer’s customer is always right!There is an old saying the states that “the customer is always right.” At a recent gathering of the

QAD Customer Advisory Group (CAG), QAD was reminded that it is important to remember that

our customers have customers.  During discussion, CAG members encouraged to QAD to be

aware of what their customers expect/demand from them. QAD’s customers are only successful

if they meet the needs of their respective markets. QAD capability resonates best when it

enables our customers to deliver for theirs.  

Read more...  

11

  

 

Inaugural Industrial & High Tech Professional CourseIn November, QAD held its first ever Industrial & High Tech Professional Level course in

Schiphol. This course extends the insights into the manufacturing environments of QAD’s

Industrial and High Tech customers beyond what is available through the on-line Practitioner

level training. Congratulations to the eleven pioneers, who engaged in great discussions,

embraced the learning opportunity and provided great input into iterative improvements for future

sessions. One suggestion would be to remember to take a class photo – please see simulated

holiday effort below. This program is recommended for pre-sales, services personnel and any

other QAD employee who would like to add to their knowledge of manufacturing and what

makes QAD customers tick. Sessions are being planned for 2017 and you will soon be able to

register for the courses at QAD training center. 

 

  

 

Key QAD Wins in Industrial & High Tech VerticalQAD grows via seven-figure Cloud Migration Order from fertilizer manufacturer  

Everris is a business unit of ICL Specialty Fertilizers, one of the world's

leading fertilizer and specialty chemical companies. Everris,

headquartered in the Netherlands, manufactures the most

technologically advanced fertilizers, nutritional programs, turf seed,

growing media, and plant protection products available today. 

Read more... 

12

QAD finds that there is more to vending machines than chips and chocolate 

Crane Merchandising Systems (CMS), a division of Crane Co., is the

leading global manufacturer of innovative solutions for vending

machines, cashless systems, software and wireless communications.

CMS offers both the vending machines and an advanced IoT infrastructure to their customers for

a complete solution. The QAD team was able to secure a six-figure deal for licenses and cloud

subscription that is a first for QAD in this division. 

Read more... 

QAD expands its support of PPG into recent acquisition 

QAD has a long-standing relationship with PPG Aerospace

North America which is a division of PPG Industries, a global

supplier of paints, coatings, specialty materials, chemicals,

glass, and fiberglass. PPG Aerospace NA continues to grow by acquisition and recently acquired

Cuming Microwave. Cuming Microwave has a full line of microwave absorber, radar absorber,

anechoic chamber and dielectric materials. 

Read more...  

  

 

You Can Be Cool Too...I am always interested in how I can help in the support of your efforts with the customers within

the coolest two verticals: Industrial and High Tech. Please drop me a note with any ideas about

how QAD could better supports these existing customers or how we could help uncover new

prospects that align with our strong manufacturing focus. 

Thanks. 

COMPETITIVE BITS 13

C-Bit: Oracle Says it will run NetSuite Independently

In a departure from how it typically integrates new acquisitions, Oracle has announced it will run NetSuite as a separate business unit, letting NetSuite maintain its own pricing and branding, according to an eWeek article and other sources. Oracle believes there is little overlap between NetSuite ERP and Oracle’s offerings, and outlined details for a two-tiered approach to ERP with NetSuite targeting small and medium enterprises. Oracle believes it can leverage it worldwide footprint to rapidly globalize NetSuite, which to date has been mostly US-based. 

C-Bit: Infor’s Latest Supply Chain Planning Release

Infor unveiled Infor IBP (integrated business planning) v11.1. Improved features include better visualization through gauge and trend charts, the integration of its previously standalone “Intelligent S&OP” module and new variables in the Demand+ and Supply+ modules. The 11.1 release attempts to better position Infor IBP as a direct competitor to products like QAD DSCP.

C-Bit: SAP Positioning Itself for 2017 

SAP started positioning itself for 2017 in a variety of articles, including:

No Big Acquisitions: SAP CFO Luka Mucic told Reuters that he anticipates only smaller, technology-focused purchases going forward. The inference is SAP does not currently plan any blockbuster acquisitions in 2017 like Concur (2014) or Ariba (2012).

Machine Learning: CEO Bill McDermott stated SAP's goal was to have “the most intelligent business applications" and highlighted their increased investment in both money and personnel in machine learning.

SME: Barry Padgett, president of SAP Business One, Business ByDesign and SAP Anywhere, said that for SAP to not be known for its SME solutions is “tragic.” He believes that the coming 50% increase in engineers and development over the next nine months in that sector should help correct the situation and will foster growth in the SME market for SAP.

C-Bit: Oracle Q2 – Cloud Strong but the Rest Not

Oracle reported 2nd quarter financial results highlighted by considerable growth in cloud, though overall revenue was flat and fell short of expectations. SAAS/PAAS revenue rose 87% year-over-year but still accounted for less than 10% of Oracle's overall revenue in the period [QAD’s subscription revenue accounted for nearly 20% of revenue it its most recent reported quarter]. 

Oracle also boasted that they passed Salesforce to become the top SaaS cloud application for customers over 1000 employees citing an IDC report. Co-CEO Mark Hurd noted that the company expects to book over $2 billion in new cloud business in fiscal 2017 and hopes with the NetSuite acquisition they can become the top SaaS application for customers with fewer than 1000 employees as well. 

Have some competitive insight that would benefit others in Sales? Kindly email the info to Evan Quinn at eiq@qad.com or Alex Killian at ak9@qad.com.

14

USEFUL LINKS NEW Partner Portal: www.qad.com/partner-portal

Sales Resources 

Orthopedic Devices Sales Sheet and Data Sheet - NEW Pharmaceutical-Biotech Sales Sheet - NEW Contract Manufacturing (Life Sciences) Data Sheet – NEW Automation Solutions Sales Sheet - Updated

CustomerNews References Database 

QAD Document Library: http://documentlibrary.qad.com

QAD Videos: All QAD videos are available here: https://vimeo.com/qaderp

DEALS FROM THE WORLD

Watts Water Technologies

THE COMPANY: Watts Water Technologies EMEA, with divisional headquarters in the Netherlands, is part of the Watts Water Technologies family with operations in North America, Europe and Asia. Watts designs, manufactures and sells an extensive line of flow control products for the water quality, residential plumbing & heating, commercial and OEM markets.

VERTICAL: Industrial 

THE DEAL: Cloud upgrade from EE 2011 to EE 2015

THE COMPETITION: SAP

WHY WE WON: This was a difficult project to say the least with a not-so-easy customer! Watts had issued an RFP in 2015 to replace QAD. We were up against SAP and Oracle. The end result was no firm decision as of yet however, Watts decided to renew their Cloud agreement with QAD for another 3 years with the potential to expand to some other sites in Europe. There is still risk to move to SAP in the future but our Cloud team did a fantastic job to upgrade Watts who is one of the largest Cloud Strategic ICE customers with sites in the US, Canada, Asia and Europe. This project has been challenging as it was not only QAD core but also TMS and MSW/PSW implementation. 

Go-live day had some minor bumps but the entire team took responsibility and everything was resolved in a flash!

15

 

Adient

THE COMPANY: Adient is a tier 1 automotive component manufacturer, providing seating for major OEMs globally with headquarters in Detroit, Michigan (the "D"!).

VERTICAL: Automotive 

THE COMPETITION: Serious threat from SAP, but with the change in direction to QAD and our strong engagement across different levels and regions within the organization, we were able to continue expanding the QAD footprint in Adient APAC.

WHY WE WON: We successfully closed a $460,000 USD license deal for additional modules and licenses. As a result of the recent spin-off from JCI, Adient was looking to utilize their 2016 budget for additional IT investment. We worked closely with the IT leadership and also directly with the Asia Pacific Procurement Director to pull this into QAD by getting them to buy software licenses that can be deployed across the region. The deal comprises of add-on users for Enhanced Controls, Warehouse Management, and QXtend. The biggest challenge was to get this closed before the official spin-off was completed and overcome their administrative delays. With the support of our entire team including Shiv, Judy, Carole and Sherry we were able to pull this off successfully. 

Frigus Bohn

COMPANY BACKGROUND: Frigus Bohn was born the same day as the NAFTA agreement between Mexico, USA and Canada, January 1st 1994. The Mexican company Frigus joins Heatcraft, the US leader in refrigeration coils  to create Frigus Bohn. Frigus knowledge around the Mexican market with Bohn's products and its technology (Heatcraft), makes Frigus Bohn one of the most important and innovative refrigeration companies in Mexico. Frigus Bohn has 3 plants in Mexico (Queretaro, Monterrey and Merida) and exports its products to USA, Canada and Central America. 

WHY WE WON: There were many challenges during this 10 month sales cycle process with Frigus Bohn. But overall what they saw in our offering was the strength of our manufacturing solution against our competitors and our complete portfolio of products (QMS, QAS, Lean) that could be acquired in the future to fulfill their entire needs as a company.The team made a fantastic job on discoveries and demos and engaging and building up a C-Level relationship from player from many different areas including operations, finance, IT and general management.

16

Even though Oracle was literally giving away their licenses for Fusion as it would have been the first manufacturing facility of its kind in Mexico with that product, QAD managed to overcome this situation by explaining the robust organization that the company has in Mexico together with great reference visits to Metalsa, Xignus, Dana and Nexteer.Product, people, processes, references and engagement is what made QAD win this deal.

COMPETITION: Our main competitors were Infor, Oracle (Fusion and Business Suite), SAP and the worst of all "do nothing" and stay with Epicor as it was their current solution. 

HR Pharmaceuticals

THE COMPANY: HR® Pharmaceuticals manufactures lubricating jellies for personal lubricant and for a variety of medical applications. 

Founded in 1925, their headquarters are in York, PA. Since the inception of HR Pharma in 2008 they have developed a reputation of quality, safety and value; these same principles date back to 1931 of producing quality products that benefit mankind. With Manufacturing Integrity and 100% compliance to ISO 9001:2008, ISO 13485:2003, cGMP requirements and the Orthodox Union, HR® creates value for their customers by continuously delivering safe and effective medical devices, pharmaceuticals & other consumer products. HR is one of central PA's fastest growing companies and has increased their product offering by 2000% since 2011, and are continuing this growth into 2016..THE COMPETITION: Infor, Epicor, Microsoft

WHY WE WON: Our proactive approach to development of cGMP compliant functionality and expertise in FDA validated delivery! HR Pharma was seeking a validated system that could seamlessly integrate their current process into one system and streamline some of their processes to improve inefficiencies. HR’s current system was not capable of handling process manufacturing and QAD’s mixed-mode manufacturing was a differentiator. HR also needed a system that could be validated for both ERP and QMS as well as a system that could handle multi-site capabilities for anticipated growth.

Oras Group

Vertical: CPG

Project: Goes Live on QAD Cloud ERP

Location: Rauma, Finland

17

Customer since: 1993

Oras Group is a significant European provider of sanitary fittings: the market leader in the Nordics and a leading company in Continental Europe. The company's mission is to make the use of water easy and sustainable and its vision is to become the European leader of advanced sanitary fittings. The Group has two strong brands, Oras and Hansa. Oras Group is owned by Oras Invest, a family company and an industrial owner.

The head office of the Group is located in Rauma, Finland, and the Group has four manufacturing sites: Burglengenfeld (Germany), Kralovice (Czech Republic), Olesno (Poland) and Rauma (Finland). The Group operates with their own staff in 20 markets. Oras Group net sales were 245 million euro in 2015 and at the end of the period the company employed 1370 people.

Early this year Oras opted to migrate their existing QAD solution to the Cloud as a prelude to a corporate EE upgrade in the mid term. This decision was driven by their move from a partner supported client direct to QAD and the additional benefits that utilising our Cloud offering would immediately deliver to Oras.

After working closely with the QAD team over the ensuing months I am happy to report that Oras successfully went live on QAD Cloud ERP this week.

What's Next: Oras will continue to bed down the system and continue operations in the Cloud for their global network of sites. Planning has already started for their impending migration to Enterprise Edition. Stay tuned for further news!

Amtico International

Vertical: CPG

Project: Goes Live on QAD Cloud ERP 

Location: Coventry, UK

Customer since: 1994

Amtico International is a progressive, design-led flooring company. As market leaders in the manufacture and design of luxury vinyl tile flooring, they strive to be the best in their industry. Amtico is proud of their achievements over the last 50 years, and have developed an agile approach to remain an authentic design-flooring brand. 

Professionally respected, industry accredited and advocated by designers, contractors and architects alike, Amtico flooring is the result of hard work by their global service, manufacturing and design teams today and tomorrow.

Part of the US based Mannington Group since 2012, Amtico has its HQ in the UK with other facilities in Germany, France, Sweden & the US. Amtico employs over 400 people around the globe.

Amtico had utilised QAD for a number of years across their global sites to support their business expansion and growth.

After their acquisition by Mannington Group in 2012 things took a turn for the worse. Unfortunately Mannington were

18

one of SAP's manufacturing stars (their case study is on the SAP website!) and Amtico were told that this was to be their fate.

After successfully working with Amtico to deliver a business case for remaining on QAD and upgrading to the latest version in the Cloud - we then had to deliver.

This was a challenging project as there were a number of changes of personnel at the customer and as a result limited ownership from the client. This led to the project being completely replanned during July with revised project milestones and responsibilities. The new dates for the completion of the project were all successfully achieved.

After working closely with the QAD team over the ensuing months I am happy to report that Amtico successfully went live across seven sites on QAD Cloud ERP.

What's Next: Amtico will undergo their first month end at the end of December and in the meantime will be working on ensuring that the system is working optimally. We are now targeting other companies within the wider group, as it transpires that Amtico's parent company, Mannington Mills, is becoming increasingly dissatisfied with their existing SAP instance. Stay tuned for further news!

STAT-Diagnostica

Vertical: Life Sciences

Project: New Cloud Order

Location: Barcelona, Spain

Customer since: 2016

STAT-Diagnostica develops fully integrated molecular and immunoassay diagnostic systems for clinical decentralised testing: ivd products delivering immediate & actionable clinical information for improved patient management.

The DiagCORE platform is designed to meet the requirements of decentralised testing environments without compromising assay quality and performance. Their systems deliver true walk-away solutions in single-test consumables offering end-to-end sample to results with the shortest turnaround times.

19

The company are partway through the validation of their product and subject to successfully passing this they will begin production in April 2017. To aid their validation process and put the processes in place to control their production they needed a modern ERP solution with a strong focus on the Life Sciences vertical.

Their CFO had previously worked at Cellnovo (a UK QAD Cloud ERP customer) and contacted the Spanish team to discuss STAT-Diagnostics requirements in more detail.

This was a quick win as the prospect had already decided on a short list from their own research. QAD carried the day because of

1. Our Cloud expertise - the customer had no interest in managing their own IT2. Rapid implementation - they needed to be live as soon as possible in 20173. EOB for Life Science Features - gave them the comfort we knew their vertical and already had industry

best practices embedded in our solution

What's Next: The customer is keen to be live as soon as possible and is fully expecting to increase their user count over the coming twelve months as they move from pre-production to full manufacturing of their devices. They are also interested in our QMS offering and are already scoping their quality requirements.

Invacare

Vertical: Life Sciences

Project: Goes Live on CSS in the Cloud

Location: Fondettes, France

Customer since: 1990

Invacare Corporation, headquartered in Elyria, Ohio, is the global leader in the manufacture and distribution of innovative home and long-term care medical products that promote recovery and active lifestyles.  

Invacare has grown from 3 factories to 30, 300 associates to over 6,000, net sales of $19 million to $1.7 billion and from a small, privately owned company to a NYSE corporation listed on the "Fortune" 1000. Today, Invacare is the global leader in the home and long-term care industries.

20

As part of Invacare's migration to QAD 2015 EE they opted to implement QAD's Customer Self Service Portal. This was a key part of Invacare's desire to improve their customer service levels and allow their customers easy access to Invacare's products and pricing.

Invacare will use CSS to give their customers access to a portal that they call 'Invacare Professional Access'. The first phase allows Invacare's customers to access to various other Invacare webpages where they can find ordering and pricing information, and enter requests for additional information.

What's Next: The next phase of the project will consist of the interfacing of item data from Invacare's Product Information Management application into CSS as well as full access to their QAD Cloud ERP instance. This will allow Invacare's customers to configure (using the QAD configurator) and order Invacare products via the web. Stay tuned!

Safe Metal

Vertical: Industrial

Project: Goes Live on Enterprise Applications 2016

Location: Lyon, France

Customer since: 1995

Safe Metal leads the world in the production of cast steel components. Their parts are used in high-speed trains, semi-trailers, cranes, port lifting equipment, public works vehicles and mining equipment. Their expertise comes from over one hundred years in business.

Know-how that knows no weight limits. Whether weighing a few pounds or 50 tons, every one of Safe Metal's cast steel components benefits from their expertise:

7 specialised plants in Europe, Mexico and China, highly efficient, complementary & producing 80,000 tons of products every year

international, multidisciplinary teams with the ability to deliver optimised solutions and services to all their customers worldwide

an unwavering commitment to technical progress and innovation, driving the development of leading-edge products & production processes

21

Safe Metal are a long time user of QAD and were one of EMEA's first wave of clients who made the jump to Enterprise Edition, migrating to 2009.1 EE in early 2010.

Since that time the group has grown through a combination of organic growth as well as acquiring complimentary companies (who then get added onto their QAD ERP solution).

In late 2015 as part of our ongoing customer engagement program we positioned the benefits that Safe would see from a migration to the latest iteration of the QAD solution (not least the readiness for Channel Islands). 

This was the first 2016 EE project in France and also the first upgrade conducted using YAB so a number of important firsts for the local team!

What's Next:The next phase of the project will see Safe Metal investigate Channel Islands. They are also interested in QAD QMS and potentially QAD TMS. Stay tuned!

Serac

Vertical: Industrial

Project: Goes Live on QAD Enterprise Applications 2015

Location:  La Ferte-Bernard, France

Customer since: 1995

Serac Group designs, assembles and provides packaging solutions (machines and lines) to industrial companies and end-users, mainly in dairy products, edible oil and home and personal care products.

It comprises of 11 commercial offices located in France, Brazil, USA, Malaysia, India, Indonesia, Russia, Japan, China, Spain, the UK and 6 factories in France (3), Brazil (1), US (1) and Malaysia (1). More than 5000 machines have been installed in over 100 countries.

Serac's strategy is to differentiate from competitors by taking advantage of what makes it shine: a unique model, structured around a highly international commercial and industrial presence in all markets.

22

Serac opted to migrate from eB2 to Enterprise Edition in September of 2015. The first phase of the project saw the QAD Services team work with the Serac team to define a core model that would be deployed across the whole of the global group. This core model was then jointly deployed to the first site, Serac's French HQ in La Ferte-Bernard.  

The project was challenging for a number of reasons. The upgrade process itself was a 'hybrid conversion' with all of Serac's operational data converted but none of their finance data. This was done to avoid any issues with the new Enterprise Financials and give Serac a clean slate. This was the first time that this approach was used in France with a client already utilising QAD financials.

The project also saw the first deployment in France (outside of the early adopter program) of QAD's AS solution with Serac's receiving processes completely redesigned with our Automation Solutions offering.

What's Next: Now the HQ in France has deployed QAD Enterprise Edition the plan is to continue the project with the deployment of the core model to other Serac Group production sites in France, Brazil, US and Malaysia. Stay tuned!

**************THE END

23