manzana case study - 020409

8/7/2019 Manzana Case Study - 020409

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Distribution Underwriting Rating Policy

Writing

Weighted

Average

Processing

Time

41

mins/request

28.4

mins/request

70.4

mins/request

54.8

mins/request

Total Capacity

(1/a * 60)

43.9 (1/41 *

60 * 30 hours)

47.54 (1/28.4

* 60 * 22.5

hrs)

51.14 (1/70.4 *

60 * 60 hrs)

41.06 (1/54.8 *

60 * 37.5 hrs)

Total

Requests Per

Day (22 +17)

39 39 39 29 (75%)

Capacity

Utilization

89% 82% 76% 70%

RequestsProcessed2ndQuarter 1991

RUNs 326

RAPs 936

RAINs 206

Ave TotalProcessing

Time: 407.7

RERUNs 1063

TotalRequests

Days per Quarter 60

Minutes per Day 450



RUNs RAPs RAINs RERUNs

Distribution

ClerkEmployees

(m) 4Mean 42.614 68.5 50.0 43.5 28.0

StandardDeviation 16.183 30.7 24.0 9.2 6.2

95% SCT 128.1 107.8 68.1 43.2

WeightedAverage (p) 41.0

InterarrivalTime (a) 10.7AverageUtilization 0.961Coeff of

Variation(CVp) 0.395

0.917Ave Time inQueue (Tq) 138.8

Underwiting Team

Teams of Two 3

Mean 29.362 43.6 38.0 22.6 18.7StandardDeviation 22.450 32.0 24.5 11.7 19.8

95% SCT 107.2 87.5 49.4 62.8

WeightedAverage 28.4

InterarrivalTime (a) 10.7AverageUtilization 0.887Coeff of Variation(CVp) 0.791

0.804Ave Time inQueue (Tq) 54.9

Rating



RatingEmployees 8

Mean 70.692 75.5 64.7 65.5 75.5

StandardDeviation 13.038 20.5 13.6 15.9 9.7

95% SCT 112.3 88.7 89.4 92.2


InterarrivalTime (a) 10.7AverageUtilization 0.825Coeff of Variation(CVp) 0.185

Ave Time in

Queue (Tq)

PolicyWriting

WritingEmployees 5

Mean 34.582 71.0 N/A 54.0 50.1

StandardDeviation 9.547 10.3 N/A 8.6 9.5

89.3 72.1 67.0


Interarrival

Time (a) 16.9AverageUtilization 0.647Coeff of Variation(CVp) 0.174

0.343Ave Time inQueue (Tq)

manzana case study - 020409

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