years in Russia

ManpowerGroup Russia & CIS

Services portfolio

Good work is followed by success!

• ManpowerGroup Vision

• ManpowerGroup Russia & CIS in figures

• Clients about us: Net Promoters Score

• Our clients: by economy sector

• ManpowerGroup services and solutions

• Recruitment

• Recruitment Process Outsourcing RPO

• Staffing and Target Based Outsourcing

• Complex Solutions types

• Staffing

• TBO Reception

• TBO Field Force

• Industrial Outsourcing

• HR Consulting

• Labor Safety

• Our Clients

• Awards

Content

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29-30

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ManpowerGroup

Vision

OUR VISION is to lead in the

creation and delivery of innovative

workforce solutions and services

that enable our clients to win in the

changing world of work.

10Bra n c h e s in Ru s s ia :

Moscow

St. Petersburg

Volgograd

Samara

Novomoskovsk

Kaluga

Novosibirsk

Ekaterinburg

Nizhny Novgorod

Obninsk4

CIS c o u n t r ie s :

Russia

Ukraine

Belarus

Kazakhstan

25Years in Russia

900Clients across Russia and CIS

8500Associates on assignment

Clients about us: Net Promoters Score (NPS)

COMPANIES +46

NPS

CLIENTS

NPS

ASSOCIATES

PROJECTS

RESPONSE

45%

RESPONSE

60%CONTACTS

* Highest NPS (net promoters score) amongst EU ManpowerGroup offices

+44*(vs +46 - 2017)

93%

68%

54 (vs 172 – 2017)

876(vs 2196 – 2017)

+41*(vs +39 - 2017)

PROJECTS

CONTACTS

340 (vs 289 –2017)

557(vs 541 – 2017)

CLOSING THE LOOP

55%

42%

CLOSING THE LOOP

WITHIN 48H

CLOSING THE LOOP

CLOSING THE LOOP

WITHIN 48H

ManpowerGroup Client portfolio by economy sector share

34,36%

20,41%

13,72%

8,31%

6,52%

Automotive BankingPharmaIT | TelecomFMCG

Fashion Retail

Oil & Gas | Equipment

Other

16,68%

ManpowerGroup Services and Solutions

Recruitment Staffing and Target Based

OutsourcingConsulting

Industrial Selection

Mass Recruitment

Professional Search and Selection

Executive Search

Talent Mapping

Conduct of Assessment Centers

Temporary Staff Provision

TBO

• TBO Reception

• Call-Centre

• Direct Sales Support

• Industrial

Recruitment Process Outsourcing(RPO)

Flexible Solutions

HR Consulting

• Outplacement

• Salary Surveys

• Career Management

Labor Safety

• Labor Safety Consulting and Audit

• Development and Implementation

of Labor Safety System

• Labor Safety Outsourcing

Learning Center

Recruitment

Recruitment

P ro f e s s io n a l

S e a rc h & S e le c t io nMa s s

Re c ru it m e n t

• Expedited forming

mass projects

teams

• Immediately

providing

candidates’ CV

• Executing projects

in any industry

Ta le n t

Ma p p in gE x e c u t iv e

S e a rc h

• Conducting selective

search

• Providing long and

short lists upon

Clients’ request

• Filling executive and

unique vacancies

• Using

ManpowerGroup

global frameworks &

methods

In d u s t r ia l

s e le c t io n

• Recruiting temporary

staff

• Mass recruitment

• “White" collars

“tailored" selection

Advantages

Russia

Belarus

Ukraine

Kazakhstan

Clear division of practices

Daily update of the in-

house database of active

and passive candidatesGuarantee replacement

• Job interviews,

appraising candidate’s

interpersonal and

communication skills,

assessing professional

potential ;

• Searching for

candidates with a

chance for relocation

• Counselling meetings

with candidates and

clients.

• Analyzing customer

needs analysis

• Collecting date from

open & closed

sources information

analysis

• Generating reports

Assembling candidate pool

based on competences and skills

Sophisticated candidate assessment

Technical skills assessmentShort-list provision

Client's interviews

Final candidate

selection feedback

Job offer preparation

Inquiry and job description Communication on specifics

Scope of work definition

Identifying resources

Search & selection started

Candidate successfully employed

Full cycle recruiting

Assessment centers

• Conducting group and individual evaluation of candidates

• Preparing and holding business games, analytical case studies and group dynamics

• Conducting competencies interviews

• Certified staff assessment managers

In-house

ManpowerGroup

standard

Client

65c o ns ul t a nt s

3500Placements per year

Recruitment

Expertise and specialization in:

• Sales and Marketing, FMCG

• Sales and Marketing, Retail

• Sales and Marketing, B2B

• IT, Telecom

• Engineering

• Construction

• Purchasing

• Logistics

• HR

• Administrative Staff

• Pharma and Medicine

• Finance and Accounting

• Legal

85% Returning clients

45% of clients transfer their positions to other

locations in Russia and CIS

Recruitment Process Outsourcing (RPO)

RPO - transfer of operational

responsibility for one or more

recruitment processes,

including administrative ones,

from the client to the service

provider

For four consecutive years the

analyst firm

NelsonHall named

ManpowerGroup Solutions

the biggest RPO service

provider.

Guarantee

of closing positions in

definite period

003 types of solutions

3 types of

RPO

approach

Standard of RPO

ManpowerGroup

• New product launch

• Global sharp business

Increase

• Change of business

strategy

• Recruitment Support

Поддержка процесса

поиска и подбора

• Project PRO

Проектный PRO

• End to End PRO

PRO полного цикла

• Process modeling

• Staff analysis and strategy

• Search and attracting

candidates

• Candidate evaluation

• Hiring

• Employee withdrawal and

adaptation

Staffing and Target Based

Outsourcing

Types of complex solutions

Temporary staff

provision

Functional outsourcing Target based outsourcing

Service Provision Term

Labor Safety Services

Process Management

Operational Management

Responsibility for the result

Payroll Management

Customer

Provider

under the agreement under the agreement

under the agreement

up to 9 months

Staff provision

The percentage of temporary staffProvision term

Staff Management is

carried out by the clientProvider LLC Private Employment

Agency "Manpower"

Accreditation number A-7 dated

01/01/2016 issued by the Federal

Service for Labor and Employment

Labor Safety is

carried out by the

client

116-FL

10% 9mo nt hs

• Replacing temporarily absent workers

• Temporary / seasonal business expansion

Office TBO

TBO General Office

• Secretaries

• Supervisors

• Call center specialists

• Travel-support specialists

• Personal assistants

• Coffee/Mail ladies

Complex Process Management:

• Recruitment

• Replacement

• HR administration

• Payroll

• Quality control

• ManpowerGroup’s Secretary Academy

training

• Uniform provision

Over

100Employees on the pro jec ts

over

17Projec ts in 2018

Key benefits

• Guaranteed replacement in 4 hours

• Risk minimization

• Client focus on core business

• ManpowerGroup technologies and expertise

• Maintenance of optimal headcount

• Legal & Compliance Safety

• Costs Optimization

• Filling and monitoring shelf

space

• Stock control

• Planograms observance

• Product representation, POS-

material and additional

equipment installation

Merchandising

• Salesforce outsourcing

• Brand Consultants

• Sales Representatives

• Shop Assistants

• Promotions

Field personnel

in the FMCG

• Product demonstrations

• Samples demonstrations

• Tastings

Organization

of Promotions

• Price (Price tags) relevance,

shelf share

• Standards compliance

• Mystery Shopper and

Customer Survey

Audit

TBO Field Force

Benefits of working with ManpowerGroup in field

force projects

• Complex Solutions Provision

• First-class Staffing and Recruitment

• Full Compliance with the Russian Federation Legislation

• Complete Financial Transparency

• Reliability and Predictability for the Client

• Labor Safety Consulting

• Expertise in the Russian Market

• Extensive Client Database in the HR area

• Many Years of Experience in the International BTL-services

Market

• Brand Awareness Worldwide and in Particular Regions

Industrial TBO process model

Clie n tOn-site

• Initial recruitment and selection

• Maintaining employees’ headcount on

the project

• HR administration and payroll

• Training & development of training

materials

• Quality control

• Developing incentives & bonus

schemes

• Control over complying with health

and safety requirements

• Controlling over volumes maintenance

• Meeting the deadlines

• Optimization of the processes

• Monitoring and control of the final

results

• Technical and engineering personnel

& executors

• Safety engineers

• On-site coordinators

• Shift foremen

• Quality control group

• Reducing customer’s expenses

• Reducing the clients’ staff headcount

• Releasing Client Resources

• Transfer of main / auxiliary production processes

to the outsourcing company

Industrial Outsourcing Model

TBO Cost-Effectiveness

Quality

assurance system

implementation

Labor

protection system

implementation

Training

system

implementation

Reducing the

damage

level &

number of claims

Reducing

the number

of accidents

and labor safety

violations

Interchangeable

staff trained

to work

at different areas

Result-oriented

motivationStaff rotation

Employees

with lower

wage

expectations

Workflow organization/

personnel management system

Productivity

increase

"Flexible" approach

to the candidate

pool formation

Reduced direct costs through more

efficient process organization

Cutting Client’s total

costs

Staff reduction

Acceptance work-flow

Payroll and Billing

Timesheets processing Monthly payments

Salaries calculation Salaries agreement

Making payments to the employees

Tax report preparation

Order checks

Timesheets agreementInternal standard of

ManpowerGroup

Client

HR consulting

100+Outplacement projects

3100job profiles

HR consulting

Outplacement

Programs aimed at successful employment of

employees dismissed from the company, for

example, as result of restructuring;

Career Management

Set of measures aimed at improving personnel

policy, motivation and effective development of

staff working skills, as well as minimizing the risk

of loss of key employees;

Salary Survey

Conducting research by specialists of

ManpowerGroup, the result of which is the

improvement of the remuneration system in the

company, the creation of more effective schemes

of personnel motivation.

The world's largest banking company

Active Outplacement program

More than

1400participants

Salary Survey industries

FMCG

Production

Logistics/Procurement

IT

Retail

Sales & Marketing

Telecom

HR

Legal

Finance & Accounting

Banking

Automotive

Pharma

HORECA

Construction

Oil & Gas

Position breakdown:

Managers 20%

Specialists 60%

Administrative 20%

HR Consulting

Outplacement Career

ManagementSalary

Survey

• Strengthening Client’s company as

HR brand

• Implementation of corporate social

responsibility

• Risk mitigation of lawsuits from

employees

• Support of former staff in the process

of finding a new job

• Achievement of greater

competitiveness after headcount

optimization

• Motivation for employees to work more

effectively

• Development of appropriate

employees skills with minimum

resources

• Reducing the risk of key employees

leaving the company

• Global expertise and Best Practices

• Salary levels streamlining

• New incentive schemes development

• Grading system development

• Expansion plans/branch opening

support

• Evaluation of job offers

competitiveness

• Consulting regarding the main trends

in the labor market

Labor Safety

Labor safety (LS) services

Job accidents investigation

• Coordination of investigation

• Collection of necessary medical

reports

• Preparation of all required

documents

• Notification of public authorities

• Interaction with Labor inspection and

Social Security Fund

• Organization of activities to ensure

safe working conditions

LS outsourcing

• Functions of LS service

• Safety license

Consulting

• Project work

• Permanent (subscription)

service

• Occasional consultations

LS Audit

• Documentation in compliance

with local laws

• Special Assessment

• Trainings

• Medical Examination

• IPE

• Job accident investigation

Development of LS System

• Documentation in compliance

with local laws

• Special assessment of working

conditions

• Briefings

• Training

• Medical examinations

• Pre-work check-ups

• Individual Protection Equipment

Chamber of Commerce

and Industry of

the Russian Federation

ManpowerGroup partners with

Association of Private

Employment Agencies

Russo-British Chamber of

Commerce

Awards and Recognitions

Analytical firm NelsonHall recognized ManpowerGroup Solutions

The world's largest provider of outsourced recruitment processes (RPO) for

four years in a row.

Recognized three times by the largest global company as the

best in managing independent contractors, on the terms of

temporary / contractual, hybrid contracts.Top Performing

Managed Service Provider (MSP)

10 consecutive years ManpowerGroup Solutions

is the world leader in the field of outsourcing the

recruitment process (RPO) according to the

Everest Group analytical company.

Awards and Recognitions

ManpowerGroup has been named on

Fortune’s list of the World’s Most Admired

Companies for 17 consecutive years.

In 2020, ManpowerGroup was named to the Ethisphere Institute’s

World’s Most Ethical Companies list for its proven commitment to

ethical leadership, compliance, corporate social responsibility and

business practises at large. ManpowerGroup has been

recognised for 11 consecutive years.

ManpowerGroup was named to

Corporate Responsibility magazine’s

100 Best Corporate Citizens list.

Best Legal departments

in Russia.

ManpowerGroup won the nomination for

the "Best Client Consulting and Outsourcing B2B Experience"

at the CX world Awards 2020.

+7 495 937 34 35

moscow@man p owergroup.ruwww.man p owergroup.ru