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    Rendering Webinar TrainingManpower Handling

    Allana Sons Ltd Since 1865

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    Objective

    To provide managers with a sound understanding

    of their roles and responsibilities within theirorganizations and the skills they need to achievetheir objectives.

    Allana Sons Ltd Since 1865

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    Management Levels

    Allana Sons Ltd Since 1865

    Top

    Middle

    Supervision

    Strategiclevel

    Technicallevel

    Employees / Individual Contributors

    Operationslevel

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    Allana Sons Ltd Since 1865

    Technical

    InterpersonalIntellectual

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    Allana Sons Ltd Since 1865

    TechnicalSpecific

    expertise:

    Engineering

    Finance

    AccountingAdministration

    IntellectualPlanning

    Organizing

    Controlling

    Coordination

    Problem-solving &

    Decision-making

    Negotiation

    Timemanagement

    InterpersonalCommunication

    Delegation

    Negotiation

    Motivation

    Team-buildingRewarding

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    The Managerial / Technical split

    Allana Sons Ltd Since 1865

    Intellectual

    Interpersonal

    Technical

    Middlemanagement

    SupervisionTopmanagement

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    Leadership is a Facet of Successful

    Management

    Allana Sons Ltd Since 1865

    He has taught me a lotI am compelled torespect him

    Takes Responsibilitywhen things go wrong

    He knows what to doIn emergencies

    I trust what hesays

    I feel powerfulworking for him

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    Why Do People Follow Leaders ?

    Allana Sons Ltd Since 1865

    Sets Vision and works for others

    Strives to encourage and assist subordinates

    85%

    80%

    78%

    75%

    72%

    Reacts professionally in crisis situations

    Makes subordinates feel proud

    Holds responsibility

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    Leadership Style

    Allana Sons Ltd Since 1865

    Democratic

    AutocraticPace-setter

    AffiliativeAuthoritative

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    DemocraticCommitment through participation

    Makes me feel important Fosters participation in decision-making

    Listens to me and to my perspectives

    Recognizes good performance

    Allana Sons Ltd Since 1865

    CoerciveDo What I Tell you

    Assigns unpleasant tasks

    Doesnt listen to me Makes my life hard

    Reacts effectively in crisis situations

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    Pace SetterExpects perfection

    Makes me proud of what I am doing Sets high standards of performance

    Will not forgive mistakes

    Allana Sons Ltd Since 1865

    AffiliativePriority to Subordinates

    Provides protection, I feel safe working for him

    Strives to please subordinates

    Ignores work conflict Ineffective in emergency situations

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    AuthoritativeFirm but fair

    Always reminds me of my duties Lacks flexibility

    Allana Sons Ltd Since 1865

    Most Appropriate Style

    Sets and communicates vision Empowers employees

    Sets clear objectives

    Delegates authority

    Provides constructive and timely feedback Provides recognition when necessary

    Develops subordinates skills

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    Team Work

    Allana Sons Ltd Since 1865

    A Team Is More Than aCollection of Individuals.

    It Is, in Part, an Emotional

    Entity, Rooted in the FeelingsAs Well As the Thoughts

    of Its Members, WhoActively Care About

    Their Teams Well-being.

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    Allana Sons Ltd Since 1865

    Benefits Of Teamwork

    Integration of the Talents

    and Competencies

    they Possess

    The Collective Utilization

    Of Individuals Efforts

    Ability to cope

    with others

    Ability to make

    clear decisions

    In disciplinesTechnical

    expertise

    Team-workingskills

    Problem-solvingskills

    - Needs of individual

    are catered for by team.

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    Allana Sons Ltd Since 1865

    Choosing Individuals for Specific Tasks

    Which qualities

    are required forthe job?

    Make a final decisionbased on responses tothe question above

    Will I enjoy workingwith this person?

    Can any weaknessesbe overcome?

    What are theirrespective key skills?

    Are there anysuitable people?

    Assume that anyonewill suit the role

    Rely solely on word ofmouthrecommendations

    Ignore shortfalls infavor of particularexperience

    Hope weaknesses willbe overlooked bythe team

    Ignore signs ofindividual not beinga team player

    Offer the role to theindividual who excels atone particular skill

    Draw up a job profilebefore talking to people

    Check on paper profileagainst details ofindividuals

    Favor individuals withwide-ranging skills

    Consider anyshortcomings

    Note any shortcomingsin personal skills

    Offer the role to theindividual who brings mostoverall to the team

    15

    Dos Don'ts

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    Manager Role in Resolving Team conflicts

    Clarifying impact of conflict on performance. Identifying causes of conflict.

    Inviting parties to explain their points of viewsuggesting solutions.

    Selecting appropriate methods for solution. Agreement on roles to resolve the conflict.

    Developing a plan of implementation.

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    Team Cohesion Has A Great Effect on

    Productivity

    Cohesion

    Productivity

    Tips to Promote Cohesion

    Keep enemies apart

    Put friends together

    Give special attention topeople who find it difficultto make friends

    Avoid fostering competing

    subgroups

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    Delegation Authority

    Advantages

    Many managers resist Delegation authority for fear

    -A job wont be done well- Or that it will be done too well

    Higher efficiency Increased motivation Develops the skills of your team Better distribution of work through the group Makes the manager focus on more important tasks

    Preparing the second line

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    Evaluating Your Activities

    What tasks am I doing that doesnot need to be done at all?

    What tasks am I doing that

    only I can do?

    What am I doing that can bedone by somebody else?

    Do not complete

    them yourself ordelegate them

    Dont delegatethese, so prioritizethem

    Delegate these tasksto subordinates

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    Steps to Delegate

    Identify a suitable person for the task

    Praise / acknowledge a job well done

    Keep in touch with the person for support and monitoring progress.Do not get too close

    Grant the necessary authority to do the job properly

    Explain the task clearly. Leave room for ingenuity / initiative