ONE-DAY CONFERENCE | 22 OCTOBER 2013 | LONDON

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+44 (0)20 7324 2365 • events@ark-group.com • www.ark-group.com • Or see back page for mailing details

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Expert contributions and strategic insights from:

This event is researched with legal library professionals and key players within the industry and is therefore able to offer a relevant programme dealing with the most topical issues we as information professionals face; bringing you an interesting and practical event; combined with great networking opportunities.

Loyita Worley, Senior Manager, EMEA Library Operations, Reed Smith

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A word from our chair...

Managing your law firm library and information services

presents the 5th

Transform your library service to deliver firm-wide business insights and support strategy

This conference will enable you to:Deliver � on your firm’s strategy by offering key insights into target markets and assist with business development

Protect your firm against embarrassing and costly � copyright infringements

Benchmark your services � against your competitors

Achieve success � on your next project by bringing it in on time and within budget

Improve your day-to-day efficiency with a focus on � practical, user-friendly skills and tools

Embed your library as a � proactive service, not just a space

Future proof your library – choosing � financially sustainable solutions

Retain key people � by developing technical skills and employing good management techniques

Join your peers, competitors and industry thought leaders to � collaborate, learn and network

L P MLEGAL PROJECT MANAGEMENT

L I M I T E D

There is no denying it, the library space is changing. Greater pressure is being felt by your peers to deliver better information, be more proactive and literally cut corners and operate in smaller or more virtual spaces. This doesn’t mean it is all doom and gloom for information professionals; you are faced with the unique opportunity for growing and transforming your traditional library and embedding it as a service within the firm, not a space. This is the challenge that you and your peers face; are we moving in the right direction and are the changes we make now future proof?

Last year our theme focused on how to run the library more like a business and this pressure has certainly not abated. Information professionals are now playing a proactive role in delivering key information, insights and understandings of their clients’ needs. Supporting the firm’s strategic areas of growth by breaking with traditional thinking around librarians and libraries and collaborating across departments, practice areas and offices.

This programme, researched with legal information thought-leaders, offers one day of intensive guidance and tools to aid you in delivering streamlined services that will bring you in line with your competitors and closer to meeting client expectations.

Run your library service like a businessLast year, Sarah Brittan shared Baker & McKenzie’s forward-thinking move to embed and align the library service strategy with the business. Now one year on, we hear how this transformation has been received, including the challenges and the highlights. Baker & McKenzie are not alone in transforming the library service within their firms, a trend we are seeing increase as pressure mounts on library professionals to play a more active role in business strategy. Legal heavyweights Bird & Bird also join this strategy session as they reveal how they have built the library services’ reputation as a trusted advisor through offering pro-active business intelligence to the firm and what this has meant for them.

There seem to be disparate feelings regarding the future economic climate, whilst some law firm library services may be feeling a relaxing of grip on the purse strings, many still face strict reviews of budget spend with cuts still expected. Reviewing your resources is not simply for those firms still struggling; it is good practice and can prepare you for many challenges, including sudden law firm mergers; defending your service and giving you valuable insights into your service. Julie Christmas of Allen & Overy talks us through her experience of having to review, map processes and conduct an internal library audit with a view to relocating library services.

People management – real life experiencesAs information professionals we are not trained to manage, communicate with or motivate people; and yet this is something that is supposed to be an inherent part of working life. Most managers agree that effective

management and communication is gained from ‘on the job’ experiences learnt through trial and error; which is why this year we have included two real life case-studies, not only for managers, but for anyone who has to deal with people. Victoria North shares her experiences of managing teams, understanding dynamics and communicating effectively across teams and offices. Dunstan Speight of Berwin Leighton Paisner will tackle the challenge of retaining key members of the library team by assessing the technical skills of research librarians through the use of benchmarking tools and exploring how to progress the careers of librarians who are skilled at research, but do not want to move into management.

Tangible take-awaysWhilst we know networking with your peers is good, and learning what your competitors’ team are doing is great, the most important thing for you and your management is that you come away from this conference with skills that will help you make efficiencies, cost savings and improvements in your day-to-day role which in turn can be passed along to the business. This is why we have included essential tools and skills sessions such as project management, training and copyright. Many information professionals find themselves responsible for implementing new projects and initiatives that will bring their services in line with competitors. Project management within a legal framework requires a particular set of skills and understanding, which is why we have brought in legal project management expert, Antony Smith to share his insights and provide a sensible approach to managing numerous projects.

Common copyright mistakes and infringements are not only potentially embarrassing for law firms, but could land up costing the firm a substantial amount in legal fees. We know that you all have an understanding of copyright and we want to share this with each other, not just the do’s and don’ts, but also the peculiarities of each resource, platform and supplier, learnt from your particular experience in dealing with them. This session is sure to get you talking, sharing and learning as we create a personal copyright handbook for Librarians by Librarians, and have some fun doing it.

Join us for one day of intensive and practical insights to ensure you are delivering services that are competitive, relevant and will inspire best practice.

CONFERENCEMORE INFO WHY THIS EVENT?

Anyone involved in the library and information services within their law firm, including Heads of Information or Library Services, Heads of Knowledge Management, Legal and Library Information Managers and information professionals.

Who should attend?

CPD information

Attendance at this conference qualifies for 6 hours of SRA accredited CPD (at intermediate/advanced level). To claim your hours, quote provider code: EEW/ARCL.

Very useful – it’s unusual to go to a conference where all of the speakers/topics are so relevant and useful! Very impressed.Laura Woods, Addleshaw Goddard

Great inspiration and ideas from people doing the same role as me.Zoe Wright, DLA Piper

Some great tips and thought-provoking content.Sarah Brittan, Baker & McKenzie

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| TEL +44 (0)20 7324 2365 | E-MAIL events@ark-group.com

CONFERENCE

AGENDA TUESDAY 22 OCTOBER 2013

| WEB www.ark-group.com | OR see back page for mailing details

09:00 Registration and refreshments

09:30 Chair’s opening remarks Loyita Worley, Senior Manager, EMEA Library Operations,

Reed Smith

STRATEGY UPDATE

09:40 CASE STUDY | The development and role of business intelligence at Bird & Bird

Becoming a trusted adviser – introducing business intelligence �services to the firmCreating and developing of pro-active business intelligence �Exploring the implications for library staffs’ soft skills �Where to next? �

Cecilia Cheung, Head of Library & Information Services and Susan Lamond, Senior Business Researcher, Bird & Bird

10:10 UPDATE | One year on: Aligning and embedding library services strategy into the business

Reflection and overview of our journey �Organically growing and elevating the service visibility from �the startResponse to positioning the service as an imbedded and �proactive unit within the firmCollaboration with other support teams �

Sarah Brittan, Library & Information Services Manager, Baker & McKenzie

10:30 CASE STUDY | Reviewing and relocating the library services at Allen & Overy

Managing the process, understanding the end goal �Conducting an internal audit and mapping processes – what �we learntWorking with service centres �Review – the good, the bad and the ugly �

Julie Christmas, Library Operations Manager, Allen & Overy

10:50 Joint question time Cecilia, Susan, Sarah and Julie join together for a joint question time

to discuss the issues raised by the preceding three presentations.

11:10 Morning coffee break

PEOPLE MANAGEMENT

11:40 Managing teams, understanding dynamics and communicating effectively

Working to a shared purpose to achieve results and to create a �cohesive teamExploring leadership styles – building influence through style �and authorityDelegation – empowering your staff and sharing responsibility �Employing open communication and active listening �Handling conflict and difficult situations �

Victoria North, Associate Director of Information Services, Kirkland & Ellis International

12:20 Developing and promoting technical skills for researchersHow to identify the key research skills across a research team �and define the key skills set neededHow to create a matrix for benchmarking staff technical skills �and identifying training needsConsideration of the benefits of this approach, including: �

Improvements to staff performance ○

Boost staff morale ○Demonstrating staff expertise to senior management ○

Consideration of the wider issue of how to assist research staff �in managing their career development

Dunstan Speight, Library Manager, Berwin Leighton Paisner

13:00 Networking lunch break

TOOLS AND SKILLS

14:00 PANEL | Great expectations: Can we future proof our libraries?

Current awareness delivery �Communication within your firm and externally with clients �Keeping up with the pace of change within technology – �intranets, delivery systems, etcLean library management – the good, the bad and the �lessons learntE-books and licensing – is it worth the hassle? �What’s next – client expectations and generation Z �

Panelists include:Claire Fox, Knowledge & Information Manager, –Kingsley NapleyVictoria North, Associate Director of Information Services, –Kirkland & Ellis InternationalLynne Jones, Head of Library and Research, – Lewis SilkinSarah Froggatt, Librarian, – RPC

14:50 Training lawyers: Lessons learnt and what not to doDelivering engaging and proactive training �Exploring learning styles and preferences �Applying training methods �Training that continues to delivers results once out the library �

Emma Davies, Knowledge Officer, Veale Wasbrough Vizards

15:20 Afternoon coffee break

15:50 WORKSHOP | Project management 101: A practical guide to managing projects, time and expectations

Understanding project management and how it can assist you in �your day-to-day roleWhat makes a good project manager? �Introducing some tools, techniques and methods �How to make a quick start and achieve immediate results �

Antony Smith, Director, Legal Project Management

16:30 INTERACTIvE SESSION | The librarian’s inside guide to copyright

This interactive session will draw on the collective knowledge of all the information professionals in the room at the end of which, conference participant will come away with key insider knowledge of copyright across the resources and platforms they use. Looking across various mediums of information and their related copyright issues, as well as specific resources; we encourage you to share your experience, understanding and top tips.

Facilitated by:Loyita Worley, Senior Manager, EMEA Library Operations, –Reed SmithDunstan Speight, Library Manager, – Berwin Leighton Paisner

17:20 Chair’s closing remarks

17:30 Close of conference

CONFERENCE22 OCT 2013LONDON

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