Managing Work FlowsChapter 2 – Part 1

MGT 3513

Introduction to Human Resource Management

Dr. Marler

Reminder: Please put cell phones away unless we are using them for a class activity.

“It is common sense to take a method and try it. If it fails, admit it frankly and try another. But above all, try something.”Franklin D. Roosevelt

ANNOUCEMENTS

Organizational Structure

http://www.msstate.edu/web/acad_org_chart.pdf

Questions on Structure

What is the organizational structure?Describe some of the characteristics of a

bureaucratic organizational structure.What is a flat organizational structure?What is a boundaryless organizational

structure?

Organizational Structure

Indicate the type of structure:

Organizational Structure

Indicate the type of structure:

Questions on Teams

Describe a team.What are self-managed teams?What are problem-solving teams?What is a virtual team?

Teams

Performance of team vs. individual

Problems with teamsFreeridingGroupthink

Theories of Motivation

1. Two-factor theory

2. Goal-setting theory

3. Job characteristics theory

4. Justice theory

Herzberg’s Two-Factor Theory

What does Herzberg’s two-factor theory of motivation attempt to do?

Name and describe each factor.

Herzberg’s Two Factor Theory

0Dissatisfaction Satisfaction

Hygiene Motivators

Which factor lessens dissatisfaction, but does not increase satisfaction?

A. Hygiene

B. Motivator

Goal Setting Theory

Setting goals improves performance

However, in order to “work,”

goals should be:Difficult (but not too hard!)Specific (not “do your best”)

Goal Setting Theory

Goal commitmentSelf-set vs. assigned goalsFeedback on progress Public vs. private

Job Design

What is job design???

Using your phone, tablet, or laptop, come up with your own definition of job design:

___________________________________________

___________________________________________

___________________________________________

Job Design

Employees redesign work in their company http://www.youtube.com/watch?v=Uh2bnyNIcwI

1. What does the company manufacture?

2. Who decides how the workflow should be redesigned?

3. What is meant by “walking the job”?

4. After the redesign, how did productivity change? Production time Production quantity

Job Characteristics Theory

What does JCT state?

Job Characteristics Theory

A theory of job design

Job Characteristics Theory

Core Job Characteristics

Skill variety

Task identity

Task significance

Autonomy

Feedback from job

Critical Psychological States

Experienced meaningfulness of work

Experienced responsibility for outcomes of work

Knowledge of the actual results of work activity

Outcomes

High internal work motivation

High quality work performance

High satisfaction with work

Low absenteeism and turnover

BUT, only if...

Employees have the competencies to do the job

Employees want personal growth in their jobs

Employees have context satisfaction (with pay, job security, coworkers, supervisors)

Questions on Job Design

Explain the concept of simplification.How is job enlargement different from

job enrichment?Explain job rotation.

Which type of job design increases the number of tasks a person has to do, but does not give the person more authority for decision making?

A. Job rotation

B. Job enrichment

C. Job enlargement

The surprising truth about what motivates us

http://www.youtube.com/watch?v=u6XAPnuFjJc

Are pay incentives consistently effective in motivating workers?

When do pay incentives work best?

Justice Theory - - 3 types of justice

Distributive JusticeEquity—are __________ fair?Example:

Procedural JusticeAre _____________fair?Example:

Interpersonal Justice Is _______________fair?Example:

Ron works for Delta Depot as a sales associate. His boss informs Ron that he will not receive a raise this year. Ron feels that the decision is unfair and that he should receive a raise.What type of justice applies to this situation?

A. Procedural justice

B. Distributive justice

C. Interpersonal justice

While Ron feels that the decision (i.e., no raise) is unfair, he believes that the performance appraisal process is fair. Ron had high performance which was reflected in his performance evaluation; however, the company could not afford to increase wages/salaries this year. What type of justice applies to this situation?

A. Distributive justice

B. Interpersonal justice

C. Procedural justice

While Ron is not happy about the situation(i.e., no raise), he acknowledges that his boss treated him with dignity and respect throughout the performance appraisal process and when delivering the bad news.What type of justice applies to this situation?

A. Distributive justice

B. Procedural justice

C. Interpersonal justice