1

Managing the Flexible Workforce of the Future

- Brian Korsmeier, Account Manager, Fieldglass

- Anita Scott, eBay

2

A Workforce Shift

Workers move between industries, jobs, locations and companies more frequently

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

3

External Workers Can Have Many Different Roles

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

JAVA PROGRAMMER

WEB DEVELOPER

ELECTRICAL TECHNICIAN

ACCOUNTANT

ADMINISTRATIVE ASSISTANT

BUDGET ANALYST

DATABASE ADMINISTRATOR

IT PROJECT MANAGER CIVIL ENGINEER

PHARMACIST

REGISTERED NURSE

4

External Workers Are Known By Many Names

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

CONTINGENT

INDEPENDENT CONTRACTOR

OUTSOURCED

EXTERNAL NON-FULL TIME

OFFSHORE

FLEXIBLE

5 © 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Fast Growing External Workforce

of contingent labor is

unaccounted for

spent annually on

non-payroll labor

$3.3T 55%

increase in contingent

workforce spend in past five

years

41% more workers hired for temporary

roles than the previous year

67%

6

External Labor as a Strategic Initiative

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

Global Firms in 2020: The next decade of

change for organisations and workers

Take on more contingent workers. The proportion

of contingent to permanent workers will shift in

favour of the former.

Dispelling a myth that all temps are in low-

paid roles

Last year saw the number of people in permanent

jobs stay roughly static and the number of people

in temporary work rise month on month.

The surge in temp hiring is not a sign of a

malfunctioning economy. It is the face of the future.

Temporary Workers and the 21st Century

Economy

Your Workforce Isn’t Who you Think

They Are

Redefine your workforce. Most companies depend on non-

employees to do many things. And more companies –

especially big ones – expect to increase their contingent

workforce during the next decade.

7

Fundamental Shift in Composition of Workforce

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

30-50% of total workforce is

comprised of non-employees

Temporary/Agency

Workers

SOW

Consultants

Independent

Contractors

8

Recognize Common Engagement Patterns

Project-based Services

- Characterized by well-defined projects

or functional areas

Outsourced/Offshore

- Any combination of off-site, near-shore,

or off-shore services

Business Consulting

- High-value consulting; engaged

typically at corporate level

BPO

- Complete outsouring of a category from

planning to delivery

Re-billable Services

- Engaging vendors to deliver services to

end-clients

Independents

- Engaging independent consultants or a

community of smaller suppliers

9

No Centralized Management

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

CHALLENGE IDENTIFY YOUR WORKERS AND GAIN VISIBILITY

INTO YOUR EXTERNAL WORKFORCE.

10

What’s the Problem?

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

NO VISIBILITY

QUALITY ISSUES

HIGH RATES

HIGH COSTS

INEFFICIENCIES

COMPLIANCE

ISSUES

11

Examples of operational challenges

- ‘PO shifting’

- ‘Timeless’ T&M

- Invoice-deliverable time gap

- Weak contract-consultant link

- Suppliers are the ‘source of truth’

Some Challenges of SOW Management

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

12

How the Problem is Simplified and Solved

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

2-click request

––

Benchmarking

––

Mobile

Bidding

––

Approval

––

Reporting & analytics

On/offboarding

––

T&E capture

––

Auto-invoicing

13

The growing “External Workforce” involves a complete supply chain

which needs to be managed, including:

Competitive bids in line with market;

Benchmarking for rates and cost of services

Consistent communication/integration with other internal systems

Validation of workers or delivered services

Efficient and consistent invoicing

Supplier quality

A supplier funded platform can bring the benefits without the cost

Why Should You Care?

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

14 ©2013 by Fieldglass. Inc. All rights reserved

PROGRAM MANAGEMENT MODEL

MSP CUSTOMER SINCE

JANUARY 2011

LABOR TYPES MANAGED WITH FIELDGLASS

CONTINGENT, IC & SOW

ESTIMATED ANNUAL SPEND

$205 MILLION

GEOGRAPHIC COVERAGE

17 COUNTRIES CONTRACTORS

1,137 TEMPS, 668 SOW

CUSTOMER SUCCESSES

15

Fieldglass Complements SAP’s Cloud and

On-Premise Solutions

CL

OU

D

ON

-PR

EM

HCM PROCUREMENT

SuccessFactors Ariba P2P,

Business Networks

SAP HCM

Ariba Buyer, ECC, SRM,

MM,

Plant Maintenance,

Asset Management

16

Fieldglass by the Numbers in 2013

© 2014 Fieldglass, Inc. All rights reserved. This

information is proprietary and confidential.

2,117,426 New users

9,861,464 Timesheets processed

341,261,823 Work hours managed

421,519 Job postings

created

81,592 SOWs created

1,891,550 Integrations

processed

25,291 Current suppliers

17

Services Procurement Analysis

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

0

20000

40000

60000

80000

100000

120000

140000

Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014 Q2 2014

Cumulative Count of SOWs (based on start date)

18

Services Procurement Analysis

Including:

- 400 with Accenture

- 60 with Deloitte Consulting

- 70 with PWC

- 100 with Cognizant

- 300 with TCS

- 400 with Wipro

Number of SOWs

3,500+ SUPPLIERS ENGAGED IN STATEMENTS OF WORK

- Accenture

- Booz Allen Hamilton

- Capgemini

- Cognizant

- Cornerstone

- Deloitte & Touche

- Deloitte Consulting

- Ernst & Young

- Hexaware

- HP

- Infosys

- Keane

- KPMG

- Mercer

- Mindtree

- Navigant

- Oliver Wyman

- PWC

- Sogeti

- Tata

- TCS

- Wipro

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

19

Fieldglass Benefits

© 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

V I S I B I L I T Y E F F I C I E N C Y Q U A L I T Y

C O S T C O M P L I A N C E

20 © 2014 Fieldglass, Inc. All rights reserved.

Proprietary and Confidential.

in cost savings, attributable to

visibility, competitive bidding &

rate card creation

$100M+

CUSTOMER SUCCESSES A company in the FINANCIAL

SERVICES sector

provided by integration with

ecommerce transaction system

SINGLE SOURCE OF ENTRY

Reduced overall vendor

population by

45%

Decrease in cycle time for requisition

approvals from 2+ weeks to

1.75 days

The invoicing error rate

decreased from 5% to

.05%

A company in the

TELECOM/TECH sector

of Fieldglass data to Cisco’s

business intelligence tool for

reporting

SECURE TRANSFER

21

Thank you!