managing talent risk through knowledge transfer
TRANSCRIPT
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2015 Thought Leader Webinar Series Presents
Managing Talent Risk through Knowledge Transfer:
Methodical, Measurable, and Clear
Presented by Steve Trautman of Steve Trautman Co.
Start Time: 2:00 p.m. Eastern (11:00 a.m. Pacific)Duration: 60 minutes
For today’s session the audio will be VOIP – through your computer’s speakers. No phone # to call.
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Managing Talent Risk Through Knowledge TransferMETHODICAL, MEASURABLE, AND CLEAR
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Generation. Gap.
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Are They (Really) Ready for Work?
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Clear Roles After a Big Change?
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Allocating Headcount
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Who Says You Can’t Manage Talent Risk With FACTS & DATA?
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You Already Manage Risk.
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Cash FlowWITH CASH RESERVES OR CREDIT
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Legal CONTRACTS INSURANCE
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OperationsCAPACITY PLANNING
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Supply Chain ALTERNATE/MULTIPLE SUPPLIERS
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Talent Risk ManagementDo you Have the Right PeopleIn the Right Places to ExecuteYour Business Strategy1-3 Years From Now?
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Does YourData Tell YouEnough?Demographics, Job Title,Reporting Structure,Performance Reviews
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What Specific Skills DoesShe Have?(tools, applications, system processes)
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What Does She Actually Do For The Business?(Unique technical role, Individual skills, cost of losing her)
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Do We Have a BackupFor Her?
(What is the “cost of a mistake” made by someone who is not her?)
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Poll Question
What info does your data provide? (check all that apply)
• Demographics, Job Title, Reporting Structure, Performance Reviews
• General Skills: Tools, Applications, System Processes
• Business Value: Unique technical role, Individual skills, cost of losing her
• Backup or succession plans for technical staff
• Clear assessment of technical talent risk
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Pick Knowledge Silos
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Pick Knowledge Silos
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Add Team
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Identify Expert Mentors
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Identify Independent Workers
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Identify Learners (Apprentices)
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Analyze Risk
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Identify Risk
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Prioritize 1-5, 1 = High
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KnowledgeTransfer
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KnowledgeTransferIs methodically replicating theexpertise, wisdom and tacitKnowledge of critical, “chosen”Professionals in the heads andHands of their co workers.
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Can it Be Done?
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KSMx
DIVISIONS
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Are We Asking the Right First Questions?
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OLD QUESTION: NEW QUESTION:
Can I have more headcount?
Can we look at my team’s risk profile and see if you’re ok with it?
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OLD QUESTION: NEW QUESTION:
Do you have enough Level 4 developers?
What silos are covered with our current experts and where do we have potential gaps or bottlenecks?
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OLD QUESTION: NEW QUESTION:
What is the average age or tenure in the dept?
What critical and unique expertise is held in the heads of our most experienced employees?
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Data That Lets You See The Big Picture…
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And zoom in as needed...
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To the Right Level of Detail.
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Don’t Settle.
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Continuing the ConversationStevetrautman.com/resources
Stevetrautman.com/blogs/knowledge-
transfer