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Managing People You Can’t See June 7, 2011 James P. Ware, PhD Executive Director The Future of Work…unlimited Webinar sponsored by:

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Webinar presented on June 6, 2011 on the challenges of managing remote employees. Co-sponsored by Harvard Business Review and Citrix Online.

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Page 1: Managing People You Can't See

Managing People You Can’t See

June 7, 2011

James P. Ware, PhD

Executive Director

The Future of Work…unlimited

Webinar sponsored by:

Page 2: Managing People You Can't See

Questions?

Type your questions into the

questions pane in the control

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Type question here

Page 3: Managing People You Can't See

Handles: @thefutureofwork

@HarvardBiz

@gotomeeting

Follow the conversation on Twitter

#GoodManager

Page 4: Managing People You Can't See

Welcome!

Angelia Herrin Harvard Business Review

http://hbr.org/

Boston, MA

Page 5: Managing People You Can't See

Our Feature Speaker

James Ware, PhD The Future of Work…Unlimited

www.thefutureofwork.net/

Berkeley, CA

Page 6: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Poll Question

- 5 -

How many of you are managing people you can’t see?

Page 7: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

A Tale of Two Books

- 6 -

The Difference

Page 8: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Shift Happens—Again

- 7 -

Page 9: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

And the Whole World Has Changed

- 8 -

Someone has hit the “Reset” button.

Page 10: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Today’s Agenda

Why is remote/mobile work growing so

rapidly?

What challenges does a distributed

workforce present?

How can you keep remote employees

engaged and productive?

What does all this mean for the future of

work?

A conversation about managing

remote teams and a distributed workforce

- 9 -

Page 11: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Work is Evolving

What “work” is

How “work”

gets done

Where “work”

gets done

What workers

do

- 10 -

Page 12: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

The “Anywhere Office” is a Reality Today

- 11 -

35%

32%

33%

“Third Places”

Page 13: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

The Global Mobile Workforce is Growing Rapidly*

* “Mobile” means working away from office at least two days per week.

Source: Future of Work Demographic Projections, 2011

Old habits

Resistance

Scarcity of experts

Up-front investment

Technology

Commute costs

ROI

Environmental impacts

- 12 -

Mobile Workers as Percent of Total Workforce

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020

16%

27%

35%

Page 14: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

But It’s Not Just About Mobility

- 13 -

Global Working-Age Population:

1990: 3.25 billion

2010: 4.5 billion

95% of growth occurred in less-developed countries; 67% in Asia

Page 15: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

What is Unique About “Different Places” Work?

Differing languages,

social customs,

expectations

Fewer accidental meetings

More task time, less

social interaction

- 14 -

Page 16: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation

* Adapted from a model first developed by Bob Johansen, Institute for the Future

- 15 -

Different

Same

Same Different

Place

Time

Page 17: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Employee Engagement The Critical Ingredient Clarity of

expectations

Rewards for engagement

Inspirational leadership

Quality of peer/

subordinate relationships

Regular feedback

- 16 -

Page 18: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Engaging Distributed Team Members

Be a role

model

Lead Team-

building exercises

Celebrate life

events

Recognize Success

Teach empathy

- 17 -

Page 19: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Forming a Virtual Team Critical Team-Building Activities

- 18 -

Page 20: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Special Challenges for Globally Distributed Teams

- 19 -

Culture

Time Zones

Work Styles

Work Schedules

Page 21: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Overcoming Differences

- 20 -

Page 22: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Agree on Tangible Performance Measures for Each Job. . . and Use Them

- 21 -

Why does this job exist?

How will we know it’s being done well?

Page 23: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

What Does All This Mean for You?

Lead

by Doing

Invest in Appropriate

Technologies

Embrace Distributed Work

- 22 -

Page 24: Managing People You Can't See

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

For Further Information

Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email protected]

- 23 -

http://www.thefutureofwork.net/
http://www.thefutureofwork.net/blog
http://www.twitter.com/thefutureofwork
mailto:[email protected]
Page 25: Managing People You Can't See

Questions?

Type your questions into the

questions pane in the control

panel -->

Type question here

Page 26: Managing People You Can't See

This webinar was brought to you by:

Visit: www.gotomeeting.com

Click the TRY IT FREE button

Use Promo Code: meet

Call: 1-866-962-6491

Email: [email protected]

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