managing people module 1 2010 may 25 recorded

7/31/2019 Managing People Module 1 2010 May 25 Recorded

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People

Management --Human Behavior

Why bother trying

to understand it?
http://www.saama.com/


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to understand it?

Todays facilitation is by

Dr.Sarma and Erlyn Labra

Saama-Confidential Page 224 July 2012


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dr.sarma/saamaacademy Page 37/24/2012

Why cant everyone just learn to get along with

each other? Is human interaction so simple?

We all want two things from life: Happiness andSuccess.

Whats the one common denominator to success

and happiness?

Knowing how to do a job is not the key to

success... It is more important to know how to

work with people

Human Behavior Why bother trying tounderstand it? And


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Human nature is one of those things that

everybody talks about but no one candefine precisely. Every time we fall in

love, fight with our spouse, get upset we

are, in part, behaving as a human animal

with our own unique evolved naturehuman nature


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Human behavior is a product both ofour innate human nature and of our

individual experience and

environment.


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Understanding Human Behavior :

What is the key to success? :


What is the key to success?

IQ versus EQ .

Is there a career where career success is completely amatter of technical skills?

The History of People Management Machiavelli:

earlier approaches on management through manipulation(1469-1527) People are lazy, and self-centered and you haveto trick them into working .

Not uncommon to find modern managers with same beliefsystems even now


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The Scientific Approach: The late 1800s brought the

Industrial Revolution

There was no one best way to do a job.

Scientific methods and tools can solve peoples

problems

The Hawthorne Effect :

Paying attention to workers needs affected output.

Social and psychological factors play important roles

in productivity.


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Belief systems

Control theory

Choice theory

The important drivers


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What is personality?


What is personality? What makes us what we are?

What are the key elements ofpersonality?

Are there generic types or classes? Is this personality good or bad?


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Few steps in mastering the behavioral skills


Self-awareness

People are the most importantorganizational resource

Improvingpredictabilityandself-confidence

Building relationships

Effective utilization of humanresources

Avoiding or managing conflicts

Improving the quality of life andwork environment


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Human Relation- organizational context:


People are motivated by many factors, not just

pay/money.

Employees have feelings and attitudes that affect the

work.

Informal workgroups affect performance.Employees like and need to participate in decision

making.

Communication channels should open flow down, up

and horizontally of information.


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Have you ever faced a person whom you failed tounderstand?

Have you ever been misunderstood (as a person)?

Have you ever been frustrated by people who

looked, behaved, thought or felt very differentthan you?

Have you ever looked down on someone whobehaved, thought or felt differently?

Reflection


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Personality describes the characterof emotion, thought, and behaviorpatterns unique to a person

It is a particular pattern of behaviourand thinkingprevailing across time

and situations that differentiates oneperson from another

Personality is the sum total of waysin which an individual react andinteracts with others

Personality


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Personality is that which permits aprediction of what a person will do in agiven situation

It explains how each individual is unique

Personality is one of the key determinantsof human behavior but there are also

other factors of behavior e.g. situation,attitude, cognition, motivation, belief etc.

Personality


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What makes us what we

are?

How do i become true i?


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How do we start to understand people management?



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Review of what we learned


Technical skills are necessary but not sufficient for career success as we go

up in career ladder.human nature is to combine behavior with emotions

nature is the product of innate and learned experiences.

traditional approaches to managing people in organizations have limited or

no validity in modern complex organizations .

social and psychological factors play important role in motivation andproductivity.

mastering behavioral skills involve

1. understanding self/others

2. belief systems in alignment with right corporate values.

3. having the right attitude towards self/others-4. building healthy interpersonal relationships.

5. skills in resolving conflicts.


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End of Part 1 module 1

dr sarma/saamaacademy Page 187/24/2012

managing people module 1 2010 may 25 recorded

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