MANAGING PEOPLEMANAGING PEOPLEManagement Toolbox

The National Democratic Institute

• Intro• Ground rules• Ice breaker exercise

ICEBREAKER/INTRO/ICEBREAKER/INTRO/GROUND RULESGROUND RULES

MANAGING PEOPLE MANAGING PEOPLE OBJECTIVESOBJECTIVES

Define aspects of a culture of success

Understand steps to hiring staff and recruiting volunteers

Understand the role of a manager

TOPICSTOPICS

• Creating a culture• Hiring staff• Recruiting volunteers• Managing people• Addressing issues and letting

people go

KEY TERMSKEY TERMS

• Campaign/workplace culture• Volunteer• Accountability

WOMEN MANAGERSWOMEN MANAGERS

CREATING A CULTURECREATING A CULTURE

EXAMPLE: FACEBOOKEXAMPLE: FACEBOOK

Photos: Emily Shur and Martin Schoeller for TIME

EXERCISE: WHAT’S OUR EXERCISE: WHAT’S OUR CULTURE OF SUCCESS?CULTURE OF SUCCESS?

• Hierarchy vs. flat• Autonomy vs. monitoring• Close-knit vs. independent• Casual vs. business attire• Quiet vs. open seating

HIRING STAFFHIRING STAFF

• Things to consider: Stick to the budget Well-rounded team Good attitudes

Good attitudes! Enthusiastic Hard working Committed

Good attitudes! Enthusiastic Hard working Committed

7 STEPS TO HIRING STAFF7 STEPS TO HIRING STAFF

1. Budget for it2. Write the job description3. Build an applicant pool4. Interviews5. Check references6. Make an offer7. Sign on the dotted line!

EXERCISE: HIRINGEXERCISE: HIRING

Photo: thinkpanama

RECRUITING VOLUNTEERSRECRUITING VOLUNTEERS

Why use volunteers?

Photo: National Democratic Institute

RECRUITING VOLUNTEERSRECRUITING VOLUNTEERS

• Why do people volunteer? Policy Social Political Opportunity Recognition

RECRUITING VOLUNTEERSRECRUITING VOLUNTEERS

Be enthusiastic! Volunteering is hard work, but can be a rewarding and enjoyable experience.Be enthusiastic! Volunteering is hard work, but can be a rewarding and enjoyable experience.

EXERCISE: EXERCISE: RECRUITING VOLUNTEERSRECRUITING VOLUNTEERS

• What does your campaign support?• Why would this person be interested

in helping you achieve your goal?• What may motivate this person to

join you?• What would the volunteer’s role be?

Remember! Be Enthusiastic Give Recognition Be Honest

Remember! Be Enthusiastic Give Recognition Be Honest

MANAGING PEOPLEMANAGING PEOPLE• Clear roles and responsibilities• Delegate• Create work plans• Train, learn, coach

Photo: SiliconManiacs

ADDRESSING ISSUESADDRESSING ISSUES

• Schedule a meeting immediately• Be clear and direct• Uncover the root of the problem• Set goals and follow up• Give a written warning

LETTING PEOPLE GOLETTING PEOPLE GO

• Do it early• Have a third party present• Be respectful• Be clear on the decision• Interpret this for other staff

Stay calm Express understanding Remind them of warnings Focus on what is best for the

campaign/ organization

Stay calm Express understanding Remind them of warnings Focus on what is best for the

campaign/ organization

GOOD MANAGER = GOOD GOOD MANAGER = GOOD TEAMTEAM

Photo: Lasha Shakulashvili

CONCLUSIONCONCLUSION

• Workplace/Campaign culture• Building a team of staff and

volunteers• Managing people effectively• Dealing with problem staffers

Questions? Feedback?