Managing Change- Why Do Some Changes Succeed and Others Fail (108)Sara Weith, Marketing Director, ASW Global Consulting

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Objectives Today

• Why is Change Management (Change) Needed

• Why Does Change Management

Fail?

• Cost Increase

• Risk Increase

• Change Fatigue

• A New Approach to Change

Management

Why is Change Management Needed?

• Blockbuster• BlackBerry

• Myspace

• Xerox

Why does Change Management Fail?

• Common Reactions• Lack of support

• Ineffective Process

• Cost and Risk Increase

• People Become Change

Averse- Fatigued & Cynical

Ultimately- Poor Leadership

Resistance

Lack Of Support

● Negative Behavior● Increased Turnover

● Decreased Productivity

● Active and Passive

Resistance

● Unhappy Staff

“The Office”

Costs and Risks Increase● Holds or Stops● Fear

● Unexpected Obstacles

● Staff fail to adopt change

● Projects don’s deliver

results

● Projects are abandoned.

Cost and Risk of a Change Failure

Fear Averse- Change Fatigue

Successful ChangeManagement

• Positive Behaviors• Improved Productivity

• Employee Satisfaction rates

increase

• Open lines of Communication

• Change becomes easier

Structured Approach

*Developed by Jeffery M. Hiatt, Prosci Research

Awareness of the need for change

• View of the current state• How is the problem perceived

• Credibility of Sender

Desire- Make the Decision

• Self Centered• What’s In it For me?

• Organizational Context

• Personal Situation

• Motivation

Knowledge of Application

FIRST- Awareness and Desire

• Current Knowledge• Various Learning Styles

• Avaliable resources

Ability

• New Skills• Acting with new knowledge

• What happens when you have a

problem?

• What happens when you have a

question

• K-A gap

Knowledge- Ability Gap

Reinforcement

• Accountability• Removal of negative consequences

• What happens when goals are

met?

• IS there a reward?

• What does the end look like?

• Small rewards as we go?

Recap and Review- Structured ADKAR

Thank You For Coming!

Take our FREE assessment of your “Change Management” takeaways.

https://www.aswgc.com/108

Then come to Booth 30 & 31 to discuss findings!