management review fy11_12 and fy12_13 mom.pdf

7/27/2019 Management Review FY11_12 and FY12_13 MOM.pdf

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MINUTES OF MEETING(Management Review FY11/12 & FY12/13)

Date:

19th

March 2013Venue:

Puri Pujangga,UKM

Time:

9.30am ~1.00pm

Attendees:1) Karim bin Taib (Chairman) 8) Hidzir bin Abdullah (Manager)2) Ir. Mohd Haizad bin Hussain (Managing Director) 9) Nurul Haszeli bin Ahmad (Manager)

3) Badlee Shah bin Mohamed Kassim (Executive Director) 10) Hamdan bin Shariff(Manager)4) Anuar bin Ismail (Executive Director) 11) Mohd Rizal bin Ahmad (Manager)5) Burhanudin Shah bin Hamzah (Executive Director) 12) Ahmad Naim bin Abu Bakar(Senior Executive)6) Wan Suffian bin Wan Mansor(Manager) 13) Rahayu binti Razalli (Senior Executive)7) Jais bin Ismail (Manager) 14) Amizah binti Abu Saman (Senior Executive)

No Agenda (Item Discussed) Output Action PIC D/L

1 Opening remarks by Managing Director - - - -

2 Follow up from previous MRM

Sixteen (16) actions determine inFY10/11 Management Review

completed.

- - - -

3 Customer Feedbacki) Customer Complaint

FY11/12

2 customer complaint

Both complaints from TMFY12/13

4 customer complaint

3 from TM and 1 from TNB

1. Majority of complaint come from TM projectboth financial years.

2. All complaints from TM concerning on thedelivery performance of contract.

3. Two issues required further detail analysiswhich contributes to delay in delivery. First iscustomer site readiness and second is theability of Matrixs subcontractor.

4. For TNB complaint also regarding to deliveryperformance.

1. Centralize the registration andmonitoring of any customer complaintregardless of which project they comefrom.

Badlee 30/3/2013

ii) Customer SurveyFY11/12

No survey was conducted

FY12/13

2 surveys conducted. Both fromMTM.

1. There is weakness in Sales & Project teamwhich responsible for getting customerfeedback.

2. Seen that there was no proper planning toobtain the customer satisfaction level and therewas no further analysis done from surveysconducted from MTM.

1. Establish plan/schedule for conductingcustomer satisfaction survey. Badlee 30/3/2013


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4 Result of Auditi) Internal Audit

FY11/12No. of CAR = 10No. of OFI = 0FY12/13No. of CAR = 12

No. of OFI = 1

ii) Compliance Audit (SIRIM)FY11/12No. of NCR = 0No. of OFI = 4FY12/13No. of NCR = 4No. of OFI = 0

1. The trend of non-compliance for both InternalAudit and SIRIM audit is increasing fromFY11/12 to FY12/13.

2. Significant weakness can be seen in 2 areaswhich are Product Realization andMeasurement, Analysis and Improvement.

3. For new financial year 2013/14, alldepartments must make initiatives to improvethese 2 areas with the support from QualityDepartment.

1. Reply NCR from SIRIM and providethe evidences in order to close NCRs.

WanSuffian

29/3/2013

5 Process Performance and ProductConformityi) Employee Turnover Rate

FY11/12 = 2.2%FY12/13 = 2.2%

1. The calculation of employee turnover rate is

not clearly defined.2. Turnover rate for both year do not show

change in performance.3. There is no clear target set for turnover rate.

Reference only made from internet sourcewhich the Malaysia wide rate is 10.8%.

1. Establish KPI dictionary for reference

of every KPI definition and calculation.2. Identify proper baseline for turnover

rate target setting.

All HOD

All HOD

30/4/2013

30/4/2013

ii) Delivery PerformanceFY11/12 = no measurementFY12/13 = 37%

1. Delivery performance data are only on themass production products which are for 25PPU, 20 PPU and 14 SSU project.

2. All projects delivery performance shall beincluded to reflect overall performance.

3. 37% of on-time delivery is very poor

performance and we need to identify the rootcause in contributing to such performance.

- - -

iii) Production Lead TimeFY11/12 = no measurementFY12/13 = average 21wk (11kV PPU)

= average 13wk (33kV PPU)= average 7wk (33kV SSU)

1. All product average production lead timeexceed the delivery requirement from customerwhich is 4 weeks from PO date.

2. Production team shall study any possibleinitiatives to reduce the lead time.

1. Recruit replacement for storekeeper

2. Improve material control system toensure early detection of insufficiency.

WanSuffian

Hidzir

22/4/2013

19/5/2013


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3. Look for related processes such as:i) Material arrival timeii) Sub-contractor availability and

performanceiii) Reworkiv) Material control

iv) Employee Satisfaction Index

FY11/12 = no measurementFY12/13 = 8.2

1. Comparison made with FY2008/09 Employee

Satisfaction Index.2. Three (3) areas showing degrading in

employee satisfaction which are:i) Leadership and Planningii) Working Conditionsiii) Your Role at Matrix Power

1. Propose action plan to be implemented

to improve the satisfaction level for the3 areas.

Wan

Suffian

20/4/2013

v) Supplier PerformanceFY11/12 = 2 supplier rating DFY12/13 = 2 supplier rating D

1. Datmeltech (supplier for Annunciator) wasrated D for 2 years consecutively.

2. The reasoning for selecting Datmeltech isbecause its competitive price and it is the onlylocal manufacturer of the product.

3. TNB would like us to localize as much as

possible.

1. Draft a supplier improvement programto support Datmeltech to improve itsproduct quality performance.

Amizah 20/5/2013

6 Status of Corrective and PreventiveActions

1. Monitoring of CAR still need to be improvedeven there is a work instruction to handle them.

2. All of CAR issued during internal audit.4. Status of CAR shall be reported more frequent

instead of once a year in the Quarter Review.5. Set an objective for closing the CARs in Quality

Team.

1. Identify better monitoring mechanismfor CAR.

WanSuffian

19/4/2013

7 Recommendation for Improvement 1. Develop a sustainable business plan for thenext five years supported with clear anddefinite missions.

2. Establish market and product development on

the present and future technology3. Revisit and Simplify the process and

information flow within the organization4. Drive competitiveness and stay relevant in our

markets

Project Deliveries

Cost of production

- - -


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BOM, engineering design Vendordevelopment

Drive the CRM, customer survey

Product Development and Technologyacquisition

5. Revamp the inventory management system.6. Regular reporting, short and precise: USE

gantt chart.7. Resource Allocation, proper manpowerplanning right people at the right place at theright time.

8 Changes that could affect QMS 1. The Engineering and Design Department hasbeen split into two sections which are PowerUtility and Power Industry.

2. Power Utility will continue with projects fromTNB while Power Industry will deal withprojects other than TNB.

3. Amendment in Employment Act 1955, whereall employees with wages RM2,000 and beloware entitled to all term and condition providedin the Act which effective in Mid 2012.

- - -

9 Conclusion 1. Matrix Power Quality Managementperformance was degrading and topmanagement is very concern.

2. Next financial year i.e. FY2013/14 will be morefocusing on stabilizing the QMS bystrengthening the setting quality objectives andmonitoring their performance at both companylevel and departmental level.

3. In addition, the awareness of quality needs tobe nurtured from time to time.

- - -

Prepared Approved

MR Managing Director

management review fy11_12 and fy12_13 mom.pdf

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