management process of pc

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Management Process of

Pearl Continental hotel

Presented by:

Saqlane Waheed Awan (14 )

Danyal Jamal Ansari ( 08 )

Amjad Ahmad ( 36)



Pearl Continental Hotel



Introduction Of The PC

Pakistan Services Limited (“PSL”) was

incorporated in 1958.

in 1985 it changed the name of the Hotels to“Pearl Continental Hotels”

Pearl Continental Hotel is the first Pakistanichain which has achieved excellentinternational standards of services.



Vision:

To create rewarding customer experiences

through unique cuisine, customer service Mission:

“Our mission is to be the hotel recognized as

the leader in the industry in any aspect”



Growth and development for all Recognition and reward

Innovation

Trust



Leader Ship of The PC

The general manager of the company is atthe top most position in the organizational

hierarchy. He is responsible for taking major

administrative decisions regarding the

company policy and Operations .



Leader Ship Cont…

Departmental managers are responsible forleading and directing their subordinates

Increasing their employee’s efficiency

Empowerment

Providing facilities

Managers motivate minimum-wageemployees

Directing them to right way

Motivation



MOTIVATION

Employee motivation is given a very highconsideration at PC .

In order to motivate their employees somemangers also work with the employees

In PC they usually give the promotion from

within organization according to theemployee’s previous performance.



Motivation Cont….

In PC they usually give the performancebase promotion.

Managers play a vital role in motivatingemployees as they give them the timelyfeedback about their activities.



Controlling



Controlling

As control is important for all organizations

The control is important for the following

reasons ..

To avoid wrong use .

To check things.

Measure the performance.



Controlling Cont…

Controlling Performance of PCEmployees

Personal observations.

Oral reports.

Written reports.



Weaknesses

Managers are not equally qualified.

Lack of understanding.

different implementation of marketing indifferent departments makes internalmarketing difficult.



Recommendations

Pearl Continental hotel should send itsmanagers/employees to abroad.

Internees should be paid for their services. More flexible benefits plans should be

introduced for customers and employee so

they can choose which suit them the best.

management process of pc

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