management, integration & organisational alignment of blackboard at cbs
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Management, Integration & Organisational Alignment of Blackboard at CBS. Gordon Cunningham Academic Development Curtin University of Technology Curtin Business School. Overview. History of LMS at Curtin Implementation History Organisational Overview Online Teaching & Learning, IT Services - PowerPoint PPT PresentationTRANSCRIPT
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Management, Integration & Organisational Alignment of
Blackboard at CBS
Gordon Cunningham
Academic Development
Curtin University of Technology
Curtin Business School
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Overview
History of LMS at Curtin Implementation History Organisational Overview Online Teaching & Learning, IT Services Strategic Position Online Development Strategies for Adoption Support Technical Infrastructure of Bb Integration Management of Online Units Building Blocks Lessons Learned Future Directions
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History of Learning Management Systems at Curtin
Multiple LMS (5) across Curtin 1997 – WebCT 1997 – Staff Web Sites 1998 – Lotus Learning Space (CBS) 2000 – Blackboard (CBS), migrated from WebCT 2004 – Lotus Learning Space decommissioned
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Implementation History
2000 – Implementation CourseInfo 4 2000 – Upgraded Bb 5 Level 1 2002 – Implemented Bb 5 Level 3 (Snapshot) 2004 – Upgraded to Bb 6.1 Blackboard is now seen as true corporate application
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Organisational Overview
31,000 Students (Total) 11,928 Business Students 600 F/T and P/T Academic Staff Curtin Business is the largest of 5 teaching divisions 7 sub schools – B.Comm
– Accounting– Business Law– Economics & Finance– Information Systems– Management– Marketing– Graduate School of Business (MBA)
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Organisational Overview (Cont’d)
Bentley in Perth WA is main campus Partners in 33 locations spread across 10 countries (40% are
international students)• Australia• China and Hong Kong• Singapore• Malaysia• Indonesia• Mauritius• Sri Lanka• Vietnam• Pakistan
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Online Teaching & Learning Facilityand IT Services
3 Bb User Support Staff 2 instructional designers 1 Graphic/Web Designer 1 Web Programmer 1 Project Manager 3 Systems Engineers 2 Database Administrators 1 Manager
IT Services
OTL
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Strategic Position
Level 1: Strategically focused complete online courses Level 2: online units and components of units Level 3: infrastructure and services
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Online Development
Master of Accounting (12 units) Bachelor of Business Administration (25 units) African Virtual
University
Master of Business Admin. (12 units) Grad Certificate in Marketing (4 units)
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Strategies for Adoption
Online Learning Essentials (Students) Online Teaching Essentials (Staff) Online Creation Pack
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Strategies for Adoption (cont’d)
1 to 1 training for staff Classroom based training for Bb
– “New Features in Bb”– “Voyage of Discovery” – Intro– “Forget the Bush Telegraph” – BBS– “Tips and Strategies for Teaching Online”
Email and phone based support Template for Bb courses “How to”/FAQ Movies for Bb
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Student Support – 2661/yr
Blackboard - Total Student Support Requests / Month
148
5993
304
178132
777
83 97 89
164
537
0
100
200
300
400
500
600
700
800
900
Se
p-0
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t-0
3
No
v-0
3
De
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3
Ja
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4
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4
Ma
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Ap
r-0
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Ma
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Ju
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4
Ju
l-0
4
Au
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4
Month
No
. o
f S
up
po
rt R
eq
ue
sts
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Student Support
Blackboard Student Support Requests by ClassificationOctober 2003 - October 2004
Student - Account Creation / Reset, 265, 10%
Student - Enrolment Issue S1, 797, 30%
Student - Feed Issue S1->BB, 122, 5%
Student - Information/Query, 679, 26%
Student - Study Period not Active, 307, 12%
Student - Trouble-Shooting / Advice, 364, 14%
Student - Unit not on BB, 88, 3%
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Staff Support – 1863/yr
Staff Support Requests by Classifications October 2003-October 2004
21 19 15 12
68
165
127
74
231
1124
3426
83
161
126
72
154
30
286
34
74
16
0
50
100
150
200
250
300
350
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Staff Support
Staff Support Requests / Month October 2003-October 2004
70
25 28
47
26
49
138
2636
26
60
39
0
20
40
60
80
100
120
140
160
Sep-
03
Oct-0
3
Nov-
03
Dec-
03
Jan-
04
Feb-
04
Mar
-04
Apr-0
4
May
-04
Jun-
04
Jul-0
4
Aug-
04
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Technical Infrastructure of Bb
Application Server V440 (16Gb)
Application Server V440 (16Gb)
DB Server V440 (16Gb)
Chat Server V440 (16Gb)
Storage Array/global data
Scalable Mode Failover Mode
Cluster Framework Sun Cluster 3.0
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Integration
Student One – SIS Novell Directory Services (NDS) SAMS – Student Account Management System
PHP Web Application Data-warehouse On the hour updates from SIS Student No, FName ,LName, DOB, Course ID, Location, Mode, Study
Period, Start Date, End Date
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Integration
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Management of Online Units
Over 650 courses taught annually 522 course entities in Bb 360 days a year operation (4 days) Over 35 Study Periods in a year Over 33 locations Rolling Study Periods, many overlap Bb sites can be combined or separated by study period
or location
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Management of Online Units
Staff request courses according to requirements SAMS manages ALL student/staff accounts 3 clear out periods per year Staff are too busy to manage students Staff are too busy to manage staff Access is dependant on Enrolment Who is teaching what? and where?
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Building Blocks
Advanced Group Management (modified)
Online Categorisation Tool – Modes • Informational
• Supplemental
• Essential
• Fully Web Enabled
Online Journal Tool Seneca Who's Online
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Lessons Learned
Senior Management support for e-learning Find academic mentors in schools LMS is now treated as core application and underscores business
continuity Never skimp on hardware. Plan for expansion Provide incentive for staff in development Deploy fully online courses strategically Ease of Use of Systems is paramount for success Resource support staff adequately Too much flexibility can be unmanageable
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Future Directions
Voice Over IP Applications with Bb? Content Management with Bb? E-Portfolio? Single Sign On with OASIS (Online Access to Student Information
System) – Student Portal/Email - SunONE
Mobile Web - HP iPAQ – trials in 2004/5 Wireless Implementation 2004