management information system applications

8/2/2019 Management Information System Applications

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MIS Application is Service Industry


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MIS applications in Hotels

Hospital

Airlines

Insurance Banking

Finance


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MIS Application in Hospitals

and Health Care


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IS for Hospitals and Health Care

Patients database : To handle the queries on existingpatients and their treatment.

Planning and control : At any time hospital staff needs tofind out availability of certain facility and resources in the

hospital. It is needed to have a online query system to findout such information. Hospital staff database : All medical staff of the hospital

including Doctors, Nurses, and Technicians, Visitingdoctors requires to give their personal and professional

experience details to hospital management. There worktimes and shits, important telephone numbers. Informationabout other emergency and important service center likelaboratories, blood banks and special clinical and facilitycenters.


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IS for Hospitals and Health Care

History database : Guidance and researchdoctors and students needs patients historydatabase to maintain. How patient is responding toa particular drug can be monitored. To makeplanning for health service this serves is aimportant information.

Payroll and financial accounting Critical control Management of the hospital need

reports for forward planning and control. Most ofthe management efforts are related to manpowerand human resource planning.


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MIS Application in Airlines


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Airline services

Airline service main objective is to move peoples andgoods from one part of the world to other location, safelyand in time.

People look for good service from airline industry. Few arelisted below : Scheduling of flights

Convenience of traveling

Cost

Comfort Food quality

Hostility and treatment by the staff

Facilities at the airport.


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Functions - Airline

OperationsFinance/

AccountingMarketing

Ground

Support

Flight

Operations

Facility

MaintenanceCatering

Airline 1984-1994 T/Maker Co.


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IS for Airline service Passengers Database Airline service MIS must be designed so that it supports for

collecting all types of information.

They may want to revise the schedules of the flight, whichsuits the passengers needs.

Some-times it needs to discover service package forparticular group of passengers. It requires passengersprofile to be built up.

To satisfy all these needs following data is important to behandled : Name, Contact number and address

Type, Class and purpose of travel

Destination and duration of stay

Food habits (Veg, Non-Veg etc.)

Language and communications needs

Service expectation (Before and after journey)


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IS for Airline service

Aviation Industry Information System Any airline industry would expect a distinctive

service by keeping safety, security and availability

of the planes as a top priority. Therefore MIS plays important role to manage

these aspects. This will help them to make decision of new

purchases or replacement, maintenance of planes. Planning and control will need different

mathematical`


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Hotels


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MIS for Hotel

People prefer hotels when they are out of their homes, might beon vacations, spending their leisure time, or on some officialduties.

Hotel is a place where people would like to have a distinctiveservice. Due to lot of competitions in the hotel service, theconcept has changed from convenience of stay to comfort andenjoyment.

Today, hotels are not only meant for a individual stay but nowits a place for business meetings, interviews, conferences, liveconcerts. Every time the hotel needs to undergo changeaccording to the needs of the customers.

Main function of hotel industry is to provide a room to stay withbasic amenities and facilities so that customer has acomfortable stay. Managers put all efforts to keep hoteloccupancy high all the times.

Responsibilities of MIS plays important role of providing

information to the best possible way, so that customersex ectations are fulfilled.


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IS for Hotel service Customers Profile To anticipate the expectations of the customers or group of

customers we needs to have information related to thefollowing : - Customers details.

Purpose of visit and expected duration of stay.

Service requirements.

Languages and culture.

Hotel Occupancy This is important aspect in hotel industry. They would like to have

their hotel occupancy high at all the time. Therefore it is necessaryto control the occupancy at high level for all types of roomsavailable in that hotel.

This will also help managers to take different decisions related togifts, discount schemes and more personal service, which willensure high occupancy.


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IS for Hotel service

Infrastructure Since the role of hotel is changing just a place of stay. It

is being used for business meetings, conferences,exhibitions, marriage ceremonies and parties, musicand entertainment shows etc. This needs theirinfrastructure to be changes accordingly.

Customers Feedback monitoring.

Manpower needs. MIS must support HRD of hotel to monitor the

expectation and manpower needs. Since the customersare from different parts of the country, many problemscan be solved if proper employees are placed.


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MIS Application in Banking

Sector


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MIS Application in Banking Sector

What is a Bank ? A Bank (German Word) means a joint stock fund

An organization, usually a corporation, chartered

by a state or central government Receives demand deposits and time deposits,

pays interest on them; discounts notes, makesloans, and invests in securities; collects checks,

drafts, and notes; certifies depositor's checks; andissues drafts and cashier's checks


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Functions - Bank

Operations Finance/Accounting

Marketing

CheckClearing

TellerScheduling

TransactionsProcessing

Security

Commercial Bank 1984-1994T/Maker Co.


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MIS for a Banking

Information systems are important to designMIS for banking systems

Customers Database Service

To the customer

For business promotions

Skill and Knowledge Up-gradation


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Customers Database

Customers (A single person, A group of people,company or an organization)

Operator of the account (Individual person,employee, representative of the organization)

Working hours (Customer needs flexibleworking hours.)


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Service

To the customer Some times bank personals needs information about the

customers and their account, which will help and warnthem for their service.

For business promotions

For building a business with customer, bank officialsneeds to find out prospectus customers. Thereforethey require to study the trends in the industry. MIS

should collect data from various sources and analyses it.


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Skill and Knowledge Up-gradation

To offer proper service to the customer bankpersonnel must update their knowledge

about financial policies and newdevelopments.

There are many banks in the market nowand this industry is growing very fast. Goodservice is the only solution to improvebusiness.


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MIS Application in Insurance


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Insurance

Insurance is a widely accepted method ofsafeguarding people against various hazardsof life

It is a promise of compensation for specificpotential future losses in exchange for aperiodic payment

Insurance is designed to protect the financialwell being of an individual, company


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Insurance companies in IndiaLIFE INSURERS Websites

Public SectorLife Insurance Corporation of India www.licindia.com

Private Sector

Allianz Bajaj Life Insurance Company Limited www.allianzbajaj.co.in

Birla Sun-Life Insurance Company Limited www.birlasunlife.com

HDFC Standard Life Insurance Co. Limited www.hdfcinsurance.com

ICICI Prudential Life Insurance Co. Limited www.iciciprulife.com

ING Vysya Life Insurance Company Limited www.ingvysayalife.com

Max New York Life Insurance Co. Limited www.maxnewyorklife.com

MetLife Insurance Company Limited www.metlife.comOm Kotak Mahindra Life Insurance Co. Ltd. www.omkotakmahnidra.com

SBI Life Insurance Company Limited www.sbilife.co.in

TATA AIG Life Insurance Company Limited www.tata-aig.com

AMP Sanmar Assurance Company Limited www.ampsanmar.com

Dabur CGU Life Insurance Co. Pvt. Limited www.avivaindia.com


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Insurance companies in IndiaGENERAL INSURERS

Public SectorNational Insurance Company Limited www.nationalinsuranceindia.com

New India Assurance Company Limited www.niacl.com

Oriental Insurance Company Limited www.orientalinsurance.nic.in

United India Insurance Company Limited www.uiic.co.in

Private Sector

Bajaj Allianz General Insurance Co. Limited www.bajajallianz.co.in

ICICI Lombard General Insurance Co. Ltd. www.icicilombard.com

IFFCO-Tokio General Insurance Co. Ltd. www.itgi.co.in

Reliance General Insurance Co. Limited www.ril.comRoyal Sundaram Alliance Insurance Co. Ltd. www.royalsun.com

TATA AIG General Insurance Co. Limited www.tata-aig.com

Cholamandalam General Insurance Co. Ltd. www.cholainsurance.com

Export Credit Guarantee Corporation www.ecgcindia.com


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IS for Insurance

MIS handles three major areas of insurancecompany :

The development of new policies. The settlement of claims.

Administrations and Management of policies.


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Information for New Policy Development

Finding out the risk incidence cost of riskmanagement, identifying the conditions forgiving the insurance offer

Assessment of insurance premium.

The study must be focused on the trend in

the business and industry. They must identify the risk possibilities and

covering then by appropriate insurance policy


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The Settlement of Claims

This is very critical application in the MISand it needs effective design, so thatmanagers can take easy decisions.

Reports generated by MIS should bring outexception reports on the claim pending, theirdisputes, not settled and rejected claims dueto certain reasons.


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Administrations and Managementof Policies

Many a times you forgot to pay the premium intime. This results in laps of policy.

You need to renew a policy in that case if youwant yourself to be benefited from the policy.

This is a critical application in the insurancebusiness, which manages the existing policies ofthe policy holders.

Management of policy includes, renewal of the policy and revision of the policy.

MIS must help in generating automatic reminderservice and generating letters to that respect.

management information system applications

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