Management Functions

Chapter 11

Objectives Name the 3 functions of management Describe the management techniques

properly Explain how to manage employees properly

Standard Marketing 2 Standard 4 – Discuss why all 3

functions of management involve decision making and leadership

Basic Management Functions

Planning – involves setting goals and determining how to reach them

Organizing – establishing a time frame in which to achieve the goal, assigning employees to the project, & determining a method for approaching the work

Controlling – the process of setting standards and evaluating performance

Decision Making Process

Define the problem Identify the options available Gather information and determine the

consequences of each option Choose the best option Take action Evaluate the results

Planning Realistic, comprehensive, & flexible Plans for the short- & long-range uses of

people, technology, and material resources Should be a written statement that identifies

resources that can be used to meet a given goal

Should be clear & direct Everyone involved should discuss the plan

Organizing Coordinated effort to reach a company’s

planning goals Assigning responsibility, establishing work

relationships, hiring staff to carry out the work, and directing the work of employees

Staffing involves recruiting, hiring, training, and evaluating workers

Controlling The process of comparing a plan with actual

performance Involves:

Setting standards Evaluating performance according to those

standards Solving problems in the evaluation

Purpose is to influence the behavior of employees so they are effective in helping achieve goals

Management Techniques

Give clear directions

Be consistent Treat

employees fairly

Be firm when necessary

Set a good example

Delegate responsibility

Foster teamwork

Be ethical

Why is it important for supervisors to be consistent?

What might happen if a supervisor refuses to delegate responsibility to those under him, but rather takes on n extremely heavy work load?

Management Styles Authoritarian

Makes all the decisions Communication from top down

Democratic Employees take part in decision-

making Communication flows both

directions

Management Styles Variations of authoritarian &

democratic Participatory

Directions are given by management but employees may complete a task without close supervision

Teamwork Management allows employees to

decide how best to complete a project

Management Styles Other Variations

Discussion Management Managers meet frequently with employees

about how tasks should be accomplished Delegating Style

Managers assign tasks to employees who they believe can complete them

Different workplaces & situations call for different management styles

Employee Motivation The more people feel they are

appreciated, the harder they work Managers should provide frequent

feedback & formally evaluate them each year

Identifying long-term goals and rewarding those who meet them are important ways to motivate those you manage

Rewards Reward smart work, not busy work To get results, reward results Identify those that value speed and quality

Ask them to suggest ways to improve performance

Enthusiastic long-term employees are the key to success in most companies Reward loyalty by investing in continuing

education & promoting from within

Praise for good ideas & successes

Encourage Creativity Do not let conformity stifle

creativity Encourage creativity & remind

them they will not be penalized for mistakes Sometimes it is necessary to

take risks when being creative

Activity/Project You will be put into groups Once you get into your groups, you will get onto a

computer/computers Search for different team building activities, learn

about your activity, practice your activity, and then you will demonstrate your activity It should have movement and physical activity

Afterwards, we will have a discussion I will then select 2 activities & you will vote on

which one you liked better