Management Challenges

What We Will Be Looking At

Communication

Conflict Management

Stress Management

Motivation

The Communication Process

Firstly…what is communication?

It is the process of sending and receiving symbols with meanings attached.

We need:

A sender

A message

A communication channel

A receiver

The Communication Process

“Who?” “says what?” “in what way?” “to whom?” “with what result?”

What is Effective Communication?

Effective communication is simply when the message is understood.

Efficient communication occurs at a minimum cost (time, money, energy spent, etc).

Persuasion and Credibility in Communication

Sometimes, communication is not about simply being “heard.”

A lot of the time we want to convince the receiver to think or act a certain way.

Persuasion is giving a message in a way to causes the other person to support it.

For persuasion to happen, managers should be credible.-Credibility through expertise-Credibility through relationships.

Communication Barriers

Communication is two-way.

Effort and skill is needed by both parties.

Noise is anything that gets in the way of the effectiveness of the communication process.

-Poor choice of channels, poor written or oral expression, failure to recognize non-verbal signals, physical distractions, status effects.

Poor Choice of Channels

A communication channel is the way that the sender transmits the message.

Written is good for simple messages. They are easy and fast.

Spoken is good for complex messages. They are also more personal.

Poor Written or Oral Expression

The receiver needs to understand the message.

You have to write/speak for the audience.

Do not use unnecessary words.

“Substantial economies were effected in this division by increasing the time interval between distribution of data-eliciting forms to business entities.”

How to make a successful presentation

Be prepared

Set the right tone

Sequence points

Support your points

Accent the presenation

Add the right amount of polish

Check your technology

Don’t bet on the internet

Be professional.

Failure to Recognize Non-verbal Signals

Communication can be verbal or non-verbal. What are some things we can do non-verbally to communicate?

Non-verbal communication uses gestures and body language to communicate a message.

Mixed messages occur when words communicate something differently than the non-verbal cues.

Physical Distractions

All sorts of things get in the way of communication.

Phone calls, interruptions, visitors, etc.

When communicating with a member of your team, you should set time out to minimize distractions.

Status Effect

Sometimes employees do not want to give the facts to a boss.

They are afraid of consequences.

Do not want to disappoint them.

Filtering is the intentional changing of information to make it look better to the recipient.

In other words, we are “telling the boss what they want to hear, not what they should hear.”