managed wi-fi as a service_customer presentation_final

Managed Wi-Fi as a Service Presentation

©2015 Rogers Communications

To bolster your bottom line, become

more competitive and grow your

business, you need greater IT

innovation, faster implementation and

the most robust security available.

But there are serious obstacles in

your way.

IT is overstretched

and under leveraged.

• Infrastructure complexity is

increasing, with 50% of companies

using five or more tools to monitor

their IT, while 14% use more 20 or

more.*

• Almost half (49%) of IT operations

waste more that 20% of their

operational resources to track and

correct problems.*

*Monitoring IT Business Services: How Too Many Tools Can

Impact Your IT Operation Efficiency, Forrester Research, Inc.,

Jan. 2013

As a result, the vast majority of IT

budgets are dedicated to “just

keeping the lights on” and

“firefighting”, while only a small

portion goes towards innovation.

Mobility drives productivity – but also complexity.

By 2018,

4 | Rogers Cloud Services

Collaboration is driven by mobile

workers across office sites and

within them.

But empowering employees with

that kind of flexibility complicates

infrastructure – and security.

*Canadian Mobile Worker 2014–2018 Forecast by Krista

Napier and Emily Taylor, International Data Corporation,

Dec. 2014

of employed Canadians

will be mobile.* 75%

Security is a major concern,

draining IT even further.

In 2014

There have been many high-profile data breaches at

large companies in recent years, underscoring both the

need for better security and how difficult it is to achieve.

Of Canadian businesses experienced a

significant data breach.*

Of companies do not have adequate

intelligence or are unsure about

attempted attacks and their impact.*

Say their security solutions do not

inform them or leave them unsure

about the root causes of attacks.* 39%

47%

36%

*Exposing the Cybersecurity Cracks, Ponemon Institute LLC, June 2014

Providing engaging mobile

experiences for customers and

employees is difficult – but crucial.

of consumer engagement will take place

on mobile devices.*

Mobile apps used by workers will result in a:

80%

45% Increase

productivity and a

Increase operational

efficiency**

By 2017

44% *CIO Census 2013, IT World Canada, March 2013

**Survey: Mobile Apps Increase Enterprise Performance and Productivity

Advantages, Top Three Mobile App Strategies Gain Momentum, iPadCTO, Jan. 2011

To drive customer loyalty and revenue,

organizations need to deploy

engagement tactics, such as mobile

apps.

Apps can also drastically increase

productivity within an office, helping

employees navigate their way to meeting

rooms or keep better track of project

workflow.

Unfortunately, IT is too busy “keeping the

lights on”– and their app development

platforms aren’t efficient enough.

Therefore, deploying mobile

apps is also crucial

The solution for overcoming all of these

obstacles is the future of network

management:

An as-a-service cloud-managed solution

requiring no major capital investment,

shifting

CapEx OpEx.

Introducing Managed Wi-Fi as a Service

• If IT didn’t spend so much time and

money fixing system issues, they

could work on innovative ways to

bolster the bottom line.

Let IT become a driver of

innovation

• If IT was free from much of their

maintenance-related tasks, you

could respond faster to sudden

shifts in the marketplace.

• Your employees could work and

collaborate more easily within and

across offices if IT could better

manage all the hardware involved.

Boost business agility Enjoy worry-free

flexibility


Imagine having not only the latest networking technology managed from the cloud, but also offloading

installation, configuration and network management. You’d be able to:

Introducing Managed Wi-Fi as a Service

• Relieve IT of their administrative

security duties so they can focus

on more on preventive strategies.

Ensure and

simplify security

• Leverage IT’s expertise to rapidly

develop, deploy and modify mobile

apps that not only drive

engagement but also provide

analytical data for better business

decisions.

Enable engagement

and insights


Imagine having not only the latest networking technology managed from the cloud, but also offloading

installation, configuration and network management. You’d be able to:

Rogers Managed Wi-Fi

as a Service can do all of

this for you so you can

stay focused on growing

your business.

What Managed Wi-Fi as a Service includes

• We provide and configure the next-

generation access points, security

appliances and switches needed to

replace your aging WLAN with a

modernized, fully managed

network.

Cloud-managed

hardware

• From the cloud, we manage your

Wi-Fi network for you, be it guest,

corporate or both. We also

configure your security features,

ensuring firewalls are functioning

and that anti-malware, anti-

phishing and anti-virus software is

always up to date.

• You have complete visibility into

every aspect of your network, from

security to analytical data, via a

cloud portal that can be accessed

from any Internet-enabled device

anywhere, anytime.

Network management and

security configuration

Cloud portal

for visibility


Our solution includes hardware installation and configuration, network management and security configuration,

a customer portal, Internet connectivity, professional services and the option for an app development platform.

What Managed Wi-Fi as a Service includes

• If you already have Internet access

through Rogers, you’re all set. If

you don’t, then we can provide you

with the wireline or wireless

connectivity you need.

Reliable Connectivity

• In addition to managing your

network, we offer a range of

professional services, including

hardware installation, 24/7 support,

and (where applicable) mobile app

development guidance.

• Managed Wi-Fi as a Service also

features a platform for rapid app

development with pre-built

solutions for faster creation,

deployment, and real-time

modifications of apps for customer

and employee engagement.

Professional services Rapid app development


Our solution includes hardware installation and configuration, network management and security configuration,

a customer portal, Internet connectivity, professional services and the option for an app development platform.

Cloud-managed hardware

• Allow for speeds three times faster

than current-gen APs – even faster

than wireline.

• Also allow for three times as many

users per AP and twice the range.

Access points

• Feature next-gen firewall and

intrusion prevention.

• Offers bleeding-edge protection

from the latest vulnerabilities and

troublesome websites.

• Thousands of switch ports can be

managed as if they are one, with

no physical connection – an

industry first.

• No need for network extenders,

proprietary cables, or extra

configuration.

Security appliances Switches


Our solution is powered by Cisco Meraki. We install the hardware at your site and manage all of it for you

from the cloud.

State-of-the-art Business Wi-Fi and Guest Wi-Fi

• The Wi-Fi standard used is

802.11ac,which will replace 802.11n

by 2018.

• 802.11ac is what allows for the

speed, capacity and range of

Meraki hardware.

802.11ac Wi-Fi standard

• Integrated Bluetooth beacon allows

for better monitoring of rogue

Bluetooth devices.

• Supports better customer traffic

visibility for business insights.

• Ensures no performance loss

from advanced analysis and

traffic shaping.

• Ideal for delivering the security and

performance needed to support a

mobile workforce.

Integrated Bluetooth Enterprise-grade CPU


What features are we managing for you from the cloud exactly? To start, let’s look at what Business Wi-Fi

and Guest Wi-Fi offer.

State-of-the-art security

• Air Marshal is Cisco Meraki's

wireless intrusion prevention

(WIPS) solution.

• Detects and neutralizes wireless

threats, delivering state-of-the -art

protection.

Air Marshal intrusion detection

and prevention

• Layer 7 security allows full

control over users, content

and applications.

• Can control evasive, encrypted and

peer-to-peer applications not

controlled by traditional firewalls.

• We can ensure the appropriate level

of network access for each class

of devices.

• Automatically detects, classifies and

integrates certain types of devices,

which rules can be applied to.

Next-generation firewall Identity-based and device-

aware security policies


Security is also state-of-the-art, offering next-generation features that bolster control and update

automatically.

Customer cloud portal

• Although Rogers manages all

elements of your network, you can

always see what’s happening.

• All analytical data is also accessed

via the portal.

Centralized visibility

• The portal can be accessed via

any Internet-enabled device.

• Customers can view their network

and security elements on the go.

• Device software is seamlessly

patched and upgraded over

the web.

• Since no hardware is involved with

portal access, none is required for

upgrades either.

Universal accessibility Seamless upgrades


Finally, there’s the customer cloud portal from which you can keep an eye on all of your network elements.

Wireline and/or wireless connectivity

• Nationwide fibre backbone

• Each major access point has a secondary path

for traffic to circumvent outages.

• Turn on new services and increase bandwidth on

the fly – no visits or new hardware needed

Wireline connectivity

• Available as a primary or back-up connection

• Allows for constant access even beyond the

reach of wireline

• Virtually no infrastructure investment needed

Wireless connectivity


Managed Wi-Fi as a Service requires Internet connectivity through Rogers, which boasts the following

additional benefits for your business:

Professional services

• We’ll sit down with you to learn

about your business’ specific

challenges and needs and

determine just how Managed Wi-Fi

as a Service can serve you.

Discovery

• Once we've confirmed your

requirements, we'll architect

a customized solution for your

business. We'll also provide

you with detailed timelines and

project plans.

• We'll manage every aspect of the

deployment cycle, including

hardware installation. If you’re

leveraging our app development

platform, you can add our

consultation services about how to

start creating your own apps.

Design Deployment


Managed Wi-Fi as a Service is a complete solution we handle for you from end to end. As such, it includes

the following professional services:

Rapid Application Development Platform for Mobile Experiences

• Apps capture information about

customers and employees

• Analytics include visitors per day,

social media exposure, foot traffic

heat maps, individuals’ spending

habits and more.

Business insights for

better decisions

• Insights are used to enhance apps

so they respond to the user’s

location and interests.

• Experiences can extend to other

media, such as digital signs

and kiosks.

• Push personalized ads, provide

navigation for guests in hotels or

clinics, drive foot traffic to specific

areas, enable in-app payments

and loyalty programs, plus so

much more.

Context-driven

delivery

Multi-sector

usages


Apps create the engagement to turn browsers into buyers and to retain top talent – but they can cost thousands of

dollars and hours that IT can’t spare. With our solution, you get a cost-effective platform that allows for the quick

development, deployment and real-time modification of apps that offer:

Rapid Application Development Platform for Mobile Experiences

Everything you need to create context-driven experiences for customers and/or employees

is at your fingertips. Context-aware software


The Rapid Application Development Platform also comes with the following features:

Pre-built app

development modules

Whether it’s for welcoming, wayfinding, comparing products, inventory checking, reserving

meeting space, tracking workflow or something else, chances are there’s a module for it.

Extensible APIs Not only are the building blocks there for rapid creation of your apps’ user interfaces,

but it’s easy to add to them on the fly.

It’s own cloud-based portal Just as you can view your Wi-Fi network elements through a cloud-based portal, you can

also access the Rapid Application Development Platform through its own cloud-based portal.

Rogers consultation We offer professional guidance to get you started, making it even faster and easier to use

the platform.

Hypothetical case analysis: Business Wi-Fi


Challenge

• Legacy wireless was unreliable and difficult to manage remotely

across the country.

• Employees recently received new laptops, which could take

advantage of higher performing Wi-Fi. The lack of such Wi-Fi

would only further frustrate employees.

Solution

• Rogers deployed new 802.11ac access points, with new Gigabit

LAN hardware, and a cloud-managed firewall with next-gen

intrusion prevention and intrusion detection systems to secure

the business.

• Rogers monitors and manages all network elements, including

adding capacity in minutes when needed, throttling bandwidth,

blocking suspicious applications and more.

Large architecture firm with nationwide presence

Result

• Rogers Managed Wi-Fi as a Service unified the

network on one dashboard and manages for the

firm WAN, LAN and wireless LAN all in one

outsourced, cost-effective solution.

Challenge

• The theatre wanted free guest Wi-Fi for the

annual, three-day film festival, providing media

schedules, show times, event info and info

about past winners.

• The thick walls, high ceilings, and density

of patrons in the 100-year-old theatre made

designing a new network difficult for the

IT team.

Hypothetical case analysis: Guest Wi-Fi


Historical theatre

Solution

• Rogers combined a mix of high-performing

indoor and outdoor access points to ensure

superior coverage.

• Rogers set up three service set identifiers

(SSIDs), which allow users to access

different networks through a single access

point. These networks include a private

network for employees, one for ticketing,

and one for guests.

• Rogers also installed a next-gen firewall with

intrusion prevention and intrusion detection

systems as well as content filtering.

Result

• Theatre now has widespread, reliable Wi-Fi

for guests and employees. Guests can also

use either Facebook or SMS texting to

access the guest Wi-Fi.

• Over the three days of the festival, the Wi-Fi

network transferred 500 GB of data to more

than 4,000 users. 50% of that data was on

the guest Wi-Fi network alone, and more than

1,400 users downloaded the festival app.

• Attendees could use iPads and other mobile

devices securely to watch live streams, check

email, tweet and upload photos and videos

via their phones.

Hypothetical case analysis: Guest Wi-Fi


Historical theatre

Hypothetical case analysis: Mobile Experiences (retail)


Challenge

• A national sports store chain wanted to know

how long shoppers stay in their stores, and

they wanted to uncover traffic patterns in order

to optimize store layouts and staff schedules.

• The chain also wanted to transform the

shopping experience with personalized

engagement tactics, and they wanted to drive

customer convenience and sales with a

mobile app.

National sports store chain

Solution

• Rogers implemented a managed guest Wi-Fi

network with six access points (APs). Each AP

includes an embedded Bluetooth beacon and a

Mobile Experience license. The network also

included a cloud-managed firewall with

intrusion prevention and detection systems.

• Rogers designed a Wi-Fi + Bluetooth

experience based on location awareness for

personalized engagement and increased

adoption of the chain’s native mobile app.

• The solution also includes app-based mobile

payment and integration with the chain’s

product database.

Hypothetical case analysis: Mobile Experiences (retail)


Result

• The chain can now determine where people

spend time, view traffic patterns and

differentiate between new and repeat

visitors.

• The chain uses these data to optimize store

layouts and staffing needs.

• Their native mobile app has seen higher

adoption rates, which has translated into

enhanced customer experiences with

personalized messaging.

• Mobile payment and product database

integration has led to faster customer service

and shorter queue times.

National sports store chain

Hypothetical case analysis: Mobile Experiences (corporate)


Challenge

• Many employees struggled to access the

organization’s VPN from home, which meant

many couldn’t get work done outside of the

office, particularly when stuck in the city’s

notorious rush hour gridlock.

• Wi-Fi was also disparately accessible across

the organization’s various office sites across

the city.

• Employee engagement and morale was

tanking.

Regional municipality

Solution

• Rogers replaces the municipality’s aging

WLAN infrastructure, installing and configuring

next-generation Wi-Fi hardware in each office

site and manages it from the cloud.

• Leveraging consultation services from Rogers,

the municipality’s IT personnel – no longer

bogged down by “firefighting” – created a

powerful mobile experience using Rogers

Rapid Application Development Platform that

allowed employees to quickly book meeting

rooms, navigate visitors on Guest Wi-Fi and

access their private network storage. It even

told them what was for lunch in the cafeteria.

Hypothetical case analysis: Mobile Experiences (corporate)


Result

• Using the app, employees can securely and

seamless access their private files from

home or in any of the municipality’s office

sites.

• Employees can securely access their

Intranet over any Wi-Fi or cellular

connection on any device.

without needing a VPN to the corporate

network

• Able to work anytime, anywhere on any

device, employees are measured on output

rather than hours worked. Employees are

happier, more engaged and get more done

because they’re no longer sitting in gridlock.

Regional municipality

Focus on growth, not just

staying afloat

• Leverage the expertise of

liberated IT resources for

innovation.

• Gain next-generation network

and security features that we

manage for you with full

transparency.

• Develop, deploy and modify

mobile apps faster for more

engaging customer experiences.

• Analyze insightful data for better

business decisions.

managed wi-fi as a service_customer presentation_final

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