Managed CareStaffersM SC

p r e s e n t a t i o n

Managed Care Staffers’ Profile• Established in 1995

• Provides you with unsurpassed professional service in filling your managed care staffing requirements

• Professionals who have worked in Managed Care and understand your administrative and support personnel needs

• Provides only the highest quality personnel-individuals who know and understand the Managed Care environment

Our Mission• We are dedicated to delivering quality

staffing solutions in Managed Care – with honesty and integrity.

Who Utilizes the Services of MCS?

• PHOs• HMOs• MSOs• Hospitals• Medical Groups• Health & Welfare

Funds

• IPAs• PPOs• TPAs• Healthcare Networks• PSOs• Insurance Companies

We service all of the Chicagoland metropolitan area by providing personnel to:

Ultimate Value of Utilizing MCS

• We can save you money by absorbing the expenditures your company usually associates with specialized personnel recruitment in Managed Care.

• This includes advertising, pre-screening and personal interviews, corporate and candidate profiling, reference and employment verification, technical ability evaluations, background checks when required, contract and salary negotiations and replacement commitments.

Management RecruitingOur candidates are experienced Managed Care professionals who are qualified to meet your specific job requirements.

We handle positions at all levels, including, but not limited to:

• VP of Managed Care• VP Contracting• Director of Managed Care

Operations• UR/UM Nurse• QA/QI Nurse• Case Manager

• Claims Manager• Director Patient Financial Services• Member Service Rep• Credentialing Coordinator/Manager• Provider Relations Rep• Medical Biller• Medical Collector• Claims Examiners/Processors

Options

• Temporary

• Temp-to-Hire

• Direct Hire

• Managed Care Staffers’ recruiters follow a comprehensive routine to ensure satisfaction with all candidates submitted. For any temporary order, e-mails or faxes of resumes will be sent within 48 hours, interviews scheduled, or someone will be scheduled to start work, depending upon client preference and requirements.

• No personnel request is too unique or specific. We find quality people to perform shift work or very specialized technical work. Requests can be placed any time of day or weekends. We respond promptly to voice mail messages and can begin a personnel search immediately.

• We know all our employees personally. They are interviewed, evaluated on their technical and communication skills, and references are thoroughly checked. We choose resumes to match the client’s specifications. All resumes sent belong to applicants who are available and have expressed interest in the position.

Selection and Screening Process

Managed Care Staffers does not discriminate on the basis of race, color, national origin, gender, age, religion, handicap, or veteran status.

We choose the most qualified people depending upon the job description we receive from the client.

Statement of Fair Employment

When placing an order for a temporary employee, please provide the following information for the Managed Care Staffers account manager.

Checklist for Placing an Order with Managed Care Staffers

• List of specific instruments, methods, standards, or procedures with which the employee must be familiar.

• Level of education or certification employee should have. Would you train a fresh college graduate?

• Other skills required (computer, language skills, etc.).• Duration of assignment (indicate whether position could become a regular position

within your company).• Shift or hours of assignment (flex time?, weekends?, rotating shifts?).• Does the work require labor that may be physically challenging or cause

discomfort to some employees (heavy lifting, fast pace, etc)?

Temp-To-Hire Employee Status Policy

• If your company wishes to hire a Managed Care Staffers temporary as your regular employee, you may do so providing the employee has worked as a Managed Care Staffers temp at your firm for 640 hours of continuous employment. After this period of time there is no conversion fee.

• If you would like to hire someone on your payroll before the 640 hours expires, a conversion fee is required.

All of our candidates sign the following agreement:

I, _______________________, agree that all services to be performed on an assignment for Managed Care Staffers will be considered secret and confidential and will not be disclosed to any unauthorized person.

Non-Disclosure Agreement

1.      Appearance - neat, clean, and dressed appropriately for the assignment.

2.      Punctuality - report to the assignment 15 minutes early and stay for the duration of the time requested.

3.      Absence - must call MCS if illness or other circumstances cause leave of absence from an assignment. MCS will make replacements if requested.

4.      Work problems - call account managers at MCS to discuss problems that may arise at the assignment.

5.      Termination - give as much notice as possible if prematurely ending an assignment. A two-week notice is expected for long-term assignments. MCS will make replacements if requested.

Employee Guidelines Our candidates are expected to follow the following guidelines:

6.      Confidentiality - all client information is confidential. Work performed on an assignment, nor the terms of their employment should be discussed. Employees are allowed to sign company confidentiality agreements when necessary. 

7.      Pay Rates - pay rates are confidential. They should not be discussed with the client or other employees.

8.      Telephone Calls - personal phone calls must be made on the employee's time. This should not take time from the assignment. The MCS telephone number should be given to friends and family in case of an emergency.

• If employees do not meet these guidelines, please call the Managed Care Staffers Account Manager immediately.

MANAGED CARE STAFFERS, INC.

Staffing Specialists Assignment Number

Last First Initial

Employee Name Client/ Company Address

Round Hours to Nearest 1/4 Hour

First Week Ending Sunday / /

Start Time Lunch Start Lunch End Finish Time Total Hrs. HR MIN HR MIN HR MIN HR MIN HR MIN MON TUE WED THU FRI SAT SUN

TOTAL HOURS FOR THE WEEK

Second Week Ending Sunday / / Start Time Lunch Start Lunch End Finish Time Total Hrs HR MIN HR MIN HR MIN HR MIN HR MIN MON TUE WED THU FRI SAT SUN

TOTAL HOURS FOR THE WEEK

TOTAL REGULAR HOURS FOR TWO WEEKS

TOTAL OVERTIME HOURS FOR TWO WEEKS

TOTAL HOLIDAY HOURS FOR TWO WEEKS

TOTAL VACATION HOURS FOR TWO WEEKS

Employee Signature Date

 The bottom lines must always be signed by (1) the employee and (2) the direct supervisor of the employee, or signed by someone with the authority to verify his or her hours. The signature is verification that the hours on the timecard are accurate. You are billed accordingly.

Timecards must be returned to Managed Care Staffers every other Friday. In order to complete the payroll and billing, they must be turned in at the end of the work day on the second Friday of the pay period. If the employee is working the weekend, the timecard must be faxed by the following Monday morning at 9 AM. The fax is (847) 699-0399 and is available 24 hours a day.

Do not include lunch hours and breaks as hours worked unless it is your company policy to do so. If lunch hours and breaks are added as time worked, the invoice will reflect this.

Supervisor’s Signature________________________Date____________

_____________________ _________

Timecard Policy

PLEASE CHECK ONE IN EACH CATEGORY:

Excellent Good Satisfactory Fair Poor

ATTITUDE

ATTENDANCE

QUALITY OF WORK

QUANTITY OF WORK

SKILLS

SUITABILITY TO JOB

ADDITIONAL COMMENTS_________________________________________________________

Would you rehire? ____Yes ____ No 

Employee Evaluation Form

• Employee

• Client Company

• Supervisor

• Dates of Temp Assignment

• Job Title

• Date

Please provide the following information. Your comments remain confidential to MCS.

PARTIAL LIST OF MCS CLIENTS

Evanston Northwestern

Healthcare MSO

Advocate MSO Gottlieb West Town PHO

Associated in Nephrology

Loyola University Physician

Foundation

BankersLife Insurance

Co.

FamilyHealth

Network

MacNeal (Chicago Health

Systems)

ResurrectionHealth Centers

Gastroenterology and Liver Disease

Association

Genesis Clinical Laboratory

Business Office

Health Services Collaborative

University of Chicago Hospital

Local 4 SEIUHealth and

Welfare Fund

Lake Forest Managed Care &

Hospital

North American Medical

Management

Midwest Operating Engineers

Benefits Fund

NorthwesternMedical Faculty

Foundation

Northwestern Internists, Ltd.

Med3000

Caremark Rush North Shore Medical

Center

St. Francis Healthcare, Ltd

The Hartford Unicare

• Insurance Follow-Up Specialist

•         Intake Coordinator

•         LCSW - LPN

•         Mailroom Clerk

•         Medical Assistant

•         Medical Biller

•         Medical Coder

•         Medical Lab Technician

•         Medical Office Assistant

•         Medical Receptionist

•         Medical Records Clerk

•         Medical Records Technician

•         Medical Secretary

•         Administrative Assistant

•         Billing Clerk

•         Billing Support Rep

•         Cash Analyst

•         Certified Medical Assistant

•         Claims Auditor

•         Claims Clerk

•         Claims Examiner

•         Claims Manager/Supervisor

•         Clinical Care Specialist

•         Collection Specialist

•         Contract Specialist

POSITIONS COMMONLY STAFFED FOR MCS CLIENTS

•         Correspondence Representative

•         Credentialing Clerk

•         Customer Service Rep

•         Data Entry Operator

•         EKG Technician

•         Eligibility Coordinator

•         Enrollment Processor

•        Executive Admin Assistant

•         Executive Secretary

•         File Clerk

•         General Clerical Specialists

•         Health Services Manager

•         HEDIS Nurse

•         Referral Nurse

•         Referral Specialist

•         Retail Pharmacy Auditor

•         Service Representative

•         Supervisor

•         Systems Support Analyst

•         Systems Trainer

•         U/M Case Manager

•         U/M Clerk

•         U/R Clerk

•         U/R Nurse

•         Underwriting Technician

•         Unit Secretary

•         Medical Technologist

•         Medical Transcriptionist

•         Member Service Rep

•         Office Manager

•         Oncology Records Nurse

•         Patient Account Rep

•         Patient Care Coordinator

•         Patient Sitter

•         Payment Poster

•         Pharmacist

•         Pharmacy Technician

•         Pharmacy Warehouse Tech

POSITIONS COMMONLY STAFFED FOR MCS CLIENTS, CONTINUED

•         Phlebotomist

•         Pre-Certification Coordinator

•         Project Manager

•         Provider Relations Coordinator

•         Quality Assurance Nurse

•         Quality Improvement Analyst

•         Receptionist

•         Referral Entry Clerk

SAMPLETemporary Agreement

July 17, 2012 Ms. Lisa Johnson Solutions Management Services, Inc.100 Main St.Chicago, IL. 60604 Dear Ms. Johnson: Thank you for the opportunity to be of service to you. Attached is our Agreement for Temporary Personnel Services for the employee beginning work at your facility. Please sign and return the Agreement to our office. We look forward to continuing to be of service to you. If you should have any questions, please call me or Frederic Mack, Director of Marketing and Recruiting, and we will be happy to assist you.   Very Truly Yours,   Christopher P. JepsenPresident

A. PERSONNEL CLASSIFICATIONS AND RATESPersonnel work duties/classification and related billing rates are agreed upon per the above. Overtime shall be charged for all hours worked in excess of 40 hours per week.

Overtime must be authorized by client. B. SUPERVISION IN CLIENT’S FACILITY

Direct supervision of assigned personnel shall be the client’s responsibility. C. TIME KEEPING

Employee shall complete and sign a bi-weekly time card, and submit to client for approval and signature. Client shall return a signed copy to MCS and a copy to the temporary employee. D. INVOICING

Using approved time sheets as a basis, MCS shall submit bi-weekly invoices to client. Invoicing terms are net 15 days. E. BENEFITS

MCS is responsible for vacation pay, holiday pay, payroll taxes, workers' compensation, public liability and unemployment compensation.

F. WORKING FACILITIESWhile working on the client’s premises, it is understood that the client shall provide working facilities such as desk, work space, utilities, telephone, etc. at no cost to MCS.

Client also is responsible for all safety equipment, which shall be the same as the equipment provided for the client’s regular employees.

AGREEMENT FOR TEMPORARY PERSONNEL SERVICES

S

A

M

P

L

E

 

G. NON-DISCLOSURE OF PRACTICES

Upon written agreement with the employee, all services to be performed for the client will be considered secret and confidential and will not be disclosed to any

unauthorized person.

H. SOLICITATION OF PERSONNEL

MCS and the client agree not to solicit or hire any personnel from the other. This includes personnel whose employment at MCS is pending (acceptance by the client) for assignment to client’s place of business.

I. TERMINATION OF AGREEMENT

Client agrees to give notice of intent of termination of this agreement and/or the services of the assigned personnel 3 days prior to the desired date of termination. Termination of the services of personnel furnished under this agreement, for reasons other than completion of a specific job, can be effected immediately by verbal notification to MCS.

J DIRECT HIRE/CONVERSION

MCS charges no fee if client wishes to hire a MCS temporary employee as a regular employee after 640 hours of continuous employment.

If the client wishes to hire the temporary employee permanently before the 640 hours expires, a conversion fee is required and is calculated as follows: 1) from 1 to 160 hours, 25% of annual salary; 2) from 161 to 320 hours, 15% of annual salary; 3) from 321 to 640 hours, 10% of annual salary.

AGREEMENT FOR TEMPORARY PERSONNEL SERVICES

S

A

M

P

L

E

SAMPLE

Direct Hire Agreement

July 17, 2012

Ms. Lisa Johnson Solutions Management Services, Inc.100 Main St.Chicago, IL. 60604  

Dear Ms. Lisa Johnson:

Thank you for selecting Managed Care Staffers to assist you in the recruitment of a Claims Examiner. We appreciate the confidence you have placed in our organization and also the opportunity to work with you. The following is our Direct Hire Placement Agreement that defines the terms of our agreement.

Should you have any questions, please give us a call.

 

Very Truly Yours,

 

Christopher P. Jepsen

President

SAMPLE Direct Hire Placement Agreement AGREEMENT: Managed Care Staffers (MCS) will refer qualified candidates to Solutions Management Services, Inc. (SMS) per your request. A placement fee will apply to candidates referred by MCS for a specified or an alternate position and employed by SMS an affiliate or any other entity as a result of subsequent referrals by SMS as either an employee, consultant or independent contractor, within twelve (12) months from the date of MCS last referral.

MCS is an equal employment opportunity employer. All applicants are referred based on their qualifications only, with total disregard for their race, sex, age, creed, place of national origin or disability. 

GUARANTEE: Provided the full fee is paid within fifteen (15) calendar days after the starting date of employment, a ninety (90) calendar day pro rata guarantee will be in effect. Otherwise, a thirty (30) calendar day pro rata guarantee will be in effect. If the employee's employment is terminated for any reason other than reorganization, takeover, material change in job responsibilities or elimination of position within the applicable guarantee period, MCS will replace that employee for the same position at no additional fee. If MCS is unable to replace the employee within a reasonable time period, MCS will credit a pro rata portion of the fee paid toward future invoices. The credit will be equal to 1/90th or 1/30th, as applicable, multiplied times the number of days remaining in the guarantee period as of the last day of employment. 

FEE: All fees are based on a percentage of the employee's first year's compensation, as agreed upon by MCS, the candidate and SMS and may include expected bonus, commission or guaranteed salary increase that is part of the initial job offer. The fee is 25% and is due within 15 calendar days of the employee's start date. When applicable, sales and service taxes will be added to the invoice. 

TERMS: If a MCS candidate accepts a position with SMS within one year of referral by MCS, the full fee (25% of the first year's compensation) for that referral is due and payable to MCS. Your acceptance of our referrals constitutes acceptance of the terms of this agreement.

CONFIDENTIALITY: All resumes and other information regarding the placement of a candidate are confidential and may be used by SMS to evaluate the employment eligibility of a candidate only. 

Conclusion

MCS(847) 390-0370

Service-Industry Specific

Quality-5 Step Recruiting Process

Value-Economical & Flexible

2604 Dempster Street, Suite 305

Park Ridge, IL 60068

(847)390-0370 Fax (847)699-0399

E-mail: emurawski@managedcarestaffers.com

www.managedcarestaffers.com