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Monitoring performance

Manage People Performance

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Skills involved in Monitoring, assisting and controlling

• Problem solving• Observing• Coaching• Counselling• Instructing• Verbal communication• Controlling• Training• Giving feedback

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What are the potential problems in performance which monitoring helps to

overcome?

• Strategic directions may modify due to change or in response to anticipated change eg budget cut

• Continuous improvement strategies The learning organization

• Monitoring is part of a L and D program- mentoring and coaching

• Proactive approach

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Why monitor performance?

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Who does it?

•     Manager

•     Self

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Self monitoring

• Guide and coach staff to do so

• Provide 2 way communication if there are problems

• Encourage staff to take corrective action themselves

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What to monitor?

• Progress of individual and teams towards the performance standards

• How staff are using their inputs (knowledge, skills and experiences ) and if any are missing

• What processes are being used by staff in their progress towards their PS

• Outputs/ results that the staff are producing• How outputs are contributing to CSFs, KPIs etc• Where the gaps may be

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Evidence to collect

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What are the staff needs in respect to monitoring?

 •    Feedback

•    Role clarity

•    Direction

•    Job involvement

•    Development

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What is collectable evidence?

• Evidence may take the form of• Samples of written work• Information o how specific incidents/

situations were handled• Work samples that show progresses

towards performance standards

•  

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• New skills and knowledge acquired and used for the job

• Training courses attended• Samples of project work• Verifiable comments from peers or

subordinates• Specific performance indicators• Budgets, productivity figures etc

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Coaching

• We work in an ongoing learning environment. • Coaching is:• An on the job training technique• Individualised. It should be given at the right

time, place and as needed.

Coaching enables the worker to develop their job performance and secures a long term continuous performance improvement.

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How does the coach do this?

Provides:•     Hints•     Feedback •     Reminders•     Practice•     Problem solving•     Demonstrations

 

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• The coach needs to develop trust, build a relationship, build confidence and cooperation in the worker.

 

• The result should be increased confidence and increased performance

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Take care before intervention

• Beware of :

• Making rash judgements eg is evidence collected fair/inaccurate/ irrelevant

• Bias and discrimination