making time for continuous improvement
TRANSCRIPT
Mark GrabanVP of Customer [email protected]
Making Time for Continuous Improvement
Dr. Gregory JacobsonCEO and [email protected]
Agenda & Logistics
• Presentation (40 minutes)• Q&A (15 minutes)– Use the GoToWebinar
Meeting Panel to submit a question atany time
• Recording link & notes will be sent via email
Time won’t let me…
Time won’t give me time…
Are You a Victim or In Control?Being Passive or Active?
• I don’t have time to _________
• I choose not to make time for __________
Are You a Victim or In Control?Being Passive or Active?
• I don’t have time to play squash
• I choose not to make time for play squash– I did, however, spend 45 minutes on Facebook
Barriers to Improvement
• “Lack of time” – For staff– For managers
• People are busy – that’s a fact
If I could put time in a bottle
If I could put time in a bottle
But there never seems to be enough timeTo do the things you want to do, once you find them
Which Is It?
• Can’t make time for Kaizen?
• Don’t make time for Kaizen?
• Won’t make time for Kaizen?
“I didn’t have time to put gas in my car!”
How Much Time Do You Spend?
• How much time on Kaizen?
• “How much time do you spend breathing each day?”
Franciscan Endoscopy
http://www.leanblog.org/franciscan-time
Franciscan Endoscopy
http://www.leanblog.org/franciscan-time
“We’re constantly thinking about it.”
“Time put into Kaizen frees up time.”
Franciscan Endoscopy
http://www.leanblog.org/franciscan-time
1. Isolating time in staff meetings
(time that was already dedicated)
2. Doing Kaizen "blitzes" during an hour over lunch time
Making Time for Improvement
• Using downtime• Even choosing to pay for overtime
Start Small• “A body at rest tends to stay at rest”
Start Small• Start by making a small amount of time– Build momentum via kinetic energy– Static friction and kinetic friction
The Power of Habit
Habit: Daily Huddles
Ain't lookin' for nothin' but a good time
Poison – the Kaizen Gurus
I'm always working slaving every dayGotta get away from that same old same oldI need a chance just to get awayIf you could hear me think this is what I'd say
Establish a Vision• “Paint the postcard”
Ask People• Ask people to speak up:– Problems– Opportunities– Ideas
• They might figure out how to make time– (self motivated)
Don’t Waste Opportunities
• Use the natural slow/dead times during the day and during the week– Seasonality throughout the year
Time available
Direct work to do
Time for KaizenTime for Kaizen
Be Ready to Use That Time
• Having a list of OIs to work on means when time is available, you’ve got stuff to work now
Be Ready to Use That Time
Be Ready to Use That Time
Feels like the very first time…
Feels like the very first time…
I would climb any mountainSail across a stormy sea…
Leaders Setting the Tone
“Nobody will be criticized or punished for taking time to work on Kaizen!”
Marwan S. Abouljoud, M.D.• Chief Medical Officer Henry Ford Medical Group• Transplant Institute Director
“No Meeting Zone”• 2008 @ ThedaCare• 8 to 10 am each day• Go to gemba, work on
projects, do huddle boards, etc.
Kim Barnas, Beyond Heroes
Saving Time with Meetings
• Which meetings should just be a memo?– One-way communication?
• Are you just a spectator in a meeting?– Making decisions, contributing, or just listening?
Saving Time With Meetings
• Challenge the default 60-minute time slot
Time after time…
Time after time…
Caught up in circles Confusion - Is nothing new
Kaizen Coaching
KaiNexus.com/Webinars
Making Time Matters
Big Time… I'm on my way I'm making it
Our Next Webinar
September 10, 2015
Sign up:
www.KaiNexus.com/Webinars
Other Resources
KaiNexus.com/webinars
blog.KaiNexus.com
Listen to Our Playlist of Tunes
YouTube:https://www.youtube.com/playlist?list=PLscA9mcmPxeCGiRmTja3cTE38myVyVJxu
Spotify:https://open.spotify.com/user/mgraban/playlist/29tOgTT9E8wdbdtZC6aXy5
Thanks!• Web:– www.kainexus.com– blog.kainexus.com
• Past Webinars:– www.kainexus.com/webinars
• Social media:– www.twitter.com/kainexus– www.linkedin.com/company/kainexus– www.facebook.com/kainexus
Mark Graban@MarkGraban
Dr. Gregory Jacobson@greghjacobson