ANNUAL REPORTg2010/11

Substance Misuse

Learning Disability

Mental Health

Criminal Justice

Homelessness

Autism

Huntington’s Disease

Early Onset Dementia

Acquired Brain Injury

MAKING SERVICES FIT PEOPLE

This report is available online at www.turningpointscotland.comIf you require it in an alternative format please contact the Communications Department.

Thank you to everyone who agreed to their photograph being  used.

Turning Point Scotland54 Govan RoadGlasgowG51 1JL

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ancer 0141 424 0401

ANNUAL REPORTg2011/12

Substance MisuseLearning DisabilityMental HealthCriminal JusticeHomelessnessAutismHuntington’s DiseaseEarly Onset DementiaAcquired Brain Injury

Making servicesfit people

Making servicesfit people

Last year was one of the most challenging in Turning Point Scotland’s history. Publicexpenditure constraints and the economicrecession made life increasingly difficult. We lost some services and had to cut others but won some tenders - against fierce competition - and proved adept atexpanding and developing many of ourexisting services. I am delighted to record that our turnover overall and the total number of vulnerable people we were able to support both increased. Considering whatis currently happening in the care charitysector this was an amazing achievement and the Board congratulates the many people at all levels in Turning Point Scotlandwho worked so hard to make it happen.

To help make it possible, the Board had tomake several difficult decisions regarding the allocation of resources, to ensure the long term sustainability of Turning PointScotland. Like most organisations in thecurrent economic climate, prudent financialmanagement is of vital importance and weappreciate the patience and understandingshown by staff during this challenging period.

For Board members, the highlights of our year are not studying the Board papers,important though that is, but having theprivilege of meeting our front line staff andwitnessing the help they give to our serviceusers, who are the reason we are all devotedto the charity.

At our AGM last September we said au revoirto our three most senior and longest servingBoard colleagues. Keith Howell, Colin Rae andVinay Ruparealia each served as Board

Member, Deputy Chair and Chair, betweenthem giving over a quarter of a century ofvoluntary service to Turning Point Scotland.We owe them a deep debt of gratitude.

We were delighted to welcome our newBoard colleagues: Sheila Fazal, Peter Hamilton,Jo Pike, Alyn Smith and Tony Wringe.

May I end by thanking my fellow Boardmembers, Martin Cawley our Chief Executiveand his senior staff for their kindness andsupport to us and all our staff for theirdedication, helping improve the lives ofindividuals across Scotland who use TurningPoint Scotland’s services.

Welcome from the Chair of the Board“For Board members, the highlight of our year is having the privilege of meeting our frontlinestaff, volunteers and people from all walks of life who use Turning Point Scotland services.”

“Glad to be part of a service that takes serviceusers views, opinions andcomments seriously.”

32

gTONY CAMERON C.B, CHAIR OF THE BOARD

54

Despite the financial challenges we face in the present climate 2011/12 was anothersuccessful year for Turning Point Scotland. A significant factor in this has been thestability and high morale amongst our staffteam. This is reflected directly in the quality of support they provide to the people whouse our services.

We have developed new services and helpedimprove the lives of more people, supportingthem overcome some of the challenges andcomplex issues they face. We held threehighly successful conferences for people we support through our TPS Connects brand.These were planned and organised by peoplewho use our services and proved to beexciting and engaging events, people werefull of enthusiasm and took full advantage bygetting involved. We have learned much fromthem and this feeds directly into our serviceand organisational review processes.

Satisfaction levels among people who use our services also remains high and this is a key indicator of the quality of our work. OurCare Inspectorate gradings were also positivewith particularly high grades for service userinvolvement and leadership and management.

We have kept our day to day expenditure and income in balance, despite the pooreconomic climate. This is evidence of goodhousekeeping and diligent management.

Stable finances are an important part of thelong term future of the organisation but it is only one aspect of the overall strategy. The real measurement of the success ofTurning Point Scotland is evidenced by theimprovement in the quality of lives of thethousands of individuals who use our serviceseach year. There are so many stories in thisrespect. Whether it be helping people toachieve sustained recovery from substance

misuse, developing the independence,autonomy and self directed support forsomeone with a learning disability, supportingpeople to sustain their own tenanciesfollowing periods of homelessness, workingwith people with persistent offendingbehaviour to reconsider their ways or simplysignposting people to a more appropriateresource our task is to help people improvetheir lives.

2011/12 was the last year of Turning PointScotland’s three year Strategic Plan. We areone of the country’s most respected socialcare charities and this is something we arevery proud of. I would like to take thisopportunity to thank all our staff, ourpurchasers and partners, the people who use our services and their families for helping make this happen.

But it doesn’t stop there. Our next three year plan is already underway. This focuses on building on previous success and workingin partnership and collaboration to improvethe way services are delivered.

I hope you enjoy reading our annual reportand learn more about the work we do. If you think you can work with us in whateverway to help us achieve our objectives thenplease do not hesitate to contact myself or a member of the staff team.

Welcome from theChief Executive“Turning Point Scotland is one of the country’s most respected social care charities and this is something we are very proud of.”

“Your attitude will determine youraltitude, a kindword, smile, andaim high.”

gMARTIN CAWLEY, CHIEF EXECUTIVE

The Big RiverBy working in partnership, Turning PointScotland’s Big River service in Galashiels was commended for an innovative schemethat has benefited the local community, when it won the national Better Outcomes for Communities Award at the ScottishGovernment’s Safer Communities Awards 2012.

Drug related litter in public places washighlighted as a concern and Big River worked alongside Lothian and Borders Police,community pharmacies, Scottish BordersCouncil and the Borders Alcohol and DrugPartnership to tackle the issue. Peoplesupported by Big River helped to design apublicity poster campaign promoting the safe disposal of injecting equipment, this wasalso featured on needle exchange packs.

Turnaround

“Turnaround has helped me lookat my life. I know what to do tokeep myself in recovery. I knowI can’t do it on my own as I’vetried many times and kept failingin the past, so I’m ready to put100 per cent into my recoverythis time.”

Turnaround provides support to peoplewhose offending is persistent, high volume,low tariff and who are failing in othercommunity based alternatives. The serviceaims to address issues around substancemisuse, mental health, homelessness or lackof coping skills. The Scottish Government hasrecognised the work Turnaround has done toenhance community safety by continuing tofund this effective alternative to custody.

Northern Horizons & Opportunityto Reduce Criminal Activity (ORCA)Turning Point Scotland is building on existingpartnerships in the criminal justice system by supporting people with substance misuseissues who are involved in low risk offendingbehaviour. The Opportunity to ReduceCriminal Activity (ORCA partnership) involvingTurning Point Scotland’s Northern Horizonsservice and Grampian Police is having apositive impact on reducing offending inNorth Aberdeenshire and Grampian Policehave praised the initiative in the impact it ishaving in the force area.

The ORCA partnership has received fundingfrom the Aberdeenshire Alcohol and DrugPartnership. The main aim of the service is to stabilise and reduce an individual’ssubstance misuse and increase access tocommunity based services such as education,employment, health and housing. Serviceusers are referred directly through the courts by the police. A number ofinterventions are carried out in relation to their offending behaviour, includingsubstance misuse, anger management, victim awareness and relapse preventionthrough one to one session or group work.

Reviews of the service have been carried out since it was established. Grampian Police have evidence based statistics thatshow that people who engage with theservice record a drop in the number ofoffences committed. This is backed up by our outcomes through a custom builtdatabase. This shows positive outcomesregarding criminal activity, psychologicalwellbeing and social functioning.

Moving Forward: Reducing ReoffendingThere has been a renewed effort in Scotlandto tackle overcrowding in the prison systemand reduce reoffending with the introductionof Community Payback Orders(CPOs). TurningPoint Scotland’s criminal justice services have helped to deliver alternatives to custody in line with this approach. Promoting thebenefits of this policy and sharing experiencesand best practice with partners will becritical to ensuring the overall success of the national strategy.

Turning Point Scotland brought a range of key stakeholders and partners in CriminalJustice Social Work, the Scottish PrisonService, Alcohol and Drug Partnerships andother voluntary sector organisations togetherto highlight the work of Turnaround, 218 andCACTUS and our substance misuse services. In May 2011 we hosted ‘Moving Forward:Reducing Reoffending through CommunityPayback Orders (CPOs)’ at St Mirren FootballClub in Paisley. The aim of the event was topromote the services to the wider criminaljustice community but rather than purely a

‘sales pitch’ the idea was to share goodpractice with partners and other agencies. By discussing the experiences of our criminaljustice services, featuring both positive andnegative aspects, it was hoped everyoneattending would be inspired to build on thegood work already being put into practice.

Over 70 people attended on the day and took part in discussions on community based alternatives to custody and CPOs from their perspective with speakersincluding; Ian Donaldson, ScottishGovernment; Sheriff Lindsay Wood, GlasgowDrug Court; Jim Hunter, North StrathclydeCommunity Justice Authority; and MartinCawley, our Chief Executive, who spoke about Turning Point Scotland’s criminal justiceservices, drawing on the evidence gatheredby the external evaluation of Turnaround and218, and plans for developing our approach to support the delivery of CPOs.

By bringing together partners and key playersunder one roof, many of the conversationshelped to channel the enthusiasm behindCPOs and also address any anxieties abouthow they would work in practice.

Enhancing community safety

Working in partnership with others, Turning Point Scotland helps support people to address their offending behaviour, and this contributes to the wider public benefit of reducing reoffending and building safer communities.

76

“My worker has supported me through loadsof stuff not just my offending but my drug useand relationships which has helped me turnthings around.“ gSERVICE USER

“If it hadn’t been for ORCA supporting me I wouldhave ended up in jail.” gSERVICE USER

“I am delighted that Grampian Police and TurningPoint Scotland do such positive business so welltogether and that the ORCA project offers suchpositive outcomes for it's clients in times ofdifficulty in their lives.”

gLORNA HEPPOLETTESUBSTANCE MISUSE & EDUCATION SERGEANT, GRAMPIAN POLICEPROGRESS REPORT 1ST OCT 2011 TO 31ST MARCH 2012

• More than three quarters ofpeople evaluated the contentvery good or excellent.

• Over 90% who respondedwould be interested inattending future CPO events.

REF: EVENT EVALUATION FORM

Amber

“I had kids really early in my life. I wasn’t taught right from wrong. I moved into my house and had a wee cleaning job and I really liked it, butthen I chucked it as I wanted to go to my Mumsand drink and I left my boyfriend at the time withthe weans, because I thought it was normal,because that was all I saw when I was young.Then, before I knew it, I was fleeing domesticviolence in houses all over the city; no stability for my kids; me drinking and then my kids weretaken off me and then I had three more to anotherperson and they are also with social work. I wasgoing out and getting lifted for breach of thepeace and police assault. Then I was in prison fora domestic and later I got the jail again; a threeweek remand and I was scared but then I got out. I was always in trouble when on the drink, butwhen I was sober, I’ve never been in trouble.

Since I’ve been in 218, it’s been good and all the support I need is in here. If I never got help, I would either drink myself to death or get killed. I get a lot of group work as it’s all abouteverything you do when you were intoxicated. I really want it as I was totally out of my headbefore I came in here.

I see myself, in a year’s time, settled in a tenancy,alcohol free. My confidence and self esteem backand contacting my kids. “

Female Offending: Breaking the CycleFollowing a sharp rise in the number offemale offenders in Scotland’s only femaleprison Cornton Vale, the Commission onWomen Offenders report made significantrecommendations to improve the treatmentof women in the justice system.

Chaired by Dame Elish Angiolini QC, theCommission looked at programmes thatoffered support for addiction, mental orphysical health issues, and family trauma, as a more effective route out of reoffendingthan a short term custodial sentence.

Turning Point Scotland’s 218 service washighlighted as being a positive example of an alternative to custody. The 218 service is a partnership between Turning Point Scotlandand Glasgow Addiction Services. This initiativeaims to address female offending behaviourincluding issues such as substance use,

physical and mental health and providesupport around other social needs includinghousing and childcare. In the lead up to theCommission’s report the Cabinet Secretary for Justice Kenny MacAskill and the ScottishParliament’s Justice Committee visited theservice. Staff were commended for the workthat was being done to break the cycle ofoffending which results in the ‘revolving door’syndrome that characterises many femaleoffenders relationships with prison, byaddressing the cause of their offendingbehaviour. Staff and the women in the serviceengaged proactively with both broadcast andprint media during the publicity surroundingthe Commission’s report. Scepticism amongpoliticians, the media and wider publicregarding alternatives to custody remains asignificant challenge and positiveengagement in debates will be important tothe success of the policy.

98

“I was hugely impressed by the quality of the service,the dedication of the staff and the engagement by thewomen using it.”

gKENNY MACASKILLCABINET SECRETARY FOR JUSTICE

“We gained a great dealof insight into the wide-ranging work of 218 and thechallenges which it faces”

gCHRISTINE GRAHAME MSPCONVENER OF THE JUSTICE COMMITTEE,THE SCOTTISH PARLIAMENT

of Turning PointScotland services

scored very good or excellentfor Person centred / Recoverypractice in 2011/2012*

*Self assessment by Turning PointScotland services using IMPAQT

quality assurance tool

69%

Building Local PartnershipsThis financial year saw the launch of the Glasgow Abstinence Project (GAP), a partnership between three communityrehabilitation services in the city focusing on recovery from addiction throughabstinence based approaches. This service is funded by a grant of £150,000 from theGlasgow Alcohol and Drug Partnership.

Turning Point Scotland’s South EastAlternatives and Milestone services inGlasgow are working with an independentservice, The Second Chance Project based in Possilpark, to form the combined service.The 12-step daytime abstinence service is now available in most parts of the city for the first time.

The service can now reach more people than previously and thereby helping moreindividuals. Sharing resources and poolingskills, contacts and knowledge helps improve delivery through a single approachwhile maintaining the unique individualdynamics and operational independence of each services.

Former Scottish footballer Alex Rae is chair of the trustees of the Second Chance Projectand to raise awareness of the GAP partnership,a football match featuring former SPL playersand football pundits against Scotland’sHomeless World Cup winning team was held at New Douglas Park in Hamilton. Thematch was mentioned across radio, local andnational media reaching tens of thousands of people.

Taking A Flexible ApproachTurning Point Scotland has taken another newstep this year to provide self directed supportto individuals in North Lanarkshire. This is anopportunity to provide a personalised serviceto suit individual needs. Based in Coatbridgethe service will provide support to peoplewith a range of different needs.

The aim of the service is to help people live as independent and to have fulfilling lives by improving self esteem, building selfconfidence and encouraging involvement intheir local community. The type of practicalsupport on offer is wide and ranges fromhelping people with personal finance, goingto college or meeting with friends and family.

“The GAP partnership isclose to our heart, ties inwell with homelessness andthe problems of addictionaround that, it was a veryworthwhile afternoon”

gALEX RAEFORMER RANGERS PLAYER

Supporting The Work Of PartnersIn an effort to reduce the impact of drug andalcohol misuse, South Ayrshire Alcohol andDrug Partnership (ADP) launched a new fouryear strategy. Many different organisations inthe community had come together to identifyways to reduce the harm caused by substancemisuse and support people in recovery.

Turning Point Scotland’s SEASTAR servicehelped play a part on the day the strategy waslaunched, as people supported by SEASTAR

talked openly about their own experienceswith substance misuse and their own recoveryjourneys. Kenny Leinster, Chair of the ADP andSouth Ayrshire Council's Head of CommunityCare and Housing, Roseanna CunninghamMSP, Minister for Community Safety and Legal Affairs, Councillor Bill McIntosh, Leaderof South Ayrshire Council and chair of theCommunity Planning Partnership all attendedthe launch day and heard the role SEASTARwas playing in the local area.

Working together to develop new servicesWorking together can provide better value for money as well as the core benefit of enhancingthe quality of service delivery.

1110

“Back in May 2011I was homelessand in a detoxcentre and hadnothing. Today Ihave lots of lovelythings in my life.That’s because Iwas prepared tochange and listenand do the deal.Recovery is great.”

gJOHNGLASGOW ABSTINENCE PROJECT

Over the past year we have hosted a numberof visits to our services from people andgroups from other countries. The interestgenerated is recognition that we provide highquality services and we are recognised for thework we do with people with complex needs.

There are many areas of work that are notcommon practice in other parts of the UK orEurope. In particular Turning Point Scotland’sHousing First pilot has attracted attentionfrom agencies across the UK and Europe.Housing First provides assertive outreach and social housing support to people who are homeless, aged 18 or over and involved in drug and alcohol misuse.

Turning Point Scotland’s Housing First servicewas awarded funding to test and evaluateprojects working within a Housing Firstframework in Europe by the EuropeanParliament as part of the Progress Programme.‘Housing First Europe’ is a two year projectthat will assess and compare the variousmodels across different European cities andshare experiences.

During the year staff presented to the WelshMinister for Housing Hugh Lewis AM, while a French film crew made a short feature about the Glasgow Housing First pilot as part of wider coverage about homelessnesspolicy in Scotland.

Turning Point Scotland also hosted a formalvisit from a delegation from Vienna, Paris,Barcelona and Helsinki, as part of an adultlifelong learning programme partly funded by Grundtvig. This helped shared ideas and practice about Housing First servicesacross Europe. These exchanges are importantto help foster relationships and developfurther knowledge in key areas of interest.Strengthening existing domestic networksand partnerships will remain the core aim of the business. To raise awareness of theHousing First pilot Turning Point Scotland is hosting a conference in Glasgow inSeptember 2012 for key stakeholders in the Scottish Government, local authorities,social work, housing associations andvoluntary sector.

Building on our success

Growing and developing new services is vital if we continue to support the most vulnerablemembers of society in Scotland. Taking an evidence-based approach and using peer supportensures that we further add value to the service we provide.

1312

“I’ve been withTurning PointScotland for twoweeks and I feelbetter than I’vebeen in the last20 years.”

Taking New Approaches

“Turning Point Scotland has established a brand name that can be trusted to help supportsome of the most vulnerable members of society.The organisation aims to maintain the existingbusiness and grow and develop new services.”

gMARTIN CAWLEY CHIEF EXECUTIVE

Heriot-Watt University are carrying out anindependent evaluation of the Housing First service in Glasgow. Looking back at the initial stages of the service, the initialevidence collected has been largely positive.

The role of Peer Support Workers has been a positive aspect of this service. This hashelped add a different level of experience to the team. They feel they picked upconfidence, skills, experience and knowledgeto help their career development. Peersupport workers add value to service delivery.

Housing First Glasgow has undergone asuccessful year in terms of growth, not only in terms of individuals supported, but by increasing the number of housing associations they are now working with. These include Queen’s Cross, Southside,Thenue, ng homes and New Gorbals.

1514

“I’m looking forward to theprospect that I don’t have tolie. The thing is that whenyou start lying, the wholedeceit thing kicks in. You liefor a lie, then have to tellanother lie...Lies kind of rolloff my tongue naturally,probably because I’ve beendoing it so long. But I’m justtired of doing it. Theprospect that I can be honestand just say ‘look, I’m toodrunk today, or too full of ittoday’, and they won’t giveup on me...It seems quiteexciting. It’s going to helpme a lot, just because I don’tneed to lie anymore.”

gMALE SERVICE USER, IN 30s

“They (peer support workers) have been thereand done it. It makes a big difference to my life,having people you can look up to who say ‘well I did it this way’.”

gMALE SERVICE USER, IN 30s

Rosie’s Big LotteryRosie’s Social Enterprises in Aberdeen hasdeveloped as a brand in their own right. Staff provide vocational training andemployment to people who have experiencedmental health issues in the cafe, framers & giftshop and wedding stationery business. The employment market in the UK is goingthrough one of the most challenging periodsin decades and competition for jobs inextremely fierce. For people who have gaps in their employment or face additionalchallenges due to their mental ill health,finding stable employment is even harder.

Rosie’s Social Enterprises has securedadditional funding to continue this work.Individuals working in the enterprise can getwork experience in professional businesswithin a supported environment to buildconfidence and gain experience in dealingwith the public and developing practical skills.

The Big Lottery recognised this commitmentto helping those furthest from theemployment market make the transitiontowards a job as part of their Investing inCommunities Life Transitions Programme and awarded a grant of £380,000 over the

next five years. This funding is helping Rosie’scontinue supporting people to return to fullor part time mainstream employment. Themoney will also be used to deliver outcomesfor individuals to actively engage with jobseeking services, improve their employmentprospects and improve their self-esteem. This will enhance their opportunity to returnto mainstream employment.

“Rosie’s Cafe has been a lifelinefor me. Working in the cafe hasbeen fantastic and has helped me to get some confidence back.At Rosie’s they see the person, not the illness and they are verypatient with you.”

gKEVIN

Recognised For ExcellenceTurning Point Scotland aims for the higheststandards of service delivery and has anestablished reputation for improving the lives of people with a number of complexissues. To enhance our reputation further to maintain existing services and grow the business, the organisation is aiming to achieve Recognised for Excellence (R4E), an international quality award. This standardcan apply to not just voluntary sector organisations but also against those in thepublic and private sectors. Having a mark ofquality will become increasingly important aspart of the personalisation agenda as peoplewill know they are receiving the highest levelsof service available whilst achieving value for money from their personal budget. Thiswill also be important for partners TurningPoint Scotland provides services alongside, to work with an organisation that has a nameassociated with quality and excellent levels of service delivery. Employees will also benefitfrom being part of an organisation with anenhanced reputation for their career andprofessional development.

People were given the opportunity to record a short video diary about their experiences orleave a comment on the Talking Wall. Therewere also evaluation and feedback forms filledout on the day and a system of voting whatpeople liked or disliked. The idea was to createa number of ways for the people TurningPoint Scotland supports to express how theyfeel about the support they receive and tobuild their confidence about speaking out.

The high level of attendance across all threeevents, the participation in all of the activities,as well as the general positive atmosphereindicated there is a great demand for this kind of interaction and involvement. Feedbackwas very positive. All the information waspulled together and collated into aconference report.

TPS Connects has been designed to bringtogether all aspects of service userinvolvement and inclusion at Turning PointScotland. Three service user conferences were held last year. Hundreds of service usersand staff came together to share activities,discussions and experiences. These eventswere held in Aberdeen, Clydebank andGlasgow. People supported by Turning PointScotland were involved in decision-makingfrom the beginning in the early planningstages right through to delivery in order tomake them feel more involved and valuedand to ensure the conferences would beevents that other service users would want to attend. Everything from choice of food atthe hotel to the format of the workshops was taken into account. A working group wasset up to meet every six weeks for six monthsto help plan the events. Service users were atthe heart of this process at every stage. Theaims of the conferences were to identify areasof the services that were working well orneeded improving, explore ways to improve

communication between individuals and theBoard, and to meet new people and to inspireothers by sharing experiences.

With the aims of the conference in mind it was important the activities got peoplemore involved. Members of the Board alsoattended. Staff and service users sharedexperiences and most importantly it did make people feel comfortable about speakingout. The conferences brought people fromservices from across the country to take partin drama workshops, origami, art, music and computing. Video clips of personal storieswere played to the delegates to inspire andmotivate people and there were a wholerange of different ways of creating discussionand encouraging people to express how theyfeel about the support they receive. Membersof the Board, the Chief Executive, a colleaguefrom Glasgow Alcohol and Drug Partnership,and a service user sat on a panel to takequestions from delegates in the popular‘Question Time’ style debate.

TPS Connects

Service User Involvement has played a key role in helping to bring the organisation closer to thepeople it supports, by giving them a say in the service they receive.

16 17

Roberto, who uses the Mile Endservice in Renfrew, was part of theworking group for TPS Connects.Talking about his experience he said:

“I wanted to be part of it.It was good to get togetherand put forward our ownideas. We spoke about thehotel and all of the thingswe wanted to happen. Therewere no disagreements!”

“It turned out very well, allthe ideas from everybody.I enjoyed the computerworkshops and the disco but my favourite part waswhen I got to make a speech to everyone on theday. I wasn’t nervous, I doquite a lot of speaking in my drama class.”

“Everyone had the chanceto speak out on the day.Everyone took part in theVideo Diaries and share how they were feeling. Wegot a chance to say what’sgood or not so good aboutTurning Point Scotland indifferent ways.”

“I got to meet up with acouple of friends from theother services too.”

“We should do it again, it was a good experience tospeak out and it is good forTurning Point Scotland.”

“From thebeginning tothe end of theconference Ireally enjoyed it and I enjoyedthe workshops.”

gBRIAN

of Turning Point Scotland

services were graded good,very good or excellent forService User Involvement in 2011/2012*

*As inspected by Care Inspectorate acrossall Turning Point Scotland services

100%

1918

“Good to hear other peoplesstories and how they havetackled their problems.”

“The format has been fun,not boring.”

“I enjoyed meeting the Board members and staying in a nice hotel.”

“Turning Point Scotland isthe perfect name, it hashelped me turn my lifearound and be at a pointin my life I am happy with,Thanks Milestone.”

“I’ve been at the GDCC2 weeks and I feel betterthan I’ve been for the last20 years.”

gTALKING WALL COMMENTS(SYT, GLASGOW)

“The conference wentsmoothly, the way theplanning group wanted it to.”

“From the beginning to the end of the conferenceI really enjoyed it andI enjoyed the workshops.”

“I like that at 218 all the staff and residents are equal.”

“Turnaround has helped me look at my life andI know what to do to keepmyself in recovery.”

gTALKING WALL COMMENTS(SYT, GLASGOW)

Developing TPS ConnectsTPS Connects is not just about one off events but a continuous open forum forpeople who use services to get involved, in helping to shape Turning Point Scotland as an organisation and to meet each otherand share experiences. Listening to feedbackfrom service users and acting on it to improveservice delivery is a key objective of thecharity. Service users identified that the waythey receive information about their supportcould be delivered in a better format that iseasier to read and understand. Acting on acommitment made to develop and publish a number of ‘easy read policies’, service usersBrian Robertson and Elizabeth Irving joinedAileen Reid, Access & Inclusion Coordinator to form a planning group to design newpolicies. The group also looked at the Charterfor Involvement to consider what wasimportant to service users so this could beincluded. The group also looked at existingstaff policies and how they needed to beadapted from a service user’s perspective.‘Things to Know About Support Planning’ was launched at TPS Connects and ‘Things to Know About Involvement’ and ‘Things toKnow About Holidays’ followed later. Morepolicies are being planned. The process wasall in response to feedback from people theorganisation supports.

TPS Connects DigitalThe popularity of the computer workshops at TPS Connects and the confidence shown by those attending using online technologyshows the high level of engagement peopleTurning Point Scotland supports have withdigital media. The organisation has investedconsiderable time and resources into theonline aspect of the business and how it canengage with existing service users and reachout to potential new service users and theirfamilies, as well as relevant stakeholders andour partners. The revamped Turning PointScotland website now has a dedicated‘Service User Zone’. This is being developed as an online portal to share information,photographs and videos. Regular newslettersare hosted online as well as news aboutupcoming TPS Connects events and the EasyRead policies. This existence of TPS Connectson the web means this aspect of the service isnow available to service users whenever theylike. This is an area the organisation is lookingto grow and develop as digital mediacontinues to evolve and Turning PointScotland continues to look at different ways to engage and interact with the people it supports.

gEVALUATION RESULTS

of people said the Glasgow

event fully or to a large extent achieved its aim ofproviding motivation forpeople in recovery.

gEVALUATION RESULTS

of service usersattending the

event in Clydebank said they met new people

98% 95%

Statement of Financial Activities (incorporating income and expenditure account)For the year ended 31 March 2012

Incoming resourcesIncoming resources from generated funds- Voluntary income- Investment incomeIncoming resources from charitable activities

Total incoming resources

Resources expendedCosts of generating funds- Costs of generating voluntary incomeGovernance costsCharitable activities

Total resources expended

Net incoming resources

Total funds brought forward

Total funds carried forward

All income and expenditure is from continuing activities.

All recognised gains and losses in the current and previousyear are included in the Statement of Financial Activities.

UnrestrictedFunds

£

1,282,18610,296

25,342,468

26,634,950

39,59530,178

24,793,515

24,863,288

1,771,662

8,747,538

10,519,200

RestrictedFunds

£

95,789--

95,789

--

95,789

95,789

-

-

-

2012£

1,377,97510,296

25,342,468

26,730,739

39,59530,178

24,889,304

24,959,077

1,771,662

8,747,538

10,519,200

2011£

431,7039,901

25,951,978

26,393,582

39,57437,248

26,228,315

26,305,137

88,445

8,659,093

8,747,538

Board

Tony Cameron C.B. - Appointed as Chair September 2011Elizabeth Gray - Appointed Vice Chair September 2011Vinaykant Ruparelia - Retired after his final term September 2011Keith Howell - Retired after his final term September 2011Colin Rae - Retired after his final term September 2011Dr Eilidh Whiteford - Resigned September 2011Callum AllanRaymond EdwardsEwan McIntyreMargaret NashSheila LowSheila Fazal - Appointed to Board September 2011Tony Wringe - Appointed to Board September 2011Peter Hamilton - Appointed to Board September 2011Jo Pike - Appointed to Board September 2011Alyn Smith - Appointed to Board September 2011

Executive Team

Martin Cawley, Chief ExecutiveKenneth Crawford, Finance and Resources ManagerWendy Spencer, Senior Operations ManagerCraig Winter, Business Development and Improvement Manager

Board of Directorsand Executive Team

2120

Financial Statement

Notes

234

567

10

“As a Board Member I lookforward to visiting thevarious services andpeople who work withand benefit from TurningPoint Scotland. To listen to where we as a Boardcan change and developour approach or investmentto better service the TurningPoint Scotland community.”

gTONY WRINGEBOARD MEMBER

Learning Disability Services

Dumfries & Galloway Services22 Newall TerraceDumfries, DG1 1LWT 01387 247 123E d&g@turningpointscotland.com

Dundee & Angus Services2 Coldside RoadDundee, DD3 8DFT 01382 818 094E dundee@turningpointscotland.com

Greyfriars CloseElginMoray, IV30 1ERT 01343 556 466E greyfriarsclose@turningpointscotland.com

Inverclyde4 Argyle StreetGreenock, PA15 1XAT 01475 729 124E inverclyde@turningpointscotland.com

Mile EndStudio 908Mile End MillAbbey Mill Business CentrePaisley, PA1 1TJT 0141 840 2299E mileend@turningpointscotland.com

Perth & Kinross3 Grosvenor HouseShore RoadPerth, PH2 8BDT 01738 639 950E perth&kinross@turningpointscotland.com

SAIL4B Citadel PlaceAyr, KA7 1JNT 01292 267 439E sail@turningpointscotland.com

The Courtyard31 Ardfin CourtPrestwick, KA9 2LUT 01292 671 396E thecourtyard@turningpointscotland.com

Viewpoint4C Citadel PlaceAyr, KA7 1JNT 01292 886 589E viewpoint@turningpointscotland.com

Weavers MillStudio 908Mile End MillAbbey Mill Business CentrePaisley, PA1 1TJT 0141 840 2299E weaversmill@turningpointscotland.com

Housing Support Services

Dumfries & Galloway Housing Support ServiceBurns House30 Harbour StreetStranraer, DG9 7RDT 01776 700 666E d&g@turningpointscotland.com

North Lanarkshire Housing Support ServiceUnit 74Fountain Business Centre19 Ellis Street, ML5 3AAT 01236 426807E northlan@turningpointscotland.com

Substance Misuse Services

Big River79 High StreetGalashielsSelkirkshire, TD1 1RZT 01896 759 740E bigriver@turningpointscotland.com

Edinburgh Substance Misuse Services5 Links PlaceEdinburgh EH6 7EZT 0131 553 2222E cars@turningpointscotland.comE leith@turningpointscotland.com

GDCC123 West StreetGlasgow, G5 8BAT 0141 420 6969E gdcc@turningpointscotland.com

Milestone26 Orr StreetBridgeton, G40 2AJT 0141 556 5880E milestone@turningpointscotland.com

Northern Horizons9 St Peter StreetPeterheadAberdeenshire, AB42 1QBT 01779 470 490E northernhorizons@turningpointscotland.com

SEASTAR2nd Floor3 Killoch PlaceAyr, KA7 2EAT 01292 619 940E seastar@turningpointscotland.com

South East AlternativesAdelphi CentreRoom 13a12 Commercial RoadGlasgow, G5 0PQT 0141 429 7229E sea@turningpointscotland.com

Studio 873 High StreetElgin, IV30 1EET 01343 543 792E studio8@turningpointscotland.com

Glasgow Abstinence ProjectSouth East AlternativesThe Adelphi Centre12 Commercial RoadGlasgow, G5 0PQT 0141 429 7229E gap@turningpointscotland.com

Mental Health Services

Midway Services54 Govan RoadGlasgow, G51 1JLT 0141 419 4520E midway@turningpointscotland.com

Midway Supported Living Service11 Bressay RoadBarlanarkGlasgow, G33 4UXT 0141 781 1496E midway@turningpointscotland.com

Aberdeen Social Enterprises45-49 Holburn StreetAberdeen, AB10 6BRT 01224 575 196E rosies@turningpointscotland.com

STABLE45-49 Holburn StreetAberdeen, AB10 6BRT 01224 577 322E stable@turningpointscotland.com

Criminal Justice Services

218218 Bath StreetGlasgow, G2 4HWT 0141 331 6200E 218@turningpointscotland.com

CACTUS2nd Floor45 High StreetPaisley, PA1 2AHT 0141 889 3872E cactus@turningpointscotland.com

Turnaround219 Gleniffer RoadPaisley, PA2 8ULT 01505 810 800E turnaround@turningpointscotland.com

Homelessness Services

Glasgow Alcohol Rehabilitation ServiceGarscube House840 Garscube RoadGlasgow, G20 7ET 0141 948 0092E garscubehouse@turningpointscotland.com

Housing First121 West StreetGlasgow, G5 8BAT 0141 429 8032E housingfirst@turningpointscotland.com

Link Up112 Commerce StreetTradestonGlasgow, G5 8DWT 0141 420 1929E LinkUp@turningpointscotland.com

Midpoint5 Links PlaceEdinburgh, EH6 7EZT 0131 553 2222E midpoint@turningpointscotland.com

Moving On1 Shawpark CourtFlat 0/4Maryhill, G20 9AGT 0141 946 5870E movingon@turningpointscotland.com

PITSTOP63 Moray RoadFraserburghAberdeenshire, AB43 9QXT 01346 512 056E pitstop@turningpointscotland.com

Huntington’s Disease & Early Onset Dementia Services

Midway Social Opportunities54 Govan RoadGlasgow, G51 1JLT 0141 419 4520

SHAPETop Floor45-49 Holburn StreetAberdeen, AB10 6BRT 01224 577 327E shape@turningpointscotland.com

Acquired Brain Injury ServicesDumfries and Galloway ServicesNewall House22 Newall TerraceDumfries, Dg1 1LWT 01387 247 123E d&g@turningpointscotland.com

AutismDumfries and Galloway Services22 Newall TerraceDumfries, DG1 1LWT 01387 247 123E d&g@turningpointscotland.com

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Directory of Services