Making an Impact

Session agenda

Making an Impact … What does it look like?

Understanding the importance of Performance, Image and Exposure … The PIE Model

Seeking feedback and developing an action plan to improve your impact

How do you make an “impact”….

You know it if when you see it!

How do you make an impact?Impact = Confidence + Competence + Credibility Consistently delivering exceptional results

Connecting dots…how big pictures relates to tactical execution

Demonstrating intimate knowledge and expertise of the subject matter

Exuding confidence…but not arrogance

Maintaining composure…effectively managing thru crisis

Presenting information clearly and concisely…the art of charts

Interacting and communicating at all levels of the organization

Definition derived from 5 Steps to Professional Presence by Susan Bixler and Lisa Scherrer Dugan

A framework for success

The PIE Model Performance Image Exposure

PIE – A formula for successYour current performance lays the foundation for growth

Performance• Entry ticket • Reputation builder• Starts the legacy…

Your legacy• Common denominator

in the promotion process

• Confirms your ability to take on more responsibility

• Must grow to stay above the bar as It is continuously being raised

Image• It’s the message you

send before you speak, whether intentional or not

• Includes attire, confidence and demeanor

• Develops early in your career

• Says “I’m Ready”

• Every interaction counts. Make sure all are positive

Exposure• High career impact

• How others know of your performance

• Makes you visible to those who can influence your career

• Can be enhanced by network of mentors, bosses & champions

• People love it, but can be good or bad

Performance is key

Develop a reputation for delivering results

Make a difference on every job and perform each with the goals of the organization in mind

Take the hard job…err on the side of the bigger challenge

Do everything with a sense of urgency and a drive to win

Make each decision in the best interest of the business

Take risks, present new ideas but always relate them directly to current business needs

Reputation

Reputation counts – It is your track record that is developed over time based on your ability to perform.

It is how your behaviors are perceived by others.

Your reputation is within your control – decide what you would like to be known for and then conduct yourself accordingly.

Delivery counts – what you say and how you say it

Image

What you project …

and others see

The elements of image

Demeanor and posture

Appearance and dress

Eye Contact and handshake

Communication..verbal, non-verbal, written

Communicating a message

Body Language is the most important factor in communicating your the message.

Tone of Voice communicates more than the words of the message

The Least Important Factor is the words or content of the message.

Content7%

Vocal Influence38%

Nonverbal Influences

55%

Making an impact in e-mail communications

How would you feel if you

received this e-mail?

What is the meaning you

attached to the

underlined/bolded words and

the red font?

Why did she copy your boss on

the e-mail?Jane DoeJane Doe Jane DoeJane Doe

Tips for e-mail communications

Be careful using certain keys and functions The bold, underline and all caps key are

equivalent to shouting at someone..exception is in the title line

The exclamation point conveys anger, frustration or excitement

Keep e-mail short and to the point

Only copy those individuals who need to know information about the subject

If you are sending an e-mail while you are upset, let the e-mail sit in draft form at least 24 hours before you hit the send button.

Reread your e-mail for typographical and grammatical errors

Use the “!” to convey urgency or excitement

Definition derived from 5 Steps to Professional Presence by Susan Bixler and Lisa Scherrer Dugan

The importance of feedback

Steps to improve your impact

Ask for feedback … How do others see you?

Assess gaps relative to your career goals

Develop an action plan

Seek additional feedback

Ways to seek feedback

Ask your boss, mentor and co-workers

Participate in a 360º process (a survey in which your peers, managers, customers, and direct reports provide their feedback)

Refer back to your performance review

Personal awarenessNot Known

to Self

Known to Others

Not Known to Others

OpenAttitudes, behavior,values – known to us and others

Known to Self

HiddenWe freely keep within ourselves, often retained out of fear

BlindWe do not know

but others see clearly

UnknownComplex things

that are revealed when something

happens

The window divides personal awareness into four different types.

Johari Window

Disclosure, feedback and experience

Disclosure, Feedback and Experience expand our Open pane and we gain access to the potential within us.

Not Known to Self

Known to Others

Not Known to Others

Known to Self

Open

Hidden

Blind

Unknown

Blind

Hidden Unknown

Ask

Feedback

Open Blind

Hidden Unknown

Ask

Feedback

Tel

l

Dis

clos

ure

Open

Experience

Learn

Exposure

Exposure … how much is enough?

Is your work visible?

Do you understand the connection of your work to the overall goals of your organization? Your division? Your company?

If you were asked by (name the person)…how would you answer … “what do you do?”

Just enough for a warm glow…

Attending networking events

Know the hot topics, both internally and externally

Be positive and energized or the game is over

Understand the overall business strategy

Initiate a discussion. In this case, good things do not come to those who wait

Work the whole room. One and two layers above you are more important than the top leader.

Elevator speech

What would you say about yourself in a 90-second elevator ride with a leader in your organization?

An Elevator Speech is a tool used to clearly, concisely and simply state the following about yourself:• Who you are• What you do• How your contributions connect with the high-

level strategic initiatives• Why you love what you do

Networking with senior leaders

Get out of the weeds before you interface with senior leaders

Stick to your elevator speech. Use each leader’s time wisely.

Stay in your knowledge zone and be ready for their follow-up

Know senior leaders’ key metrics and how you impact them

Your reputation speaks louder than your elevator speech. Do not expect to verbalize your reputation – Let it speak for itself.

Summary

Impact … you know it when you see it … know what people see in you

Seek feedback and develop an action plan to close gaps

Develop a reputation for delivering results

Make the most of every networking opportunity