make the connection

P R I N T � C O P Y � S C A N � M A N A G E

Make sure your office is perfectly equipped for the future

make the connection

make theconnection

We understand your dilemma. So, we’ve decidedto tell you about some of our clients’ experiences.Stories that people like you have told us.You will discover:

� How your print and copy requirements can

be perfectly matched to the latest technology

from top brand names you can trust.

� That we can provide the software you need

to improve control and security or scan and

store documents for easy retrieval.

� Our drive to proactively maintain your

equipment and seamlessly top up your

consumables.

� How committed we are to helping

you reduce your carbon footprint.

� How easy your life would become if we fully

managed your print environment for you.

These are real stories. Read on, and we’llshow you why people like you make theconnection with Balreed Digitec.

This brochure doesn’t catalogue our productsand services. Instead, it tells the story of howour people, products and services can changeyour working environment for the better.It’s about making a connection with you.

You know that there are quite a few businesses outthere which lease or sell copiers and printers. Andnearly every company will tell you it is their servicethat sets them apart. Faced with these claims, howcan you tell which companies are going to deliveron their promises?

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0800 999 9500 balreed.com

Small change,big savingsBased on the findings of a recent print audit,

we made a few suggestions to a company

which resulted in big cost savings. For example,

an employee, printing 500 sheets per week, was

using an inkjet printer on his desk. It was costing

the business £975 per quarter. We recommended

replacing the inkjet with a networked laser device,

which would reduce the cost to £318 per quarter.

This small change meant a saving of more than

£2,500 per year!

Cost effective solutions

“Balreed continues to add value to any new initiatives and business changes, and has improved the quality of the work we do for our clients. The cost savings have exceeded our expectations – an excellent partnership all round.”

Gartner Dataquest, 2008

Chief Financial Officer, healthcare company


“Companies that actively manage their document output will be able to save between 10 and 30 percent of their recurrent spending.”

print auditA print audit is an analysis of your current print

and copy devices, the volumes they produce, your

colour to mono print ratio and your equipment

deployment. Understanding the true cost of

producing printed pages means you can make

informed decisions about your fleet, realise cost

savings and efficiencies across the business, as

well as cut your carbon footprint by reducing

energy consumption and minimising waste.

Two years ago, Balreed Digitec conducted a print audit

for one of the world’s leading healthcare companies.

We found that there was potential for substantial cost

savings and efficiencies across the business, coupled

with a need for better technology and print quality.

One of the recommendations we made was to install

a production machine at their head office, enabling

them to print medical and instruction manuals

on demand. Ongoing improvements mean that

the company’s current audited savings are now

over £586,000.


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Anticipating your needsOne of our clients, who runs their business 24/7, started

doing much higher volumes than usual. We knew about

it straight away because we can remotely manage our

devices. We know when routine maintenance is due

or when there is only 20% of your toner left. We were

on to it straight away. A quick call to the client and

extra toner stocks were delivered so they could

work through the night.

Remote management service wins praise

Pre-Press Manager, South West

“Balreed has given us exactly what they promised: quick and professional service support, close account management, a cheerful and helpful manner from whoever I speak to and, above all else, a feeling that the client comes first.”

remote managementOur market-leading remote management software means that we can monitor your equipment and track activity from afar. So, when your device needs attention or consumables, we know about it before you do and we have the information we need before arriving on site.

First thing on a Friday morning, our remote management

software alerted us that a device had an unusual fault.

The engineer called ahead to the City client and

discovered that a cup of coffee had been spilled

down the back of the machine. He asked the client to

disconnect the device for safety reasons and advised him

that there was no chance of fixing the machine that day.

Our local service manager immediately phoned the

client and, after a brief discussion to check the urgency

of the situation, a loan machine was sent from our

warehouse, installed and fully networked within

three hours. The client was able to finish the

outstanding print jobs before the weekend.

Chief Information Officer, London

“I am happy to say that despite a discouraging start to my Friday, it all ended much better than expected. I was most impressed with the quick decision-making and even faster actiontaken to solve the problem. Well done.”

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Optimising fleet efficiencyOur Service Manager recently called on one of our clients to review our service standards. He presented a fullreport covering all activity for the period. The client could see from the data that three of the devices were doing higher volumes than expected, while one device was hardly doing any volume at all. They discussed rebalancing the fleet so that the loads were even and remedial action was agreed. The client was also very satisfied that all service targets had been met.

Going that extra mileOne of our larger clients called us in recently

to discuss upgrading some of their equipment

supplied by another provider. During the

meeting, we were told that on one of the

floors, some of this equipment was out of

service and that most of the print and copy

work was being routed through a multi-

functional device provided by Balreed on

a lower floor. In view of their predicament

and to give the client time to consider their

options going forward, we suggested providing

them with a loan device. A quick call to the

service manager and it was on site within hours.

Managing Director, South East

IT Manager, London

“I am very impressed at how you spotted the opportunity to exceed my expectations and stepped in to fill the gap. Please pass on mythanks to everyone concerned, it is a job well done.”

accountmanagementEach of our account managers makes it their personal

responsibility to ensure clients are completely satisfied with

all aspects of the relationship. Behind the scenes, you will

find analysts, the management team, the delivery crew, IT

and installation technicians, trainers and a national network

of service engineers. Call our helpdesk and you will receive

a quick response, from a real person, who takes full

responsibility for resolving your enquiry.

“Balreed Digitec provides very good after sales service. In particular, their response times and ability to fix the equipment quickly, mean that my fleet is running efficiently nearly 100% of the time. I would recommend them to anyone on the lookout for a reliable and consistent team.”


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Measuring print and copy carbon emissionsOne of our clients, an educational institution, was

looking to upgrade their equipment and purchase

software which enabled them to charge back copy

and print costs to students. They liked our environmental

policy and how we select suppliers based on their green

credentials. When choosing the software, a big attraction

was the option to produce environmental impact

reports. These let the college keep track of their carbon

emissions, and can even be shown as the amount

of trees or electricity used.

Ourenvironmental policyBalreed Digitec, its partners and suppliers are

committed to environmental best practice. All of our

business activities, recommendations, and supply and

management of equipment aim to comply with the

latest green technology developments and legislation

in an effort towards a cleaner planet.

Some of the things we do for clients include:

The Carbon Trust, 2009

� Using an energy consumption calculator to work out the energy used by each device.

� Using the Carbon Trust checklist to help you reduce your print and copy carbon footprint.

� Collecting and recycling all your used consumables free of charge.

Balreed Digitec has joined the mass movement of

businesses, organisations and individuals in the 10:10

effort to reduce UK carbon emissions by 10% in 2010.

Our commitment to10:10

going green

“The business benefits are too great to ignore. Through simple measures,SMEs in the UK could save a combined£1.37 billion of energy in a single year.”

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Working with Balreed Digitec, you will soon seethat our team is highly trained and experienced. We do our utmost to ensure that the service and support you receive consistently meets the highest standards. Our chosen partners include the world’s leading manufacturers Canon, HP, Konica Minolta and Ricoh.

service excellence

Making sure your equipment is always up and runningA service engineer received an urgent call to a client who was having difficulty with a high volume print device.The client had a large job to finish for an important customer before the next morning. The engineer was ableto repair the fault quickly and, instead of leaving straightaway, he stayed behind after hours to oversee the job and give the customer peace of mind.

“I am extremely impressed and grateful forboth the speed of your response and the care and attention that your service engineershowed while on site. It meant I was able to meet a deadline for a large client with complete confidence. Thank you.”

Print Manager, London

Our service does set us apart� We have a guaranteed response time of four hours, but on average we repair devices within 2.5 hours.

� We phone ahead to say when you can expect us.

� If a technician is called to your premises for any reason, he or she will take the time to thoroughly check the wholedevice as part of our preventative maintenance programme.

� We produce a quarterly report detailing your device’s performance, print volumes, call outs and response timesso you know if we’re meeting our agreed service levels.

We deliver on our promises

Our clients have shared their stories. You’ve read about great savings, hassle-free remote management, proactive account management, reductions in environmental impactand people who always go the extra mile. You can tell we are a business that delivers.

The Balreed Digitec experience starts from the moment you connect with us.


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0800 999 9500


make the connectionOur people, products and services can change

your working environment for the better.

You’ve read the stories that people, like

you have told us.

make the connection

balreed.com

Offices located in:

London

Maidstone

Wakefield

Bristol

Birmingham

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make the connection

Documents

current print

print quality

print environment

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print copyscan

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print audit deployment

recent print audit