madrid alfresco day 2015 - john pomeroy - why alfresco in today’s digital enterprise?

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Madrid June 25 th , 2015 Why Alfresco in today’s Digital Enterprise? Madrid – June 25 John Pomeroy, VP EMEA

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Madrid June 25th , 2015

Why Alfresco in today’s Digital Enterprise?Madrid – June 25

John Pomeroy, VP EMEA

John PomeroyVice President, EMEA

San Mateo Atlanta London Maidenhead Sydney Tokyo

“We have our legacy ECM system in place, heavily customized and integrated into our existing systems

and infrastructure with all users trained”

However beneath the surface“We have spent a fortune customizing and integrating our

proprietary system, upgrades are a nightmare with an unsustainable TCO. Users are finding ways to work around

system as it is cumbersome, not intuitive and external collaboration is a constant challenge.”

4

EC

M M

arket

5

Drivers of Digital Transformation

Explosion in Digital Content

Growth 2010 to 2020

50X

New Ways of Working

of world’s workforce will be mobile in 2015

37%

Extended Enterprise

Suppliers Resellers

CustomersContractors

Where Content Lives

61%13%

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Legacy Systems Left Behind

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“Mobile access and external collaboration are constant challenges.”

“Upgrades are a nightmare. We’re spending a fortune customizing a closed, proprietary system.

The TCO is unsustainable.”

“Users are going around the system, and security and compliance gaps are growing.”

Legacy Systems Left Behind

Today’s Requirements For Users

• Easy to Use

– Think “Consumer Web”

– Intuitive search and actions

• Easy to Access

– From preferred device

– From within preferred application

– Security and compliance is implied

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Today’s Requirements Business

• Drive Growth– Increase customer satisfaction

– Meet the growing need for extended collaboration

– Gain agility needed to innovate and respond

• Manage Costs– Streamline content-oriented processes to increase

efficiency

– Automate systems and consolidate repositories

• Mitigate Risks– Control and secure valuable corporate information

– Automate records management for seamless

compliance

– Readily meet company, industry and regulatory

obligations

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• Easy to Manage

– Users/Access/Roles/Function

– Revisions/Process/Notifications

– Insights / Analyze / Measure

– On-Prem / Cloud / Hybrid

• Easy to Integrate

– Rapidly evolving infrastructure and applications

– Integrate with existing applications

– Inside and outside the organization

• Secure

– Access

– Storage/Encryption

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Today’s Requirements For IT

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Alfresco is the only modern ECM platform that is built for today and ready for tomorrow.

SMART for IT

SIMPLE for Users

SECUREfor Business

Better Adoption and Productivity

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Sim

ple

Work Any Way, Anywhere

Access content from familiar applications and devices,

including mobile

Right Content at the Right Time

Enhance productivity with powerful content management

and custom workflows

Collaborate with Extended Teams

Securely share content and process, inside and

outside the organization

Better Adoption and Productivity

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Sim

ple

Work Any Way, Anywhere

Access content from familiar applications and devices,

including mobile

SharePoint

Outlook

IOS

Android

Better Adoption and Productivity

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Sim

ple

Right Content at the Right Time

Enhance productivity with powerful content management

and custom workflows

Results filteredSimple, consumer‐like search 

experience

Supports knowledge mining, discovery and re‐use

Features include:Filtered results based on metadataAuto‐suggestSearch term highlightingSaved searches“More like this” searches

Better Adoption and Productivity

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Sim

ple

Collaborate with Extended Teams

Securely share content and process, inside and

outside the organization

No Dead-Ends, No Surprises, No Lock-In

16

Sm

art

Hybrid Platform for Flexibility

On premise, in the cloud, or both with seamless syncing of

content and process

Open Technology forAgility & Extensibility

Easy to integrate, manage and build on with open standards

and open source

Enterprise Grade for Reliability

Built-in resilience and scalability for critical content in

demanding environments

No Dead-Ends, No Surprises, No Lock-In

17

Sm

art

Hybrid Platform for Flexibility

On premise, in the cloud, or both with seamless syncing of

content and process

No Dead-Ends, No Surprises, No Lock-In

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Sm

art

Open Technology forAgility & Extensibility

Easy to integrate, manage and build on with open standards

and open source

No Dead-Ends, No Surprises, No Lock-In

19

Sm

art

Enterprise Grade for Reliability

Built-in resilience and scalability for critical content in

demanding environments

More Control, More Compliance

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Secure

Multi-Level Security Coverage

Heavy-duty safeguards, including encryption,

all the way to end user devices

Robust Records Management

Designed for ease of use to improve adoption across all

types of content

Hybrid Sync

Remove content silos and extend collaboration

More Control, More Compliance

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Secure

Multi-Level Security Coverage

Heavy-duty safeguards, including encryption,

all the way to end user devices

Content encrypted at rest• Secures the content store from data centre access• Uses standard Alfresco extension points• Leverages open standards (JCE)• Customers control the master keys• Uses a “double‐key” design• Master key is used to generate encryption keys• Encryption keys are used to encrypt content

More Control, More Compliance

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Secure

Hybrid Sync

Remove content silos and extend collaboration

Flexibility

On Premise• Internal users, highly secure

Cloud• External users, Ubiquitous 

access

Control

• Defined by business to reflect business requirements

• Hybrid sync can be triggered by rules

• Rules can be based on content location, action, state, date, etc…

More Control, More Compliance

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Secure

Robust Records Management

Designed for ease of use to improve adoption across all

types of content

Content ManagementCreateEditFind

VersionWorkflow

Access Control

Records ManagementAutomated filing

File PlanDisposition

AuditSecurity

Archive / Destruction

Content Management

ExtendedEnterprise

Collaboration

ComplianceManagement

CaseManagement

Business Process

Management

Content Types

Solutions

Integrations

Access

Simple. Smart. Secure.

PlatformCapabilities

Capture – Store – Access – Share – Manage – Secure - Control – Process – Integrate – Analyze

Mobile Share (web)Desktop EFSS Productivity Apps

EnterpriseStack

Open Standards

CMISFTP

SMTP iMAP

Built-InConnectors

Documents CADAudio Web Email Video Text Files

ImagesPhotographsHTML XML

Alfresco in Action

“Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.”

Gartner, “What the Board of Directors Needs to Know about Digital Business

Alfresco’s customers are not just upgrading their ECM system to a new modern architecture.

They are using Alfresco to enable new ways of working, streamlining business processes, driving efficiencies, improving

customer satisfaction and delivering competitive advantage.

Alfresco in Action

Alfresco In ActionGovernment

Finance

Manufacturing

Transportation & Utilities

Healthcare Other

Customer Success in Government• Internal Use

– Capture, management and retention of policy, correspondence & project document

– Automation of review and approval process including external participant

– Automation of FOI request capture, review, approval and response process

• Secure Cloud– Provision of secure access to other

departments and external bodies to relevant information

• Public Cloud– Citizens portal to facilitate requests

and post notifications

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Central &

Local

Customer Success in Emergency Svcs• Internal Use

– Automating the capture, management and processing of incident information

– Management, review and editing of TB’s of video from an ever increasing variety of source

– Integration with existing incident reporting systems

• Secure Cloud– Providing secure information as required

across the emergency service– Providing remote workers immediate

access via mobile devices to vital information at scene of incident

• Public Cloud– Incident reporting and notifications

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Em

ergency Services

Customer Success in Financial Services• Internal Use

– Automation of review and approval/rejection process

– Integration with existing internal policy management systems

– Streamlining of new customer on-boarding process to allow automated remote upload of required documents

• Secure Cloud– Secure access by Agents, corporate

accounts & IFA’s• Public Cloud

– Enable self-service mobile claim submission & tracking including images

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Financial Services

Customer Success in Healthcare• Internal Use

– Automating the capture, management and processing of “Integrated Digital Patient Records”

– Integration with existing medical imaging and reporting systems

• Secure Cloud– Providing secure information as

required to other Patient Care Organisations

– Providing care workers immediate access via mobile devices to vital up to date information at point of care

• Public Cloud– Patient self service, advice, reporting

and notifications

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Healthcare

• Internal Use+ Automating the capture, management,

retention and organisation of asset and customer information

+ Automation of service change application review and approval/rejection process

• Secure Cloud+ Enable remote mobile access to asset

information by maintenance engineers+ Secure access by related utility service

providers to public works schedule• Public Cloud

+ Enable self-service mobile customer service notification, enquiry & case tracking

Customer Success in Utilities

UnlimitedComputing

Ubiquitous Devices, Sensors & Interfaces

ResilientOrganization

Really Smart,Connected Software

Openness &Interoperability

Enablers of the Workplace in the Future

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Think of how you worked just 10 years ago…

How will you be working in 10 years time?

How will your existing systems cope?The future is a result of what we do today.

THANK YOU!