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2. 3 3. Future of CommunicationsCommunications Today Instant VideoWebE-mail andAudioMessaging (IM)Voice MailConferencingTelephonyConferencingCalendaringConferencing Authentication AuthenticationAuthentication Authentication Administration AdministrationAdministration AdministrationStorageStorage StorageStorage Authentication Authentication Authentication Administration Administration AdministrationStorageStorageStorage 4. Future of CommunicationsCommunications Today Instant Video Web E-mail andAudioMessaging (IM)Voice MailConferencing TelephonyConferencing CalendaringConferencingTelephony Instant Unified Messaging andVoice MailE-mail andConferencing:Calendaring Audio, Video,Web Authentication AuthenticationAuthentication Authentication Administration AdministrationAdministration AdministrationStorageStorage StorageStorage Authentication Authentication Authentication Authentication Administration Administration AdministrationStorageAdministrationStorageStorageStorage Compliance On-Premises HybridIn the Cloud 5. Video MCUWP8 Communicate directly from Communicate with anyone on within Office SkypeDesktop integrci iPhone, iPad Single identity PresenceArcfelismersAndroid Shared contact card Instant MessagingHD, H.264 SVCIE8, 9, 10, Safari, Chrome, Ffox, OneNote Share Peer to peer voice 6. Enable great meeting experiences & collaboration 7. Enable great meeting experiences & collaboration 8. Enable great meeting experiences & collaboration 9. Lync is familiar and engaging, across avarietyof devices and platforms 10. Lync is familiar and engaging, across a varietyof devices and platforms 11. Lync is familiar and engaging, across avarietyof devices and platforms 12. Connect people, communications and theapplications they use everyday 13. Lync 201313 jan +230 milli user 12 mrc12000+ 50 milli TV 4500 20 milli Kinect11 mrc2500 14. Titkrni funkcik, Cella teltettsg cella bvts Kapcsols, krbecsrgets 3+ f HD vs GSM Hvs rgzts, elments s megoszts Vonal megszakads, trer Kilptets Msik fl nmtsa22 15. Customer web support Outboundcommunication Context sensitiverouting Skips IVR Escalate to voice call Chatrouting, distributionlogics Set of agents, relevantskills Service availabilityhours, dates Agent supportingscriptsWebchatforLync 16. Integrates your internal and external chatplatform.Increasing the reach of web portal CE Web Chatdelivers customized information and instantservice. Highly customizable web client to embed into external and internal portals Chat routing, distribution logics Set of agents, relevant skills Service availability hours, datesWebchatforLync Agent supporting scripts and rules for integrated applications 17. Fully featuredContact Centresolution: Inbound ACD Multi-media:Voice, Email, Chat Outbound Call Recording Self-Service(IVR) CRM integration 18. Fully featured Contact Centre solution: Inbound ACD Multi-media: Voice, Email, Chat Outbound Preview & Progressive Call Recording Self-Service (IVR) Closely integrated with Lync CRM (and other business apps)integration 19. ActiveRinging Custom (Busy) CE - AvailablePassiveCustom (Busy) CE - Break Online Custom (Busy) CE AdminWrapup ACW Custom (DND) CE ConversationPreviewBuilt-in (Available) OnlineRingback Offline 20. Tier 2 Remote supportersCall arrives after 10 sec waiting Tier 3 All free supportersACD logic routes it to T2 agentso On no 3 group has a Lync call in ACD Tier answer kick out and rings nextAfter 10sec user can receive IVR (wait/register Rings everybody in the group the problem through IVR/leave message) On wait or no answer group is transparent o Name of response transfer to Tier 3 Cont Expert calls Lync it can be routed to After 10 seconds a specific response groupVoice mail o Call exits CC and enters into Lync phone system 21. Enterprise-readyUnified communications platform 22. Rozgonyi Gyrgy Varga Lszlrgi igazgatsales managerGeomant Enterprise SolutionsGeomant Enterprise SolutionsGRozgonyi@Geomant.comlvarga@Geomant.comGRozgonyi@Geomant.comlvarga@Geomant.com+36(1)885 5417, +36(20)490 0602+36(1)885 5416, +36(30) 964 11661124 Budapest, Mrtonvlgy u 17.1124 Budapest, Mrtonvlgy u 17. http://www.geomant.com