lpmo presentation final - chile

8/3/2019 lPMO Presentation Final - Chile

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George StringerSenior Vice PresidentFebruary 2011

Nextel Brand Launch ProgramBringing your Brand to Market

Point of Sales Global PMO Presentation

Brand


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Agenda

Program Summary

The Work

Working

The Workers

An Extension of You

Your Guidance

Who to Call

When

How

Your Guidance

The Money Communicating,

Documenting & Reporting

Start the Work

Comments & Discussion


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Experience

Program Summary


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Program Summary

Nextel is revamping and developing new retail channels inorder to enhance the retail channel productivity,efficiently target new consumer segments and introducethe new brand.

Introduce the business to consumer (B2C)segment

Expand the business to business (B2B)segment

In order to accomplish this, Nextel must open new locationsand update the image and quality of existing point ofsales channels to include the new CAPS design, Nextelstores, Kiosks, SIS and other retail and service locations


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Retail Concept

Successful retailers know that site selection and standingout from your competition by creating an environmentwhere people want to shop are the key factors fordetermining success for any point of sale.

5

If you arent in the rightlocation, and you cantachieve a brand imagethat separates you fromthe crowd why open the

store at all?


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Experience

The Work

(Location Summaries

Channel Program)


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Targeted - Chile

# Revamp by 2011 # Additional (New) by 2011

5 #Caps 3 # Caps

0 # Kiosks (Direct) 0 # Kiosks (Direct)

0 # Kiosks (In-direct) 35 # Kiosks (In-direct)

0 # SIS 6 # New Nextel Store

0 # New Nextel Store 35 # New Nextel Store Express

0 # Dealer Stores 0 # Dealer Stores


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Location Assumptions

Assumes accelerated vendor engagement

Assumes 30 day construction period

Assumes 30 day permit schedule excepting ARG with 60days (Level of intervention per CAP will be defined together

with the market)

The nation wide number of Kiosk and SIS is considered forreplacement

Assumes CAP simultaneous location closures of one (1)


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Experience

Working

(JLL Responsibilities)


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Scope

Schedule

Budget


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Summary - JLL Construction Works Responsibilities

Scope- Develop supplier scopes of work with a focus

on cost efficiency- Ensure scopes of work are in compliance

with the Brand- Actively manage change order requests- Interface with NI Workgroups as needed

- Conduct weekly site visits (or more asneeded)- Site Commissioning- Punch List

Schedule- Ensure project level compliance with the

program schedule

- Ensure each phase of construction is timely- Supplement resources as necessary

Budget- Request purchase orders (Business as Usual)- Track project financials- Review, approve, amend vendor payment

applications

- Issue requests for payment- Financial classification CapEx/OpEx

Vendor Management- Client Representative upon Governmen

Authorities- Architect- General Contractor- Signage Manufacturer- Fixture Manufacturer

- Behavior / Safety- Quality of Work- Compliance with work plans- Compliance with government regulatio- Timely

Reporting*

- Finance- Schedule- Project File (Incld. Progress Photos)

*More to follow on Reportin


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Experience

An extension of you

(Jones Lang LaSalle)


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STRATEGY1.

TRANSACTION MANAGEMENT2.

PROJECTDEVELOPMENTSERVICES

3.

Site selectionmanagement

LOI / Lease / PSANegotiations

Rollout expertise

Constructioncostmanagement

Design /permittingoversight

Construction Renovations /

rebranding

Customeranalytics

Salesforecasting

Tools andtechnology

RETAIL PORTFOLIO MANAGEMENT4.

Corporate Retail SolutionsScope of Services

FacilitiesManagement

AssetManagement

LeaseAdministration

CapitalMarkets

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Mobile EngineeringServices

Supply ChainLogistics

Energy &Sustainability


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Culture collaboration, innovation, excellence

Citizenship and

Stewardship

WorkplaceAdvocacy

IndustryRecognition

ServiceRecognition

GeneralMotors

Coca-Cola Motorola

Proctor &Gamble


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Exceptional Retail Real Estate Experience


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Project Leadership Team(Global PMO)

Spanish speaking empl

E

E

E

Channel Brand

C C

C

C

CB

B

B

BB

C B E


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Chile local PMO

MercedesBalmaceda

SLAMarket Lead

Antonio RojasLead/Corp PM &

CAPS

Rene SociasKiosk/SIS PM

Rodrigo GarciaKiosk/SIS PM

TBDAssistant

Office at Chile

Permits(outsourced) fee

per site


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Experience

Who to Call Part 1

(JLL Local PMO Leadership)


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Responsible for SLAProjects.

Single point ofresponsibility for SLA localPMO resources

Supports the

implementation in theregion, ensuring projectcompliance and overseeingits development and clientneeds fulfillment (scope,schedule, & budget).

Mercedes Balmaceda

Experience

Ms. Balmaceda is a Senior Project Manager forJones Lang LaSalle in Argentina as part of theProject Management and Corporate Propertyservices team. Currently she coordinates one-

site as well as multisite projects for differentclient accounts. Her responsibilities alsoinclude overseeing the work of thearchitectural development of the projectsensuring that budget, time schedule andquality targets are achieved from project toproject.

She has large experience working in all theSLA Countries. Recently she has led a multisiteproject for Cisco System, which includes thetechnology upgrade of Cisco offices in BuenosAires, Sao Paulo, Rio de Janeiro and Mxicoand the fully renovation of MicrosoftHeadquarters in Buenos Aires. Previously, shewas the responsible for Experian new offices fit

out in Santiago de Chile.

SLA Market LeadSenior Project Manager, LEED AP10 years industry experienceBuenos Aires, Argentina

Representative Clients:


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Experience

Who to Call Part 2

(JLL Senior Leadership)


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Responsible for thedelivery of all constructionworks (scope, schedule, &budget)

Single point of

responsibility for local PMOresources and workproduct related to channeland points of sale

Responsible for vendormanagement

(Architecture, GeneralContracting, Signage Mfg., 23

George Stringer

Experience

Mr. Stringer is a senior leader within the firmand focuses on client satisfaction,performance management and employee

growth. He currently serves as a globalexecutive oversight manager focusing onconstruction and renovation projects andprograms. He has direct experience in morethan 65 countries. Most recently George hasserved as the single point of responsibility forthe global delivery of Project Management

services for Whirlpool Corporation and thedelivery of a multi-site program for Medtronicacross Europe with works valued in excess of$350 million in capital spend. George hasbeen in service to more than 20 S&P 500customers over his past 12 years with JonesLang LaSalle.

Global Construction Mgr. &Executive OversightSenior Vice President16 years industry experienceColumbus, OH

http://3.bp.blogspot.com/_AcBUSVxs82w/TMCAavMMIRI/AAAAAAAAieE/tyXyWVVQPsE/s1600/Deutsche_Bank_Logo.jpeghttp://www.itnewsafrica.com/wp-content/uploads/2010/10/wpp_group_logo.gif


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Responsible for themanagement of the GlobalPMO office with anemphasis on consistencyin the deployment of thenew brand

Integrator of both theBrand and Channelinitiatives to ensureprogram delivery

Management andreallocation of resources

Brand expertise and rolloutguidance 24

Adam Cook

Experience

Mr. Cook has worked extensively with JonesLang LaSalles client base to develop brand

implementation programs. His experienceincludes the complete implementation ofretail brands across the store experience,online and across branded assets.Streamlined implementation and costconscious design adaptation are specialtiesthat Mr. Cook brings to every program. Hiswork assisting clients with brand launches hasgarnered many awards and public speakingevents, but most importantly he ensures thathis clients brands have a lasting emotionalconnection for the consumer.

Global PMO ManagerSenior Project Manager10 years industry experienceChicago, IL



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Responsible for scope,schedule, and budget ofbranded elements

Facilitator of brandworkgroup alignmentacross NII and Local NextelMarkets

Supports the developmentof implementationsolutions for website,packaging and graphics tobe rolled out by Nextel

business departments 25

Ethan Lacombe

Experience

Mr. Lacombe has over 13 years of diverseexperience in project management, with afocus on budget and schedule monitoring. Hehas performed design & implementationmanagement for a variety of corporateidentities and luxury brand projects. Mr.Lacombe earned his BA in Architecture fromYale University, and his MBA in Finance fromthe University of Houston. Mr. Lacombe isalso active with the Chicago chapters of AIA

and ULI.

Global Brand ManagerSenior Project Manager13 years industry experienceChicago, IL

http://www.massageenvy.com/massage-envy-spa.aspx


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Global FinanceMgr.

Operations Director12 years industry

experienceAtlanta, GA

Brand and Channel spendanalysis

OperationsBudget/Forecast Reporting

Oversight & Managementof PO & Invoice process

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Experience

Mr. Manganelli currently serves as a RegionalOperations director for Jones Lang LaSalle. He

establishes financial process and controls forglobal client programs and is a founder of theGlobal Principal Platform, a da Vinci Awardwinning innovation that allows clients toutilize Jones Lang LaSalle as a principalcontractor to reduce risk on global capitalprograms. Recently, Mr. Manganelli set upfinancial platforms for programs with AT&T,Bridgestone Firestone, CA Technologies andMerck.Representative Clients:


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Experience

When

(Schedule Summaries)


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When

Now

Sites that are currently in process will be implementedwith current Nextel Vendors. (Architects, GCs, Signage,Fixtures)

CAPs

New Locations

Kiosks

Each site within the portfolio should be evaluated forinvestment level

Post RFQ

(March) Cutover to Local Procurement Selected Vendors


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Advance RFQ Process New Locations & Kiosk*

VendorEng.

TechnicalSurveys

Drawings /Brand

Books

Ordering /Fabrication

Day 1 Construction Works

Approvals

Permitting

Program CompletionConstruction Works

= Nextel & Landlord

Approvals

*This process will be used until RFQ process is complete late March / early

Signage covers used to this point.


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Post RFQ Process New/Existing Locations & Kiosk

RFI

RFP

TechnicalSurveys

Drawings /

BrandBooks


Day 1 ConstructionWorks

Prototype

Approvals

Permitting

Program CompletionConstruction Works

= NII Approval

= Nextel & Landlord

Approval

Potential Cutover

Signage covers used to this point.


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Rebrand / Rebrand & Revamp

RFI

RFP

TechnicalSurveys

Drawings /

BrandBooks

Bids


Rebrand

Prototype

Approvals

Permitting

= NII Approval

= Nextel Approval

RevampSignage covers used to this point.


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Experience

How

(Approach & Process)


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Revamp

Prototyping TechnicalSurveys

Fixture

Fabrication

DesignRefineme

ntDesign

Renovation Works

DesignApproval

NextelDesign

Approval

ProjectClose

Government

Approvals

LandlordApproval

Time


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Rebrand then Revamp

Time


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Kiosk / SIS Replacement


Fixture

Fabrication

DesignRefineme

nt

1 for 1Selection

KioskSwapWorks

DesignApproval

NextelApproval

ProjectClose

Government

Approvals

LL / StoreMgr.

Approval

Time


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New Construction


Fixture

Fabrication

DesignRefineme

nt

Recommend

Renovation Works

DesignApproval

NextelDesign

Approval

ProjectClose

Government

Approvals

LandlordApproval

SiteSelection

Time


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Experience

Your Guidance

(Nextel Responsibilities)


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Nextel Markets Responsibilities

Site List- Loading to Site Tracker (Inclusive of lease data)- Confirm sites for 21 September launch- Identify store closure restrictions- Commit to the project schedule

Brand Controls

- Commit to the brand- Support efforts to ensure consistency in the

rollout of construction works

Approvals

- Identify Store layout approver (NextelEmployee)

- Identify Purchase Order approver (NextelEmployee)

- Identify Invoice processing contact (NextelEmployee)

Management- Security Service Provider- ATM Service Provider- Data & Telecom Service Provider- Other services

Financials

- Receive PO Request forms and process- Receive Recommendation For Payment

forms and process- Commit to the project budget


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Experience

The Money

(PO & AP Process Flow)


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Quote

APPROVEDVENDOR

Purchase Order Process

NEXTELMARKET

NII JLL

Review &Batch

Enter PO inlocal

system

Issue PO tovendor

PO to

vendorperformwork

Purchase Order Request Process

Local PO &ApprovalProcess

ApproveGlobal

PMO (JLL)


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Purchase Order Process JLL Activities

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Purchase Order Process Discussion Points

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APPROVEDVENDOR

Invoice Process

NEXTELMARKET

NII JLL

InvoiceInvoice

Approval

Invoice toAP for

payment

Checkagainst

budget

NII FinanceReconciles

Report toNII Finance

Invoice Process

Payment


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Invoice Process JLL Activities

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Invoice Process Nextel Activities

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Invoice Process Discussion Points

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Jones Lang LaSalle Project Management Contacts

Program Finance ManagerProgram Finance ManagerJim Manganelli+1.404.995.2257 (O)[email protected]

Channel ApprovalChannel ApprovalGeorge Stringer+1.513.378.8895 (O)[email protected]

Brand Implementation ApprovalBrand Implementation ApprovalEthan Lacombe+1.312.228.2824 (O)

[email protected]


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Jones Lang LaSalle Local Market Finance Contacts

BrazilBrazilReinaldo Sanches+55.11.3043.6942 (O)[email protected]

MexicoMexicoAlejandro Rosas+52 55 5980 8016 (O)[email protected]

Argentina, Peru, & ChileArgentina, Peru, & ChileDiego Navarro+54 11 4315 1118 Ext110 (O)[email protected]

Provided for country specific tax or accounting information. First contactshould be to Jones Lang LaSalle project contacts


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Experience

Communicating, Documentation &

Reporting


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Relationships&

Strategies

LiveSolutions

Managing,Tracking,Reporting

Documenting


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Retail Environment Program


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Per Site Data Points

Site Information

Location #

Site Address

Country

Site Phone

Store Hours ofOperation

Date Added toProgram

Site Status (Active,On-hold, Complete,Cancelled)

Investment Level

Project Information

Project Type

Priority #

Contacts w/Details

JLL PM

Store Manager

Landlord

General Contractor

Signage Company Fixture Manufacturer

Material Installations

Signage

Fixtures

Vendor Scorecard

Vendor Scorecard

Documents

Location Lease

Weekly Reports

Correspondence

Permits (Construction, Signage)

Waivers

Invoices

Recommendation for Payment

Meeting Minutes Agendas

Signage Recommendations

Signage Approvals (Nextel, Landlord, PM)

Architecture Recommendations

Architecture Approvals (Nextel, Landlord,

Punch List

Finance Information

Purchase Orders

Payments

Account TR10002/TR10003

CapEx Spend

OpEx Spend

Monthly Spend Forecast

Schedule Project Start Date

Anticipated Completion

Project Completion

Permit Timing (Signage &Building)

Status Stoplight

Photo Log

Current State

Progress Photos

Completion Photos

l i hb d


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Electronic Dashboards

S d d


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Program Standard Reports

Program Reports

Total Sites in Program (Current)

Total Sites in Program by Month

Program Completion to Date

Program Completion to Date by ProjectType

Program Completion to Date by ProjectType by Country

Program Forecasted Completion

Program Forecasted Completion byProject Type

Program Forecasted Completion byProject Type by Country

Stoplight Report - %Red/%Yellow/%Green Active in Program

Stoplight Report - %Red/%Yellow/%Green Active in Program by Project

Type

Stoplight Report - %Red/%Yellow/%Green Active in Program by Project

Type by Country

Vendor Score Card

Vendor Average Score, Max, Min, Average Spend,Total Spend, Sites Awarded, Sites Completed, Sitesin Process

Materials Installations

Total Fixture Type and Quantity

Average Fixture Type by Project Type

Total Signage Type and Quantity

Average count of Exterior Signs per Location

Finance Reports

Finance Tracking Spreadsheet

Total Program Spend by CapEx & OpEx

Total Spend by Country CapEx & OpEx

S li h T k


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Stoplight Tracker

S li h D hb d


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Stoplight Dashboard


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Documents


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Recommendations


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Completion Photos


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Reports


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Experience

Start the Work

(Site Tours)

Sit T G l


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Site Tours Goals

Understand current designs

Assess investment level applications

Assess application of new Brand to the location

Understand current branded assets Relationship building


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Experience

Comments & Discussion