loxam.pdf
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Loxam A customer success story
Loxam, the leading provider o
rental equipment, fnds a reliablespam management solution withSophos UTM. Sae virtualizationhelps Loxam to optimize their ITenvironment.
CustomerLoxam
IndustryRental equipment
Sophos solutionsTwo Sophos UTM virtual appliances in an active-active
cluster combined with UTM Email Protection
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Loxam A customer success story 1
About the customer
Since the companys oundation
in 1967, Loxam has become the
market leader in Europe or the
rental o access equipment to
public authorities, construction
rms and industry, always
ollowing its motto Partout,
pour tous / Everywhere, or
all. Loxam has more than 540
oce locations spread across 10European countries and serves
more than 200,000 customers.
Loxam provides complete
solutions to its customer
requirements and is the only
rental company in Europe capable
o supplying a total package o
equipment.
The problem
More than 93,000 spam emails were nding their way
into employees inboxes every day. The heterogeneous
network and single-point security solutions led to highexpenditure and support costs. This was due to the
laborious management and maintenance required to
keep the complex systems going.
The solution
Sophos UTM impressed Loxam with its reliability and
ease-o-use, which reduced ongoing management and
support requirements. The company chose Sophos UTM
virtual appliances as part o its migration o the whole
company network into a virtualized environment.
The result
Sophos UTM has dropped the amount o spam by more
than 93%, while operating costs have been cut by 20%.
The company has reduced the number o physical
devices rom 10 to just 2 using virtualization and the all-
in-one security virtual appliances oered by Sophos.
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Loxam A customer success story 2
Big support costs caused bysingle point solutionsIn the past, you could compare our
network to a patchwork quilt, saysOlivier Hertu, Chie Inormation Ocer
at Loxam. We had many dierent
solutions and devices installed on
our network that had grown up over
time. Our VPN was OpenSSL, we had
a Juniper Firewall and two Symantec
anti-spam appliances, on top o
the SMTP servers. As the business
requirements have changed, the IT
team wanted to improve the level o
service that we could oer. The current
IT inrastructure was holding us
back. In total, Loxam ran 10 physical
machines to support the email and
security systems on the companys
network, including the appliances
or IT security. One employee was
responsible or each security solution,
and trained as a specialist or the
respective device, creating a team
o our. While the companys IT was
running well, problems could occur
when those specialists were notavailable or reasons like illness or
vacation. Having only one employee
who is able to understand the issues
with a certain device is not only a risk
or business, but it also loads immense
pressure on this particular employee,
says Hertu.
Spam ood hinders daily workBeside the troubles caused by their
heterogeneous network structure,
Loxam aced another dicult problem.Spam management caused the IT
department huge headaches. We were
literally fooded. Every day around
100,000 emails made it through to the
inboxes o the employees, and only 6
or 7,000 were categorized as welcome.
My colleagues were plagued with more
than 90,000 spam mails a day, says
Hertu. The sheer volume o spam not
only blocks network resources but also
conuses employees and hinders their
daily work. So, we desperately needed
to reduce the amount that was getting
through.
In search o a new solutionHertu and his team at Loxam started
a selection and decision process to
single out a new solution or spam
management. Alongside Sophos UTM,
the team short-listed solutions rom
Symantec and Commtouch and put
them through a thorough test. At theend o this process, the solution oered
by Sophos was chosen due to its high
reliability and ease-o-use. What also
tipped the scales in avor o Sophos
UTM was the act that all appliances
can be implemented as virtual
machines. Sophos UTM oers oer
more than just spam management and
includes all the eatures needed or ull
network, web and email protection.
While we started searching or
a new solution to overcome our
spam problems, we soon realized
that Sophos UTM could do much
more or us by helping to get rid o
the complexity within our network
inrastructure. We saw that Sophos
UTM would help us to reduce costs
and hardware, comments Hertu.
Bringing virtualization andnetwork security togetherLoxam decided to implement a Sophos
UTM virtual appliance, licensed or
use across unlimited IP addresses.
The Sophos UTM appliance oers
complete network as well as email
security to counteract the companys
spam problem. The email lter scans
inbound and outbound POP3 and SMTP
trac and oers dierent anti-spam
techniques such as Recurrent Pattern
Detection, grey-listing, real-timeBlackhole Lists, pattern, heuristics,
SPF, Bounce Address Tag Validation,
URLs and B/W lists, as well as
providing comprehensive antivirus.
Using Sophos UTM meant we could fnally solve the
problems caused by an immense load o spam. With
the Sophos UTM security appliances and the companys
experience in virtualization, we were also able to saelymigrate our whole network into a virtual environment.
Choosing Sophos UTM was clearly the right decision.Olivier Hertu, Chie Inormation Ofcer, Loxam
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Loxam A customer success story
United Kingdom Sales:
Tel: +44 (0)8447 671131
Email: [email protected]
North American Sales:
Toll Free: 1-866-866-2802
Email: [email protected]
Australia & New Zealand Sales
Tel: +61 2 9409 9100
Email: [email protected]
Boston, USA | Oxord, UK
Copyright 2012. Sophos Ltd. All rights reserved.All trademarks are the property o their respective owners.
Sophos Customer Success Story 10.03v1.dEN
The Sophos UTM appliance was
installed as an active-active cluster on
two identical virtual machines. The
machines were connected in parallel todistribute the workload evenly and to
increase reliability through redundancy.
During the implementation phase,
the most important point was the
integration o Loxams Lotus Domino
and Active Directory into the newly
organized IT inrastructure, which went
o very smoothly. All our users are
managed in Active Directory, says
Hertu. It was very important or us
to nd a solution that can be easily
integrated with both Lotus Domino
and Active Directory, and Sophos UTM
denitively has a big plus here.
Successully deending againstspamWhen we started searching or a new
solution, it was one o our priorities to
reduce the amount o spam that was
coming through to users, explains
Hertu. Following the installation o
Sophos UTM, we can see the volumeo spam has been cut dramatically.
While the old solution accepted
around 100,000 emails per day, out
o which 93,000 were to be classied
as spam, the Sophos UTM appliance
accepts only 25,000 emails per day.
19,000 o these mails are placed into
quarantine, so that only 6,000 emails
nd their way into the inboxes o the
employees. To sort the quarantine
lists, every single user is automatically
sent a personal quarantine report and
can decide which emails they wish to
receive, which prevents issues with
mails not being categorized properly
and alse positives. The personal
quarantine reports save a lot o time
or the IT team, as we dont have any
more calls rom colleagues sending uson a search or important emails they
suspect to be lost in the spam lters.
Restructuring o IT landscapereduces complexity and costsBeore Loxam started to restructure
their IT landscape, they ran more than
10 physical machines. As part o the
companys IT consolidation strategy,
all its workloads were migrated into
a virtual environment, including the
security devices. This brought the
total number o physical servers
down to only two, on which all virtual
machines including both Sophos UTM
appliances, are run.
The implementation o Sophos UTM
helped to change the structure o our
IT environment, supporting our goal
to make it more ecient, commented
Hertu. There are very ew security
solutions out there in the market youcan deploy in a virtual environment,
that are available or a reasonable
price and at the same time easy to
manage. Sophos UTM is one o them.
Imagine how much room, energy and
costs we save just by virtualizing our
hardware away. Our cost o operation
ell by at least 20%.
The change rom dierent specialized
security solutions over to Sophos
UTM has also simplied how Loxam
takes care o monitoring, maintenance
and management across IT. Our
our specialists or IT security are all
trained on the Sophos UTM appliance,
which means that everyone can do
everything. I something happens,
we can rely on each other to sort theproblem out. Its put an end to the days
when we could not take any time o
without eeling bad about it, which has
improved morale within the team.
Our PartnerFounded in 2004, Aprile is now very
well established as an Integrator
and Service Provider in the eld o
Computer Engineering. Aprile stands
out based on its particular know-how
in the elds o inrastructure and uses
its expertise and experience to oer
dierent service models adapted
to its customers needs, ranging
rom integration and distribution o
hardware and sotware inrastructure
components, end-to-end realization o
projects and technical support through
to ull outsourcing o services such as
helpdesk or monitoring.
APRILE
113 Avenue Jean-Baptiste Clment
92 100 Boulogne-Billancourt
Tel +33 1 80 87 53 70
Fax +33 1 80 87 53 71
www.aprile.r