With shoppers increasingly relying on private parcel companies to deliver online purchases, Dispatches went undercover in April 2013 to find out why couriers sometimes fail to deliver.

Courier Scandal

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Staff at one of Britain’s largest courier companies have been se-cretly filmed dropping, throwing and kicking customers’ parcels.Many of the packages being damaged by workers at UK Mail were labelled ‘Fragile’ and came from leading internet retailers like Marks & Spencer, Tesco and Dell.

Courier Scandal

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The shocking footage confirms the fears of many web shoppers that their expensive purchases are being lost and mistreated by private delivery companies.Across the online shopping industry, problems with deliveries cost businesses an estimated £851million a year.

Courier Scandal

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Love Mail believes that every single parcel sent via our service should be sent in confidence. Once you entrust us with your parcel we will love and care for it until it reaches its final destination.

Love Mail

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Development of Love Mail logo. All of which include the love heart symbol which represents the TLC given to each parcel Love Mail delivers.

The stages of Love

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The Love Mail concept revolves around the word ‘love’ and the colour pink. Parcels will be stamped with ‘Handled with love’ or ‘Delivered with love’ reassuring Love Mail customers that their parcel has been loved from despatch to delivery.

The power of Love

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With Love Mail, every parcel is loved! This means that you can track your parcel every step of the way using the Love Mail App.

Digital Love

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Love mail wants their customers to know that their vans have been designed to make sure that your parcels can not be damaged along their journey. Every parcel is important to Love Mail and each and every one of them is loved.

We LOVE your parcels

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The Love Mail delivery people share the same passion for parcels. It is their duty to assure that the parcel is loved throughout its whole jorney making sure it arrives at its destination unscathed.

Passion for parcels

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The care for your parcel is of the upmost importance to Love Mail. A damaged parcel is an unloved parcel and it is Love Mail’spromise that your mail will be delivered undamaged.

Don’t go breaking my heart

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Because Love Mail promises that your parcel will be delivered undamaged, it may mean that it takes slighly longer to get to your door. This extra time has been spent taking extra care of your parcel so you don’t recieve damaged goods.

True Love

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