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LOS ANGELES COMMUNITY COLLEGE DISTRICT Contracts Office, 6th Floor 770 Wilshire

Blvd Los Angeles, CA 90017-3719 (213) 891-2276

INVITATION FOR BIDS

STUDENT LOAN BILLING SERVICES FOR THE CENTRAL LOAN ADMINISTRATION UNIT FOR THE

LOS ANGELES COMMUNITY COLEGE DISTRICT

INTRODUCTION This Invitation for Bids (“IFB”) is issued by the Los Angeles Community College District (“LACCD” or “DISTRICT”) to invite qualified bidders to submit pricing for STUDENT LOAN BILLING SERVICES

for The Nine (9) Colleges and the Educational Services Center of the Los Angeles Community College District as well as for any and all satellite and outreach locations at which the Colleges provide, or shall provide, educational and/or administrative services during the period of this Agreement.

ELIGIBLE BIDDERS

Any bidder that meets the minimum qualification set for in this IFB is eligible to submit a bid.

TERM The contract resulting from this IFB will be for a three (3) year term with sole option of the District to renew for two additional one-year periods through the year 2022. The contract is expected to begin on June 1, 2017 and end on May 31, 2020.

IFB TIMELINE IFB Posted Monday, May 01, 2017

Questions regarding this IFB by 3:00 pm Tuesday, May 09, 2017 Question and answer document will be posted to Monday, May 15, 2017 Bidder Response Due by 2: 00 pm PST Tuesday, May 23, 2017 Tentative Award Date Friday, May 26, 2017

BID SUBMISSION

Seven (7) copies of the bid, together with one (1) copy of a USB drive containing an electronic version of the bid in Microsoft Word format, must be submitted, sealed in an envelope plainly showing the bidder’s legal name, the IFB number of the project for which the bid is submitted (IFB No. 17-01, STUDENT LOAN BILLING SERVICES FOR THE CENTRAL LOAN ADMINISTRATION UNIT) and the bid submission due date; on or before the bid submission deadline.

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Mail or deliver bids to:

Los Angeles Community College District Attention: Dorothea Mc Farline, Contracts Analyst 770 Wilshire Blvd., 6th Floor Los Angeles, CA 90017-3719

Bids must be received by 2:00 p.m., PST on May 23, 2017. Any bids received after the time and date above may, at the District’s sole discretion of the District, be returned unopened or set aside without consideration. Delivery of the bid by the specified deadline is the sole responsibility of the Bidder to ensure that its bid is delivered on time. If hand delivered, ample time should be scheduled for delays caused by downtown Los Angeles area traffic and parking. District does not provide parking accommodations to bidders submitting bids. The District shall not be responsible for, nor accept as a valid excuse for late bid receipt, any delay in mail service or other method of delivery used by the Bidder except where it can be established that the District was the sole cause of the late receipt. Bids submitted via fax, telephone or email will not be accepted. The District intends that all bids, regardless of method of submittal, remain unopened until after the deadline has passed for receipt. However, the District shall not be liable for damages alleged to arise from, nor accept as the basis for protest of a contract, the circumstances where the District inadvertently opens a bid prior to the deadline.

Any revisions to this IFB will be posted on the District website under BUSINESS OPPORTUNITIES, Bids and Proposals http://www.laccd.edu/Departments/BusinessServices/Contract-Services/Pages/Bids-And-Proposals.aspx. All bidders are responsible for keeping informed of any revisions to this IFB. All questions and answers shall be incorporated in the IFB which will be part of the awarded contract. Mail or hand deliver a bid response in one package containing seven (7) paper copies.

LATE BIDS WILL NOT BE ACCEPTED.

BID SUBMISSION DEADLINE: 2:00 P.M. TUESDAY, May 23, 2017

____________________________________________________________________________________ TO THE BOARD OF TRUSTEES OF THE LOS ANGELES COMMUNITY COLLEGE DISTRICT:

The undersigned, having become familiar with the bid conditions, instructions, and specifications,

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and with the general contract conditions, hereby offers to furnish the following services, supplies, and/or equipment in accordance with its bid and subject to the terms and conditions set forth herein by references and attachments.

STUDENT LOAN BILLING SERVICES FOR THE CENTRAL LOAN ADMINISTRATION UNIT

FOR THE LOS ANGELES COMMUNITY COLEGE DISTRICT

For the approximate period

From: June 1, 2017 To: May 31, 2020, inclusive

VENDOR INFORMATION

BIDDER

Check One:

(Type or Print Complete Legal Name of Firm) Sole Ownership Partnership

By Corporation

(Signature - This must be signed by an individual. Other: Do not type or use rubber stamp.) (specify)

Printed Name

Title

EIN or SSN of Bidder

Street Address _Phone ( )

City State Zip Code

Dated this of (Day) (Month) (Year)

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BID CONDITIONS AND INSTRUCTIONS

SOLICITATION OF BIDS. Through this invitation for bids (IFB), the Los Angeles Community College District is soliciting bids for STUDENT LOAN BILLING SERVICES FOR THE CENTRAL LOAN ADMINISTRATION UNIT for each of its nine (9) colleges and its Educational Services Center (District Office), as well as for any and all satellite and outreach locations at which the Colleges provide, or shall provide, educational and/or administrative services during the period of this Agreement.

District Office

770 Wilshire Boulevard Los Angeles 90017-3719 (213) 891-2000

East Los Angeles College 1301 Avenida Cesar Chavez Monterey Park 91754-6099 (323) 265 8650

Los Angeles City College

Pierce College 6201 Winnetka Avenue Woodland Hills 91371-0002 (818) 347-0551

West Los Angeles College

9000 Overland Avenue Culver City 90230-5002 (310) 287-4200

1. MEETING IFB SPECIFICATIONS. The products and services offered in the bid must meet the specifications and conditions as described in this IFB. The District reserves the right to reject as

non-responsive any bid that does not meet the specifications and conditions as herein described.

2. OBTAINING MATERIAL AND INFORMATION FROM DISTRICT CONTACT PERSON. The District contact person for this IFB is given below. Bidders requiring clarification of the intent or content of this IFB, must contact the District contact person.

855 North Vermont Avenue Los Angeles Harbor College

Los Angeles 90029-3590 (323) 953-4000

1111 Figueroa Place Wilmington 90744-2397 (310) 233-4000

Los Angeles Mission College 13356 Eldridge Avenue

Sylmar

91342-3245

(818) 364-7600

Los Angeles Southwest College 1600 Imperial Highway

Los Angeles

90047-4899

(323) 241-5225

Los Angeles Trade-Technical College 400 W Washington Boulevard

Los Angeles

90015-4180

(213) 763-7000

Los Angeles Valley College 5800 Fulton Avenue

Valley Glen

91401-4096

(818) 781-1200

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DISTRICT CONTACT PERSON:

Dorothea Mc Farline Contracts Analyst Los Angeles Community College District Contracts Unit, 6th Floor 770 Wilshire Boulevard Los Angeles, CA 90017-3719 TEL: 213.891.2276 email: McFarlD@email.laccd.edu

Bidders shall not, prior to Award, contact or communicate, either verbally or in writing, with any of the following persons (other than the person named above) for the purpose of discussing the requirements of the IFB Documents or the IFB process: (1) any trustee, officer, employee, or representative of the District; or (2) any consultant, or employee of a consultant, providing the District with assistance, advice, or professional services relating to the matters covered by the IFB Documents or who is involved in any aspect of the IFB evaluation or scoring processes. Unauthorized communication by a Bidder in violation of the foregoing may result in disqualification.

3. INTERPRETATION OF DOCUMENTS. If any person or organization contemplating submitting a bid

for the equipment, supplies and services outlined herein is in doubt as to the true meaning of any part of the IFB documents, or finds discrepancies in, or omissions from the documents, he or she may submit to the District a written request for an interpretation or correction thereof. The person submitting the request will be responsible for its prompt delivery. Any interpretation or correction of the IFB documents will be made only by addendum or amendment duly issued. A copy of such addendum or amendment will be posted online at the District’s website, http://www.laccd.edu/business_services/ . No person is authorized to make any oral interpretation of any provision in the IFB documents to any bidder, and no bidder is authorized to rely on any such unauthorized oral interpretation.

4. QUESTIONS REGARDING THIS IFB. Bidders requiring clarification of the intent or content of this

IFB, or on procedural matters regarding the competitive IFB process, may request clarification by submitting written questions via email with the subject “Questions Relating to IFB No. 17-01,” and addressed to the District contact person. Answers to the questions will be posted on the District’s website, http://www.laccd.edu/business_services/ without identifying the submitter.

5. ADDENDA OR AMENDMENTS TO IFB. If it is necessary to issue one or more addenda or

amendments to the conditions or specifications of this IFB, the District will post formal addenda on the District’s website, http://www.laccd.edu/business_services/.

6. CERTIFICATION OF NON-DISCRIMINATION and NONCOLUSION AFFIDAVIT. The Confidentiality

Agreement, the Certification of Non-Discrimination, and the Noncollusion Affidavit set forth in full on the attached Bid Pages are to be signed by the bidder’s authorized signatory and must be submitted by the bidder in the sealed envelope along with its bid. The District is unable to accept any bid submitted without these statements completed and signed by the bidder’s authorized signatory.

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7.. REQUIREMENTS. The bidder shall be responsible for becoming familiar with the scope of services required by the District, and rely solely upon his or her own independent judgment, and not upon any statements or representations made by the District, whether express or implied. The failure or omission of any bidder to acquaint himself or herself with the equipment, service and supply requirements of the District its Colleges shall in no way relieve any bidder from any obligation with respect to this IFB or to the resulting agreement. The submission of a bid shall be taken as prima facie evidence of compliance with this section.

8. BID PRICES TO BE ACCURATE AND COMPLETE. All information bid for equipment, supplies and

services must be accurate, complete and valid for the term of the contract. The bidder is responsible for the accuracy of the bid submitted, and no allowance will be made for errors or increases in price that the bidder later alleges are retroactively applicable.

The agreement, which the successful bidder will be required to execute, incorporates all specifications, terms, and conditions included in the IFB documents. All bidders should carefully examine all bid documents.

9.. EXPENSES. All expenses incurred by the bidder in preparing its bid shall be borne solely by the bidder.

10. .AUTHORIZATION TO DO BUSINESS. All bidders must be authorized to do business in California. If a bidder is a sole proprietorship or partnership, the bidder should furnish with the bid a copy of a current business license issued in California. If the bidder is a corporation, it must be approved by the California Secretary of State to do business in California. The bidder should provide the corporate number issued by the Secretary of State with its bid.

11. SUBCONTRACTORS. The bidder shall provide to the District with its bid, a list of its subcontractors,

and the bidder shall be solely responsible for any and all work done by those subcontractors. All orders or instructions from the District shall be communicated by the bidder to its subcontractors as is necessary. It shall be the duty of the successful bidder to see that all of its subcontractors commence work promptly at the proper time, and carry it on with due diligence so that they do not delay or injure either work or products, and that all damage caused by the subcontractors or their workers is properly made good by them or by the successful bidder at the bidder’s cost.

The successful bidder shall provide to the District, from all subcontractors that are a part of the agreement entered into as the result of this IFB, a payment release form, prior to the District issuing final payment to the bidder. Further, the bidder shall require its subcontractors to maintain adequate workers' compensation and comprehensive liability insurance as set forth in Attachment 1.

12. REFERENCES. Each bidder shall provide a brief history of its company and a summary of services in its bid, and shall include with its bid, contact information (name, address, and phone number) for no less than three (3) of it current clients.

13. PERSONNEL QUALIFICATIONS. Each bidder shall provide a personnel qualification summary,

including job positions and title, for each of its management, supervisory, and technical personnel.

14. REGULATORY PERMITS, REGULATORY HISTORY. The bidder shall list in its bid all regulatory permits and exemptions; and shall provide a history of its regulatory citations, notices of violation, and orders to comply..

15. EMERGENCY RESPONSE PROCEDURES. The bidder shall include a copy of its written

Contingency Plan, or equivalent emergency response procedures, as applicable.

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16. CONTINUING EDUCATION. Each bidder shall list a schedule of its continuing training, including refresher courses and ongoing regulatory training; such information shall include course name or title, frequency (monthly, quarterly, annual, etc.), and the positions of its managers, supervisors, technical personnel that maintain course certification and/or attend refresher courses and ongoing training.

17. WITHDRAWAL OF BID. The bidder may withdraw its bid at any time before the bid submission deadline. BID SUBMISSION DEADLINE. All bids shall be submitted in a sealed envelope as follows: TIME AND DATE: On or before 2:00 p.m., Tuesday, May 23, 2017

ATTENTION: Dorothea Mc Farline, Contracts Analyst Contracts Office, 6th Floor

LOCATION: Los Angeles Community College District 770 Wilshire Boulevard Los Angeles, California 90017-3719

Bids must be mailed or hand-delivered to, and must be received in the Contracts Office of the Los Angeles Community College District by no later than the above time and date.

The envelope containing the bid may be mailed or delivered in person, but delivery of the bid and any accompanying documents is the sole responsibility of the bidder.

Bids should be submitted in a fashion that facilitates the making of additional copies. Presentation in stapled page sets, or in notebooks from which the pages are easily separated, is preferred. Please do not laminate pages or bind pages individually in clear plastic protectors.

No faxed or telephoned bids will be accepted. If a bid is hand-delivered, ample time should be allowed for downtown Los Angeles traffic and parking. The District assumes no responsibility for late delivery for any reason whatsoever, including but not limited to weather or traffic conditions, illness, accident, delivery to wrong location, or courier problems.

No bids will be accepted after the bid submission deadline. Any bid received after the scheduled bid submission deadline will be returned to the bidder unopened.

18. BID CONSTITUTES AN OFFER. A bid submitted in accord with instructions constitutes an offer to

enter into a contract with the District under the terms specified in the accompanying agreement in Attachment 1 to this IFB. If the bid is accepted by the District, an enforceable contract is thereby created. Revision or modification by the bidder of the District's IFB and contract terms and conditions may render the bid non-responsive.

19. BASIS OF AWARD. Award of contract for services will be made in whole to the most responsible

bidder with the lowest total cost over the widest range of categories for Student Loan Billing Services which it submits a bid. The District reserves the right to make multiple awards as may be necessary to ensure complete coverage of product(s) or to take advantage of best pricing.

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20. AWARD OF EXCLUSIVE RIGHT. Exclusive right for the successful bidder shall preclude, for the duration of the agreement, the District and the College from contracting with other bidders for Student Loan Billing Services .

21. ACCEPTANCE OF BIDS. Final acceptance of a bid or rejection of all bids shall be made by the Board

of Trustees at a public meeting within ninety (90) days from the date of the bid submission deadline. The Los Angeles Community College District reserves the right to reject any or all bids if it deems such action is in the best interest of the District. The District also reserves the right to waive any and all technicalities and non-substantive defects in any bids.

22. EXEMPTION FROM DISCLOSURE. Bids will remain confidential in their entirety until the evaluation and

analysis process is complete and a recommendation of an award has been submitted to the Los Angeles Community College District, except for information declared at the bid opening date. All bids submitted will become the property of the Los Angeles Community College District. The preparer must identify, in writing, all copyrighted material, trade secrets, or other proprietary information that the preparer claims are exempt from disclosure under the Public Records Act (California Government Code Section 6250 et seq.). Any bidder claiming such an exemption must also state in the bid that “the bidder agrees to indemnify and hold harmless the Los Angeles Community College District, its Board of Trustees, and its officers, employees and agents, from any claims, liability, or damages against, and to defend any action brought against above said entities for their refusal to disclose such material, trade secrets, or other proprietary information by any party.’” Failure of a bid to include such a statement will be deemed a waiver of any exemption from disclosure under the Public Records Act. A blanket statement that all contents of the bid are confidential or proprietary will not be honored by the District.

23. PROTESTS. Any actual or prospective bidder may protest the solicitation or award of a contract for

violations of District’s procurement policies or of laws and regulations governing District's procurement activities. In order to be considered, all protests must be in writing and filed with and received by LACCD, not more than five (5) business days following the date of issuance of the District’s Notice of Intent to Award. Protests received by LACCD after this date will be returned to the sender.

Mr. James B. Watson, Contracts Manager Los Angeles Community College District – Business Services Division 770 Wilshire Blvd, 6th Floor Los Angeles, CA 90017-3719

Failure to timely file the protest shall constitute grounds for the District to deny the protest without further consideration of the grounds stated therein.

24. DEFAULT. In the event that an apparently successful bidder defaults or fails to execute the contract,

the District may, at its election, accept the next most responsive bid, or reject all bids and solicit new bids at that time.

25. TERM OF CONTRACT. The contract awarded through this IFB will be effective for a period of

three (3) years, with two, one year options to renew unless terminated earlier in accordance with the provisions for termination specified hereunder.

26. CONTRACT DOCUMENTS. The complete contract between the successful bidder (Contractor) and the

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District shall include the following documents as applicable: the advertisement for bids, the IFB conditions and instructions, the bid of the Contractor and its acceptance by the District, the District's contract incorporating its Standard Agreement terms and conditions, and all amendments thereto. Any of these documents shall be interpreted to include all provisions of the other documents as though fully set forth therein. Notwithstanding anything to the contrary contained in the agreement between the District and the Contractor, and/or in case of any conflicting terminology between the Contractor's bid and the District's contract terms and conditions, the District's bid conditions and instructions and the District's contract terms and conditions shall apply and prevail.

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Student Loan Servicers Service Specifications

INTRODUCTION/BACKGROUND: LACCD contracts with several entities to manage the servicing of thousands of federal student loans. These entities are responsible for collecting payments on a loan, advising borrowers on resources and benefits to better manage their federal student loan obligations, respond to customer service inquiries, and perform other administrative tasks associated with maintaining a loan on behalf of the U.S. Department of Education. OBJECTIVES LACCD is looking for a student loan servicer that supports account maintenance, billing and collection service needs of the campus-based student loans and Nursing Loans for its nine community colleges. The Contractor would perform administrative tasks associated with maintaining a loan portfolio of approximately 10,000 accounts. A loan servicer is required to provide various student loan services, including but not limited to the following:

• Accept from the LACCD all present Perkins, NDSL and Nursing loan accounts. • Contractor shall have the capability of accepting and interpreting electronic

files provided by LACCD. LACCD and the Contractor shall mutually agree on the format and the specific information to be included in each file.

• Add new accounts as loans are made. • Maintain loan records. The Contractor will provide automatic movement of an account from

enrolled to a grace period status, as well as through the account’s life cycle. • Monitor loans while the borrowers are in school and process In-School Deferments. Process

clearing house deferments. • Provide Entrance and Exit Interviews online for borrowers in a number of formats (i.e

electronically, on-line or paper). Contractor will provide the ability to produce exit interviews automatically at the customer’s desired time frame.

Provide conversion of data, billing, accounting and the due diligence support for LACCD Federal Perkins, NDSL and Nursing loan accounts.

The services provided shall be in full compliance with regulations and guidelines established by the U. S. Department of Education and the Federal Trade Commission, and all other applicable federal and state regulations and guidelines to protect the integrity of the data.

Provide evidence of compliance with all statutory provisions of Title IV of the Higher Education Act (HEA).

Contractor will provide optional billing cycles including annual, semiannual, quarterly, bi-monthly and monthly billings.

Prepare and mail monthly/quarterly payment notices for each borrower in repayment. Prepare and mail delinquency notices in compliance with the current due diligence requirements of the US Department of Education and the US Department of Health and Human Services.

Verify, compute, process, record and report to LACCD all deferments, postponements, and cancellations received from borrowers in compliance with all regulations applicable to the program.

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• After processing, contractor shall provide on-line access to images of all deferment and cancellation forms as well as all correspondence with LACCD

Borrowers. Contractor must have the ability to provide borrowers with coupon payment books, electronic debiting of bank account, e-bill, and regular billing

statements. Options shall be available for borrowers to pay their bills, either online, mail in or pay by phone options. Contractor will have the ability to generate consolidated statements for borrowers with multiple loans, with a complete summary of each loan and cumulative total. The ability to provide special messages on the statements is required. • Borrowers shall be offered an option to pay their bills online via credit card, if

the institution wishes to provide such as option. • Contractor must be able to process payments of borrowers who opt to pay in

advance. Borrower may elect to pay next installment in advance, with current installment, or make an additional payment to be applied to loan principal, which allows the borrower to pay less interest. An advance payment of the next installment will cause the payment due date to be set in the future.

• Ability to transmit new loans/loan advances, separation date changes, name/address/social security number changes, repayment schedule requests, general file maintenance, payment posting,

• Renegotiate payment arrangements/forbearance, National Student Loan Data System (NSLDS) updates.

• Perform account maintenance, billing, cash collection and reporting on a regular basis. • Generate and send notices of grace period expiration to borrowers in accordance with current

due diligence requirements. Prepare and mail account status statements to borrowers upon their request.

• Must be able to make status changes, correct errors within 24 hours and report loans to all national credit bureaus.

• Skip-trace borrowers to update bad address and disconnected telephone numbers. Process borrower change of address notices as received.

• Respond to LACCD inquiries. • Respond to borrowers inquiries in the manner consistent with Title IV regulations. • Produce and provide 1098E forms. Contractor shall provide reporting to the IRS. • Provide various monthly, semi-annual, and annual reports to the LACCD, including a fiscal year

report to assist in preparing information required by the federal government. Reports should be available online.

• Ensure that the loans are administered in compliance with federal/state regulations and LACCD’s requirements.

• Training

Procedures should be in place for collecting, posting and reconciling payments (principal, interest, late charges, internal and external collection cost, legal fees, returned check fees, cancellations, payments, deferments, credit disputes and special payment arrangements). Post and report to the LACCD all

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payments from borrowers, including mail, telephone and on-line payments. Procedures shall be in place for the transmittal of Federal Perkins data to the National Student Loan Data System (NSLDS). Web Access

• Planned implementation procedures shall occur within 7 business days • Collection screens showing all information needed for collection work such as designation of all

accounts that are in the cohort population • Tracking of letters/phone calls/ emails sent via the system, as well as all comments and actions

taken by billing staff, including date, time, action taken, and by whom. • Online capabilities such as: bill presentation, e-payments (ACH payments, Credit card payments) • Online loan deferment, forbearance and cancellation forms. • Internet access for school, borrowers and appropriate third-parties collection agencies. • Provide web access to collection agencies contracting with LACCD to view accounts that are

being assigned by LACCD. • Provide web access to borrowers to view their account status, download forms and make

online payments. • Helpful links to resources available to borrowers • Storage and document imaging within the website/system • Contractor shall abide by Federal and State Regulations for online security, including Notice of

Security Breach Act. Please, describe methods used. • Meet minimum requirements for Security Breach for California, which can abe found at https://oag.ca.gov/sites/all/files/agweb/pdfs/privacy/recom_breach_prac.pdf

On-Line Services Contractor must provide an on-line, real-time system allowing LACCD access to perform most transactions. The following inquiry and updating capabilities are required: 1. Access by LACCD identification number and by partial name. 2. A complete history of the activity of each account in chronological order. 3. A hierarchy of security. 4. System availability 24 hours 7 days a week. 5. Ability to transmit the following types of updates on-line:

a. New loans/loan advances b. Separation Date Changes c. Name/address/451 social security number changes d. Repayment schedule requests e. General file maintenance f. Payment posting g. Renegotiated payment arrangements/forbearance

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h. Collection agency placements

6. The system must automatically reprocess prior activity on the account when posting backdated data without any necessity for manual review or calculations to determine which data elements would need to be changed by backdated processing. The Contractor's system shall also review all transactions on the loan to ensure that the backdated change does not adversely affect the loan in terms of its audit trail and compliance. The contractor must be able to demonstrate on-line its ability to perform these services. 7. The system must maintain the image of the loan at the time of conversion to allow transactions to be processed on activity prior to conversion. 8. All reports shall be available for viewing on-line immediately following the week-end and/or month-end. All reports must be available on-line for two years. 9. The Contractor shall allow on-line access for Collection Agencies contracting with LACCD to ensure access to the most current loan data. Reports: Masterfile – Program Summary Report Provide the District with sufficient statistical data to monitor the status of each loan. Accounting/Reconciling Reports – Lists transactions and adjustments processed - cash listing must show detail of deposits Reconcilement of cash and related general ledger entries List of general ledger entries in Debit/Credit formats Delinquency Reports – List of delinquent loans, categorized by number of days past due Report of borrowers with special payment arrangements or who have received hardship deferments Inventory of loans assigned to the U.S. Department of Education, including monetary information necessary to reconcile to the general ledger and the federal report List of borrowers who become delinquent during the month Collection Reports- List of accounts assigned to each collection agency under contract with the District List of accounts assigned to each collection agency or internal collector during the reporting period Report of payments sent to the collection agencies List of borrowers whose entitlements are about to expire List of borrowers whose address/phone number were recently reported as bad Cumulative report of borrowers with bad address/phone number

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Required Response Information 1. Cover letter. The bidder shall furnish a cover letter to introduce the firm or individual’s qualifications, there proposed system, and a general overview of the bid. 2. Background. The firm or individual’s name and address, including contact information for the primary point of contact for the project. Please include a brief history of the firm, resources, number of employees and focus of services. 3. Experience. A description of the firm’s relevant experience in all aspects of student loan administrative servicing including providing a summary report which will include interpretation of data and suggested course of action, particularly for public or non‐profit entities. 4. References. Provide three (3) client references with similar requirements as those of the District whom may be contacted for reference purposes, including the company name, contact person, telephone number, email address and term of service with the organization, result, and any other relevant information. By submitting this information, the bidder authorizes the District to contact these clients for purposes consistent with the review of this bid. Please include full documentation of all substantiated complaints filed with Industry regulators including, but not limited to, the office of the Attorney General and the California Banking Commission. 5. Fee. The Contractor shall complete the proposed fee tables in Section IV. At a minimum, for each line item, list any subcontractor acronym or reference number, and any additional consideration for proposed professional services.

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6. Additional Information. The proposer may list any additional information or data not requested as part of this document quote for services, which the bidder believes should be considered in the evaluation of the response. 7. Contractual Terms and Conditions. LACCD intends to execute a contract (“Contract”) with the successful Bidder. LACCD may require that the IFB and the terms and conditions attached to it, the Bidder’s response, the best and final offer (if required), and any formal addenda to the IFB be included as part of any contract documents. Bidders must include a sample of a standard contract for similar services as part of their response to this IFB. 8. Insurance. The Bidder, if selected, must acquire and maintain adequate liability insurance in the form(s) and amount(s) sufficient to protect District, its employees, its clients, and the general public against any loss, damage and/or expense related to its performance under the Contract as specified in section 16, Insurance of Standard Agreement, attached. 9. Equal Employment Opportunity. The Bidder must include an explanation of its Commitment to equal opportunity and affirmative action and include a copy of its equal opportunity and affirmative action policies. 10. Period of Validity. Each Bidder's response must include a statement as to the period during which the provisions of its bid will remain valid. There shall be a minimum of 90 days from the Closing

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STUDENT LOAN BILLING SERVICES FOR THE CENTRAL LOAN ADMINISTRATION UNIT

STANDARD AGREEMENT

(Note: This agreement is included in this IFB for informational purposes only and does not need to be returned with the bid. A bid submitted in accord with the IFB conditions and instructions constitutes an offer to enter into an agreement with the District under the terms specified in this agreement.)

THIS AGREEMENT ("Agreement") is made and entered into this 1st day of September 2016, by and between

CONTRACTOR

Address Phone Number hereinafter referred to as the Contractor, and the

LOS ANGELES COMMUNITY COLLEGE DISTRICT

770 Wilshire Boulevard Los Angeles CA 90017-3719(213) 891-2301

hereinafter referred to as the District.

WITNESSETH:

WHEREAS, the District is authorized to contract for the procurement of professional services as authorized by law; and

WHEREAS, the District's Colleges and administration desire the services of the Contractor in providing services as set forth herein; and

WHEREAS, the Contractor is specially licensed, trained, experienced, and competent to perform the services described herein pursuant to this Agreement;

NOW, THEREFORE, in consideration of the mutual covenants and conditions hereinafter contained, the parties hereby agree as follows:

1. TERM. The period of this Agreement shall be from XXXX, 20__ to XXXX, 20__, inclusive, unless sooner terminated pursuant to the terms hereof.

2. SCOPE OF WORK. The Contractor shall perform the following services (the "Services"') in compliance

with the specifications and standards set forth hereunder:

FINANCIAL AID LOAN SERVICING BILLING SERVICES

3. SERVICES. The District shall have the right to order, in writing, changes to the Scope of Work, or to the

Services to be performed, with any applicable version of the compensation paid hereunder agreed upon by the District and the Contractor. Any adjustment to fees, rate schedules, or schedule of performance

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can only be adjusted pursuant to written amendment of this Agreement.

4. WARRANTIES. The Contractor warrants and represents that it is specially trained, qualified, duly licensed, experienced, and competent to provide the Services. The Contractor further warrants that the Services (and any goods in connection therewith) furnished hereunder will conform to the requirements of this Agreement (including all descriptions, specifications and drawings made a part hereof) and in the case of goods will be merchantable, fit for their intended purposes, free from all defects in materials and workmanship and, to the extent not manufactured pursuant to detailed designs furnished by the District, free from defects in design. The District's approval of designs or specifications furnished by the Contractor shall not relieve the Contractor of its obligations under this warranty. All warranties, including special warranties specified elsewhere herein, shall inure to the District, its successors, assigns, and users of the Services.

5. FEES. The District shall pay the Contractor at the rates set forth in the Contractor's bid for services

rendered during the period of this Agreement.

The Contractor represents that such fees do not exceed the Contractor's customary current price schedule. The District shall pay all applicable taxes; excepting, however, the federal excise tax, and all state and local property taxes as college districts are exempt there from. Payment shall be made by the District's Accounts Payable Office upon submittal of invoices approved by the Vice President of Administration, or authorized designee, at the College.

6. PAYMENT. Payment shall be based on submission of invoices, in duplicate, to the following address:

Los Angeles Community College District Accounts Payable, 5th Floor

770 Wilshire Boulevard Los Angeles CA

90017-3719

Each invoice shall show the total amount payable, the itemized list of services rendered, the legal name and complete current address of the Contractor and such other information as may reasonably be requested by District. Invoices shall be approved for payment by the College vice President of Administration, or authorized designee.

7. EXPENSES. The Contractor shall assume all expenses incurred in connection with performance,

except as otherwise provided in this Agreement. 8. TERMINATION OF AGREEMENT. This agreement may be terminated by the District by providing 30

days' prior written notice to the Contractor, or immediately upon breach of this Agreement by the Contractor.

9. DOCUMENTATION. The Contractor agrees to provide to the District, at no charge, a sufficient number of

nonproprietary manuals and other printed materials, as used in connection with the Services, and updated versions thereof, which are necessary or useful to the District in its use of the Services provided hereunder.

10. RIGHTS IN DATA. All technical communications and records originated or prepared by the Contractor

pursuant to this Agreement, including papers, reports, charts, computer programs, and other documentation, but not including the Contractor's administrative communications and records relating to

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this Agreement, shall be delivered to, and shall become the exclusive property of the District, and may be copyrighted by the District. The ideas, concepts, know-how, or techniques relating to data processing developed during the course of this Agreement by the Contractor, or jointly by the Contractor and the District, can be used by either party in any way it may deem appropriate. All inventions, discoveries or improvements of any computer programs developed pursuant to this agreement shall be the property of the District. During the term of this agreement, certain information which the District deems confidential ("Confidential Information"') might be disclosed to the Contractor. The Contractor agrees not to divulge, duplicate, or use any Confidential Information obtained by the Contractor during the Contractor's engagement. Such Confidential Information shall include, but not be limited to, student and employee information, computer programs, and data in the District's written records or stored on the District's computer systems.

11. CONTRACTOR ACCOUNTING RECORDS. Records of the Contractor's directly employed personnel,

other consultants, and reimbursable expenses pertaining to the work and records of account between the District and the Contractor shall be maintained on an accounting basis acceptable to the District, and shall be available for examination by the District or its authorized representative(s) during regular business hours within one (1) week following a request by the District to examine such records. Failure by the Contractor to permit such examination within one (1) week of a request shall permit the District to withhold all further payments until such examination is completed, unless an extension of time for examination is authorized by the District in writing.

12. RELATIONSHIP OF THE PARTIES. With regard to performance hereunder, the Contractor is an independent contractor, and not an officer, agent, partner, joint-venturer, or employee of the District. The Contractor shall not, at any time, or in any manner, represent that it or any of its agents or employees are in any manner agents or employees of the District.

13. SUBCONTRACTORS. The Contractor shall provide to the District a list of its subcontractors, and the

Contractor shall be solely responsible for any and all work done by those subcontractors. All orders or instructions from the District shall be communicated by the Contractor to its subcontractors as is necessary. It shall be the duty of the Contractor to see that all of its subcontractors commence work promptly at the proper time, and carry it on with due diligence so that they do not delay or injure either work or products, and that all damage caused by the subcontractors or their workers is properly made good by them or by the Contractor at the Contractor’s cost.

The Contractor shall provide to the District, from all subcontractors that are a part of this Agreement, a payment release form, prior to the District issuing final payment to the Contractor. Further, the Contractor shall require its subcontractors to maintain adequate workers' compensation and comprehensive liability insurance as set forth below.

14. DEFAULT BY CONTRACTOR. The District shall hold the Contractor responsible for all damages which

may be sustained because of the failure or neglect of the Contractor to comply with any term or condition listed herein, it being specifically provided and agreed that time is of the essence in the Contractor's performance of its obligations hereunder. If the Contractor fails or neglects to deliver any of the work at the prices named and at the times and places herein stated or otherwise fails or neglects to comply with the terms of this Agreement, the District may cancel the Agreement in its entirety, or cancel or rescind any or all items affected by such default, and may, whether or not the Agreement is canceled in whole or in part, procure the work elsewhere without notice to the Contractor. The District shall retain all other rights and remedies under law.

15. WAIVER OF DAMAGES; INDEMNITY. The Contractor hereby waives and releases the District from any

claims the Contractor may have at any time arising out of or relating in any way to this agreement, whether

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or not caused by the negligence or breach of the District, its employees, or agents, except to the extent caused by the District's willful misconduct. Notwithstanding the foregoing, the parties agree that in no event shall the District be liable for any loss of the Contractor's business, revenues or profits, or special, consequential, incidental, indirect or punitive damages of any nature, even if the District has been advised in advance of the possibility of such damages. This shall constitute the District's sole liability to the Contractor and the Contractor's exclusive remedies against the District. The Contractor shall indemnify, hold harmless, and defend the District and its Board of Trustees, officers, employees, and agents from any liability, loss, cost, damage, claims and obligations relating to or arising from, the acts or omissions of the Contractor, or of persons acting on behalf of the Contractor, however caused, in the performance of the Services specified herein or in the operation of the Contractor.

Without limiting the foregoing, the Contractor shall indemnify and hold harmless the District and its Board of Trustees, officers, employees, and agents from liability, loss, cost, damage, claims, and obligation of any nature or kind, including attorney's fees, costs and expense, for infringement or use of any copyrighted or bot copyrighted composition, secret process, patented or unpatented invention, article or appliance, registered or unregistered trademark, service mark or trade name, furnished or used in connection with this agreement. The Contractor, at its own expense, shall defend any action brought against the District to the extent that such action is based upon a claim that the goods or software supplied by the Contractor or the operation of such goods infringes a patent, trademark, or copyright, or violates a trade secret.

16. INSURANCE. Without limiting Contractor's indemnification of the District, and as a material condition of this

Agreement, Contractor shall procure and maintain at its sole expense, for the duration of this Agreement, insurance coverage with limits, terms and conditions at least as broad as set forth in this section. The Contractor shall secure and maintain, at a minimum, insurance as set forth below, with insurance companies acceptable to the District, to protect the District from claims which may arise from operations under this agreement, whether such operations be by the Contractor or any subcontractor or anyone directly or indirectly employed by anyone of them. As a material condition of this agreement, the Contractor shall furnish to the District certificates of such insurance and endorsements, which shall include a provision for minimum thirty days’ notice to the District prior to cancellation of or a material change in coverage.

The Contractor shall provide the following insurance:

A. Commercial general liability, which shall name the District as an additional named insured and which shall include death and property damage liability insurance with a combined single limit of not less than one million dollars ($1,000,000) per occurrence. The policy so secured and maintained shall include personal injury, broad form; contractual or assumed liability insurance; contractors' protective (contingency) liability; products liability and completed operation; property damage, broad form; and owned, hired, and non-owned automobile insurance. The policy shall be endorsed to provide specifically that any insurance carried by the District which may be applicable to any claim or loss shall be deemed excess, and the Contractor's insurance shall be deemed primary, despite any provisions in the Contractor's policy to the contrary.

B. Professional liability insurance in an amount not less than one million dollars ($1,000,000) per incident.

C. Workers' Compensation insurance adequate to protect the Contractor from claims for personal injury,

including death, and damage to property, which may arise from operations under this agreement. The Contractor shall provide in advance to the District, proof of insurance coverage for workers' compensation.

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Failure to maintain the insurance and furnish the required documents may terminate this Agreement without waiver of any other remedy the District may have under law.

17. AMENDMENT OF AGREEMENT. This Agreement is the entire agreement between the parties as to its

subject matter and supersedes all prior or contemporaneous understandings, negotiations, or agreements between the parties, whether written or oral, with respect thereto. This Agreement may be amended only in a writing signed by both parties.

18. ASSIGNMENT OF AGREEMENT. This Agreement may not be assigned or otherwise transferred, in whole

or in part, by either the District or the Contractor without prior written consent of the other.

19. TERMINATION FOR NON-APPROPRIATION OF FUNDS. If the term of this Agreement extends into fiscal years subsequent to that in which it is approved, such continuation of the Agreement is contingent on the appropriation and availability of funds for such purpose, as determined in good faith by the District. If funds to effect such continued purpose are not appropriated or available as determined in good faith by the District, this Agreement shall automatically terminate and the District shall be relieved of any further obligation.

20. NOTICE. Any notice required to be given pursuant to the terms of this Agreement shall be in writing and

served personally or by deposit in the United States mail, postage and fees fully prepaid, addressed to the applicable address set forth above. Service of any such notice, if given personally, shall be deemed complete upon delivery; and if made by mail, shall be deemed complete on the day of actual receipt or at the expiration of two (2) business days after the date of mailing, whichever is earlier.

21. GOVERNING LAW. This Agreement shall be deemed to have been executed and delivered within the

State of California, and the rights and obligations of the parties hereunder, and any action arising from or relating to this Agreement, shall be construed and enforced in accordance with, and governed by, the laws of the State of California or United States law, without giving effect to conflict of laws principles. Any action or proceeding arising out of or relating to this Agreement shall be brought in the county of Los Angeles, State of California, and each party hereto irrevocably consents to such jurisdiction and venue, and waives any claim of inconvenient forum.

22. CONFLICTS OF INTEREST. The Contractor agrees not to accept any employment or representation

during the term of this Agreement which is or may likely make the Contractor "financially interested" (as provided in California Government Code Sections 1090 and 87100) in any decision made by the District on any matter in connection with which the Contractor has been retained pursuant to this Agreement.

23. ATTORNEYS' FEES AND COSTS. If either party shall bring any action or proceeding against the other party arising from or relating to this Agreement, each party shall bear its own attorneys' fees and costs, regardless of which party prevails.

24. BOARD AUTHORIZATION. The effectiveness of this Agreement is expressly conditioned upon approval

by the District's Board of Trustees.

25. COMPLIANCE WITH LAW: PERMITS AND LICENSES. The Contractor, and all of its employees and agents, shall comply with all applicable laws, ordinances, rules and regulations, including but not limited to all applicable laws and regulations governing the IFB process, and shall, at its sole cost and expense, secure and maintain in force such licenses and permits as are required by law, in connection with furnishing of services hereunder.

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26. NON-WAIVER. A waiver of a breach or default under this Agreement shall not be deemed a waiver of any subsequent breach or default. Failure of the District to enforce compliance with any term or condition of this Agreement shall not constitute a waiver of such term or condition.

27. SEVERABILITY. The Contractor and the District agree that if any part, term, or provision of this Agreement

is found to be invalid, illegal, or unenforceable, such invalidity, illegality, or unenforceability shall not affect other parts, terms, or provisions of this Agreement, which shall be given effect without the portion held invalid, illegal, or unenforceable, and to that extent the parts, terms, and provisions of this Agreement are severable.

28. SUCCESSORS AND ASSIGNS. This Agreement shall be binding upon, and shall inure to the benefit of,

the parties thereof and their respective permitted transferees, successors and assigns.

29. NON-DISCRIMINATION. The Contractor hereby certifies that in performing work or providing services for the District, there shall be no discrimination in its hiring or employment practices because of age, sex, race, religious creed, color, ancestry, national origin, physical disability, mental disability, medical condition, marital status, or sexual orientation, except as provided for in Section 12940 of the Government Code. The Contractor shall comply with applicable federal and California anti-discrimination laws, including but not limited to, the California Fair Employment and Housing Act, beginning with Section 12900 of the California Government Code, the provisions of the Civil Rights Act of 1964 (Pub.L. 88-352; 78 Stat. 252) and Title IX of the Education Amendments of 1972 (Pub. L. 92-318) and the Regulations of the Department of Education which implement those Acts. The Contractor agrees to require compliance with this nondiscrimination policy by all subcontractors employed in connection with this Agreement.

30. EQUAL EMPLOYMENT OPPORTUNITY CERTIFICATION. The Contractor, in the execution of this contract,

certifies that it is an equal employment opportunity employer.

31. REQUIREMENT FOR FEDERALLY FUNDED CONTRACTS.

A. If this Agreement is funded by the District, in whole or in part, from revenues received from the Federal Government, then the following additional provisions shall apply. It shall be the Contractor’s responsibility to ascertain if Federal funds are involved.

B. Contractor, and any subcontractors at any tier, shall comply with E.O. 11246, "Equal Employment

Opportunity," as amended by E.O. 11375, "Amending Executive Order 11246 Relating to Equal Employment Opportunity," and as supplemented by regulations at 41 CFR part 60, "Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor."

C. No contract, or any subcontract at any tier, shall be made to parties listed on the General Services

Administration's List of Parties Excluded from Federal Procurement or Nonprocurement Programs in accordance with E.O.s 12549 and 12689, "Debarment and Suspension." This list contains the names of parties debarred, suspended, or otherwise excluded by agencies, and contractors declared ineligible under statutory or regulatory authority other than E.O. 12549. Contractors with awards that exceed the small purchase threshold (currently $100,000) shall provide the required certification regarding its exclusion status and that of its principal employees.

32. ACCESSIBILITY REQUIREMENTS. The vendor hereby warrants that the products or services to be provided under this agreement comply with the accessibility requirements of Section 508 of the Rehabilitation Act of 1973, as amended, and its implementing regulations. Vendor agrees to respond promptly to and resolve any complaints regarding accessibility of its products or services that are brought to its attention. Vendor further agrees to indemnify and hold harmless the District from and against any claim arising out of its failure to comply with these requirements. Failure to

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comply with these requirements shall constitute a breach and be grounds for termination of this agreement.”

IN WITNESS WHEREOF, the parties hereto have executed this Agreement in Los Angeles, California, on the date set forth above.

- CONTRACTOR - - DISTRICT -

(Contractor's Name) LOS ANGELES COMMUNITY COLLEGE

DISTRICT By THE BOARD OF TUSTEES OF THE LOS ANGELES COMMUNITY COLLEGE DISTRICT

By DO NOT SIGN

By

(Signature) James B. Watson Contracts and Purchasing Manager

Printed Name:

Title:

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Bidders are cautioned to complete all items, to sign these bid pages, and to submit these pages with their bid. Failure to do so may invalidate the bid.

EXHIBIT A

NONCOLLUSION AFFIDAVIT TO BE EXECUTED BY PROPOSER AND SUBMITTED WITH ITS PROPOSAL

(Name) _______________________________________, being first duly sworn, disposes and says that he or she is (Title) _________________________________ of (Company) ___________________, the party making the foregoing proposal that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from proposing; that the proposer has not in any manner, directly, or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, bid depository, or to any member or agent thereof to effectuate a collusion or sham proposal. IN WITNESS WHEREOF, the undersigned has executed this Noncollusion Affidavit this __________ Day of ____________________, 2017. PROPOSER _________________________________________ (Type or Print Complete Legal Name of Firm) By ______________________________________________ (Signature) Name____________________________________________ (Type or Print) Title _____________________________________________ Address __________________________________________ City ________________________ State _____ Zip ________

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EXHIBIT B

CERTIFICATION OF NON-DISCRIMINATION (TO BE EXECUTED BY BIDDER AND SUBMITTED WITH ITS BID)

Proposer hereby certifies that in performing work or providing products for the District, there shall be no discrimination in its hiring or employment practices because of age, sex, race, color, ancestry, national origin, religious creed, physical handicap, medical condition, marital status, or sexual orientation, except as provided for in Section 12940 of the California Government Code. Proposer shall comply with applicable federal and California anti-discrimination laws, including but not limited to the California Fair Employment and Housing Act, beginning with Section 12900 of the California Government Code. IN WITNESS WHEREOF, the undersigned has executed this Certificate of Non-Discrimination this __________ day of ____________________, 2017. PROPOSER _________________________________________ (Type or Print Complete Legal Name of Firm) By ______________________________________________ (Signature) Name____________________________________________ (Type or Print) Title _____________________________________________ Address __________________________________________ City ________________________ State _____ Zip ________

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EXHIBIT C

CONFIDENTIALITY AGREEMENT The undersigned, a duly authorized officer of _________________________________________________, does hereby represent, warrant and agree to the following statement: All financial, statistical, personal, technical or other data and information relating to the District’s operation which are designated confidential by the District and made available to the undersigned shall be protected by the undersigned from unauthorized use and disclosure. Date: _________________________ ___________________________________ Name of Proposer By: ___________________________________ Authorized Officer

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EXHIBIT D

ACKNOWLEDGMENT OF ADDENDA

The Proposer shall signify receipt of all Addenda, if any, here: ADDENDUM

NO. DATE RECEIVED SIGNATURE

If necessary, please print and sign additional pages. PROPOSER _________________________________________ (Type or Print Complete Legal Name of Firm) By ______________________________________________ (Signature) Name____________________________________________ (Type or Print) Title _____________________________________________ Address __________________________________________ City ________________________ State _____ Zip ________

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EXHIBIT E

EXCEPTIONS AND DEVIATIONS TO RPOFESSIONAL SERVICES AGREEMENT

A. The Proposer acknowledges it has seen and reviewed the Professional Services Agreement in Exhibit F and attests to the following: B. Certain exceptions and deviations may deem the proposal non- responsive and result in rejection of the proposal.

1. Proposals that mandate the use of vendor standard services contract, rather than utilizing the District’s standard services contract. 2. Proposals that reject the following integral provisions of the District's contract terms and conditions will be treated as a rejection of the District's contract and these proposals will be rejected.

Section 1 – Term of Agreement Section 21 – Governing Law Section 24 – Board Authorization Section 29 – Non-Discrimination Section 32 – Accessibility

In the event that exceptions and deviations to the Professional Services Agreement are requested after the contract has been awarded, the District may deem the proposal non-responsive and may disqualify the proposal at its discretion.

☐ We have no exceptions or deviations to the Professional Services Agreement ☐ We have the following or the attached exceptions and/or deviations to the Professional Services Agreement.

PROPOSER (Type or Print Complete Legal Name of Firm) By (Signature) Name (Type or Print Name of Signer) Title Address City State _____ Zip ________

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PRICING FULL SERVICE FEE SCHEDULE

CONVERSION FEE Transfer and Reconciliation of Data ACCOUNT BILLING FREQUENCY(incl. billing, due diligence and Federal Perkins 90 day call)

PER

LOAN FEE

In School Grace Monthly Quarterly Semi-Annually ON-LINE TECHNOLOGY /FILE TRANSFERS FEE Electronic promissory note Truth-in-lending services Set-up Truth-in-lending borrower Accounting File or Masterfile Transaction File Tax Offset Tape Financial Counselor, on-line entrance and exits – monthly fee IMAGING File Imagining of Forms Receipted - entitlements, etc. Backfile Imaging Service – as needed or requested LOCKBOX AND PAYMENT OPTIONS ACH – borrower payments (scheduled or on-line) Standard Payment Processing through Lockbox Credit Card Payments – per payment fee, charged to borrower On-Line Payments via_____________ INTERNAL COLLECTION TECHNOLOGY Collection Management Solution DART – Default Aversion Solution – one time setup-monthly maintenance/per letter fee/per call fee

OTHER SERVICES PROVIDED FEE

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ADDITIONAL SERVICES PROVIDED

FEE