local services and community memory: knowledge sharing and policy support let’s map the future 28...
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Local services and Community Memory: knowledge sharing and policy support
Let’s map the future
28 February 2003
Rob Davies
PULMAN: Public Libraries Mobilising Advanced Networks
• IST FP5 Thematic Network (May 2001- May 2003)
• Strengthen performance, achieve potential of public libraries in new economic, social and cultural roles
• Spread strategic initiatives across Europe– Develop cross-domain and cross-sectoral agendas for local
services
• Exchange knowledge, experience, good practice– Promote digital services and best practice centres
PULMAN Target Audiences
PULMAN
Practitioners
Policymakers
Local cultural services (Museums and archives)
The EXTended PULMAN Network
PULMAN activities
• Guidelines on digital services (25 languages)– social policy, management, technical (second edition)
• Consensus-building – 36 national workshops (autumn 2002): 2000+ participants– European level workshop
• Policy Conference, Oeiras, Portugal, 13/14 March 2003• Ministers, policy makers, senior practitioners
• Human network: country co-ordinators/‘support groups’• Training attachments at centres of excellence• Dissemination: PULMANWeb www.pulmanweb.org
– country contacts, profiles,newsletter, news, links,registry of distance learning materials, guidelines
PULMAN Manifesto
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Oeiras_v2.0_25jan Page 1 of 1
The Oeiras Manifesto The PULMAN Agenda for e-Europe
Planning the power of Europe’s public libraries through strategies, funding, co-ordination, partnerships, user interactivity, centres of excellence, staff training and recruitment, monitoring user needs,
benchmarking, research and take-up. Ministers, high-level policy makers and practitioners from 36 European countries including the EU member states, candidate states and neighbouring countries¹, addressed the following priorities at the PULMAN policy conference in Oeiras, Portugal, 12-13 March 2003. The representatives agree that sufficient funding and support at national and local is required:
to enhance the role of public libraries as vital building blocks in meeting the objectives of the e-Europe action plan², by accelerating their development as centres of access to digital resources.
to meet the needs of all citizens in the information society through
modern public library services, by encouraging take-up of the policies and practices promoted by the PULMAN network³.
To achieve these goals, public libraries must:
Offer innovative services, harnessing digital technologies, that empower citizens to achieve their personal goals in a changing world and which contribute to a cohesive society and a successful knowledge-based economy in Europe.
Seek a measurable improvement in citizens' use of public library
services, especially those who are at risk from social or digital exclusion, building on the existing user base of over 150 million4 registered members of public libraries in the 36 countries of the PULMAN network.
The PULMAN conference agrees that citizens will benefit substantially through coherent support for public library services at local, national and European level in four specific areas.
DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT
Oeiras_v2.0_25jan Page 1 of 1
The Oeiras Manifesto The PULMAN Agenda for e-Europe
Planning the power of Europe’s public libraries through strategies, funding, co-ordination, partnerships, user interactivity, centres of excellence, staff training and recruitment, monitoring user needs,
benchmarking, research and take-up. Ministers, high-level policy makers and practitioners from 36 European countries including the EU member states, candidate states and neighbouring countries¹, addressed the following priorities at the PULMAN policy conference in Oeiras, Portugal, 12-13 March 2003. The representatives agree that sufficient funding and support at national and local is required:
to enhance the role of public libraries as vital building blocks in meeting the objectives of the e-Europe action plan², by accelerating their development as centres of access to digital resources.
to meet the needs of all citizens in the information society through
modern public library services, by encouraging take-up of the policies and practices promoted by the PULMAN network³.
To achieve these goals, public libraries must:
Offer innovative services, harnessing digital technologies, that empower citizens to achieve their personal goals in a changing world and which contribute to a cohesive society and a successful knowledge-based economy in Europe.
Seek a measurable improvement in citizens' use of public library
services, especially those who are at risk from social or digital exclusion, building on the existing user base of over 150 million4 registered members of public libraries in the 36 countries of the PULMAN network.
The PULMAN conference agrees that citizens will benefit substantially through coherent support for public library services at local, national and European level in four specific areas.
DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT
Oeiras_v2.0_25jan Page 1 of 1
The Oeiras Manifesto The PULMAN Agenda for e-Europe
Planning the power of Europe’s public libraries through strategies, funding, co-ordination, partnerships, user interactivity, centres of excellence, staff training and recruitment, monitoring user needs,
benchmarking, research and take-up. Ministers, high-level policy makers and practitioners from 36 European countries including the EU member states, candidate states and neighbouring countries¹, addressed the following priorities at the PULMAN policy conference in Oeiras, Portugal, 12-13 March 2003. The representatives agree that sufficient funding and support at national and local is required:
to enhance the role of public libraries as vital building blocks in meeting the objectives of the e-Europe action plan², by accelerating their development as centres of access to digital resources.
to meet the needs of all citizens in the information society through
modern public library services, by encouraging take-up of the policies and practices promoted by the PULMAN network³.
To achieve these goals, public libraries must:
Offer innovative services, harnessing digital technologies, that empower citizens to achieve their personal goals in a changing world and which contribute to a cohesive society and a successful knowledge-based economy in Europe.
Seek a measurable improvement in citizens' use of public library
services, especially those who are at risk from social or digital exclusion, building on the existing user base of over 150 million4 registered members of public libraries in the 36 countries of the PULMAN network.
The PULMAN conference agrees that citizens will benefit substantially through coherent support for public library services at local, national and European level in four specific areas.
DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT DRAFT
Oeiras_v2.0_25jan Page 1 of 1
The Oeiras Manifesto The PULMAN Agenda for e-Europe
Planning the power of Europe’s public libraries through strategies, funding, co-ordination, partnerships, user interactivity, centres of excellence, staff training and recruitment, monitoring user needs,
benchmarking, research and take-up. Ministers, high-level policy makers and practitioners from 36 European countries including the EU member states, candidate states and neighbouring countries¹, addressed the following priorities at the PULMAN policy conference in Oeiras, Portugal, 12-13 March 2003. The representatives agree that sufficient funding and support at national and local is required:
to enhance the role of public libraries as vital building blocks in meeting the objectives of the e-Europe action plan², by accelerating their development as centres of access to digital resources.
to meet the needs of all citizens in the information society through
modern public library services, by encouraging take-up of the policies and practices promoted by the PULMAN network³.
To achieve these goals, public libraries must:
Offer innovative services, harnessing digital technologies, that empower citizens to achieve their personal goals in a changing world and which contribute to a cohesive society and a successful knowledge-based economy in Europe.
Seek a measurable improvement in citizens' use of public library
services, especially those who are at risk from social or digital exclusion, building on the existing user base of over 150 million4 registered members of public libraries in the 36 countries of the PULMAN network.
The PULMAN conference agrees that citizens will benefit substantially through coherent support for public library services at local, national and European level in four specific areas.
e-Europe 2005 priorities and local cultural services
• Modern public services– e-government, e-learning, e-health– interactive– broadband– multiple platforms
• e-inclusion - ‘an Information Society for All’– digital skills/lifelong learning– public and domestic access points– special needs– remote areas
• Applications and content– local content creation and service design
Where local cultural institutions stand:achievements
• Knowledge of user requirements
• Physical focus
• Very large existing usage – eg public libraries c 190 million in 36 countries
• Skills - local instititutions have or can be developed
• Tradition of supporting access to information content
• Progress in many EU countries in:– introducing digital services
– educational role and learning support
– allowing citizens to have hands-on access (eg PIAPs)
Where local cultural institutions stand: challenges
• Delivery institutions and services need faster change/reingineering in response to changing user needs
• Continuing disparities between countries– national and local strategies, programmes and funding nb
enlargement agenda– cross domain policy making and partnerships– extent of digitisation of local content– ease and relative cost of technology integration
– local archives need greater support
Community Memory - local services agenda (1)
• Broader local services partnerships to deliver e-Europe– libraries, museums and archives at local/regional level
– education sector/children
– voluntary sector/NGOs/ community information and advice
– economic sector (eg cultural tourism)
• Friendly on-line services to meet user needs – accessible - ‘Heritage for All’ approach
– help unlock, disclose, make accessible local digital content
– help individuals and organisations create content
– sense of localisation/personal engagement vs globalisation
– link up present and past
Community Memory - local services agenda (2)
• Socio-economic and technical environment – understanding or mapping communities and their needs– public/private partnership – role of software/telecoms/integrators: real web services?
• Policy agenda for local services– level playing field within CH sector eg local archives– benchmarking, co-ordination of policy: measure impact– develop LIB-ECON database : cross-domain, electronic– enlargement and international co-operation eg building
on PULMAN-XT, CULTIVATE-Russia
Technical agenda: view from early 2003
• Highly-automated content creation and digitisation • Personalisation of content creation and access• Audiovisual/multimedia content creation/delivery
– help local institutions exploit broadband
• Seamless interactive access to local resources– wider cross-sectoral interoperability, local/ national
• Usability– Interfaces– Access through non-computer channels, mobile, digital tv
• Use of emerging semantic web technologies – resource creation, discovery, retrieval, preservation
Preparatory action required?
• Knowledge and consensus building– better understanding: what’s happening across Europe inc policies
– standards and approaches to digitisation, preservation, services
– translate best research applications to local services
– guidelines, best practice, local centres of excellence
• Encourage/assist wider local takeup of innovation – pilot services, reingineering experiments, build on TRIS
• Connect IST outcomes with national/structural funds and objectives for local services– training programmes
PULMANWeb
www.pulmanweb.org