local government unit of cabatuan cabatuan, iloilo

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CABATUAN CITIZEN’S CHARTER LOCAL GOVERNMENT UNIT OF CABATUAN

Cabatuan, Iloilo, Philippines

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I. Municipal Profile

Available historical records say that Cabatuan was founded in 1732. The town’s founding in 1732 is further corroborated by a

huge cross-made of hard thick “murawon” (molave) the base of which-still stands on Pamul-ogan Hill. On the cross was carved

“1732”. Although what remains of the Cross now is only its base, old residents of the town recall that the Cross was more than four

meters high, lording it over Tigum River and the plains towards the town. It is presumed that the early founding Spaniards, following

their procedure of establishing a new town by first dedicating the place to Christ, had made the Cross and carved the date on it.

Cabatuan was believed originally planned by Tono, its conceded tribal leader, together with two other leaders Gomoc and Ami-

han. The site of the early settlement was on a level tract of land near the northern bank of the Tigum River where the poblacion is

now located.

In 1733, Cabatuan was officially organized upon the installation of Rev. Fr. Antonio Lopez as its first priest and Tono as its first

“gobernadorcillo”.

The town hall and the Roman Catholic Church were simultaneously built. The town was placed by the priest under the spiritual

protection of Saint Nicolas de Tolentino whom Cabatuananons venerate as their Patron Saint whose feast is celebrated on September

10 every year.

How Cabatuan Got Its Name

The name CABATUAN is suggestive of the character of its people and the nature of the locality. It may be derived from the

Hiligaynon word “kabatuhan,” meaning full of stones or “bato”; from “batuan”, meaning to resist, defy, oppose, fight, or chal-

lenge. Some old folks believed that the name was derived from “batuan”, a tree whose sour fruits are used in seasoning vegetables.

An interesting version of how Cabatuan was named has been generally accepted. There was a creek running right through the

heart of the poblacion. It was considered unique because its water flowed from the east to the west, “nagabatu”, in direct contrast

to the usual course of creeks and rivers in town. Along the bed of the creek were plenty of stones and along the banks and their vi-

cinity were big “batuan” trees growing among clusters of stones. When the Spaniards came to settle in town, the natives headed by

Tono and other leaders suggested that the town be named CABATUAN.

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II. Mandate

The Local Government Unit of Cabatuan, Iloilo, Philippines delivers basic services and facilities for promotion of general welfare of its

constituents and for its efficient and effective governance. Ensures and supports the preservation and enrichment of culture, promote health

and safety, enhance the right of the people to a balanced ecology, encourage and support the development of appropriate and self-reliant, sci-

entific and technological capabilities, improve public morale, enhance economic prosperity and social justice, promote full employment among

the residents, maintain peace and order and preserve the comfort and convenience of Cabatuananons.

III. Vision

“The gateway of Western Visayas to the World, a Progressive Municipality with Diversified and Robust Economy whose Resilient and

Empowered Citizenry Live in a Balanced Environment Served by Pro-active Local Government.”

IV. Mission

Serve pro-actively by delivering efficient and effective Social Services such as health, education, local protective services and social

welfare and development services (HELPS) to the constituents;

Develop a diversified and robust economy by improving farmers’ capacity to increase yield and income for food security and 100% rice

self-sufficiency;

Introduce an adaptive measures against climate change to ensure sustainability on agricultural produce;

Develop and expand agricultural and commercial sub-sectors of local economic development by facilitating the establishment of sustaina-

ble industries that cater the processing of Cabatuan’s products;

Promote the diversified growth of commerce, trade, industry and tourism activities to increase employment/income;

Ensure a balance environment by implementing environmental laws, rules and regulations for the safety of an empowered and resilient

citizenry;

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IV. Service Pledge

We the Local Government Officials and Employees are:

C -Committed to serve you in accordance with the herein Cabatuan Citizen’s Charter;

A -Always ready to deliver and provide basic services in accordance with Republic Act

11032 otherwise known as the “Ease of Doing Business and Efficient Government Ser-

vice Delivery Act of 2018;

B -Believing that you can accept our deficiencies as we are ready to entertain/resolve

complaints in accordance with prescribe guidelines, laws, rules and regulations;

A -Ardent and Enthusiastic to deliver the services you need, even during lunch break and

beyond office hours to those who are within the premises of the office;

T -Tasked to deliver basic government services and facilities as provided under section 16

of the Local Government Code (RA 7160);

U -Upholding integrity, honor, morality, transparency and excellence service;

A -Advocate for continuous re-engineering of government systems and procedures to en-

sure efficient government service delivery;

N -Nurturing a resilient environment amidst the global pandemic.

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Page Number

I. Administrative and Fiscal Services 8

1. Administrative Services

1.1. Issuance of Unified I.D. System 9

1.2. Mayor’s Clearance, Certification, Recommendation Issuance

10

2. Fiscal Services

2.1. Issuance of Certified True Copy (CTC)

of Tax Declaration

11

2.2. Subdivision/Consolidation of Land’s Tax

Declaration

12

2.3. Payment of taxes, fees, and charges 13

2.4. Tax Clearance Issuance 14

II. Civil Registration Services 15

1. Application for Registration of Certificate of

Death

16


Live Birth (Delayed Registration)

17


Live Birth (Timely Registration)

18

4. Application for Marriage License 19

5.

Application for Security Paper (SECPA) of the

following: Certificate of Death, Live Birth, Mar-

riage and Certificate of No Marriage

(CENOMAR)

20

6. Issuance of Certification of Birth, Death and

Marriage

21

Page Number

III. Frontline Services 22

1. Agricultural Services

1.1. Certification 23

1.2. Provision of Technical Assistance to Walk-In Farmers 24

1.3.Veterinary Health Certificate Issuance 25

2. Health Services

2.1. Dental Consultation 26

2.2. Health Card and Sanitary Permit Issuance 27

2.3. Laboratory Services 28

29 2.4. Medical Consultation

3. Municipal Social Welfare & Development Office

3.1. Assistance to Individual in Crisis Situation (AICS) 30

3.2. Issuance of the Senior Citizens Affair (OSCA) ID Cards 31

3.3. Issuance of Person’s with Disability (PWD) I.D. 32

3.4. Pre-Marriage Counseling to Would-Be-Couple 33

3.5. Social Case Study Report (SCTR)/Social Case Findings (SCF) 34

35 3.6. Handling Violence Against Women and Children (VAW-C) Cases

3.7. Handling Children-In-Conflict with Law (CICL) 36

38 IV. Permits and Licenses

1 Business Permit 39

2. Building Permit 47

3. Franchise of Motorized Tricycle 50

V. Feedback and Complaints Mechanisms 52

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ANNEXES

Page Number

1. 53 Certificate of Compliance

2. Client Feedback/Complaint For 54

3. Order of Payment Form 55

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1.1. ISSUANCE OF A UNIFIED MUNICIPAL ID SYSTEM To have a unified Municipal ID System.

OFFICE: Office of the Municipal Mayor CLASSIFICATION: Simple

WHO MAY AVAIL : Registered Voter of the Municipality,

Senior Citizens, PWDs, Solo Parent TYPE OF TRANSACTION: G2C

CHECKLIST OF REQUIREMENT WHERE TO SECURE

1. Precinct Number; 2. For Senior Citizens, PWDs and Solo Parent –Application Form with support-

ing documents (refer to 3.2.)

1. COMELEC Field Office, Cabatuan, Iloilo;

2. MSWDO, Cabatuan, Iloilo

CLIENT STEPS AGENCY ACTION FEES

TO BE PAID

PROCESSING

TIME

PERSON RESPONBILE

1. Logs in logbook located at the lobby , presents Precinct Number, fills out Information Form and submit to staff

Instructs client to log on the log-book, evaluate documents pre-sented and encode data

NONE

5 minutes

Administrative Aide VI (Clerk III) Mayor’s Office

2. Poses for picture taking and signs for specimen signature

Takes picture and guide in sign-ing for specimen signature

10 minutes

3. Receives ID Releases ID 5 minutes

TOTAL PROCESSING TIME 20 Minutes

10

1.2. MAYOR’S CLEARANCE, Certification, Recommendation Issuance The Mayor’ Clearance if issued to individuals needing this document stating that he/she has no pending

case filed with the Office of the Mayor. Certifications are issued to affirm the validity of information. Job rec-ommendations are issued for job seekers.

OFFICE: Mayor’s Office CLASSIFICATION: Simple

WHO MAY AVAIL: Students, Job Seekers, TYPE OF TRANSACTION: G2C –Government to Client



TO BE PAID

PROCESSING

TIME

PERSON RESPONBILE

1. Signs logbook at the lobby, states requests and purpose of request

Instructs client to sign in the log-book, get details of the request and prepare documents

5 minutes Administrative Aide VI (Clerk III) Mayor’s Office 2. Reviews the prepared docu-

ments and conforms with its contents.

Presents documents for conformi-ty and issues order of payment

10 minutes

3. Pays corresponding fee Issues Official Receipt P50.00 5 minutes Cashier II Treasury Office

4. Receives requested documents

Releases documents 5 minutes Adm. Aide VI (Clerk III) Mayor’s Office

TOTAL 25 Minutes

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2.1. ISSUANCE OF CERTIFIED TRUE COPY (CTC) OF TAX DECLARATION The Tax Declaration is issued to taxpayer needing this document to determine the face value/market value

of his/her property.

OFFICE: Assessor’s Office CLASSIFICATION: Complex

WHO MAY AVAIL: Real Property Owners TYPE OF TRANSACTION: G2C/G2G –Government to Client/Government to Government

CHECKLIST OF REQUIREMENT 1. Lot Number, Name of declared owner, Sworn Statement; 2. Current Real Property Tax Receipt;

WHERE TO SECURE 1. Assessor’s Office; 2. Treasurer’s Office;


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Signs logbook at the lobby, presents required documents

Instructs client to sign in the logbook, gets required documents, verifies tax declaration, and issues order of pay-ment

5 minutes Assessment Clerk III\ Assessment Clerk II Assessor’s Office

2. Presents Order of Payment and Pays Corresponding Fee

Receives Payment & Issues Official

Receipt P57.00 10 minutes

Cashier II Treasury Office

2. Presents Official Receipts

Prepares CTC of Tax Declaration. Anno-

tate, O.R. No. on the document, reviews

and initials prepared CTC, forward to Mu-

nicipal Assessor for signature

10 minutes

Assessment Clerk III\ Assessment Clerk Municipal Assessor Assessor’s Office

3. Receives CTC of Tax Declaration

Issues CTC of Tax Declaration 5 minutes Assessment Clerk III\ Assessment Clerk II Assessor’s Office

TOTAL PROCESSING TIME 25 Minutes

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2.1. SUBDIVISION/CONSOLIDATION OF LAND’s TAX DECLARATION The Subdivision/Consolidation of Tax Declaration is issued to lot owners needing this document to subdivide/consolidate

parcel of their land to have a separate/consolidated tax declaration for tax purposes.

OFFICE: Assessor’s Office CLASSIFICATION: Highly Technical

WHO MAY AVAIL: Real Property Owners TYPE OF TRANSACTION: G2C/G2G –Government to Client/Government to Govern

CHECKLIST OF REQUIREMENT: 1. Approved Subdivision Plan; 2. Deed of Conveyance; 3. Real Property Tax Receipts’

WHERE TO SECURE: 1. Geodetic Engineer who surveyed the lot; 2. Executed by the lot owner, duly notarized by a notary public;

3. Treasury Office;


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Signs logbook at the lobby, presents documents

Instructs client to sign in the logbook, evaluates documents

5 minutes Assessment Clerk III\ Assessment Clerk II Assessor’s Office

2. Accompany/Assists in the field inspec-tion of the lot.

Conducts site inspection, prepares Field Appraisal and Assessment Sheet (FAAS) and the supporting documents, forwards for approval, signs and approves subdivi-sion/consolidation of lot/lots. Issues Order

of payment

150/sub lot/ 1/2 of 1% of

the Assessed value +

50.00 minimum of 100

not more than 2,000.00

Transfer of Ownership

Fee– P100.00

15 days

Assessment Clerk II Assessment Clerk III Local Assessment Oper-ations Officer I Municipal Assessor Assessor’s Office

3. Presents Order of Payment, Pays cor-responding fee

Receives payment and Issues Official Receipts

10 minutes Cashier II Treasury Office

4. Receives requested documents

Releases documents 5 minutes Assessment Clerk III\ Assessment Clerk II Assessor’s Office

TOTAL 15 days & 25 Minutes

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2.1. PAYMENT OF TAXES, FEES, AND CHARGES. Accepting Cash or Check as payment of taxes, fees and charges for the services a client availed and Issuing Official Receipt/s

thereof.

OFFICE: Treasury Office CLASSIFICATION: Simple

WHO MAY AVAIL: Taxpayers TYPE OF TRANSACTION: G2C/G2G–Government to Client/Government to Government

CHECKLIST OF REQUIREMENT 1. Order of Payment

WHERE TO SECURE 1. Office where the service/s is availed


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Presents Order of pay-ment

Acknowledges/evaluated Or-der of Payment As indicated

in the Order

of payment

5 minutes

Cashier II Treasury Office 2. Pays Corresponding Fee

Receives Payment/Issues Of-ficial Receipts

10 minutes

3. Receives Official Receipts

Gives/Releases Official Re-

ceipts and instructs client to

present OR to concern office/

person responsible

5 minutes

TOTAL 20 Minutes

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2.1. TAX CLEARANCE ISSUANCE The Tax Clearance is issued to individuals/tax payers needing this document stating that he/she has been cleared of

his/her taxes.

OFFICE: Treasury Office CLASSIFICATION: Simple

WHO MAY AVAIL: Taxpayers TYPE OF TRANSACTION: G2C/G2G–Government to Client/Government to Government

CHECKLIST OF REQUIREMENT 1. Official Receipt

WHERE TO SECURE 1. Treasury Office


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Signs logbook at the lob-by, presents official re-ceipts

Instructs client to sign in the logbook, assesses officials receipts, prepares tax clear-ance and issues order of pay-ment

15 minutes Local Revenue Collection Officer II/ Local Revenue Collection Office I Treasury Office

2. Pays Service Fee Receives Payment/Issues Of-ficial Receipts

P80.00 10 minutes Cashier II Treasury Office

3. Receives requested Tax Clearance

Releases Tax Clearance 5 minutes Local Revenue Collection Officer II/ Local Revenue Collection Office I Treasury Office

TOTAL 20 Minutes

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1. Application for Registration of Certificate of Death

2. Application for Registration of Certificate of Live Birth (Delayed Registration)

3. Application for Registration of Certificate of Live Birth (Timely Registration)

4. Application for Marriage License

5. Application for Security Paper (SECPA) thru BREQS of the following: 5.1. Certificate of Live Birth;

5.2. Certificate of Marriage;

5.3. Certificate of Death; and

5.4. Certificate of No Marriage (CENOMAR) thru BREQS

6. Issuance of Certification of Birth, Death and Marriage

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1. Application for Registration of Certificate of Death To establish death record of every person who died in the Municipality

OFFICE: Municipal Civil Registrar CLASSIFICATION: Simple

WHO MAY AVAIL: Immediate Family of the Decease TYPE OF TRANSACTION: G2C


Certification of Death issued by the Punong Barangay Office of the Punong Barangay where the de-ceased died

CLIENT STEPS AGENCY ACTION

FEES TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Logs in logbook at the lobby, Se-cures Forms (Certificate of Death)

Interviews informant and give instruc-tions on how to fill-out the forms

5 minutes Administrative Aide III (Clerk II) Municipal Civil Registrar’s Office

2. Fills-out forms completely and correctly

Assist in filling-out the given forms 5 minutes

3. Submits duly accomplished and signed Certificate of Death

Receives & evaluate Information Sheet, guide informant where to sign in the Death Certificate, prepares Certificate of Death and issues order of payment

10 minutes Registration Officer I Municipal Civil Registrar’s Office

4. Reviews entries, pays corre-sponding fee and return for regis-tration

Check correctness of entries, verify offi-cial receipt and register Certificate of Death

P50.00 5 minutes Municipal Civil Registrar, Municipal Civil Registrar’s Office

5. Present Official receipt and receives Certificate of Death

Releases Certificate of Death 5 minutes Administrative Aide III (Clerk II) Municipal Civil Registrar’s Office

TOTAL PROCESSING TIME 30 minutes

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1. Application for Registration of Certificate of Live Birth (Delayed Registration) Every child born in the municipality of Cabatuan must be registered to establish the identity. Delayed Registra-tion happens when a child is not registered within thirty (30) days from birth.

OFFICE : Municipal Civil Registrar’s Office CLASSIFICATION: Simple

WHO MAY AVAIL: Parent of the child TYPE OF TRANSACTION: G2C


Marriage Contract of Parents (For Legitimate Child) Negative Certification from Philippine Statistics Office (PSA) Baptismal Certificate or any documents of which the Date and

Place of Birth are indicated Presence of Father/Mother with valid ID for Admission of Pater-

nity (For Illegitimate Child)

PSA/Registrar’s Office where the Marriage took place; PSA Office Church where the child was baptized;

Municipal Civil Registrar


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Sign in the Logbook at the lob-by, ask for Information Sheet and Certificate of Live Birth (CLB) Form

Gives logbook, interview cli-ents, and instruct client how to fill out given documents


Basic Pay-100.00

5.00/year of delay

2. Fills-out Information Sheet completely and correctly

Assist in filling-out the given forms

5 minutes

3. Submits duly accomplished information sheet and signed Certificate of Live Birth

Receives & evaluate Infor-

mation Sheet, Instruct where

to sign in the CLB form/ Pre-

pares CLB


4. Reviews CLB and forward to for Registration

Check correctness of entries,

register CLB 5 minutes

Municipal Civil Registrar, Municipal Civil Registrar’s Office

5. Receives CLB Releases CLB Administrative Aide III (Clerk II) Municipal Civil Registrar’s Office

TOTAL PROCESSING TIME 25minutes

18

1. Application for Registration of Certificate of Live Birth (Timely Registration) Every child born in the municipality of Cabatuan must be registered to establish the identity. Timely registration is 0 to 30 days, otherwise it is considered as delayed registration. (refer to CRS-1.2)

OFFICE: Municipal Civil Registrar’s Office CLASSIFICATION: Simple

WHO MAY AVAIL: Parent of the child TYPE OF TRANSACTION: Government to Client-G2C


Marriage Contract of Parents (For Legitimate Child); Valid I.D. of Parents; Presence of Father to execute Admission of Paternity (For Illegitimate

Child); Present f mother to execute AUSF

PSA/Registrar’s Office where the Marriage took place; Office I.D. or Any Govt. Issued I.D.


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Sign in the Logbook at the lobby, ask for Information Sheet and Cer-tificate of Live Birth (CLB)Form

Gives logbook, interview clients, and instruct client how to fill out given documents


2. Fills-out Information Sheet com-pletely and correctly

Assist in filling-out the given forms 5 minutes Illegitimate-

150.00 for

AUSF

Legitimate-

NONE

3. Submits duly accomplished infor-mation sheet and signed Certifi-cate of Live Birth

Receives & evaluate Information

Sheet, Instruct where to sign in the

CLB form/ Prepares CLB


4. Reviews CLB and forward to for Registration

Check correctness of entries, reg-

ister CLB 5 minutes

Municipal Civil Registrar, Municipal Civil Registrar’s Office

5. Receives CLB Releases CLB Administrative Aide III (Clerk II) Municipal Civil Registrar’s Office


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1. APPLICATION FOR MARRIAGE LICENSE Male and Female couple (would be couple) who intend to contract marriage

OFFICE: Municipal Civil Registrar’s Office CLASSIFICATION : Highly Technical

WHO MAY AVAIL: Would be couple TYPE OF TRANSACTION: G2C

WHERE TO SECURE: 1. PSA/MCR Office where the applicant was born 2. MCR Office where the applicant resides; 3. Treasury Office; 4. MCR Office, Cabatuan, Iloilo; 5. MSWD Office, Cabatuan, Iloilo

CHECKLIST OF REQUIREMENT : 1. Certificate of Live Birth; 2. Certificate of No Marriage 3. Current Community Tax Certificate 4. Application/Information Sheet; 5. Pre-Marriage Counselling Certificate


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Signs on the logbook at the lobby, Signifies their intention to apply for Marriage License, secure Infor-

mation Sheet

Interviews applicants and instructs in fill-ing-out the Information Sheet and other

statutory requirements

NONE

10 minutes

Registration Officer I Municipal Civil Registrar’s Office 2. Fill-out Information Sheet completely

and correctly and submits accom-plished forms and other statutory

requirements

Reviews filled-out application form and other statutory requirements and instruct applicants to proceed to MSWD to fill-out Marriage Expectation Inventory Form and advice client to MCR’s Office after attend-

ing the Pre-Marriage Counselling.

10 minutes

3. Submits Certificate of Pre-Marriage

Counselling (CPMC)

Receives (CPMC), prepares and posts application for Marriage License and is-sues Order of Payment.

10 days Administrative Aide III (Clerk II) Municipal Civil Registrar’s Office

4. Reviews Marriage License, pre-sents order of payment and pay

corresponding fee

Issues official receipts; Receive and register Application for Mar-

riage License 5 minutes

Cashier II, Treasury Office Municipal Civil Registrar Municipal Civil Registrar’s Office

5. Receives Marriage License Releases Marriage License Administrative Aide III (Clerk II) Municipal Civil Registrar’s Office

TOTAL PROCESSING TIME 10 day and 35 minutes

20

5. Application for Security Paper (SECPA) thru BREQS of the following: 5.1. Certificate of Live Birth; 5.2. Certificate of Marriage; 5.3. Certificate of Death; and 5.4. Certificate of No Marriage (CENOMAR) thru BREQS

SECPA thru BREQS is a document from PSA facilitated by the MCR Office for clients needing this document but could not per-sonally go to PSA.

OFFICE : Municipal Civil Registrar CLASSIFICATION : Highly Technical

WHO MAY AVAIL: Client who need this document for claims TYPE OF TRANSACTION: G2C

CHECKLIST OF REQUIREMENT : 1. Request applied for; 2. Valid I.D.

WHERE TO SECURE: 1. Requesting party;

2. Office I.D. or any government valid I.D.


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Sign in the Logbook at the lobby, states the requests and asks fir

application form

Gives logbook, interview clients, and instruct client how to fill out

given documents 5 minutes

Administrative Aide III (Clerk II) Municipal Civil Registrar’s Office

2. Fills-out application completely

and correctly Assist in filling-out the given forms 5 minutes

3. Submits duly accomplished appli-

cation form

Receives & evaluate application

form issue order of payment 15 minutes

Registration Officer I Municipal Civil Registrar’s Office

Receives order of Payment and

Issues Official Receipts Service Fee-P100.00 10 minutes Cashier II, Treasury Office

4. Presents order of payment and

pay corresponding fees, Submits to Philippines Statistics

Office for SECPA, pays corre-

sponding fee to PSA

Certificate of Live Birth,

Death & Marriage-155.00

CENOMAR-210 7 days

Cashier, Philippine Statistics

Authority

5. Receives documents in SECPA

Releases Document 5 minutes Administrative Aide III (Clerk II) Municipal Civil Registrar’s Office

TOTAL PROCESSING TIME 7 days 30 minutes

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6. Issuance of Certification of Birth, Death and Marriage Requested by clients/clients immediate family whose place of birth, marriage and death was registered in the Municipality .

OFFICE : Municipal Civil Registrar’s Office CLASSIFICATION: Simple

WHO MAY AVAIL: TYPE OF TRANSACTION: G2C

WHERE TO SECURE: 1. MCR Office; 2. Office I.D./Any government Issued I.D. from Office/

Government Agency

CHECKLIST OF REQUIREMENT : 1. Application Form;

2. Valid I.D. of Document’s owner/authorized person (Authorization let-

ter if the requesting party is not the owner of the document being re-quested;


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Signs in the Logbook at the lobby, fill-out Application

Interviews clients, gives application form

50.00 per copy

5 minutes Administrative Aide III (Clerk II) Municipal Civil Registrar’s Of-fice

2. Fills-out application form completely and correctly, submits form

Assist in filling-out the given form, re-ceives/evaluates form, prepares Certi-fication and gives Order of Payment to client

5 minutes

3. Acknowledges Order of Pay-ment. Presents to Cashier and pays corresponding fee Acknowledges OR, proceed to MCR, presents OR

Receives payment and Issues Official

Receipts (OR)

Checks Certification, attached OR

15 minutes

Cashier, Treasury Office

Administrative Aide III (Clerk II) Municipal Civil Registrar’s Of-fice

4. Receives Certification Releases Certification 5 minutes Administrative Aide III (Clerk II) Municipal Civil Registrar’s Of-fice


23

1.1. CERTIFICATION Certification from the Municipal Agricultural Office is issued to individual needing this documents as a re-quirement for Department of Agrarian Reform, Insurance claims for crops and livestock damages and as dog vaccination record for transport purposes, Agricultural Loan...checklist of requirements.

CLASSIFICATION CLASSIFICATION: Simple

TYPE OF TRANSACTION: G2C WHO MAY AVAIL : Farmer


Certification from Barangay Agrarian Reform Council (BARC) (DAR PCUC Document (Documents from PCIC; denial letter; wrong spelling; Masterlist of vaccinited dogs Bank loans application

Barangay where the land is located/ PCIC; denial letter MAO Office Banks where to avail the loan


TO BE PAID

PROCESSING

TIME

PERSON RESPONBILE

1. Presents documents Evaluates documents presented and prepares certification/Issues Order of Payment

5 minutes

Administrative Aide IV (Clerk II), Municipal Agricultural Office Agricultural Technologist (AT) as-signed in the area, Municipal Agri-cultural Office

2. Presents Order of pay-ment/ Pay service Fee

Issues Official Receipt (OR) P100.00 15 minutes Cashier II Treasury Office

3. Presents OR Annotates OR No. on the Certification, Signs/Approves Certification 5 minutes

Administrative Aide IV (Clerk II), Municipal Agriculturist Municipal Agricultural Office

3. Receives certification Releases certification 5 minutes

Officer of the day/ Agricultural Technologist (AT) as-signed in the area, Municipal Agri-cultural Office

TOTAL 30 Minutes

24

1.2. PROVISION OF TECHNICAL ASSISTANCE TO WALK-IN FARMERS Technical Assistance is provided to walk-in farmers who avails seeds, for treatment, deworming of livestock poultry, consultation, artificial insemination, field verification and surveillance on pest and diseases.

OFFICE: Municipal Agricultural Office CLASSIFICATION: Simple

TYPE OF TRANSACTION: G2C WHO MAY AVAIL: Farmers

CHECKLIST OF REQUIREMENT Physical Presence of Farmer/Farmer’s Representative

WHERE TO SECURE

Not Applicable

CLIENT STEPS AGENCY ACTION FEES TO

BE PAID

PROCESSING

TIME

PERSON RESPONBILE

1. Sign in the visitors’ logbook at the lobby

Requests client to sign on the visitors’ logbook at the lobby

None

5 minutes

Administrative Aide IV (Clerk II) Municipal Agricultural Office Agricultural Technologist (AT) as-signed in the area, Municipal Agri-cultural Office

2. Approach technician-on-duty, and consult technical problems

Evaluate technical prob-

lems and prescribe solution 15 minutes

Officer of the day / AT assigned in the area, Municipal Agricultural Office

3. Received applicable assistance, prescription medicines for live-stock, poultry

Issues/Releases applicable

assistance, gives 5 minutes

Administrative Aide IV (Clerk II) Municipal Agricultural Office Agricultural Technologist (AT) as-signed in the area, Municipal Agri-cultural Office

Total Processing Time 20 minutes

25

1.3. VETERINARY HEALTH CERTIFICATE Veterinary Health Certificate from the Municipal Agricultural Office is issued to individual needing this docu-

ments as a requirement for transport of Poultry and Livestock.

OFFICE: Municipal Agricultural Office CLASSIFICATION: Simple

TYPE OF TRANSACTION-G2C WHO MAY AVAIL: Farmers, Pet Lover

CHECKLIST OF REQUIREMENT Proof of Vaccination of Poultry or Livestock to be transported

WHERE TO SECURE Veterinarian/A.T. In charge, Municipal Agricul-tural Office


TO BE PAID PROCESSING

TIME

PERSON RESPONBILE

1. Present proof of vaccination

Evaluate documents present-ed, assess animals state of health and prepares certifica-tion/Issues Order of Payment

15 minutes

Administrative Aide IV (Clerk II) Municipal Agricultural Office Agricultural Technologist (AT) assigned in the area, Municipal Agricultural Office

2. Present Order of Payment /Pay service Fee

Issues Official Receipt P50.00 10 minutes Cashier II Treasury Office

3. Received Veterinary Health Certificate

Release Veterinary Health

Cert. 5 minutes Officer of the day

TOTAL PROCESSING TIME: 30 minutes

Administrative Aide IV (Clerk II) Municipal Agricultural Office Agricultural Technologist (AT) assigned in the area, Municipal Agricultural Office

26

2.1. DENTAL CONSULTATION Dental Consultation is provided to walk-in clients with dental health problems for assessment, diagnosis, man-

agement and provision of medicines.

OFFICE: Rural Health Unit CLASSIFICATION: Simple

TYPE OF TRANSACTION: G2C WHO MAY AVAIL: Resident with Dental Problems

CHECKLIST OF REQUIREMENT: Physical Presence of patients with Dental problem

WHERE TO AVAIL: Not Applicable


FEES

TO BE

PAID

PROCESSING

TIME

PERSON RESPONBILE

1. Get Priority Number and sign in the patients’ logbook

Issues/Gives priority number/visitors’ logbook

None

5minutes Ma. Luna G. Tiron/Officer of the day

2. Present priority number to As-sessment Clerk

Pull out dental record; Check vital signs/interview & record client’s data

10 minutes Dental Assistant/BHW on Duty

3. Proceed to dental consultation

Consult and diagnose client for

proper management; Prescribed

medicine/s

10 minutes Dra. Christine Joy O. Armen-tia

4. Present prescription and Re-ceived Prescribed Medicines

Get clients prescription and provide

medicines 5 minutes Ms. Ivy Delailah C. Sala


27

2.2. HEALH CARD AND SANITARY PERMIT Health Cards and Sanitary Permits are issued to business operators/owners including their employees application/

renewal of business permits and licenses.


TYPE OF TRANSACTION: G2C WHO MAY AVAIL: Business Owners

CHECKLIST OF REQUIREMENT : 1. Barangay Clearance for Business;

2. Community Tax Certificate;

3. Laboratory Results (Stool Exam, Sputum & CBC)

WHERE TO SECURE: 1. Barangay where the Business will operate/is operating;

2. Treasury Office;

3. Rural Health Unit Laboratory/

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PRO-

CESSING

TIME

PERSON

RESPONBILE

1. Logs in the logbook located at the

lobby, Gets Priority Number and sign

in the patients’ logbook

Issue/Gives priority number/

None

5 minutes Administrative Aide IV (Clerk II/ Of-

ficer of the day , Rural Health Unit

2. Presents priority number to Assess-

ment Clerk

Pull out dental record;

Check vital signs/interview & rec-

ord client’s data 10 minutes

Sanitation Inspector I

Rural Helath Unit

3. Proceed to dental consultation



medicine/s

10 minutes Dra. Christine Joy O. Armentia

4. Present prescription and Received

Prescribed Medicines

Get clients prescription and provide

medicines 5 minutes Ms. Ivy Delailah C. Sala


28

2.3. LABORATORY SERVICES Laboratory Services is provided for patients with laboratory requests to determine/diagnose health condition for fur-

ther medical interventions.


TYPE OF TRANSACTION: G2C WHO MAY AVAIL: Patients with Laboratory Reques

CHECKLIST OF REQUIREMENT:

Laboratory requests from physician WHERE TO SECURE:

Physician who had consulted the patient


TO BE PAID

PRO-

CESSING

TIME

PERSON

RESPONBILE

1. Present laboratory requests

from physician

Extract/Perform laboratory exami-

nation (per request: CBC, urinaly-

sis, stool exam, sputum exam,

stool… etc) and order of payment

15 minutes Medical Technologist II

Rural Health Unit

2. Pays corresponding fee Issues official receipt 10 minutes Cashier II

Treasury Office

2. Receives Laboratory Result Issues Laboratory Result TOTAL 5 minutes Leonisa M. Padrilla

TOTAL PROCESSING TIME 30 MINUTES Medical Technologist II

Rural Health Unit

29

2.4. MEDICAL CONSULTATION Medical Consultation is provided to walk-in clients seeking medical interventions for appropriate diagnosis and

management and provision of medicines.

OFFICE: Rural Health Unit TYPE OF TRANSACTION: G2C

CLASSIFICATION: Simple WHO MAY AVAIL: Clients with Health problems

CHECKLIST OF REQUIREMENT: Physical presence of client preferably with Referral

WHERE TO SECURE: Barangay Health Station

CLIENT STEPS AGENCY ACTION FEES TO BE

PAID

PRO-

CESSING

TIME

PERSON

RESPONBILE

1. Get Priority Number and sign Issue/Give priority number/

None

5minutes Ma. Luna G. Tiron/Officer

2. Present priority number to As-

sessment Clerk

Pull out medical record;

Check vital signs/interview & rec-

ord client’s data

10 minutes Midwife/BHW on Duty

3. Proceed to consultation



medicine/s

10 minutes Dra. Linda Jane B. Yee

Dr. Lonerie A. Regondon

4. Present prescription and Re-

ceived Prescribed Medicines

Get clients prescription and pro-

vide medicines 5 minutes Ms. Ivy Delailah C. Sala


30

3.1. ASSISTANCE TO INDIVIDUAL IN CRISIS SITUATION (AICS) AICS is a financial assistance provided to individual (resident of Cabatuan, Iloilo) in crisis situation

OFFICE: Municipal Social Welfare and Develop-

ment Office TYPE OF TRANSACTION: G2C

CLASSIFICATION :SIMPLE WHO MAY AVAIL: Residents who is in crisis situation

CHECKLIST OF REQUIREMENT :

Medical Certificate (In case of medical assistance)

Death Certificate (In case of burial assistance

Certificate of Indigency (In cases other than above)

WHERE TO SECURE: Physician/Hospital

Municipal Civil Registrar

Barangay where the client resides


TO BE PAID

PRO-

CESSING

TIME

PERSON

RESPONBILE

1. Present documents

Assess documents, conducts

intake/interview to clients,

prepare case study report,

vouchers and all necessary

documents

NONE

1 hour Social Welfare Officer II

Social Welfare Assistant

MSWD Office

2. Assess/Sign Case study

report

Present Case Study report,

facilitate processing/route

of documents for signature

1 hour

Social Welfare Officer II


Mun. Social Welfare & Devt Officer

MSWD Office

2. Received assistance

Assist client in getting

AICS from the Cashier

(Treasury Office)

15 minutes Social Welfare Officer II


MSWD Office

TOTAL PROCESSING TIME 2 HRS. 15 MINUTES

31

3.2. ISSUANCE OFFICE OF THE SENIOR CITIZENS AFFAIR (OSCA) IDENTIFICATION (ID) CARDS Issued to senior citizen to avail 20% discount on purchase of goods and services and other benefits and privileges provided under Republic Act No. 9994.

OFFICE: Municipal Social Welfare and Development Office CLASSIFICATION: Simple

TYPE OF TRANSACTION: G2C WHO MAY AVAIL: Senior Citizens in the Municipality of Cabatuan

CHECKLIST OF REQUIREMENT: WHERE TO SECURE:

1. Birth Certificate; 2. OSCA Form1

1. Mun. Civil Registrar’ Office where the SC was born 2. Municipal Social Welfare & Devt. Office


TO BE PAID

PROCESSING

TIME

PERSON RESPONBILE

1. Signs in logbook, presents Birth Certificate, fills-out

OSCA Form 1

Gives logbook, Receives/assesses Birth Certificate, gives OSCA Form 1, assist in filling-out OSCA Form 1

NONE 15 minutes Social Welfare Assistant MSWD Office

2. Present documents from MSWDO, poses for picture tak-ing and signs for specimen sig-nature

Assesses documents for MSWDO, takes picture and assists in signing for specimen signature

P100.00 for

lost I.D. 10 minutes

Adm. Aide VI (Clerk III), Mayor’s Office

3. Receives ID Releases ID 5 minutes Social Welfare Assistant MSWD Office


32

3.3. ISSUANCE OF PERSON’S WITH DISABILITY (PWD) IDENTIFICATION CARD (ID)

PWD’s Identification Card is issued to PWD to avail discounts, benefits and privileges provided under Republic Act 7277 as amended by Republic Act 10754.


TYPE OF TRANSACTION: G2C WHO MAY AVAIL: PWD in the Municipality of Cabatuan,


1. Medical Certificate from a Medical Specialist who has a valid li-cense and is a specialist in the type of disability being applied;

2. Certification from the Municipal Health Officer attesting to the type of disability being applied;

3. Prescribed Application Form 4. In case the PWD is incapacitated – An authorization in favor of

PWD’s immediate relative duly conform by the Punong Barangay/Kagawad, Chairman, Social Services that the PWD applicant is in-capacitated to transact business and Valid ID of PWD with picture and signature

1. Medical Specialist with valid license and a specialist in the type of disability being applied;

2. Rural Health Unit (RHU), Cabatuan, Iloilo; 3. Mun. Social Welfare & Development Office, Cabatuan, Iloi-

lo; 4. Barangay where the PWD resides


TO BE PAID PROCESSING

TIME

PERSON RESPONBILE

1. Signs in logbook, Present doc-uments, fills out Application Form

Gives logbook, assesses docu-ments, gives Application Form, as-sists in filling out Application Form

NONE

5 minutes Social Welfare Officer II Social Welfare Assistant MSWD Office

2. Presents documents from MSWDO, poses for picture tak-ing and signs for specimen sig-nature

Assesses documents from MSWDO, takes picture and assists in signing for specimen signature (In the absence of PWD, scan pic-ture and signature)

15 minutes Adm. Aide VI (Clerk III) Mayor’s Office

2. Receives ID Releases ID 5 minutes Social Welfare Officer II Social Welfare Assistant MSWD Office


33

3.4. PRE-MARRIAGE COUNSELING CERTIFICATE (PMCC) TO WOULD BECOUPLE Pre-Marriage Counselling Certificate is a requirement for Would be Couple who applies for a Mar-

riage License at the Municipal Civil Registrar.


TYPE OF TRANSACTION:G2G WHO MAY AVAIL: Would be Couple applying for Mar-

riage License


1. Referral/Marriage License Application 2. Marriage Expectation Inventory Form

1. Municipal Civil Registrar’s Office; 2. Mun. Social Welfare and Devt. Office


TO BE PAID

PROCESSING TIME

PERSON RESPONBILE

1. Signs in logbook, presents referral

Gives logbook, acknowledges referral, issues Marriage Expectation Inventory Form (MEIF)

None

5 minutes Social Welfare Officer II Social Welfare Assistant MSWD Office

2. Fills out Marriage Expecta-tion Inventory Form, sub-mits to staff

Assists/evaluates in filling out MEIF, instructs would be couple the sched-ule, venue and dress code of Pre-Marriage Orientation (PMO).

2 hours

3. Attends PMO and Pre-Marriage Counselling

Conducts Pre-Marriage Orientation and Pre-Marriage Counselling, prepares Pre-Marriage Counselling Certificate (PMCC)

4 hours 3 hours (1 day)

Social Welfare Officer II MSWD Office Population Officer I Provincial Population Office Midwife III Rural Health Unit

4. Receives PMCC and sub-mits to MCR

Issues PMCC and instruct would-be

couple to submit document to MCR

TOTAL PROCESSING 1 day

34

3.5. SOCIAL CASE STUDY REPORT (SCTR)/SOCIAL CASE FINDINGS (SCF) Is issued to an indigent individual/family who seeks assistance/support from other agencies.

OFFICE :Municipal Social Welfare and Development Office CLASSIFICATION : Simple

TYPE OF TRANSACTION: G2G WHO MAY AVAIL: Indigent individual/family


1. Referral letter;

2. Death Certificate in Case of Death;

3. Certificate of Indigency;

4. Medical Abstract/Medical Certificate

WHERE TO SECURE:

1. From Requesting agency;

2. MCR where the death is registered;

3. Barangay where the client resides;

4. Hospital/Facility where was/is/will be admitted.


FEES

TO BE

PAID

PRO-

CESSING

TIME

PERSON

RESPONBILE

1. Signs in logbook, presents referral let-

ter/requirements and undergoes interview

Checks needed requirements, con-

ducts interview

NONE

15 minutes Salome P. Tabares

2. Provides necessary/available data/

evidence to support claim for assistance

Conducts home visits/ collateral

interview (when needed) and pre-

pares social case study report/

social case findings based on gath-

ered data/evidence

1 day Salome Tabares/

Iluminada S. Cortes

3. Receives Social Case Study Report/

Social Case Findings Issues SCSR/SCF 15 minutes Salome P. Tabares

TOTAL PROCESSING TIME 1 hour 30 minutes

35

3.6. HANDLING VIOLENCE AGAINST WOMEN AND CHILDREN (VAW-C) CASES To assist women and children who are victims of violence as per Republic Act No. 9262.

OFFICE : Municipal Social Welfare and Development Office CLASSIFICATION: Highly Technical

WHO MAY AVAIL: Women and Children who are victims of vio-

lence TYPE OF TRANSACTION: G2C/G2G


1. Physical Presence of Victims

WHERE TO SECURE:


TO BE PAID

PRO-

CESSING

TIME

PERSON

RESPONBILE

1. Reports incidence, un-

dergoes medico legal

examination

Refers to Women and Children’s Desks of the Phil-

ippine National Police (WCPD-PNP), Cabatuan

Station for police blotter/Assists in the conduct of

medico legal examination by the Rural Health Unit/

applicable health facility.

NONE

2 hour Officer of the day

2. Goes back to MSWDO

Office/follow-up case

Assesses/evaluates client victim for possible/

applicable assistance. Refers to applicable agency

such as:

Barangay Council for issuance of Brgy. Protec-

tion Order (BPO);

Trial Court for Court Protection Order/Police

Protection Order

1 day Officer of the day / AT as-

signed in the area

3. Continuous incidence/

reports

Conducts Case Conference/Series of Counselling/

Case Filling

Minimum of 2

hours, maxi-

mum of 4 hours

Officer of the day

TOTAL PROCESSING TIME 2 HRS. 15 MINUTES

36

3.7. HANDLING CHILDREN IN-CONFLICT WITH THE LAW (CICL) CASES

(Above 15 years old without discernment) To handle cases of CICL for intervention and re-integration to family and community as per Republic Act 9344.

OFFICE : Municipal Social Welfare and Development Office CLASSIFICATION : Highly Technical

TYPE OF TRANSACTION: G2G/G2C WHO MAY AVAIL: Child who committed a crime (CICL) and their Family

CHECKLIST OF REQUIREMENT: 1. Physical present of the child who committed a crime; 2. Parent/Guardian of the child

WHERE TO SECURE:


TO BE PAID

PROCESSING

TIME

PERSON RESPONBILE

Arrests the child by identifying himself, explains reasons for the arrest, the nature of offense and his/her constitutional rights; Takes custody of the child, notifies parent/guardian. Turns over to Local Social Welfare & Development Officer (LSWDO) after apprehension

NONE

Within 8 hours after apprehen-sion

Local Enforcement Officer, Cabatuan PNP;

1. Child’s/clients Commit a Crime

Submits initial determination of discernment, deter-mines if parent/guardian is available; if the safety of the child is in danger- Encourages temporary custo-dy; Determines if the child is neglected, abandoned or abused: If yes, files petition for involuntary commitment. If no, LSWDO releases the child to parent/guardian

Within 5 days Social Welfare Officer II MSWD Office

2. Undergoes inter - vention program Conducts intervention program 16 days Social Welfare Officer II

MSWD Officer

MSWD Office 3. Integrates to family and community

Monitors child progress

TOTAL PROCESSING TIME 20 days

38

BL-1. Application for Business Permit

OFFICE Cabatuan Economic Enterprise and Development Office [Business Permits and Li-

censes Office (BPLO)]

CLASSIFICATION SIMPLE

TYPE OF TRANSACTION G2C


1. 2 copies of Barangay Clearance (w/ sketch plan of location of business) for new busi-

ness & Official Receipt of Payment from MTO;

2. Latest Community Tax Certificate;

3. Health Certificate & Sanitary Permit;

4. Fire Safety Inspection Certificate (FSIC);

5. Additional Requirements for the following:

5.1. Civil Aviation Authority of the Philippines (CAAP) Clearance for Businesses

within the Iloilo Airport;

5.2. Market Stall Occupancy for Market Stall Occupancy for Stall Owners at the

Cabatuan Public Market;

5.3. Quarantine Certificate for food establishments located inside the Iloilo Airport

premises, its terminal and cargo building.

5.4. Building Permit/Occupancy Permit of Commercial Building

1. Brgy. Where the business is located/MTO;

2. Brgy. Treasurer/Municipal Treasurer’s Office

3. Rural Health Unit

4. Bureau of Fire;

5. Additional Requirements:

5.1. CAAP Office-Iloilo Airport;

5.2. Cabatuan Economic Enterprise & Devt. Office, 2nd

Floor Upper Portion of Cabatuan Public Market;

5.3. Bureau of Quarantine, Iloilo Airport Sub-Office


TO BE PAID

PRO-

CESSING

TIME

PERSON

RESPONBILE

1. Sign in the Logbook, present requirements

Gives logbook, receives documents and checks

completeness, assess taxes, fees & issue order of

payment

15 minutes Aurora B. Bolanos

Refer table

2. Pays corresponding fee Receives payment/Issues Official Receipts 15 minutes Michel Veloso/

BFP personnel for FSIC

3. Receives temporary approved business per-

mit (Original will be delivered to respective

establishment)

Release temporary approved business permits;

Facilitates printing, signing and delivery of origi-

nal approved permits 15 minutes

Aurora B. Bolanos

Sofia Arcos

4. Acknowledges receipts of Original/

Laminated/Approved Business Permit

Delivers Original/Laminated/Approved Business

Permit 5 minutes

Aurora B. Bolanos/Sofia

B. Arcos


39

As per MUNICIPAL ORDINANCE NO. 2014-03 Revenue Code of 2014 of the Municipality of Cabatuan, Iloilo

“Section 7. Imposition of Tax. There is hereby imposed on the following persons who establish, operate, conduct or maintain their respective business within the

municipality a graduated business tax in the amounts hereafter prescribed:

(a) On manufacturers, assemblers, repackers, processors, brewers, distillers, rectifiers, and compounders or liquors, distilled spirits, and wines or manufacturers

of any article of commerce of whatever kind or nature. In accordance with the following schedule:

Amount of Gross Sales/Receipts For the Preceding Calendar Year: Tax Per Annum

Less than 15,000.00P 242.00

15,000.00 or more but less than 20,000.00 332.20




50,000.00 or more but less than 75,000.00 1,452.00







750,000.00 or more but less than 1,000,000.00 11,000.00

1,000,000.00 or more but less than 2,000,000.00 15,125.00





6,500,000.00 or more 26,812.50 plus forty-one and one-fourth percent (41 1/4%) of

one percent (1%) in excess of 6,500,000.00”

The preceding rates shall apply only to the amount of domestic sales of manufacturers, assemblers, repackers, processors, brewers, distillers,

rectifiers and compounders of liquors, distilled spirits, and wines or manufacturers of any article of commerce of whatever kind or nature other than

those enumerated under paragraph (c) of this Section.”

40

(b) On wholesalers, distributors, or dealers in any article of commerce of whatever kind or nature in accordance with the following schedules:

Gross Sales/Receipts for the Preceding Calendar Year Amount of Tax Per Annum

Less than 15,000.00 P 242.00














2,000,000.00 or more 11,000.00 plus fifty-five percent (55%) of one (1%)

in excess of 2,000,000.00

The businesses enumerated in paragraph (a) above shall no longer be subject to the tax on wholesalers, distributors, or dealers herein provided for.

(c) On exporters, and on manufacturers, millers, producers, wholesalers, distributors. dealers or retailers of essential commodities enumer-

ated hereunder at a rate not exceeding one-half (1/2) of the rates prescribed under subsections (a), (b), and (d) of this Article

(1) Rice and Corn;

(2) Wheat or cassava flour, meat, dairy products, locally manufactured, processed or preserved food, sugar, salt and agricultural marine, and

fresh water products, whether in their original state or not;

(3) Cooking oil and cooking gas;

(4) Laundry soap, detergents, and medicine;

(5) Agricultural implements, equipment and post-harvest facilities, fertilizers, pesticides, insecticides, herbicides and other farm inputs;

(6) Poultry feeds and other animal feeds;

(7) School supplies; and

(8) Cement

For purposes of this provision, the term exporters shall refer to those who are principally engaged in the business of exporting goods and merchan-

dise, as well as manufacturers and producers whose goods or products are both sold domestically and abroad. The amount of export sales shall be ex-

cluded from the total sales and shall be subject to the rates not exceeding one half (1/2) of the rates prescribed under paragraphs (a), (b), and (d) of this

Article.

41

(d) On retailers.

Gross Sales/Receipts for the Preceding year Rate of Tax Per Annum

400,000.00 or less 2%

More than 400,000.00 1%

However, barangays shall have the exclusive power to levy taxes on stores whose gross sales or receipts of the preceding calendar year

does not exceed Thirty Thousand Pesos (P 30,000.00), provided that the barangay should have a Barangay revenue ordinance for that matter, sub-

ject to existing laws and regulations. However, the store owners must still secure Mayor’s Permit from the Office of the Municipal Mayor upon

presentation of the receipt for the payment of Mayor’s Permit and the official receipt issued by the Barangay Treasurer for the payment of the

business tax.

(e) On contractors and other independent contractors in accordance with the following schedule.

Gross Sales/Receipts for the Preceding Calendar Year Amount of Tax Per Annum

Less than 15,000.00 P 114.95
















2,000,000.00 or more 12,650.00 plus fifty-five percent (55%) of one percent (1%)

in excess of 2,000.000.0

42

(f) On banks and other financial institutions, at the rate of fifty percent of one percent (50% of 1%) of the gross receipts of the preceding calen-

dar year derived from interest, commissions and discounts from lending activities, income from financial leasing, dividends, rentals on proper-

ty, and profit from exchange or sale of property, insurance premium. All other income and receipts not herein enumerated shall be excluded in

the computation of the tax. The computation of the above cited rate shall be without prejudice to the applicable provisions of Local Finance Circulars

No.:

LFC 1-93 - prescribing the guidelines governing the power of municipalities and cities to impose a Business Tax on Banks and other banking insti-

tutions pursuant to Sections 143 (f) and 151 of Republic Act No. 7160 otherwise known as the Local Government Code of 1991, and its Imple-

menting Rules and Regulations (IRR).

LFC 2-93 - prescribing the guidelines governing the power of municipalities and cities to impose a Business Tax on Insurance Companies pursuant

to Sections 143 (f) and 151 of Republic Act No. 7160. otherwise known as the local government code of 1991, and its Implementing Rules and

Regulations (IRR).

LFC 3-93 - prescribing the powers of Cities and Municipalities to impose Business Tax on Financing Companies pursuant to Sections 143 (f) and

151 0f Republic Act No. 7160 and its IRR.

(g) On peddlers engaged in the sale of any merchandise or article of commerce, at the rate of not exceeding P55.00 per peddler annually.

(h) On the businesses hereunder enumerated:

1. Cafes, cafeterias, ice cream and other refreshment parlors, restaurants, soda fountain bars, carinderias or food caterers;

2. Amusement places, including places wherein customers thereof actively participate without making bets or wagers, including but not

limited to night clubs, or day clubs, cocktail lounges, cabarets or dance halls, karaoke bars, skating rinks, bath houses, swimming pools,

exclusive clubs such as country and sports clubs, resorts and other similar places, billiard and pool tables, bowling alleys, circuses, carni-

vals, merry-go-rounds, roller coasters, ferris wheels, swings, shooting galleries, and other similar contrivances, theaters and cinema hous-

es, boxing stadia, race tracks, cockpits and other similar establishments.

3. Commission agents

4. Lessors, dealers, brokers of real estate;

5. On travel agencies and travel agents

6. On boarding houses, pension houses, motels, apartments, apartelles, and condominiums

7. Subdivision owners/ Private Cemeteries and Memorial Parks

8. Privately-owned markets;

9. Hospitals, medical clinics, dental clinics, therapeutic clinics, medical laboratories, dental laboratories;

10. Operators of Cable Network System

11. Operators of computer services establishment

12. General consultancy services

13. All other similar activities consisting essentially of the sales of services for a fee.

43

Gross Sales/Receipts for the Preceding Calendar Year Amount of Tax Per Annum Less than 15,000.00 P 114.95







100,000.00 or more but less than150,000.00 2,178.00









2,000,000.00 or more 12,650.00 plus fifty-five percent (55%) of one percent (1%)

in excess of 2,000,000.00

The tax herein imposed shall be payable within the first twenty (20) days of January. An individual who will start to peddle merchandise or arti-

cles of commerce after January 20 shall pay the full amount of the tax before engaging in such activity.

44

Article B. Other Taxes on Business

TAX ON MOBILE TRADERS

Section 8. Definition. When used in this Article.

A Mobile Trader is a person, who either for himself or commission, travels from place to place and sells his goods or sells and offers to deliver the

same, using a vehicle. Subsumed in this definition are rolling stores, portable stores, and similar arrangements.

Section 9. Imposition of Tax. There is hereby imposed a fixed tax of 100.00/day.

Section 10. Time of Payment. The tax shall be paid upon the issuance of the Mayor’s Permit to do business in the municipality.

Section 11. Administrative Provisions.

(a) The Municipal Treasurer shall determine the taxable gross receipts by applying the Presumptive Income Level Technique provided in this

Code, and thereafter assess and collect the tax due.

(b) SCHEDULE of MINIMUM GROSS SALES. Business establishments not having declared annual sales receipts or misdeclare the same for the

purposes of municipal taxation shall not be allowed to claim annual gross sales receipts lower than the minimum prescribed as follows:

Nature of Business Minimum Gross Sales

Sari-Sari Stores 180,000.00 (500.00/day)

Sari-Sari Stores (with beer and cigarettes) 360,000.00 (1,000.00/day)

Retailers 144,000.00 (400.00/day)

Restaurants 360,000.00 (1,000.00/day)

Restaurants with Bar 360,000.00 (1,000.00/day)

Manufacturer 540,000.00 (1,500.00/day)

Wholesalers 720,000.00 (2,000.00/day)

Dealers and Distributors 1,080,000.00 (3,000.00/day)

Contractors & other Independent Contractor 2,000,000.00 per contract

Banks Lending Pawnshops Insurance Company 1,000,000.00 gross receipts/annum

Barbers/Beauty Shops 50,000.00 (138/day)

Massage Spa Center 200,000.00 (555/day)

Commercial Livestock Farms, Fish Ponds 200,000.00 per annum

Cafeterias Ice Cream & Other Refreshment Parlor and Carenderia 150,000.00 (420/day)

Bakeries, Pizza Parlor 100,000.00 (277/day)

Tailoring Dress Shops 72,000.00 per annum

Souvenir Shops Dry Goods RTW’s 72,000.00 per annum

Small Scale Services 72,000.00 per annum

45

FIXED TAX ON OPERATORS OF PUBLIC UTILITY VEHICLES

Section 12. Imposition of Tax. There is hereby imposed a tax on operators of public utility vehicles maintaining booking office, terminal, or waiting

station for the purpose of carrying passengers from this municipality under a certificate of public convenience and necessity or similar franchises:

Air-conditioned buses P 300.00 per unit/annum

Buses without air conditioning 250.00 per unit/annum

"Mini" buses 200.00 per unit/annum

Jeepneys//AUVs 150.00 per unit/annum

Taxis 500.00 per unit/annum

Section 13. Time of Payment. The tax shall be paid within the first twenty (20) days of January of each year.

TAX ON AMBULANT AND ITINERANT AMUSEMENT OPERATORS

Section 14. Imposition of Tax. There is hereby imposed a tax on ambulant and itinerant amusement operators during fiestas and fairs at the following

rates:

Circus, carnivals, or the like per day P 250.00

Merry-Go-Round, roller coaster, ferris wheel, swing, shooting gallery and other similar contrivances per day 250.00

Sports contest/exhibitions per day 250.00

Section 15. Time of Payment. The tax herein imposed shall be payable before engaging in such activity.

Section 16. Administrative Provisions. The proceeds of the tax shall be shared by the Municipality and the Comitiva de Festejos in the following

manner: From Start of Display until September 7: 50% - Comitiva de Festejos; 50% - LGU; From September 8 to 10: 80% - Comitiva

de Festejos; 20% - LGU

CHAPTER III. PERMIT AND REGULATORY FEES

ARTICLE A. MAYOR'S PERMIT FEE ON BUSINESS

Section 32. Mayor’s Permit. All persons are required to obtain a Mayor’s Permit for the privilege of conducting business within the municipality.

Section 33. Imposition of Fee. There shall be collected an annual fee for the issuance of a Mayor's Permit to operate a business, pursue an occupation

or calling, or undertake an activity within the municipality.

The permit fee is payable for every distinct or separate business or place where the business or trade is conducted. One line of business of trade

does not become exempt by being conducted with some other business of trade for which the permit fee has been obtained and the corresponding fee

paid for.

46

For purpose of the Mayor’s Permit Fee, the following Philippine categories of business size is hereby adopted:

Enterprise Scale Asset Limit Work Force

Micro-Industry P150,000 and below No Specific

Cottage Industries Above P150,000 to P1.5 Less than 10

Small-Scale Industries Above P1.5M to P15.M 10 – 99

Medium–Scale Industries Above P15M to P60M 100 – 199

Large-Scale Industries Above P60M 200 or more

The permit fee shall either be based on asset size or number of workers, whichever will yield the higher fee.

On business subject to graduated Fixed Fees: Amount of Fee per Annum

On Manufacturers/Importers/Producers Amount of Fee per Annum On Manufacturers/Importers/Producers Amount of Fee per Annum

Micro Industry P 200.00 6. On Transloading Operations

Cottage Industries 500.00 `Medium 2,000.0

Small-Scale Industries 1,000.00 Large 4,000.00

Medium-Scale Industries 2,000.00

Large-Scale Industries 3,000.00 7. Other Businesses/Retailers

On Banks Micro-Industries 100.00

Rural, Thrift and Savings Banks P1,000.00 Cottage Industries 200.00

Commercial, Industrial & Devt.t Banks 3,000.00 Small-Scale Industries 400.00

Universal Banks 5,000.00 Medium Scale Industries 800.00

On Other Financial Institutions Large-Scale Industries 1,000.00

Small 1,000.00

Medium 3,000.00 8. Fees on Advertisements with Commercial Value

Large 5,000.00 Billboards P200 per sq. m. per face

On Contractors/Service Establishments Streamers 50 per sq. meter

Micro-Industry P 300.00 9. Other Businesses/Retailers

Cottage Industries 500.00 Micro-Industries P100.00

Small-Scale Industries 700.00 Cottage Industries 200.00

Medium-Scale Industries 1,000.00 Small-Scale Industries 400.00

Large-Scale Industries 1,500.00 Medium-Scale Industries 800.00

On Wholesalers/Dealers or Distributors Large-Scale Industries 1,000.00

Micro-Industry P 300.00

Cottage Industries 500.00

Small-Scale Industries 700.00

Medium-Scale Industries 1,000.00

Large-Scale Industries 1,500.00

47

BL-2. Building Permit– is issued to a person, firm or corporation, including any agency of the government who intend to

construct, alter, repair, convert or cause the same or be done to determine compliance/with the National Building Code of the Philip-pines and its Implementing Rules and Regulation (PD 1094.

OFFICE : Office of the Building Official/Municipal Engineer CLASSIFICATION: Complex

WHO MAY AVAIL: TYPE OF TRANSACTION: G2C/G2G


1. Barangay Clearance for Building Permit Application; 2. Certification as to Right of Way; 3. Applicant: 3.1. In case the applicant is the owner of the lot where the structure will be constructed-

A. Certified True Copy of the OCT/CTC on file with the Registry of Deeds; B. Tax declaration and Current Real Property Tax Receipt; 3.2. In case the applicant is not a registered owner of the lot where the structure will be constructed-

A. Duly notarized copy of the Contract of Lease, together with OCT/TCT; B. Duly notarized copy of the Deed of Absolute Sale/Contract of Sale together

with the OCT/CTC. 4. Five (5) sets of survey plans, designs, specifications, bills of materials, estimates

and other documents prepared, signed and sealed over the printed name of: 4.1. Architect/Civil Engineer, in case of architectural documents; Civil Engineer in

case of civil/structural documents; Professional Electrical Engineer, in case of electrical documents; Master Plumber, in case of plumbing documents; Sanitary Engineer in case of sanitary documents; Professional Mechanical Engineer in case of mechanical documents; Electronics Engineer in case of electronic engineer, Environmental Planner who is an architect or civil engi-neer in case of development/environmental documents; Interior Designer in case of interior design documents; Geodetic Engineer in case of lot survey documents.

4.2. Certified Zoning Compliance; 4.3. Fire Safety Evaluation and Inspection Certificate; 4.4. Clearances from other agencies (when applicable)- DPWH, CAAP, HULDRB,

DOT, DENR, DILG, PPA, DEP ED, PHILVOCS, LLDA, MIWD, NWRB, DAR, DOLE, NHA, NCCDP and others.

1. Barangay where the structure will be constructed; 2. Along the National Highway-DPWH 2nd Engineer ing District, Balabag, Dumngas, Iloilo; Along Provincial Road-Provincial Engineer’s Office, Iloilo Provincial Capitol, Iloilo City 3.1. Applicant is the owner:

A. Registry of Deeds; B. Mun Assessor’s Office & Treasury Office

3.2. Applicant is not the Owner: A. Notarized Contract of Lease by the Lessee & Lessor B. Notary Public signed by both the lot owner & the vendee

4. Licensed Professional Engineers/Architect

4.2. Municipal Zoning Administrator; 4.3. Bureau of Fire Protection, Cabatuan Station; 4.4. Concerned Agencies as Applicable

48

Building Permit, continued….


TO BE PAID

PRO-

CESSING

TIME

PERSON RESPONBILE

1. Sign in the Logbook, get Ap-plication Form with checklist of requirements

Gives logbook, Gives Application Form with checklist of requirements and assist in filling out application form

2 days Engineering Assistant/ Administrative Aide VI/ Engineering Aide Municipal Engineer’s Office

Refer to

succeeding

table of fees

and charges

2. Secure/comply requirements from other agencies

Facilitate/Assist where to get/provide sample documents

3. Submit duly accomplished application with complete re-quirements

Receives and Assess/evaluate docu-ments ; Conduct site inspection, prepare inspec-tion report and notify clients of deficien-cies;

4. Acknowledges/receives no-tice of deficiencies and com-ply

Receives compliance and issue order of payment (OP

1 day

5. Present Order of Payment to Treasury Office and Pay Corresponding Fee

Receives Order of Payment/checks/validate OP, receives payment and is-sue Official Receipt

Cashier II, Treasury Office

6. Present Official Receipt to Office of Building Official (MEO)

Acknowledge OR, facilitate processing of permits and forward to Building Offi-cial/Municipal Engineer; Signs/Approves Building Permit

Administrative Aide VI/ Engineering Aide Municipal Engineer Municipal Engineer’s Office

6. Receives Approved Building Permit

Release Building Permit Administrative Aide VI/Administrative Aide IV Municipal Engineer’s Office

TOTAL PROCESSING TIME 3 days

49

BUILDING PERMIT SCHEDULE OF FEES

Category Amount Category

I. Application Fee P200.00 V. Plumbing/Sanitary Fee Installation Fee ( One "UNIT" composed

of: 1 water closet, 2 floor drains, 1 lava-tory, sink, 3 faucets, & a shower

Every fixture in excess of one (1) unit & oth-er fees) (Refer to New Schedule of Fees & Other Charges under PD 1096

II. Verification Fee 100.00

24.00

III. Line & Grade Fee (pls. refer to New Schedule of Fees

and Other Charges of the National Building Code of the Philippines and its Implementing Rules and Regulation: All sides fronting or abutting streets, esteros, rivers & creeks, first 10 meters; Every meter or fraction thereof in excess of 10 meters

24.00

2.40

IV. Building Fee:

Division A-1 (Residential) a. Area in Square Meters:

Fees/Sq. M. VI. Electrical Fees

i. Original complete construction up to 20.00 sq.m. 2.00 a. Total Connected Load (kVA)

ii.Additional/renovation/alteration up to 20.00 sq.m. re-

gardless of floor area of original construction 2.40

i. 5 kVA or less ii. Over 5kVA to 50 kVA iii. Over 50kVA to 300 kVA iv. Over 300 kVA to 1,500 kVA v. Over 1,500 kVA to 6,000 kVA

vi. Over 6,000 kVA

200.00 200 + 20/kVA 1,100.00 + 10.00/kVA

3,600.00 + 5.00/kVA 9,600.00 + 2.50/kVA 20,850.00 + 1.25/kVA

iii. Above 20.00 sq.m. up to 50.00 sq.m. 3.40

iv. Above 50.00 sq.m. up to 100.00 sq. 4.80

v. Above 100.00 sq.m. up to 150.00 sq.m. 6.00

vi. Above 150.00 sq.m. 7.20 b. Other Electrical Fees refer to New Schedule of Fees &

other Charges under PD 1096 Division A-2 (Commercial)

a. Area in Square Meters VII. Mechanical Fees

i. Original complete construction up to 20.00 sq.m.

3.00

i. Refrigeration (cold storage, per ton or fraction hereof;

ii. Ice Plants, per ton or fraction thereof; iii. Packaged/Centralized Air Conditioning

Systems; iv. Every ton or fraction hereof above 100

tons v. Window type air conditioners, per unit vi. Mechanical Ventilation, per kW or frac-

tion thereof of blower or fan, or metric equivalent

40.00 60.00 90.00 40.00 60.00 40.00

ii. Additional/renovation/alteration up to 20.00 sq. m.

regardless of floor area of original construction 3.40

iii. Above 20.00 sq.m. up to 50.00 sq.m. 5.20

iv. Above 50.00 sq.m. up to 100.00 sq.m. 6.60

v. Above 100.00 sq.m. up to 150.00 sq.m. 8.00

vi. Above 150.00 sq.m. 8.40

For other fees and charges on Building Permit Fees refer to New Fees Schedule & Other Chargers under P.D. 1096

50

BL-3. Franchise of Motorized Tricycle

Motorized Tricycle Operator’s Franchise—is issued to operate a Motorized Tricycle Operator’s Permit (Franchise) in the Lo-

cal Government Unit of Cabatuan, Iloilo.

OFFICE Office of the Sangguniang Bayan

CLASSIFICATION Complex

TYPE OF TRANSAC-

TION G2C


1. Land Transportation Office Certificate of Registration (CR) and Original Offi-

cial Receipt (OR). In the absence of the herein documents, the following may be

presented:

1.1. Certification from the unit supplier showing that the unit is duly conveyed

mortgage/assigned to the purchaser/mortgator/assignor in case the registered

owner is not available;

1.2. Special Power of Attorney (SPA);

1.3 Affidavit of intent that the applicant is desirous to register the unit in behalf

of the registered owner;

2. Barangay Clearance;

3. Purchase Receipt and Joint Affidavit of owner and mechanic for new applicant;

1. Land Transportation Office where the Motorized Tricy-

cle (MT) is registered;

1.1. From Supplier where the MT is mortgaged/assigned;

1.2. From Owner duly notarized by Notary Public;

1.3. From Applicant duly notarized by Notary Public/

2. Barangay where the MT will operate;

3. Supplier/Business Establishment where Motorcycle is purchased

and Owner/mechanic who will build/assemble the sidecar.


TO BE PAID

PRO-

CESSING

TIME

PERSON

RESPONBILE

1. Sign in the Logbook, presents

requirements

Gives logbook, receives documents and checks

completeness, issue order of payment (OP), en-

codes data.

5 minutes

Legislative Staff Assistant,

Office of the Sangguniang

Bayan

2. Present OP & Pays correspond-

ing fee Receives payment/Issues Official Receipts 5 minutes Cashier II, Treasury Office

SUB-TOTAL PROCESSING TIME 10 minutes

-Proceed to next page-

51

BL-3. Application Franchise of Motorized Tricycle, continued…...


TO BE PAID

PRO-

CESSING

TIME

PERSON

RESPONBILE

1. Sign in the Logbook, present re-

quirements

Gives logbook, receives documents and

checks completeness, issue order of pay-

ment (OP), encodes data.

5 minutes

Legislative Staff Assistant II,

Office of the Sangguniang

Bayan

2. Present OP & Pays corresponding Receives payment/Issues Official Re- 5 minutes Cashier II, Treasury Office

P400.00-New

P370.00-Renewal

3. Present Official Receipt and the

herein required documents, Bring

Motorized Tricycle for Physical/

Body inspection.

Facilitate inspection, prepares notice for

franchise hearing; posts notice on bulle-

tin board. 1 hour

Legislative Assistant II

Administrative Aide III, Office

of the Sangguniang Bayan

Traffic Officer,

Office of the Mayor

4. Attends Franchise Hearing as

scheduled

Conducts Public Hearing, Recommends

approval to SB approves Franchise. Seg-

regate approved franchise; readies copy

of Traffic Code (for new applicants

2 hours

SB, Chairman Committee on

TCPU, Cecile G. Dureza, Llane

A. Manas,

Mary Ann C. Brey

5. Receives approved Motorized

Tricycle Operators Permit

(MTOP)

Issues approved MTOP; issues copy of

Municipal Ordinance (Comprehensive

Traffic Code) for new franchise 10 minutes

Cecile G. Dureza/Llane A. Ma-

ñas

TOTAL PROCESSING TIME 3 hours and 20 minutes

does not include ten (10) days posting

53

How to send

feedback

At the “Lounge”, located at the Ground Floor entrance of the Municipal Building is a Public Assistance and

Complaint Desk (PACD) where the Client Feedback/Complaint Form (CF2) is available and also in every of-

fice where the service/s is offered. A client may secure the said form, answer the same and drop it in a drop

box located at the PACD or he/she may contact info. 033-522-7861 or www.cabatuan.gov.ph

How feed-

back are pro-

cessed

Once a week, every Friday, the Public Relations Officer opens the drop box and sorts the CF2 by Office/Service the

feedback submitted, logs in the logbook and refer to concern office for appropriate disposition. Feedback/s requiring

answers must be answered within three (3) days of the receipt of feedback and must be relayed to the concern citi-

zen. For inquiries and follow-ups, clients may contact the telephone number/s indicated below.

How to file

complaint

At the “Lounge”, located at the Ground Floor entrance of the Municipal Building is a Public Assistance and Com-

plaint Desk (PACD) where the Client Feedback/Complaint Form (CF2) is available and also in every office where

the service/s is offered. A client may secure the said form, answer the same and check the Complaint Box on the

front portion of the CF2 form. Since it is a complaint, he/she needs to answer the back portion of the CF2 form

and when necessary , the Public Relations Officer may refer immediately the said complaint to appropriate office for

resolution. Otherwise, he/she may drop it to the drop box located at the PACD.

How complain

are pro-

cessed

When the complaint requires an immediate action/resolution, the same will be automatically referred to the concern

office/service provider for resolution. Otherwise, it will be resolved/discussed every Monday afternoon by the RRT

together with the party/service provider with is immediate supervisor. Solution/disposition/Answer of the subject

complaint will be forwarded to the complainant thru mail/e-mail every Tuesday.

54

Contact Information

Website:

E-mail Address:

FB:

www.cabatuan.gov.ph

[email protected]

Municipal Government of Cabatuan

LGU-Cabatuan, Iloilo Offices:

OFFICE TELEPHONE

NUMBERS

Office of the Municipal Mayor 033-522-7861

Office of the Sangguniang Bayan 033-522-8012/033-

333-39

Office of the Municipal Administrator 033-333-3310

Municipal Budget Office 033-522-4085

Municipal Planning & Devt. Office 033-321-1972

Treasury Office 033-522-8939

Municipal Agricultural Office 033-323-6618

Rural Health Unit 033-522-8614

MDRRM Office 033-522-9160

Office of the Municipal Assessor 033-522-8530

Contact Information of

CCB, PCC, ARTA

Presidential Complaints Center 8888

CSC Contact Center ng Bayan 0908-881-6585

Anti-Red Tape Authority 478-5093

56

Pursuant to Republic Act No. 11032: An Act Promoting Ease of Doing Business and Efficient Delivery of Government Services, amending for the purpose

Republic Act 9405, otherwise known as the Anti-Red Tape Act of 2007, and for Other Purposes

I, Ronilo O. Caspe, Filipino, of legal age, Municipal Mayor of the Local Government Unit of Cabatuan, Iloilo, Philippines, the person responsible and accounta-

ble in ensuring compliance with section 6 of the Ease of Doing Business and Efficient Service Delivery (EODB EGSD) Act of 2018, hereby declare and certify the fol-

lowing facts:

1. The Local Government of Cabatuan, Iloilo had established its service standards known as the Cabatuan Citizen’s Charter (CCC) that enumerates the

following:

1.1. Vision, Mission and Service Pledge of the Municipality of Cabatuan, Iloilo;

1.2. List of Services Offered :

1.2.1. Comprehensive and uniform checklist of requirements for each type of application or request and where to secure the requirements;

1.2.2. Step-by-step procedure to obtain a particular service;

1.2.3. Person responsible for each step;

1.2.4. Maximum time needed to conclude the process;

1.2.5. Amount of fees, if necessary;

1.3. Procedure for filing complaints.

2. The Cabatuan Citizen’s Charter is posted as an information billboard through interactive information kiosks, posters, tarpaulins standees, or any other read-

able materials that could be easily understood by the public.

3. The Cabatuan Citizen’s Charter is posted at the main entrance of the office or at the most conspicuous place of all the said service offices.

4. The Cabatuan Citizen’s Charter is written in English and/or in the local dialect and published as an information material/booklet;.

5. The Cabatuan Citizen’s Charter is uploaded on the website (www.cabatuan.gov.ph) through a tab/link specifically for the Cabatuan Citizens Charter, locat-

ed at the most visible space or area of the website, or as a link under the Transparency Seal.

6. There is an established Client Satisfaction Measurement per service in the respective offices.

This certification is being issued to attest the accuracy of all the foregoing based on the available records and information of the office.

IN WITNESS WHEREOF, I have hereunto set my hand this 25th day of July, 2020 at Cabatuan, Iloilo, Philippines.

REPUBLIC OF THE PHILIPPINES

Province of Iloilo

MUNICIPALITY OF CABATUAN

57

CLIENT FEEDBACK/COMPLAINT FORM

Para sa padayon nga pag pa abot sang hayag, himpit kag madasig nga serbisyo publiko sang pamunuan Local sang Cabatuan, Iloilo, palihog ipa abot ang inyo suhestyon, compliment, feedback ukon reklamo. Pwede kamo makasabat sa sini nga formas ukon makatawag sa 033-522-7861 ukon mapa-abot paagi sa aton opisyal nga website and www.cabatuan.gov.ph (For continuous delivery of transparent, excellent and judicious public services, of the Local Government Unit of Cabatuan, Iloilo, please let us know your suggestions, compli-

ments, feedback or complaints by filling out this form or you may call 033-522-7861 or thru our official website, www.cabatuan.gov.ph.) Date:_________________

1. Angut sa serbisyo sang ano nga opisina: (What Office provided the service) ______________________________________________________________________ 2. Ano nga serbisyo ang nabaton? ( What Service/s did you availed?____________________________________________________________________________________

Palihog Check 3. Ang ini ay: 1. Suggestion 2. Compliment 3. Complaint (This is a)

3.1. Kon ang imo gin checkan Nos. 1 and/or 2, Palihog isulat ang imo Suggestion/Compliment sa idalom. (If your check Nos. 1 and /or 2, Please write your suggestions and/or compliment below:)

3.2. Kon ang imo gin checkan No. 3, Palihog sabat sa ang Pormas Para sa Reklamo sa likod. If you check No. 3, Please answer the Client Complaint Form at the back hereof

58

FORMAS PARA SA REKLAMO

(CLIENTCOMPLAINT FORM)

Ngalan sang Cliente: (Name of Client)

Petsa (Date)

Telephone Number: Mobile Number:

E-mail:

Postal Address: Postcode:

Name of Service Provider Complain of: Position:

Service/s Availed:

Office:

Have you approached the service provider in an attempt to resolve this issue? Yes No Na istorya mo bala ang nag hatag sa imo sang serbisyo para ma solbar ang imo reklamo?

Details of the complaint; Detalye sang reklamo

What do you view as a fair resolution of this complain?

Ano ang imo panan-awan sa patas nga solusyon sini nga reklamo:

Suggestions/Recommendations:

59

Date:

To: The Cashier Treasury Office LGU, Cabatuan, Iloilo

Please receive payment and issue official receipt in favor of:

Payee: Amount:

As payment for:

(State payment for what service)

Signature Over Printed Name of Person/Employee Responsible

REPUBLIC OF THE PHILIPPINES Province of Iloilo

MUNICIPALITY OF CABATUAN

Office of the ________________