ljc. new resume
TRANSCRIPT
Leonard Crawford632 Lynchburg Street Hampton, GA 30228
Phone: 770-617-4656 E-mail: [email protected]
Dedicated and experienced customer service specialist seeking employment with an established and reputable organization in a position that offers the
opportunity for growth.
SKILLS AND ATTRIBUTES
Fluent in Microsoft Office Products Knowledge of Insurance Claims Process Jurisdictional training for several states Excellent communication skills
Exceptional Customer Service Skills Dedicated team member Creative problem solver Results driven and Goal oriented
PROFESSIONAL EXPERIENCE
CLAIMS ASSOCIATESafe-Guard Products
Assist in repair assignments for customers with vehicle warranties Provide concise details for contracts and terms and conditions on
vehicles Determine correct pricing and coverages on clients claims
Claims Express Associate State Farm Insurance; Atlanta, GA
Property and Casualty claims adjuster for 9 different states Provide accurate and helpful information to customers Assist customers with wide variety of issues including body/repair shop
selections Review vehicle estimates and provide payment based on estimate.
09/ 2015-Current
09/2014-05/2016
Provider Claims Resolution Specialist Wipro BPO/ United Health Care
Received calls from customers inquiring about providers and other matters Serviced customer claims Assessed and dispersed applicable benefits Remained knowledgeable of and adherent to all HIPPA guidelines for
protected health information Routed claims for payment corrections and processing
08/2012 - 02/2013
Customer Service SupervisorWalmart Stores; Lovejoy, GA 05/2001-04/2010
Supervised 10-15 Employees Maintained accurate counts of monies , loans and change orders each shift Assist customer with return , exchanges and question on store policies Pre-screened candidates for employment
Customer Service Comp USA; Morrow, GA
Greeted and checked out customers Restocked Location Recovery of store Store Ordering Maintained Accurate count of register funds.
12/2009 – 05/2012
EDUCATION
Southern Crescent Technical CollegeComputer Networking (2008)
Riverdale High school Dual Seal Diploma ( May 2000)
REFERENCES GLADLY PROVIDED UPON REQUEST