Digital Literacy Week#DLweekTO

Living and Thriving

Online

Charlotte MasonAVP Mobile for EveryoneDigital Channel

Jon BarnettSenior Manager, CapabilitiesReal Estate Secured Lending

Your Guides Today

Video

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Who are We?

How may devices do you

own?

ComputerLaptop

Mobile phoneVoice Assistant

Tablet

How may devices do you

own?

ComputerLaptop

Mobile phoneVoice Assistant

Tablet

Have you made purchases

online?

Have you made purchases

online?

Who has a social Media account?

FacebookTwitter

Instagram

Who has a social Media account?

FacebookTwitter

Instagram

Do you bank online?

Do you use mobile banking?

Do you bank online?

Do you use mobile banking?

What is Digital?

Digital puts the World at your Fingertips

Communication

Voice Assistants Applications

Personal Banking

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1.8 billionpeople worldwide purchased

goods online

5.9 hrs/dayTime an average adult

spends online

1.8 millionApple Apps

32%

2.3 billion Facebook users Q1, 2019

100 millionAmazon Alexa devices sold

by end of 2018

of the global population uses a smartphone

E-commerce share of global retail sales in 2021

17.5%

How big is the digital world?

Communication

Facebook Instagram LinkedIn Twitter

• Post comments/pictures

• Chat live

• Watch videos

• Shop marketplace

• Plan events

• Order food ☺

• Share photos and videos from a smartphone

• Comment on others' posts

• Share stories (24 hrs)

• Direct messaging

* Messenger

• Connect with professionals

• Search jobs

• Follow companies

• Follow groups based on interest

• Online news

• Short message format (140 characters)

• Follow and be followed

Social Media Explained

Voice Assistants

Who uses smart speakers?

Use Daily Use Monthly Have ever tried

Listen to streaming music service 38.2% 69.9% 83.0%

Ask a question 36.9% 66.0% 84.0%

Check the weather 35.6% 61.4% 80.1%

Set an alarm 23.5% 41.8% 62.4%

Control smart-home devices 23.5% 33.3% 45.8%

Set a timer 22.9% 46.7% 62.4%

Call someone 11.4% 23.5% 40.2%

Access my calendar 11.4% 26.5% 39.9%

Find a recipe 7.8% 26.1% 40.2%

Make a purchase 3.9% 15.0% 26.1%

What are they used for?

Source: Voicebot, "Smart speaker Consumer Adoption Report" sponsored by Voicify, March 7, 2019

Where are they going?

Applications

Software that allows

you to perform

specific tasks

Making Sense of Apps, Programs, Applications

Mobile apps

Desktop applications

Personal Banking

Ways to Bank Digitally

Smartphone

Tablet

Desktop Computer or Laptop

Ways to Bank Digitally

Most Canadian banks have a security guarantee, protecting you from

losses incurred through online or mobile banking

Security Guarantee

• 24 Hour Access - Always open

• No Wait Times

• Can do day-to-day banking

activities:

– View Balance

– Pay Bills

– View Transaction History

– View and Download Statements

– Transfer Money

– Deposit Cheques

– Trade Stocks

– Order Foreign Currency

Why Digital Banking?

Digital Payment Features

Make in-person

payments using your

smartphone

Contactless payment up

to $100

Send or request

money over text message

or email

Send money to over 170 countries

Online Shopping

Digital Payment Features

Digital Banking- Get Started

To sign up for online banking, all you need is an Access Card

With your Access Card, you can register for EasyWeb, and then use the Login ID and Password you create to use the app

Digital Banking – Getting Started

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In the news

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Keep Personal Information Limited

Keep Your Privacy Settings On

Make Sure Your Internet Connection is Secure

Be Careful What You Download

Know what your family are doing with your devices

!

Be Careful What You Post and Who You Meet Online

Browse and shop safely

Secure https://

Choose Strong Passwords

Password:

**********

Keeping your Home Network and Mobile devices safe

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Keep Your Privacy Settings On

• Browser

• Social Media Accounts

• Cell Phone

• Location services

• App permissions

• Ad tracking

Keeping your Home Network and Mobile devices safe

iPhone and iPad Privacy Settings

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Make sure your Internet Connection is Secure

• Always use a password on your home WIFI

• Install antivirus/anti-spyware software e.g. McAfee, Norton and set it to update daily

• Change the default administrator (admin) password for your internet router

• Avoid using public WIFI for sensitive transactions

Keeping your Home Network and Mobile devices safe

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Be Careful what you Download

• Anti-virus/anti-spyware software

• Download executable files (.exe) with caution

• Use trusted download websites rather than peer-to-peer systems to obtain programs

• Download music and movies only from paid sites such as iTunes or trusted retailers’ websites

• Share files via recognized file sharing software

Keeping your Home Network and Mobile devices safe

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Choose Strong Passwords & Change them Regularly

"I want to see the Pacific Ocean" could become 1W2C+P0"I want to see the Pacific Ocean" could become 1W2C+P0

• 8-10 Characters

• Be creative: Use a special phrase and a letter from each word

• Substitute numbers for some words or letters

• Upper and lower case letters

• Symbols instead of letters: &#*!@

• Avoid dictionary words

Keeping your Home Network and Mobile devices safe

Password:

**********

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Secure https://

Browse and Shop Safely

• Pay attention to browser messages re unsafe content

• Shop at Internet merchants you know and trust

• Research vendors and look for verified reviews

• Don't be rushed by 'limited time' offers

• Confirm merchant has a secure transaction system

• Padlock symbol on the bottom of your browser

• https web address

• Use a pre-paid debit card instead of a credit card

• Check bank statements regularly

Keeping your Home Network and Mobile devices safe

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Be careful What you Post and Who you Meet Online

• Don't post anything you wouldn't want your 'children' to read

• Post vacation pictures when you're back home

• When interacting online – question anything unusual

Your Personal InformationKeeping your Home Network and Mobile devices safe

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!

Know what your family are doing with your devices

Keeping your Home Network and Mobile devices safe

• Set PINs for all devices

• Log out of apps when not in use

• Report lost/stolen devices asap

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Keep Personal Information Limited

Keeping your Home Network and Mobile devices safe

Your Personal Information

Age / DOB

Name

Location

History

Location

Friends

Search

History

Purchases

Internet

Searches

EmailSearch

HistoryUser

Names Downloads

Benefits: • Relevant ads• Convenience tools i.e.

storing your credit card number

• User information improves products

Negative: • Hard to know what you're

agreeing to • Don't see the content not

targeted at you• Give up info you're not

comfortable with• Info can be shared with or

sold to other companies

Your Personal Information

What you can do:

• Ask questions

• Privacy settings on apps and browsers

• Be alert to impersonators

• Safely dispose of old technology

• Look for lock icon to protect data

• Strong and private passwords

It's your right to know, and be comfortable with how your information is being used

What is wrong with this email?What is wrong with this email?What is wrong with this email?

What is wrong with this email?1

2

3

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There are many issues with this email, but the clear indicators of phishing are:1."From" Address2. Urgency Message3. Impersonal Address4. Link embedded in Email

What is wrong with this email?

Email Security Tips

Assume an email is suspicious if:

1. There is an urgent call to action

2. The "from" address is unfamiliar (jumbled letters, improper email format, etc.)

3. It is addressed generally to "customer, user, etc."

4. It is from a bank, payment service (PayPal), Government Service requiring account/payment information

5. You are asked to click a link embedded in the email

Email Security Tips

Is this legitimate?Is this legitimate?Is this legitimate?

Your bank will never email or text you requiring secure account information!!

1

2

Indicators of phishing are:1. Urgency Message2. Link embedded in text3. Uncommon link address

3

Relative in Trouble Scam

The Romantic Scam

You Owe Taxes Scam

Common Scams to Watch out For

For Additional Digital Assistance, visit TD's Digital Academy

Thank you!