LISTENING

Listeners are those listening with the intent to reply, and those listening with the intent to understand.

Importance of Listening9 % in Writing16% in Reading30% in Speaking40% in Listening

Four - Step CycleR Receiving the information

O- Organizing the sounds heard and focusing on them

A Assigning meaning

R- Reacting

Barriers to ListeningPhysiological Barriers

Environmental Barriers

Attitudinal Barriers

Poor Listening Habits

Lack of Common Experiences

Physiological BarriersHearing Impairment

Speaking Thinking rate

Environmental Barriers Physical distractions

Message overload

Attitudinal BarriersPrejudice

Preoccupation

A casual attitude

Egocentrism

Listening Intellectually

Poor Listening HabitsTalkingEmotionsFaking attentionListening only for factsAvoiding difficult & uninteresting materialFocusing on delivery Dislike of the speakerLack of Common Experiences

Approaches to ListeningDiscriminative ListeningComprehensive ListeningEmpathic ListeningAppreciative ListeningCritical ListeningActive ListeningProjective Listening

Dos & Don'tsDosFind areas of interestJudge content, not styleHave patienceListen for ideasBe flexibleWork at listeningResist distractionsExercise your mindHave an open mindDon'tsTalkInterruptContradictListen to several people at the same timeThink too much on one pointClose your mind