PowerPoint Presentation

Listening SkillsShoaib Muhammad Farooq

We were given two ears but one mouth. This is because Listening is twice as hard as Talking.Stephen CoveySeek first to understand, then be understood.Communication SkillsActual use of communication skills is broken down as follows:Writing 9%Reading 16%Speaking 30%Listening 45%Communication SkillsTime spent on training of communication skills is broken down as follows:Writing 52%Reading 30%Speaking 10%Listening 8%Communication Skills Communication RoadblocksInterrupting.Distorting.Use of sarcasm, name calling, insinuations.Ultimatums.Psychoanalyzing (interpreting).Judgments, criticism.Going off on tangents (e.g., past history).Indirect confrontation (i.e., hit and runs.)

Importance of ListeningImproves relationshipsImproves our knowledgeImproves our understandingPrevents problems escalatingSaves time and energyCan save moneyLeads to better results

ListeningThe process of receiving, constructing meaning from, and responding to verbal and/or nonverbal messages while conversing.

It is different from Hearing.Hearing vs. ListeningHearing Physical process of receiving sound. It is passive in nature.It is done with sensory organ.

ListeningPhysical & mental process.It is active in nature (conscious activity).It is done with mind.It is the most neglected art.It can be learned.

ActivityTreasure HuntTen Commandments of ListeningStop Talking !!!

Ten Commandments of ListeningEye Contact

Ten Commandments of ListeningListen ActivelyLeaning forward, Nodding, Empathetic responses, Paraphrasing etc.Ten Commandments of ListeningRemove DistractionsDont doodle, tap or play with your pencil.shuffle papers.scratch your head etc.Ten Commandments of ListeningConcentration & FocusActivity (Simultaneous Conversation)Ten Commandments of ListeningBe patient.Activity (Count to 5)

Ten Commandments of ListeningAvoid controlling the speaker and be logical. Activity (Circle Story)

Ten Commandments of ListeningAsk Questions

Ten Commandments of ListeningAvoid Arguments and Criticism

Ten Commandments of ListeningTake real or virtual notes.

Ten Commandments of Listening Silence! Stop Talking !!!

Thank You !