listening skills
DESCRIPTION
The art of listening is one of the main tools for a manager. Develop it well and use it wisely.TRANSCRIPT
Listening skills
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“I’ve often stood silent at a party for hours listening to my movie idols turn into dull little people.”
Marilyn Monroe (Actress)
We are most impressed
By those who listen to us while we talk….
NOT those who do all the talking themselves!
“One of the most sincere forms of respect is actually listening to
what another has to say.”
Bryant H. McGill (Author)
Active listening
Active Listening - A Good Listener is Like a Good Dancer
Pay attentionShow that you
are listeningProvide feedbackDefer judgementRespond
appropriately
Move with your p
artner!
“Listening is a positive act: you have to put yourself out to do it.”
David Hockney (Artist)
Why do we listen?We listen to obtain information.We listen to understand. We listen for enjoyment. We listen to learn.
Make it count!
4 Levels of ListeningIgnoringSuperficialContent-levelEmpathetic
We retain approx 25% of what we hear
Barriers to Listening
Expectations
Person speaks
too slowly
EmotionVisual distractions
Includes unfamiliar
terms
Noisy work space
Person speaks too fast
Barriers to Listening
Expectations
Person speaks
too slowly
EmotionVisual distractions
Includes unfamiliar
terms
Noisy work space
Person speaks too fast
Don’t
let t
hem
get
in th
e
way
!
“Wisdom is the reward you get for a life time of listening when you’d
have preferred to talk.”
Doug Larson (Journalist)
Thank You
www.jamberry.co.uk