listening effectively comstock/jupiter images. hearing vs. listening ► hearing – the biological...
TRANSCRIPT
Listening Effectively
Comstock/Jupiter Images
Hearing vs. Listening►Hearing – the biological process that
occurs when the brain detects sound waves.
►Listening – the process of receiving, attending to, constructing meaning from, and responding to spoken or nonverbal messages.*
*International Listening Association, 1996, @http://www .listen.org/
(accessed March 2, 2007). 2
Chapter Sections►Five different types of listening
►Improving your listening skills
►Guidelines for providing a constructive and ethical speech critique
3
Chapter Section 1
Five Different Types of Listening
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Types of Listening►Empathic –
to be a sounding board to help a friend sort through feelings.
►Comprehensive –to understand, remember, and recall what has been said.
►Critical –to evaluate the worth of a message.
5
Types of Listening (cont.)►Appreciative –
to enjoy the thoughts and experiences of others.
►Discriminative –to understand the speaker’s meaning conveyed beyond the words themselves.
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Chapter Section 2
Improving Your Listening Skills
7
The Five Steps of Effective Listening►Attending,
►Understanding,
►Remembering,
►Evaluating, and
►Responding to the message.8
Discovery Channel / Everett Collection
Attending to the SpeechAttending - paying attention to what the speaker is saying regardless of extraneous interferences.
●Get physically ready to listen,●Resist mental distractions while you
listen,●Suspend judgment while you hear the
speaker out, and●Identify the benefits of attending to the
speaker’s words.9
Understanding and Remembering►Understanding – the ability to assign
accurate meaning to what was said.
►Remembering – to be able to retain and recall information we have heard.
►To facilitate understanding and remembering - good listening techniques should be employed.
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Five Listening Techniques
►Determine the speaker’s organization,
►Ask questions,
►Silently paraphrase key information,
►Observe nonverbal cues, and
►Take good notes.11
Evaluating and Responding
►Evaluating - to critically analyze what is said to determine its truthfulness, utility, and trustworthiness.
►Responding - to provide feedback to the speaker about what is being said.
12
Effective vs. Ineffective Listening
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Chapter Section Three
Guidelines for Constructive Critiques
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Four Guidelines for Constructive Critique►Communicate specific observations,►Begin with positive observations
before stating constructive criticisms,►Explain how and why the observed
behavior affected the speech, and►Using “I” rather than “you” language,
so you make it clear you are expressing your perception and not some absolute “Truth.” 14
Content of Speech
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Structure of Speech
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Delivery of Speech
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Do a Constructive Critique
19In Slide Show Mode, click on the box to view the video.
Websites►Listening process
http://www.au.af.mil/au/awc/awcgate/kline-listen/b10ch3.htm
►Listener etiquette
http://www.nvcc.edu/home/npeck/spd100/etiquette.htm 20