listen. analyze. act. social media monitoring & analysis

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sten. Analyze. Act. Social Media Monitoring & Analysis

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Page 1: Listen. Analyze. Act. Social Media Monitoring & Analysis

Listen. Analyze. Act.

Social Media Monitoring & Analysis

Page 2: Listen. Analyze. Act. Social Media Monitoring & Analysis

Talking

Complaining

Nagging

Slandering

Gossiping

Asking

Answering

Sharing

Helping

Attacking

Discovering

Consulting

Responding

Supporting

Opinionating

Contemplating

Slaughtering

Recommending

Searching

Finding

Defaming

Crowning

Conversing

Its all about the conversation

Page 3: Listen. Analyze. Act. Social Media Monitoring & Analysis

Its all about the conversation

Listening is the beginning of every conversation

Insight is a direct result of listening & analysis

Page 4: Listen. Analyze. Act. Social Media Monitoring & Analysis

We monitor and analyze the conversation on the web

Conversation

BlogsForums

Talkbacks

Editorial Content

Social Networks

Knowledge &

Insight

Page 5: Listen. Analyze. Act. Social Media Monitoring & Analysis

Volume

100%-

100%+

50%

Sentiment

FordFocus

Peugeot308

Hyundai i30

ToyotaCorolla

Madza3

Automotive Category > Dashboard

Page 6: Listen. Analyze. Act. Social Media Monitoring & Analysis

Volume

100%-

100%+

50%

Sentiment

FordFocus

Peugeot308

Hyundai i30

ToyotaCorolla

Madza3

Web Sites

Cars Forum

Tapuz

ynet

FXP

Walla

Globes

Facebook

Topics

Driving Experience

Reliability

Gas Consumption

General Look

Trunk Space

Other 19%

19%

Automotive Category > Dashboard

40%

16%

10%

9%

7%

6%

4%

19%

18%

11%

8%

25%

19%

SentimentAudience

Married w/children

Career Builders

Teens

47%

34%

19%%

Page 7: Listen. Analyze. Act. Social Media Monitoring & Analysis

Volume

100%-

100%+

50%

Sentiment

CarsForum

Walla

ynet Tapuz

Web Sites Topics Audience Sentiment

FXP

Cars Forum

Tapuz

ynet

FXP

Walla

Globes

Facebook

40%

16%

10%

9%

7%

6%

Driving Experience

Reliability

Gas Consumption

General Look

Trunk Space

Other

19%

18%

11%

8%

19%

25%

19%

4%

19%

GlobesFacebook

Automotive Category > Mazda 3 > Web Sites

Married w/children

Career Builders

Teens

47%

19%%

34%

Page 8: Listen. Analyze. Act. Social Media Monitoring & Analysis

Volume

100%-

100%+

50%

Sentiment

Trunk Space

Reliability

GasConsumption

DrivingExperience

Web Sites Topics Audience Sentiment

Cars Forum

Tapuz

ynet

FXP

Walla

Globes

Facebook

40%

16%

10%

9%

7%

6%

Driving Experience

Reliability

Gas Consumption

General Look

Trunk Space

Other

19%

18%

11%

8%

19%

25%

19%

4%

19%

GeneralLook

Automotive Category > Mazda 3 > Topics

Married w/children

Career Builders

Teens

47%

34%

19%%

19%%

Page 9: Listen. Analyze. Act. Social Media Monitoring & Analysis

Volume

100%-

100%+

50%

Sentiment

Married w/children

Web Sites Topics Audience Sentiment

Teens

Cars Forum

Tapuz

ynet

FXP

Walla

Globes

Facebook

40%

16%

10%

9%

7%

6%

19%

18%

11%

8%

19%

25% Married w/children

Career Builders

Teens

47%

34%

19%

Automotive Category > Mazda 3 > Audience

4%

19%

19%%

CareerBuilders

Driving Experience

Reliability

Gas Consumption

General Look

Trunk Space

Other

Page 10: Listen. Analyze. Act. Social Media Monitoring & Analysis

Bottom Line: Insights driven from Listening

Listen. Analyze. Act.