Lisa Watson 5449 Ginger Cove Dr. #H ● Tampa, FL 33634 ● (813) 400-5998 ● lwatsonf@gmail.com

OBJECTIVE: To secure a position in an organization that will allow me to utilize my knowledge, experience and skills while cumulatively

enhancing my professional growth.

SUMMARY OF QUALIFICATIONS & SKILLS:

Recognized ability to plan, organize, co-ordinate, problem solving and work with a team, as well independently

Excellent ability to make administrative/procedural decisions and judgments with exceptional record maintenance skills

Enthusiastic, creative, tenacious, committed, resourceful, and articulate; can be counted on to get the job done right!

Accurate financial record keeping (AR under 2%),

Resident Relations, Resident Retention and Marketing skills,

Proficient in ONESITE, MRI and MS Office –Word, Excel, Outlook, Power Point, and Publisher ● 10-Key, 40 wpm

EMPLOYMENT HISTORY

Apr. 2016 – Present Harbor Group Management, Tampa Bay Area, FL Assistant Property Manager

Assumed Manager duties when necessary, apartment community of 384 units with a team of six (6) members

Provide leadership and direction to the team

Managed Receivables: Collected rents, secured bank deposits, processed apartment security deposits and fees kept AR under 2%

Issuing delinquent notices to residents and process evictions with attorney as needed

Apartment inspections: move ins, move outs, and investor inspections

Assisted in coordinating the apartment make-ready process (scheduling painting, flooring, punch and cleaning in 5-7 days)

Leased apartments to prospective residents and managed the sales process from start to finish

Trained and oversee the Leasing Consultants

Responsible for monthly resident retention reporting (Avg. occupancy 98%), advertising reports and devised marketing strategies

Submitted weekly and monthly accounting reports

Coordinated and spearheaded all residents events, activities, and newsletters

Dec. 2012 – Mar. 2016 Fieldstone Florida Management, Tampa Bay Area, FL Leasing Director

Ranked in the top 3 of the Leasing Super Stars of 2014. Competed against eight properties under the FFM umbrella

Successfully exceeded monthly goals every quarter

Responsible for responding and returning resident calls, troubleshooting inquires

Audit delinquencies reports to keep A/R below 1%, generate notice and collected on them before month end

Manage eviction process, review list with Property Manager and follow up with legal resources to manage progress.

Greeted, Toured, Pre-qualified, followed-up and Closed prospective residents

Maintained an occupancy rate of over 97% (ninety seven percent)

Processed and verified applications and files in a timely manner which increased the likelihood of successful rentals

Collected rent, application fees and deposits and kept accurate records of all financial transactions

Conducted and Coordinated detailed move-in and move-out inspections and processed Final Account Statements

Spearheaded monthly resident relation activities to increase resident retention

Created ads for rental vacancies in rental publications, internet ads, outreach print ads, and designed property presentations

Executed monthly market surveys against the comps

Resolved resident complaints and maintained accurate records of action taken.

May 2010- Jun. 2012 Grand Hyatt & Hyatt Regency, San Antonio, TX Administrative Assistant

Experienced in OPERA – Property Management Software

Managed and assisted up to five sales managers at a time

Preparing Proposals to entice new clients to the hotel(s)

Developing Contracts and Addendums for Large market and Meeting connections group sales

Data Entry of Leads, Requests for Proposals (RFP), processing tentative contracts to definite contracts

Processed expense reports for numerous managers

Submitting advanced commissions for payment to 3rd party organizations, Submitting check request and purchase orders

Handled guest queries, Responded and assisted clients calls and e-mails in the absence of a manager

Scheduled and coordinated client site visits to the hotel(s)

Spearheaded tasks to completion and received numerous recognitions for going above and beyond the call of duty

EDUCATION Bachelor of Science in Business Administration University of Tampa, Tampa, FL.

CERTIFICATIONS

Fair Housing I & II Grace Hill